# Page 10 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Podium

## Showing most helpful reviews

Showing 226-250 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jB

jeff B.  
sales manager  
Automotive  
Used the software for: 1-2 years

### "Great product. Great pricing."

February 1, 2021

5.0

We needed to increase our ratings on various platforms (google, facebook, etc). This allowed us to do that in a very short period of time. Went from 3.8 to 4.4 stars in a matter of a few months.

Pros

The ease of use was a big selling point. Integrated seamlessly with our processes.

Cons

Only thing I don't like is that every user can see every other's responses.

Review Source

MM

Mollie M.  
Sales  
Automotive  
Used the software for: 6-12 months

### "Not user friendly "

November 10, 2020

2.0

Pros

I really don’t like it. It’s not actually like texting. I feel like a middle schooler who has to use WiFi to message friends because their parents took their phone away.

Cons

You can only send three photos at a time. Half the time they don’t send. Videos come across as spamy link. No one is going to open it. The app always fails. When you are searching for a convo, you have to reassign it and then research the person. Never loads and my notifications are random.

Review Source

RH

Ryan H.  
Owner  
Retail  
Used the software for: 1-2 years

### "Harris"

November 16, 2020

5.0

Good

Pros

It is a good program that helps the user get more reviews.

Cons

I think everything is good with the software

Switched from

[ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/)

Outdated

Review Source

JO

Joe O.  
Sales Consultant  
Automotive  
Used the software for: 1-2 years

### "Podium is awsome!"

November 27, 2020

5.0

Pros

Podium is easy to use. It gives you insight on how you are doing with your clients. Communication with the client is effortless. I like the fact that multiple users can see comments and reviews. I love the text messaging over the app.

Cons

None. There isn't anything that I do not like about the software.

Review Source

GF

GREG F.  
SALES  
Furniture  
Used the software for: 1-2 years

### "Podium is very useful in connecting with our guests. "

January 26, 2021

5.0

I enjoy using Podium and have found it very helpful in connecting with customers.

Pros

It is easy to use. It helps me connect with new prospects.

Cons

One thing that happens is: once I start talking to a guest, sometimes my co-workers will somehow be talking to the same guest after it has been assigned to me (and vice versa).

Review Source

AR

Ana R.  
owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not the best option"

May 1, 2022

2.0

not a great experience

Pros

Phone app is easy and convenient to use .

Cons

price and support services do not match well

Review Source

HM

Hayley M.  
Administrative Agent  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Overal Good"

October 8, 2019

5.0

So far since i have been using it daily i have been able to use it accordingly and communicate well with those customers that use it as well.

Pros

I like that we can contact clients without using our real phones. It is nice being able to shoot a quick text for those clients who are not always available to answer the phone. It has opened more opportunities for us to gain clientele.

Cons

I do not like that when people text in, we cannot see their phone number and i have to ask for it.

Review Source

RC

Randy C.  
assistant service manager  
Automotive  
Used the software for: 2+ years

### "Podium review"

September 26, 2019

4.0

Pros

I like the texting feature makes it very easy to communicate with our customers

Cons

nothing really comes to mind, Everything is pretty smooth.

Review Source

JG

Jennifer G.  
Marketing  
Automotive  
Used the software for: 6-12 months

### "Gives options to customers for places to write a review"

June 5, 2018

4.0

Pros

We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

Cons

Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

Review Source

NQ

Neal Q.  
Jeweler/Shop Manager  
Luxury Goods & Jewelry  
Used the software for: 1-2 years

### "Good stuff!"

November 20, 2020

5.0

Pros

The ease of access to communicating with customers while at work on the PC or if im off work and i need to answer questions thru the app on my phone. Everything has been super easy to learn and use no matter the situation.

Cons

I havnt come across anything i disliked about the service yet.

Review Source

RK

Rick K.  
Certified Mobility Consultant  
  
Used the software for: 2+ years

### "It works great!"

October 5, 2018

5.0

I am at a new company and I suggest they use it too.

Pros

People don't always have a gmail account. It made them jump through hoops to do a review elsewhere. People became cautious and leave the site.

Cons

Nothing. I really did like using it. It was a great reminder to customers to do a review. It required almost immediate follow though.

Review Source

DJ

David J.  
Service manager  
Consumer Services  
Used the software for: 1-2 years

### "Podium Sets the Standard"

September 1, 2020

5.0

10

Pros

The ease of use for customers. I have twenty employees I review podium reviews as a method to improve services rendered. These reviews give the employees and managers a way to evaluate and improve.

Cons

When employees first get on podium I feel get an alert every other minute.

Review Source

MG

Monica G.  
Interior Designer  
Design  
Used the software for: 2+ years

### "Great for Rendering "

December 14, 2022

5.0

Overall, a great program to 3D hyper realistic render for any company's needs.

Pros

The easy add in feature to implement Sketchup, has become faster and faster over the years to render.

Cons

I usually have had difficulty downloading it but once in it's smooth sailing. In the past, the time it would take to render took a long time but now that it has advanced as it has, it is no longer as big of an issue.

Review Source

PB

Patricia B.  
Sales consultant  
Automotive  
Used the software for: 2+ years

### "Using Podium"

November 10, 2020

5.0

Pros

It is easy to use and offers lots of options for the consumer and user

Cons

I don't have any negatives at this time.

Review Source

NY

Natalia Y.  
Sale  
Retail  
Used the software for: 2+ years

### "Quick and easy "

August 20, 2020

5.0

Pros

User friendly , quick way to reach out to customers

Cons

I use it daily and Don’t have anything that I dislike ,

Review Source

DCH

D. Colt H.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "HORRIBLE customer service-Outright fraud!!!!"

November 11, 2021

2.0

TERRIBLE! use DAPR instead!

Pros

Don't know. Was baited into the contract and then not able to use it.

Cons

I was promised I would be able to use my existing number I have on billboards, phonebooks etc for 16 years. I signed up for the contract and then found out I would have to use a different number. They would not cancel the contract and I've been paying $300/month for the last year. I was promised it would be cancelled at the end of the year. It was not. Instead there is fine print that it automatically renews into another year contract. I've called them (after 45 minute wait on the phone.) They promised me they would get me a resolution in 2 days. Been two weeks and multiple emails and no one will contact me back... DON'T DO IT.... HORRIBLE CUSTOMER SERVICE. READING REVIEWS IM NOT THE ONLY ONE!

Reason for choosing Podium

going to dapr instead.

Review Source

RB

Robert B.  
President  
Real Estate  
Used the software for: 1-2 years

### "WATCH OUT.. Once you sign they will not let you our of your contract, very low customer service"

July 6, 2020

1.0

one word... terrible

Pros

basically text or email, but we could not get customer support to help so really only used a few times over a 2 year period

Cons

No customer support to help, cost was over priced compared to other companies that use similar software, we used for 2 years and once we decided to cancel they would send emails wanting to keep charging and go through hoops to do a screen time to cancel months later and still we are receiving invoices... its like a large corp of young sales persons that are based on commission and dont want to let go, then they try to scare you and show stats that are false... terrible just like the Yelp.

Review Source

TH

Tania H.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Awesome features"

November 16, 2020

5.0

Pros

Love that Podium has so many features all in one place. Our law firm has found it much easier to manage all of our networks via Podium.

Cons

So far, we are happy and have no complaints!

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Podium's review feature

Review Source

BA

Bernadette A.  
Assistante  
Computer & Network Security  
Used the software for: Less than 6 months

### "Logiciel de clientèle "

November 5, 2023

5.0

Pros

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles C'est recommandé pour tous

Cons

Je n'ai rien trouvé d'anormal pour le moment

Review Source

KD

Karla D.  
Customer Relations Manager  
  
Used the software for: Less than 6 months

### "Incredible customer interaction for fast authentic reviews from the social media sites that I choose"

September 13, 2017

5.0

Pros

Up to the minute reviews that I can respond to on one platform The Leader Board is terrific to help build a fun and competitive arena between our sales force Our sales people like the app and reading what their customers say about them Once set up to my liking it's fast and easy to follow and allows our entire store to work towards different goals for obtaining authentic reviews from happy customers. The Podium staff is amazing, on top of it, creative, helpful, knowledgeable, and always happy to help with enthusiasm. They always respond quickly to any questions. Our customers respond well and fast once they receive the invite I can immediately respond or resolve customer needs when they come through the messenger

Cons

That Yelp won't allow Podium to link up - which is actually Yelp's fault That the yelps take a couple days to show up on my reviews list That my responses to DealerRater reviews don't show up on Podium

Review Source

RH

Rosemary H.  
claims manager  
Insurance  
Used the software for: 1-2 years

### "feedback is king"

November 10, 2020

5.0

It allows me to reach out and get genuine responses and see how as a company and employee we are performing .

Pros

ease of use for client to give reviews and feed back in real time

Cons

cannot override if the client has been contacted before by editing their details

Review Source

MB

Matthew B.  
Member  
Automotive  
Used the software for: 6-12 months

### "Everything Podium does you can get for free elsewhere"

May 12, 2021

2.0

I frankly just don't get why Podium is a thing. Nothing they pitched to us offered anything of value beyond what we could get for free from Facebook or Google, with just a little additional training to our staff.

Pros

Interface was sharp and professional looking. Team was friendly and responsive.

Cons

It could never integrate well with Facebook, which is where most our customers find us and want to communicate with us. Our CRM already does texting and has programmable logic and bots. We found way better results from just having our employees ask customers face to face to please leave us a review directly on Facebook or Google.

Alternatives considered

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Review Source

lS

lenette S.  
Owner/Operator  
Individual & Family Services  
Used the software for: 6-12 months

### "Quick and easy tool "

May 29, 2020

4.0

We rely on Podium daily, we did have an issue where we lost service a couple times when we switched from Entouch to Ring Central. I was told Podium does not work with Ring Central so we had to use a different number and no longer able to use our main phone number to text customers. That was disappointing.

Pros

Quick and Easy to use tool since most customers prefer texts over emails

Cons

I would like to send a text to multiple customers not just one at a time

Review Source

JE

Janna E.  
Production Manager  
Construction  
Used the software for: 1-2 years

### "Benefits of Podium"

January 26, 2021

5.0

Very well, enjoy using and generating reviews.

Pros

Every generation has a way of getting information. This generation goes straight to Google for reviews. Honest opinions from people who are posting about their experience. Be that good or bad. Podium allows for mass messaging with ease. It is a wonderful resource to have but you will pay a hefty amount for the feature. Not something a small business owner can afford.

Cons

I wish there was a way to send out Facebook recommendations? We do the facebook reviews but if a friend recommends a company, those are the companies I like to use~

Review Source

BZ

Brittany Z.  
Sales Consultant  
Furniture  
Used the software for: Less than 6 months

### "Sales Booster"

January 26, 2024

5.0

Pros

Is great for keeping track of all of our customers

Cons

Too expensive for what it offers to my company

Review Source

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