# Page 12 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Podium

## Showing most helpful reviews

Showing 276-300 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RE

Rebecca E.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Awesome service"

November 23, 2020

5.0

It has been awesome! I tell anyone who will listen about it! We love it!

Pros

Easy to use, reach large amounts of people easily

Cons

Messages send when you hit enter which is inconvenient

Review Source

JV

Jim V.  
GM  
Automotive  
Used the software for: 1-2 years

### "Podium review"

January 26, 2021

5.0

Pros

Ease of use and quick updates. I also like the ability to search any past conversation or review.

Cons

I don't have any dislikes. I like the lay our and ease of use

Review Source

EB

Eli B.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Ensuring only the best reviews of your business are published online"

November 20, 2023

5.0

Pros

From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their experience with your business was good prior to sending them a link to leave a review.

Cons

Pricing. It is much more expensive than other similar services. You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you don't need.

Review Source

BB

Brandon B.  
Sales  
Automotive  
Used the software for: 6-12 months

### "Great service just needs a few tweaks"

August 20, 2020

5.0

Extremely positive. I really enjoy podium and as I stated, has helped my sales grow

Pros

It's easy to use and has helped sell cars for me. I sell a few a month just from this service

Cons

occasionally the phone app is wonky. I might get a text from a customer on the computer and it could take hours till i get a notification on my phone

Review Source

JM

Jesse M.  
Service Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Review of Podium"

May 26, 2020

5.0

Great experience and it is always to get a good word back in a world of increasing negativity.

Pros

The ability to gather reviews from a wide variety of customers and be able to post those reviews to Google at the same time is Amazing.

Cons

I would like to see threads sent to individuals not a group so it is a bit more focused and quick.

Review Source

DK

Danny K.  
CEO  
Environmental Services  
Used the software for: 1-2 years

### "Bad Service"

July 22, 2020

2.0

I am totally disgusted with Podium. They took 6 months to set my account up completely. During the sales process it’s a huge show, all the bells and whistles. Once you have paid them, they ignore you. I tried to cancel my account after my year contract and they continue to charge you. They want you to schedule with them to have cancelation meeting. If their product was so great, people wouldn’t want to cancel. This just tells me they have a lot of cancelations.

Pros

The website messaging is nice, but you can get it at 75% the cost just about anywhere else.

Cons

Customers don’t respond to it. Google offers exactly what podium does, and it’s free.

Review Source

KL

Kory L.  
Sales  
Automotive  
Used the software for: 2+ years

### "User Experience "

November 23, 2020

5.0

Great. Easy. Fast. Efficient.

Pros

I have used it for a couple of years and it makes it easy to send links to my customers where they just click and review.

Cons

The last day of the month cuts off at 5pm CST. We are a company that counts Reviews of Sales Reps for bonus levels and sometimes I have reviews that come in after 5pm CST that don’t get counted

Review Source

BR

Berta R.  
LEGAL ASSISTANT  
Legal Services  
Used the software for: 1-2 years

### "IMM"

November 12, 2020

3.0

5 star reviews that I can get to keep for future use

Pros

Impactful feature - quick communication with clients

Cons

System is extremely slow; at first not user friendly

Review Source

KC

Kelly C.  
Hearing Aid Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to Use"

June 3, 2020

5.0

We have been able to gain a large number of reviews for our business which keeps us competitive in this busy market

Pros

Working with mostly senior patients, it has been the easiest way for them to leave a business review. There is no confusion since they get a text with the link taking them directly to the review page.

Cons

The only thing I would change is the podium app interface. I am not sure what the purpose of the messages open/closed tab is for. Also, when I had to reach out for support, I went through the app and got a quick response, but I had one person talking to me via the app, and another person texting me, so I wasn't sure if that was my error or not.

Review Source

RL

Ronny L.  
Sales  
Automotive  
Used the software for: 6-12 months

### "Podium is Great"

February 1, 2021

5.0

Podium has ben great. It has allowed my sales to improve.

Pros

It allows me to reach out to and communicate with customers with ease. Keeps me from calling the customer in a world that seems to text more and more everyday.

Cons

Having to swap between conversations. Seems like there could possibly be an easier way.

Review Source

JJ

Julie J.  
Customer Service Manager  
Consumer Services  
Used the software for: 6-12 months

### "User friendly"

October 31, 2019

5.0

It's been a very user friendly experience to maneuver around and get info shared between us and our customers.

Pros

The ease of sending and receiving information to and from our customer base has been a great tool for me.

Cons

Have not really come across any issues in using Podium for the purposes we currently utilize it for.

Review Source

JM

James M.  
E-Marketing Coordinator/Internet Merchandiser  
Automotive  
Used the software for: Less than 6 months

### "We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!"

September 1, 2017

5.0

Over 50 good reviews a month through automated service review requests and a useful dashboard.

Pros

The user interface is easy to use and well designed. The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons

I wish there was a way to encourage sales members to send out more review requests. We get most of our reviews from service when I know most of our sold customers would also submit good reviews if we simply requested them.

Review Source

RC

REX C.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Impactful way to market business"

August 25, 2020

5.0

It overall has been a great way to communicate with the customers.

Pros

I like the ability to send the link straight to the customers cell phone and it links it right to google or Facebook or they can simply text feedback

Cons

I will it was link to my pos and could show discounts for them doing the review

Review Source

JC

Julienne C.  
EA  
Marketing and Advertising  
Used the software for: 1-2 years

### "Podium Review"

August 15, 2022

4.0

its been great, been recommending it to other business owners.

Pros

Easy to use and monitor on their platform. Also helps for the website.

Cons

limited customizations and placement on website

Reason for choosing Podium

better offer and convenience.

Review Source

Eunice Merveille D.  
Assistante  
Computer & Network Security  
Used the software for: 6-12 months

### "Logiciel d gestion "

October 21, 2023

5.0

Pros

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

Cons

C'est un très bon logiciel mais pas disponible dans tout les pays

Review Source

AS

Alan S.  
Sales manager  
Retail  
Used the software for: 6-12 months

### "Podium is definitely worth the investment"

June 2, 2020

5.0

Top notch

Pros

Ease of use. Prompt reply to customers. Lead generation.

Cons

A couple of times my notifications wouldn't come to me and I found if I updated the app, it would start working. It would have been nice to receive a notification that an update was required to run the app....

Review Source

VR

Verified Reviewer  
Marketing Manager  
  
Used the software for: 6-12 months

### "Great Tool for Local Businesses"

June 28, 2018

4.0

Pros

Tried out Podium for our restaurant and really enjoyed the experience. Lots of features for the money, allowed us to stay very organized with media.

Cons

It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

Review Source

IC

Ina C.  
sales manager  
Automotive  
Used the software for: 1-2 years

### "podium review"

November 20, 2020

5.0

Pros

website texting feature has been helpful

Cons

this survey for one, texting phone number is different than our office number

Review Source

IM

Isabella M.  
Content Marketing Specialist  
Furniture  
Used the software for: 1-2 years

### "Podium Review"

July 6, 2022

4.0

Pros

Not a lot of features that we would've wanted. time delays in message delivery

Cons

team chat worked well for my company. we were able to communicate effectively

Review Source

JD

Jennifer D.  
Sales  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Review"

October 1, 2019

5.0

Texting is a more modern form of communication so Podium helps keep that modern contact while staying professional

Pros

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients

Cons

There was nothing I didn't like about this softward

Review Source

MS

MIchael S.  
Owner  
  
Used the software for: 6-12 months

### "absolutely boosted great reviews for my business!"

October 2, 2017

4.0

more customers

Pros

How easy it is for my customers to leave a review. It has brought more customers to my store and everyone is leaving a great review

Cons

The constant changing of how podium is for using on my end. I think it could be much more simplified and user friendly

Review Source

JS

Jeffery S.  
Corporate trainer  
Furniture  
Used the software for: 1-2 years

### "Efficient lead generation "

May 26, 2020

5.0

Excellent

Pros

Fast,instant results for customer interaction with live employees .Excellent lead generation

Cons

None.

Review Source

AJ

Andrew J.  
Internet Sales Manager  
Automotive  
Used the software for: 6-12 months

### "Great for Reviews - Better for communication"

February 12, 2021

5.0

Pros

I have found that Facebook integration makes it a central place for me to start putting all of our inbound chats. This allows my team to use one platform for all the reviews and chats with their clients

Cons

So far, I do not have any complaints about this program.

Review Source

GT

Greg T.  
Manager  
Financial Services  
Used the software for: 6-12 months

### "Horrible service- and once you sign up, they will not let you cancel!"

June 30, 2021

2.0

Do NOT sign up- you'll be stuck in a contract they won't let you out of, even if you can't use the system!

Pros

We wanted to use the system but found out right away (within days of signing up) that it would not work with our company software. They don't care- they won't let you out of the contract so now we are paying almost $00/month for a system we can't even use!

Cons

Ridiculous! They don't care about the customer- only about getting paid.

Review Source

cA

cory A.  
service manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Excellent product"

November 10, 2020

5.0

Well worth the cost, improves customer relations, ease of communicating

Pros

the ease of communicating with customers, sending and receiving photos, estimates, bills. One phone number, hundreds of possibilities

Cons

Havent found anything yet, but when we do, I'm sure it wont be much

Review Source

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