# Page 11 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Podium

## Showing most helpful reviews

Showing 251-275 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Alicia H.  
Marketing Mgr  
Automotive  
Used the software for: 6-12 months

### "Chat and review tool in one"

February 1, 2021

5.0

Good

Pros

Great way to increase google reviews and BDC likes the chat portion.

Cons

I do not have any complaints or input at this point

Switched from

[Gubagoo](https://www.capterra.com/p/178750/ChatSmart/)

Ready for change, other too much clutter on site.

Review Source

BG

Brigitte G.  
PM  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Well done Podium "

August 25, 2020

5.0

I have enjoyed using Podium especially during Coverd 19 when I can speak to patients just as if someone had sent me an SMS.

Pros

Is of use an able to respond from the app on my mobile phone

Cons

I would like to see the telephone number of the person writing the podium question maybe it’s my use of the app but I can’t seem to see the telephone number from the person making the query when I’m on my phone app

Review Source

MS

Madison S.  
Executive assistant  
Construction  
Used the software for: 1-2 years

### "Very useful"

June 13, 2022

5.0

Overall podium has been great and very effective in our business

Pros

This software is so necessary for any business! It’s quite easy to use and offers training videos to help guide you through their platform. They have lots of features to use. Yeah

Cons

I dislike that you can’t call customers off of this platform.

Reason for choosing Podium

No

Review Source

CR

Chip R.  
BDC Manager  
Automotive  
Used the software for: 1-2 years

### "Digital Sales & BDC Manager"

November 23, 2020

5.0

Overall - it has improved in-store visibility and we rely on it as a solid communications solution!

Pros

How I can keep an eye on everything in our dealership, 24/7.

Cons

The organization between general-sales-service is a bit wonky... Simplify it!

Review Source

EB

Evan B.  
Owner  
Events Services  
Used the software for: Less than 6 months

### "I Can't Even Begin"

September 13, 2022

1.0

Awful.

Pros

The idea of the software was good. Sales was good. Once I paid money, I was literally forgotten about, not one person would train me or get back to me and believe me, I reached out to over 6 different people and support over and over again.

Cons

This company is the worst company I have worked with so far in my life. I did not like anything about this software or company. The idea of the software was great but the company was a joke. NOT ONE PERSON GOT BACK TO ME AND THEY KEPT BILLING ME AND REACHING OUT TO SEE IF I WAS SATISFIED - MONTHS AFTER I HAD LEFT

Review Source

KS

KAY S.  
SALES  
Retail  
Used the software for: 6-12 months

### "SHOW ME THE MONEY"

November 20, 2020

5.0

EXCEPTIONAL

Pros

Podium has been a game changer for us. The ability to communicate with customer, new and old customer via text messaging without using your personal cell phone has been amazing. Not to mention, with the world that we live in today "Covid-19", the payment request is absolutely an amazing tool.

Cons

No complaints at this time, I'm very happy with this program

Review Source

DN

Doug N.  
General manager  
Consumer Services  
Used the software for: 6-12 months

### "Initial review "

May 26, 2020

4.0

My overall experience is that this is a useful product for our customers and our company, and that there's support when it's needed

Pros

I have found that client like this better than just texting message for some reason, additionally there's the linked message, tracking, updates, and customer service.

Cons

So far I have not run into any issues. I believe that the admin did at the beginning.

Review Source

TR

Tiara R.  
Scheduling Coordinator  
Automotive  
Used the software for: 6-12 months

### "Needs better functionality"

December 7, 2020

3.0

It's tolerable, but can be pretty counter productive having to keep multiple windows open

Pros

I like that it sends you email notifications

Cons

When you are in podium, it does not give you the most updated correspondence and conversations when you refresh the screen. You have to have multiple conversations opened to keep track of the most updated conversations you are having with customers

Review Source

NB

Noelle B.  
Operations analyst  
Real Estate  
Used the software for: 6-12 months

### "Great feature, you need this in your life!"

November 10, 2020

5.0

Seamless!

Pros

The privacy aspect, the seamless integration.

Cons

Nothing - its great! Works great with our software and protects the privacy of our employees.

Switched from

[FATWIN Web Engagement](https://www.capterra.com/p/150551/FATWIN-Web-Engagement/)

The benefits

Review Source

kB

kyle B.  
Marketing Strategy Manager  
Consumer Services  
Used the software for: 6-12 months

### "Podium is the Bomb Dot Com"

November 19, 2020

4.0

Pros

The ease of setup, the fast ability to train a team and get leads coming in through text, and allow templates to be setup to make it not a lot of time to integrate.

Cons

The cost is a few hundred per month for the features that we use in it, but it has been worth it in every penny. Needs to add a payment feature to delay customer payment till date of service, otherwise their new payment integration is great!

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Price of Intercom was terrible, customer service was good, but product was too clunky.

Review Source

DP

Danielle P.  
Operations Manager  
Retail  
Used the software for: 1-2 years

### "Highly Recommend Podium "

August 28, 2020

5.0

Pros

I like the ease of talking to our customers. It saves so much time being able to send off a text, instead of calling.

Cons

Sometimes it doesn't tell us it is a landline and we have to double check with 411

Review Source

Nikki B.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "We have received a great response form our customer base!"

November 30, 2017

5.0

The company I work for is getting a great online appearance!

Pros

My favorite thing about the software is being able to manage everything on the desktop and forward messages to our service technicians.

Cons

If I had to pick one thing I liked least I would say it is the cost. However, we are a new client and this opinion may change.

Review Source

VW

Veronika W.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Podium in a dental office"

November 10, 2020

5.0

So far our experience with Podium has been good. It was an extremely useful tool to utilize during our office closure during COVID. It made it so much easier to keep in contact with our patients through text.

Pros

Our office likes the ease of use with podium, and the customization.

Cons

Podium does not integrate directly with our practice management software so we have to send review links out manually.

Review Source

BF

Breanne F.  
Dispatch  
Utilities  
Used the software for: 1-2 years

### "Awesome Service for communication "

May 21, 2020

5.0

Pros

It is as easy to do as texting someone by phone. The set up is user friendly.

Cons

I think everything is very handy with the software, i don't believe i can think of anything that I would change.

Review Source

CO

CALVIN O.  
TECHNICIAN  
Consumer Electronics  
Used the software for: 1-2 years

### "GREAT PRODUCT"

October 10, 2019

5.0

THIS HAS BEEN A GREAT WAY TO GAIN CUSTOMER REVIEWS AND OR ANSWER CUSTOMERS QUESTIONS

Pros

THIS IS A GREAT WAY FOR OUR CUSTOMERS TO GET A HOLD OF US 24/7 VIA TEXTING

Cons

I CAN'T THINK OF ANYTHING I DON'T LIKE

Review Source

JT

Joy T.  
Owner  
  
Used the software for: 1-2 years

### "Stellar"

September 20, 2017

5.0

Pros

It does what it says it will do. Our reviews have more than tripled over the past year of working with Podium. The platform allows an easy conversation with our customers and an easy way for them to tell the world what they think about our service. Because it is easy for our customers to follow through with the review, a high number of the requests result in reviews.

Review Source

PB

Peter B.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "OK to start but very poor communication when trying to leave"

February 23, 2022

4.0

Good to start but then when I requested to cancel my subscription communication was non existent and they continued to debit my bank account.

Pros

Not the support communication that is for sure. Continuing to debit my account after numerous requests to cancel my subscription is essentially theft. Very dishonest.

Cons

I have made numerous attempts over the past 3 months to cancel my subscription, nobody has made any meaningful attempts to contact me to organise this, and you continue to debit my bank account. I need someone to contact me urgently to process the cancellation of my subscription.

Review Source

GH

GWEN H.  
service advisor  
Automotive  
Used the software for: 6-12 months

### "good"

September 26, 2019

4.0

see line for pros

Pros

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages. this is also watched by many people here, so nothing gets lost no messages get missed. which is really important.

Cons

All good. i would not change anything really good program

Review Source

CS

Christine S.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Podium not worth the money"

April 1, 2024

3.0

Not great and we were happy to get out of the contract.

Pros

Introduced us to the potential of automating our review process. Helped with automating website conversations

Cons

The customer service - no way to talk to a real person The price - to much for what it did

Review Source

KS

Karen S.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Review"

November 16, 2020

5.0

Love it-so easy to communicate with clients

Pros

It is very easy to use and has increased communication with clients.

Cons

I can't think of anything that I do not like about this software.

Review Source

BC

Bill C.  
Retail Manager  
Retail  
Used the software for: 1-2 years

### "Easy way to communicate with your customer."

June 1, 2020

5.0

We use this to communicate with our customers with there scheduled appointments.

Pros

The ease of using it and setting it up.

Cons

There really hasn't been any issues with using this program yet.

Review Source

ST

Susan T.  
Licensed Insurance Advisor  
Insurance  
Used the software for: 6-12 months

### "The ease of using Podium"

May 21, 2020

5.0

Clients can respond anytime, which makes it easy for them. As more and more people use their phones for everything, this certainly helps us to keep up with technology.

Pros

The ease of doing business not only for myself but for our clients. It is so convenient.

Cons

You have to be careful - If you hit enter and not tab - it will send the message before you are done.

Review Source

DD

Daniel D.  
HERS Rater Supervisor  
Construction  
Used the software for: 6-12 months

### "Decent"

February 9, 2021

3.0

Less than satisfied. Podium has a lot of glitches where it does not annotate tagged reviews properly or system crashes frequently

Pros

Podium Does not spam customers. Simple to send review links

Cons

Only review options are for gmail or Facebook. Texting does not show on public reviews. Links do not always work. Not everyone has a google or Facebook account.

Review Source

SH

Shane H.  
Owner  
Construction  
Used the software for: 6-12 months

### "Bad customer service "

April 7, 2022

1.0

If the product worked it my be good

Pros

When I had it working it was ok but then it stopped working and know one in Podium wanted to help just take the money

Cons

Customer service was non existent They don’t care about customers

Reason for choosing Podium

Pressure from sales team

Review Source

DB

Donald B.  
BDC  
Automotive  
Used the software for: 1-2 years

### "\*\*Great and Easy\*\*"

August 26, 2020

5.0

Pros

Product is very easy to use! Very user friendly!

Cons

Just wish there were a few more options to send to when selecting how you send the customer the review request.

Review Source

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