Who Uses This Software?

Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.


Average Ratings

29 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Podium
  • www.podium.com/
  • United States

About Podium

Podium is trusted by over 100,000 users to easily interact with customers in a whole new way. Get more reviews, message and interact with all your customers from one place while encouraging them to offer feedback & reviews on the sites that matter most. With the Podium dashboard you'll also be able to track all of your reviews from over 40 different review sites to make sure you're in the know, at all times. Get a custom proposal for your single or multi-location business today.


Podium Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Podium Reviews Recently Reviewed!

Such a time saver for our business!!!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons: I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Overall: Reviews that I most likely would not have gotten organically

Podium is great to work with. They have helped us to get more positive feedback from our customers.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons: We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

Great experience -- friendly/helpful staff -- the product works.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity for getting customers to review spot. Automatically sends text when you can't send them in time.

Podium is brilliant. Love the product

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely easy to use and benefits my business. They walked me through implementation and it was a breeze.

The best money we have spent in our marketing budget by far!!!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is easy to use and implement in any type of business. By far the best software we have come across to generate reviews for our business.

Cons: Software glitches. We had a malfunction once where the reviews were not being properly assigned to the person who sent the review.

Easy to use

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We are able to send out review requests quickly, immediately after job is complete. Customer more likely to send review when experience is fresh in their minds

Cons: We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Overall: boosting our on line review ratings

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The design is simple and easy to use.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software simply works. New systems come and go but the only ones that have any "sticking" power are ones that are easy to use. Well done!

Customer rep was very helpful in explaining the Podium software.

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of which an email/text goes out to customer. Customers receive a text right away, sometimes even before they leave our store.

Beatiful, simple-to-use, software for reviews and feedback.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The first thing you notice with Podium is all of the care taken to make it very user friendly and nice to look at. This just make it all the better to use, especially when compared with other similar products. The design is very well done with current online design trends. As for the functionality, Podium has allowed me to easily manage product reviews and feedback. With the many customizable options and features, this has made my life and job so much easier. I couldn't live without Podium now that I have it.

Cons: Signing up was not the easiest. You couldn't even watch a demo or look at pricing without entering your information. I know sales needs to have a pipeline, but it was very off-putting, especially after looking at competitor sites with so much information available without submitting any information.

Podium is easy to use and a huge benefit for our company.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The personal connection we can have with our customer through the messenger rather than an automated response being sent out.

Cons: I wish there were more options for customers to leave reviews. We have recently run into the problem where none of the options provided can be used by some of our senior customers that don't have a cell phone or email address.

Overall: More reviews which means more customers.

It is super easy to use, and customers are able to quickly respond.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Features & Functionality are easy to understand and to use. The customer support and feedback is great!

Overall: Customer reviews are easy to obtain and it is simple for the customer to respond. They can do it quickly and easily from their phone.

Making matching estimates a thing of the past!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the fact that my writers can write repair plans and have someone else match field estimates. Much more productive TEAM when we utilize Estify. The repair process starts with a matched estimate.

Overall: Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Fe506f5eda79ce202151f0fcf8aa44e6

Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for field and office staff to use. Great dashboard and data tracking. Messenger feature is great that allows to send text via the platform. Feel the value is definitely there.

Cons: When we send the review link to the customer via text, sometimes the customer isn't logged in to google in the background so it doesn't always work as well as it can.

Overall: More Google reviews. Texting platform. Tracking ability for reviews sent, received, and posted.

Great product. Would recommend!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group.

Overall: Reviews, reviews, reviews!

absolutely boosted great reviews for my business!

Oct 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: How easy it is for my customers to leave a review. It has brought more customers to my store and everyone is leaving a great review

Cons: The constant changing of how podium is for using on my end. I think it could be much more simplified and user friendly

Overall: more customers

Excellent. From the platform to the customer service. This company delivers.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. It integrates into our system for even easier use! It truly streamlines the review process on many platforms online.

Cons: The App needs further development. Its limited. Its confusing to receive messages but in no way can we respond.

Overall: More reviews! More traffic generated.

Incredidivly simple interface and very user friendly.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It makes it easy and fast for the customer to leave reviews. It also is a great and attractive platform to manage reciews.

Cons: Yet to find anything I dont like but I think that the option of selecting a certain message for each review or second invite would be great!

Overall: The easy ability of earing more reciews!

Great tool for getting reviews. Easy to use. Customers like it too!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of sending request and obtaining great reviews. Our point of sale automatically sends the reviews. Once the customer responds, we get an email notification so we can respond promptly to the review.

Overall: We have built up positive online reviews.

Good product, ok value

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons: The customer service is not my favorite. I felt passed around person to person to try and solve an issues of mine. And then was just emailed a solution that really should have been delivered via a phone call.

Overall: I've seen this tool work really, really well in local service provider's businesses. It's a *very* simple too. Which is great for a small business owners that isn't tech savvy.

Stellar

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does what it says it will do. Our reviews have more than tripled over the past year of working with Podium. The platform allows an easy conversation with our customers and an easy way for them to tell the world what they think about our service. Because it is easy for our customers to follow through with the review, a high number of the requests result in reviews.

Simple and easy way to invite business reviews

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use phone AP and the dashboard that is simple and easy way to see each employees invitations and responses and star rating!

Cons: My only complaint is that the overall response rate from the public is poor especially if im after google reviews and they don't already have a google account which confirms the need to use software like this.

Incredible customer interaction for fast authentic reviews from the social media sites that I choose

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Up to the minute reviews that I can respond to on one platform
The Leader Board is terrific to help build a fun and competitive arena between our sales force
Our sales people like the app and reading what their customers say about them
Once set up to my liking it's fast and easy to follow and allows our entire store to work towards
different goals for obtaining authentic reviews from happy customers.
The Podium staff is amazing, on top of it, creative, helpful, knowledgeable, and always happy to help with enthusiasm. They always respond quickly to any questions.
Our customers respond well and fast once they receive the invite
I can immediately respond or resolve customer needs when they come through the messenger

Cons: That Yelp won't allow Podium to link up - which is actually Yelp's fault
That the yelps take a couple days to show up on my reviews list
That my responses to DealerRater reviews don't show up on Podium

great concept, great platform. Has really helped increase the number of reviews

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: very easy to use on both the user side and customer side. Very professional feel to the customer. Increased the amount of reviews we received.

Cons: needs a few extras to make it worth the money, like a facebook post generator. a database of post and suggestions based on holidays, promotions, life hacks, ect.

Really interesting software, makes getting reviews really easy and pain free for customers

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, I do not know if it is possible to make the process of collecting reviews any simpler than this.

Cons: Nothing! aside from developing a way to compel customers who say that they are going to leave a review to actually leave one...

Overall: More reviews along with an increased awareness for the company of the importance of customer service and marketing through word-of-mouth and web searches.

Easy to use software that makes getting reviews much easier!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use. I was also able to link it to my scheduling software so that the message gets automatically sent out each day. The new dashboard is great and much more helpful than the past. The link that is sent to customers could not be easier for them to follow.

Cons: The competitive page was having some issues but looks like it is now working correctly. Other then that, no cons.

Overall: Online reviews that are consistent and an automated way to send them out. This software saves me the time of not having to ask each customer to fill out a review and explain to them how to find my business online.

We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The user interface is easy to use and well designed. The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons: I wish there was a way to encourage sales members to send out more review requests. We get most of our reviews from service when I know most of our sold customers would also submit good reviews if we simply requested them.

Overall: Over 50 good reviews a month through automated service review requests and a useful dashboard.

Great product to help companies have their customers leave reviews about their experience with ease

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use text messaging tool that allows you to request for your customers to review you. Often customers do not seek to leave a review their experience unless they were blown away positively or have a negative experience. This tool helps companies get ahead and proactively request for customers to review their experience. The system can be set up to manually set up to request for review or automated through an API when customers make their purchase.

Cons: There are times that customers have had issues accessing the reviews after clicking on the link in the text message. Most are able to get there, but some have issues due to browser issues on their phone or computer.

Overall: Ability to request for online reviews, track reviews for your company online, and track trends to see what customers are saying about your company.

We love that podium is integrated into our point of sale system

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love that podium is integrated into our point of sale system. I also like how this can be sent via text message to your customers cell phone. I think that the customers feel more involved and that their input matters it has also helped my staff to achieve a higher standard of customer service

Cons: the only negative that I can see is that it can be confusing for the customer if they do not have a Gmail account to leave the review through Google they have a hard time following the link to Facebook

Podium is linked in to our existing software and employees are prompted to ask for a review .

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It asks for a review on google on anything but Yelp, Yelp is not friendly to any retailers or new positive reviews or reviewers . Google is friendly to new reviewers and these reviews help
Our ranking

Cons: It costs a lot per month for very few reviews .it costs more to be integrated into our software. In a year I will see if it is worth the cost

Overall: Increased our on line reviews and our ranking on Google