Who Uses This Software?

Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.


Average Ratings

51 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Podium
  • www.podium.com/
  • Founded 2014
  • United States

About Podium

Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more. The Podium platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts, all from one dashboard. You can also manage all of your reviews from over 40 different review sites to quickly reply to reviews, report on locations and understand customer sentiment. Get a custom proposal for your business today.


Podium Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Podium Reviews Recently Reviewed!


Tracking Reviews Can Be Easy

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons: The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Overall: Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

A user-to-customer messaging platform for reviews that's hooked in with Google

Apr 01, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons: Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Overall: None

Capterra-loader

Podium is a fool-proof way to monitor online reviews

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons: It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Overall: We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Gives options to customers for places to write a review

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

Cons: Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

Incredible customer interaction for fast authentic reviews from the social media sites that I choose

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Up to the minute reviews that I can respond to on one platform
The Leader Board is terrific to help build a fun and competitive arena between our sales force
Our sales people like the app and reading what their customers say about them
Once set up to my liking it's fast and easy to follow and allows our entire store to work towards
different goals for obtaining authentic reviews from happy customers.
The Podium staff is amazing, on top of it, creative, helpful, knowledgeable, and always happy to help with enthusiasm. They always respond quickly to any questions.
Our customers respond well and fast once they receive the invite
I can immediately respond or resolve customer needs when they come through the messenger

Cons: That Yelp won't allow Podium to link up - which is actually Yelp's fault
That the yelps take a couple days to show up on my reviews list
That my responses to DealerRater reviews don't show up on Podium

Stellar

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does what it says it will do. Our reviews have more than tripled over the past year of working with Podium. The platform allows an easy conversation with our customers and an easy way for them to tell the world what they think about our service. Because it is easy for our customers to follow through with the review, a high number of the requests result in reviews.

Amazing

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

Great product to help companies have their customers leave reviews about their experience with ease

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use text messaging tool that allows you to request for your customers to review you. Often customers do not seek to leave a review their experience unless they were blown away positively or have a negative experience. This tool helps companies get ahead and proactively request for customers to review their experience. The system can be set up to manually set up to request for review or automated through an API when customers make their purchase.

Cons: There are times that customers have had issues accessing the reviews after clicking on the link in the text message. Most are able to get there, but some have issues due to browser issues on their phone or computer.

Overall: Ability to request for online reviews, track reviews for your company online, and track trends to see what customers are saying about your company.

Podium helped me to increase the review rate of my product and improve web chat

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The additional reviews that my business received have helped us to reach a greater audience and had a great effect on our sales. The web chat functionality is excellent and allows us to stay connected.

Cons: I have had occasional issues reaching customer service but nothing that would prevent me from using the software.

Overall: Ease of use web chat and more product and business reviews

Amazing product, but is pricy

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Does a great job getting reviews and obtaining great information to build online reviews and reputation.

Cons: The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

Excellent

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective Software program and works very Efficient with success you can see. The results can be measured as soon as the program starts. Good reporting. All Good have no problems or concerns at this time. The reporting and program is working as we were told that it would work with the results we were told .

Podium is great to work with. They have helped us to get more positive feedback from our customers.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons: We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is easy to use and well designed. The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons: I wish there was a way to encourage sales members to send out more review requests. We get most of our reviews from service when I know most of our sold customers would also submit good reviews if we simply requested them.

Overall: Over 50 good reviews a month through automated service review requests and a useful dashboard.

Great way to enhance your companies profile on both Google and Facebook.

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

Cons: It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

The best money we have spent in our marketing budget by far!!!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and implement in any type of business. By far the best software we have come across to generate reviews for our business.

Cons: Software glitches. We had a malfunction once where the reviews were not being properly assigned to the person who sent the review.

Great Tool for Local Businesses

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Tried out Podium for our restaurant and really enjoyed the experience. Lots of features for the money, allowed us to stay very organized with media.

Cons: It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

Such a time saver for our business!!!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons: I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Overall: Reviews that I most likely would not have gotten organically

absolutely boosted great reviews for my business!

Oct 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for my customers to leave a review. It has brought more customers to my store and everyone is leaving a great review

Cons: The constant changing of how podium is for using on my end. I think it could be much more simplified and user friendly

Overall: more customers

Easy to use software that makes getting reviews much easier!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. I was also able to link it to my scheduling software so that the message gets automatically sent out each day. The new dashboard is great and much more helpful than the past. The link that is sent to customers could not be easier for them to follow.

Cons: The competitive page was having some issues but looks like it is now working correctly. Other then that, no cons.

Overall: Online reviews that are consistent and an automated way to send them out. This software saves me the time of not having to ask each customer to fill out a review and explain to them how to find my business online.

We love that podium is integrated into our point of sale system

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love that podium is integrated into our point of sale system. I also like how this can be sent via text message to your customers cell phone. I think that the customers feel more involved and that their input matters it has also helped my staff to achieve a higher standard of customer service

Cons: the only negative that I can see is that it can be confusing for the customer if they do not have a Gmail account to leave the review through Google they have a hard time following the link to Facebook

Beatiful, simple-to-use, software for reviews and feedback.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The first thing you notice with Podium is all of the care taken to make it very user friendly and nice to look at. This just make it all the better to use, especially when compared with other similar products. The design is very well done with current online design trends. As for the functionality, Podium has allowed me to easily manage product reviews and feedback. With the many customizable options and features, this has made my life and job so much easier. I couldn't live without Podium now that I have it.

Cons: Signing up was not the easiest. You couldn't even watch a demo or look at pricing without entering your information. I know sales needs to have a pipeline, but it was very off-putting, especially after looking at competitor sites with so much information available without submitting any information.

Great software

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very helpful and helps our business with customer feedback drastically! It is a great program

Overall: Love it!

Podium makes getting reviews easy

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

Pros: Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons: A little pricey but overall worth the money. Sometimes my customers say the link doesn¿t work, but most of the time it¿s fine.

Good product, ok value

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons: The customer service is not my favorite. I felt passed around person to person to try and solve an issues of mine. And then was just emailed a solution that really should have been delivered via a phone call.

Overall: I've seen this tool work really, really well in local service provider's businesses. It's a *very* simple too. Which is great for a small business owners that isn't tech savvy.

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

Cons: Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

Capterra-loader

Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for field and office staff to use. Great dashboard and data tracking. Messenger feature is great that allows to send text via the platform. Feel the value is definitely there.

Cons: When we send the review link to the customer via text, sometimes the customer isn't logged in to google in the background so it doesn't always work as well as it can.

Overall: More Google reviews. Texting platform. Tracking ability for reviews sent, received, and posted.

Quick and easy to use software that gets results.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple interface and app. Very user friendly for the end user. Very cost effective. Has improved the ratings we were looking to improve.

Cons: Haven't found anything I don't like yet. The only area of support we've needed was to have a user's email removed from another organisation that he worked at previously to ours.

Overall: We were looking to improve online ratings from Google for Business and Facebook. Results were immediate.

Podium is linked in to our existing software and employees are prompted to ask for a review .

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It asks for a review on google on anything but Yelp, Yelp is not friendly to any retailers or new positive reviews or reviewers . Google is friendly to new reviewers and these reviews help
Our ranking

Cons: It costs a lot per month for very few reviews .it costs more to be integrated into our software. In a year I will see if it is worth the cost

Overall: Increased our on line reviews and our ranking on Google

Podium is easy to use and a huge benefit for our company.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The personal connection we can have with our customer through the messenger rather than an automated response being sent out.

Cons: I wish there were more options for customers to leave reviews. We have recently run into the problem where none of the options provided can be used by some of our senior customers that don't have a cell phone or email address.

Overall: More reviews which means more customers.

Really interesting software, makes getting reviews really easy and pain free for customers

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, I do not know if it is possible to make the process of collecting reviews any simpler than this.

Cons: Nothing! aside from developing a way to compel customers who say that they are going to leave a review to actually leave one...

Overall: More reviews along with an increased awareness for the company of the importance of customer service and marketing through word-of-mouth and web searches.

Easy to use, great support but too soon to tell about results

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Very polite staff.

Pros: Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

Cons: Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

Simple and easy way to invite business reviews

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use phone AP and the dashboard that is simple and easy way to see each employees invitations and responses and star rating!

Cons: My only complaint is that the overall response rate from the public is poor especially if im after google reviews and they don't already have a google account which confirms the need to use software like this.

Overall incredibly customer service in regards to their contact

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, increase google ratings, ability to send customers to review sites that you want. This allows adjustment to be done on the fly.

Cons: Company is missing some keys features in regards to black listing, managerial settings, etc. Would be nice if the company sent out emails informing clients about updates to their software/website.

Capterra-loader

We have received a great response form our customer base!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the software is being able to manage everything on the desktop and forward messages to our service technicians.

Cons: If I had to pick one thing I liked least I would say it is the cost. However, we are a new client and this opinion may change.

Overall: The company I work for is getting a great online appearance!

Making matching estimates a thing of the past!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the fact that my writers can write repair plans and have someone else match field estimates. Much more productive TEAM when we utilize Estify. The repair process starts with a matched estimate.

Overall: Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

great concept, great platform. Has really helped increase the number of reviews

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: very easy to use on both the user side and customer side. Very professional feel to the customer. Increased the amount of reviews we received.

Cons: needs a few extras to make it worth the money, like a facebook post generator. a database of post and suggestions based on holidays, promotions, life hacks, ect.

Don't fall for fake reviews

Jun 18, 2018
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea is all there is. They are already looking for the next sucker to sign a one year contract once your is signed

Cons: Everything particularly the customer service. They could care less about any concerns. All the reviews are fake. As a user I warn you stay away from these guys. Do your own leg work to seek reviews the platform is bogus.

Incredidivly simple interface and very user friendly.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes it easy and fast for the customer to leave reviews. It also is a great and attractive platform to manage reciews.

Cons: Yet to find anything I dont like but I think that the option of selecting a certain message for each review or second invite would be great!

Overall: The easy ability of earing more reciews!

Excellent. From the platform to the customer service. This company delivers.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. It integrates into our system for even easier use! It truly streamlines the review process on many platforms online.

Cons: The App needs further development. Its limited. Its confusing to receive messages but in no way can we respond.

Overall: More reviews! More traffic generated.

Great tool for getting reviews. Easy to use. Customers like it too!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of sending request and obtaining great reviews. Our point of sale automatically sends the reviews. Once the customer responds, we get an email notification so we can respond promptly to the review.

Overall: We have built up positive online reviews.

Seriously such a cool and on-spot way to handle chat

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that they are bringing something that is done at almost all points of our day into this industry. I am constantly on my phone, so this is the simplest, least effort way for me to respond to someone.

Cons: I don't really have any complaints. I would just recommend always focusing on keeping it as simple and intuitive as possible!

Great way to collect feedback

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

Overall: Great way to capture reviews and feedback about your company

Great product. Would recommend!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group.

Overall: Reviews, reviews, reviews!

Customer rep was very helpful in explaining the Podium software.

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of which an email/text goes out to customer. Customers receive a text right away, sometimes even before they leave our store.

Podium is brilliant. Love the product

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely easy to use and benefits my business. They walked me through implementation and it was a breeze.

Great experience -- friendly/helpful staff -- the product works.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity for getting customers to review spot. Automatically sends text when you can't send them in time.

Easy to use

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to send out review requests quickly, immediately after job is complete. Customer more likely to send review when experience is fresh in their minds

Cons: We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Overall: boosting our on line review ratings

PODIUM

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: nothing

Pros: Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review.

Cons: I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.

Podium is like hiring a full customer service team in one platform!

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to directly communicate with our customers in the way the they are most comfortable. It's an added bonus that it saves our staff time in communication.

Cons: The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints!

It is super easy to use, and customers are able to quickly respond.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features & Functionality are easy to understand and to use. The customer support and feedback is great!

Overall: Customer reviews are easy to obtain and it is simple for the customer to respond. They can do it quickly and easily from their phone.

Capterra-loader

The design is simple and easy to use.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software simply works. New systems come and go but the only ones that have any "sticking" power are ones that are easy to use. Well done!