# Page 13 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Podium

## Showing most helpful reviews

Showing 301-325 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

David B.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Absolutely Zero Flexibility"

July 28, 2020

1.0

I thought this would be great but when the pandemic hit and I had staffing issues there was absolutely zero flexibility on Podium's part. They require a 12 month contract which, perhaps without staffing issues might not have been a problem, we may have gotten things figured out. But, of course Podium will hold you to your contract no matter what. I will never do business with them again just on principle. Also they are more than double what other similar companies cost for very similar functionality.

Pros

I thought I would be able to transition my staff into using this instead of all the other interactions we use with clients.

Cons

This adds an additional tool that needs to be integrated into your office/business culture. It does NOT replace any tools so, be prepared to have MORE to do rather than fewer interfaces to think about.

Switched from

[ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/)

I thought that Podium was more robust and easier to use. I was wrong.

Review Source

FT

Frankie T.  
Financial Center Manager  
Banking  
Used the software for: 1-2 years

### "Easy"

November 16, 2020

5.0

Very easy to use

Pros

It is just like texting on your cell phone

Cons

I don't like getting all the reviews every day

Review Source

JL

Johnny L.  
Regional Director  
Furniture  
Used the software for: 2+ years

### "Great Response time from customers"

September 1, 2020

5.0

Customer Satisfaction

Pros

Its integrated into our system and sends the request immediately after writing the invoice. So we get rapid response from a large portion of our customers.

Cons

Its probably something I could turn off but as a regional I am getting messages from all reviews from one of my stores.

Review Source

BA

Brian A.  
Manager  
Telecommunications  
Used the software for: 1-2 years

### "Dft and Podium"

November 10, 2020

5.0

Pros

Easy to use was able.to teach my team pretty easily

Cons

Hard to get people to actually leave reviews

Review Source

VR

Verified Reviewer  
Warehouse Manager  
Wholesale  
Used the software for: 6-12 months

### "User friendly "

February 13, 2019

5.0

We are receiving feedback from our customers and addressing them directly with messages.

Pros

I like that it organizes your reviews in a way that are easy to look at

Cons

I like that it organizes your reviews in a way that are easy to look at.

Review Source

AY

Adam Y.  
Social Media/Online Reputation Manager  
Retail  
Used the software for: Less than 6 months

### "Great product to help companies have their customers leave reviews about their experience with ease"

August 31, 2017

5.0

Ability to request for online reviews, track reviews for your company online, and track trends to see what customers are saying about your company.

Pros

Easy to use text messaging tool that allows you to request for your customers to review you. Often customers do not seek to leave a review their experience unless they were blown away positively or have a negative experience. This tool helps companies get ahead and proactively request for customers to review their experience. The system can be set up to manually set up to request for review or automated through an API when customers make their purchase.

Cons

There are times that customers have had issues accessing the reviews after clicking on the link in the text message. Most are able to get there, but some have issues due to browser issues on their phone or computer.

Review Source

MF

Myrna F.  
Customer Service  
Retail  
Used the software for: 6-12 months

### "Small Store Usage"

February 3, 2021

4.0

Pleased with the response times and intelligent questions when we have issues

Pros

Ease of communication with customer. We do repairs for customers, and notifying them upon completion has been a breeze, since Podium.

Cons

Inability to interface with Facebook for payments.

Review Source

HJ

Heather J.  
Internet Director  
Automotive  
Used the software for: 2+ years

### "Great product"

February 9, 2021

5.0

I love it! I've used others, and they aren't half as good!

Pros

Easy to use! I can find and respond to reviews with ease.

Cons

I don't like the messaging portal. When a customer responds to a text invite that goes out.

Reason for choosing Podium

Ease of use.

Review Source

SB

Staci B.  
Office Manager  
Building Materials  
Used the software for: 6-12 months

### "Great Software but similar products exist for MUCH cheaper "

May 19, 2022

5.0

There are many benefits to this type of software. Podium has good customer service and it's incredibly easy to use but you have to sign a 1 year contract and its double the cost of competitors

Pros

The podium was a game-changer for our business. We immediately got quality leads and our google reviews went up exponentially

Cons

This product is expensive. Similar products exist for more than half the cost.

Review Source

ZM

Zafar M.  
Sales Associate  
Automotive  
Used the software for: 6-12 months

### "Highly Recommended!"

November 10, 2020

5.0

Pros

I love the whole concept of this software. Very simple and easy to use to communicate with my customers. Highly recommended for everyone that is in different types of sales industry.

Cons

I haven't had any kind of issues using this software.

Review Source

DL

Daniel L.  
Sales  
Automotive  
Used the software for: 6-12 months

### "Get noticed out there"

October 4, 2019

5.0

Podium is an excellent addition to what ever one might be currently using.

Pros

This program has increased my audiance in the San Antonio market in turn increasing my bank account.

Cons

I have yet to have anything negative to say about using the Podium software

Review Source

RE

Raven E.  
Master Esthetician  
Consumer Services  
Used the software for: 6-12 months

### "Lovely "

November 16, 2020

4.0

Pros

It’s very easy to use and user friendly.

Cons

We aren’t able to send our review link multiple times within a 3 months span. Sometimes the software doesn’t pull up if someone has left a review so then we send them multiple request.

Review Source

SJ

Suzie J.  
Style Consultant  
Textiles  
Used the software for: 6-12 months

### "Great Review Tool"

May 21, 2020

5.0

I have had great success with getting my customers to respond to my requests for reviews using this tool!

Pros

Podium is so simple to use even for someone who is not technology savvy.

Cons

I would love to be able to obtain multiple reviews from the same customer.

Review Source

VS

Vincent S.  
owner  
Construction  
Used the software for: 6-12 months

### "Absolutely horrible"

May 16, 2019

1.0

They get you to sign up and then they give you absolutely nothing in return

Pros

This whole company is a scam. They'll make you think they're going to to increase your ROI but you're fooling yourself

Cons

The price, and the fact that I paid for nothing

Review Source

MB

Mike B.  
president  
Consumer Services  
Used the software for: Less than 6 months

### "Way too expensive!"

May 21, 2020

3.0

They do continually reach out to talk with you. Forced us into a 2 year contract. How stupid is that. Either you have a good product for the money and people want to stay or you have locked in very unhappy customers. I am the locked in one...

Pros

It works but they removed the ability for it to work automatically with my operating software

Cons

I found and used services for 25% of the cost that worked very similar

Reason for choosing Podium

Only because American Standard had it as part of the Customer care program.

Review Source

SF

Stan F.  
Presidnet  
Consumer Electronics  
Used the software for: 6-12 months

### "Organized Communication"

November 16, 2020

5.0

The experience has been great. I highly recommend the software. It is well worth the money.

Pros

I like having all emails and messaging coming in to one location.

Cons

When I enter it closes the email instead of going to another line in the message.

Review Source

DD

Donna D.  
Sales  
Furniture  
Used the software for: 6-12 months

### "Easy peasy"

August 25, 2020

4.0

The benefits are numerous

Pros

The most impressive thing about this software is how easy it is to learn. I’m not from the computer generation and I find podium easy to navigate.

Cons

Nothing so far. It’s been pretty cut and dry

Review Source

ES

Elysé S.  
Assistant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Logiciel de gestion "

October 25, 2023

5.0

Pros

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Cons

Je constate que ce logiciel doit être utilisable dans tous les pays

Review Source

CG

Carrie G.  
Office Manager  
Hospitality  
Used the software for: Less than 6 months

### "New User But Happy So Far"

December 5, 2019

4.0

Our guests seem happy with having this option! It's easy to use and makes responding to inquiries much quicker.

Pros

Our calls with general questions have drastically dropped once we began using Podium. We prefer people to message and/or email with questions and concerns and Podium definitely helps with that! I love that it streamlines all our messages and we can reply to everything right from Podium.

Cons

I'm still in the learning phase but no complaints so far. I don't particularly care for the Leader board but I can see how it may be useful for other organization for incentives.

Review Source

BD

Benjamin D.  
President  
Legal Services  
Used the software for: 1-2 years

### "Buyer beware"

March 3, 2022

1.0

The customer service is terrible.

Pros

This product did not work as advertised. I would not recommend it.

Cons

The software did not work. I contacted customer service but they refuse to cancel. So I paid for more than a year for a product that does not work.

Review Source

CH

Cassandra H.  
marketing manager  
Automotive  
Used the software for: 6-12 months

### "For whomever cares"

November 17, 2020

4.0

Overall I think this is a great product that once utilized fully will be a beneficial tool.

Pros

Immediate contact to customer all in spot, no matter how they are responding to you.

Cons

little confusing sorting out sales and service

Review Source

TR

Taylor R.  
Manager  
Information Services  
Used the software for: 6-12 months

### "Podium"

November 20, 2020

5.0

I think overall it has been very positive and has helped getting reviews easier.

Pros

I like how easy it is to use and also how it funnels all review tracking in to one service.

Cons

Honestly we like everything about podium!

Review Source

JK

Jacob K.  
Tradesman  
Construction  
Used the software for: Less than 6 months

### "Podium "

September 3, 2022

4.0

Fair to pretty good

Pros

Ease of usage and development how similar and easy it was

Cons

Some was confusing and working for others

Review Source

TD

TERRY D.  
SERVICE ADVISOR  
Automotive  
Used the software for: 6-12 months

### "GREAT PROGRAM"

November 10, 2020

5.0

Pros

AFTER HAVING USED THIS BEFORE AT ANOTHER DEALERSHIP, I WAS EXCITED TO SEE IT COME HERE. LOVE ANOTHER WAY TO BE ABLE TO REACH MY CUSTOMERS

Cons

OTHERS BEING ABLE TO READ ONE'S TEXT CONVERSATIONS

Review Source

jP

jason P.  
sales manager  
Automotive  
Used the software for: 6-12 months

### "easy to use"

May 21, 2020

4.0

so far the experience that i have had has been seamless

Pros

the ease of communication that i can have with the client

Cons

sometimes when a customer comes through the system it will not send me a notice

Review Source

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