# Page 14 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Podium

## Showing most helpful reviews

Showing 326-350 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Logan M.  
Service advisor  
Automotive  
Used the software for: 6-12 months

### "Great"

February 1, 2021

5.0

Pros

I like how easy it is to use, and the ease to get in contact with the customer via text.

Cons

Sometimes it does take the system a long time to get the correct information pulled up.

Review Source

MJ

Michael J.  
proprietor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Be Very Very Careful - Lock in contracts are a scam"

September 7, 2022

1.0

The 12 months >$5K lock in contract is a scam, nil service, features are free in Timely etc. No customer servies

Pros

The concept of the software was ok, but expensive and locks you in for minimum 1 year. over $5K for a year for a reviews app, absolute scam and rip off.

Cons

Zero customer service. We tried to cancel before we started and couldn't event gat any action. Have complained to ASIC abou tthem

Review Source

JM

Jamie M.  
Plumber  
Executive Office  
Used the software for: 6-12 months

### "Great and easy to use"

November 12, 2020

5.0

Pros

Really quick and easy . Our clients also have said the same thing.

Cons

Not much to fault. The only thing was there any way to make the txt indicate that the link won’t take long

Review Source

JT

John T.  
Service Lead  
Environmental Services  
Used the software for: 1-2 years

### "John Taylor's Podium Review"

November 24, 2020

4.0

Overall Podium has enabled us to create a strong review base online and has helped us gather critical feedback when needed. It is definitely a valuable tool for business owners.

Pros

It makes it easy to gain valuable feedback from my customers. I also like the leaderboard feature so I can track employee invites and conversations.

Cons

There is really nothing I do not like about Podium, it serves its purpose well.

Review Source

DL

Dan L.  
Owner Retail Store  
  
Used the software for: 6-12 months

### "Hook in Mouth Sales Force"

September 19, 2018

1.0

Do not trust Podium, as a review company they have horrible reviews....isn't that ironic? The good reviews are employees. The real customers are speaking out, they hold you by force. It is ridiculous!

Pros

The idea of it... Other than that there is nothing good about this company. They want you to sign, they fill you with false statistics, they show no demo, then they dump you like a bad habit

Cons

Everything. They thrive on one goal! To get the hook in your mouth and get that one year contract. Once that happens good luck. No demo, no service, no concern. This company is dismal. Be warned

Review Source

DS

DONNA S.  
Car Salesman  
Automotive  
Used the software for: 6-12 months

### "Very Useful"

August 21, 2018

5.0

Been using Podium for almost a year now at my company. Makes it easy to hit review quotas.

Pros

Very simple to sent review requests to customers

Cons

Notifications can be slightly confusing.

Review Source

VM

Veronica M.  
Financial Planner  
  
Used the software for: 6-12 months

### "Customer Review Solution Tool!"

December 17, 2018

5.0

Pros

Utilizing Podium as a tool to connect with our customers for reviews has been amazing! It's so great to know that we have Podium working for us to help connect with previous customers that we haven't been able to reach on that level! We've actually seen a lift in terms of word of mouth referrals ever since we started using Podium!

Cons

While Podium does work very efficiently it does take time to set up the review accounts to capture these reviews. Once you plug in the accounts and get going it is amazing!

Review Source

DB

Donovan B.  
President  
Retail  
Used the software for: Less than 6 months

### "Hard Sale Tactics with Zero Support After the Sale"

May 25, 2021

1.0

Pros

Allegedly integrated with our point of sale software.

Cons

Zero service on setting up this integration. Company doesn't reply to calls, texts, messages, etc after you sign the contract.

Switched from

[Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/)

Podium was to integrate with our point of sale, but they never got it set up, so we are switching back to Chekkit.

Review Source

WH

Wayne H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Robust program with lots of potential. "

July 16, 2022

5.0

Pros

Does a fantastic job at reputation management and being able to stay in contact with customers and patients. Does exactly what it says it will.

Cons

This is a very expensive program. We have found other programs that do the same for cheaper, but if you want a all in one program then Podium is a great option.

Review Source

LT

Luis T.  
Sales Consultant  
Automotive  
Used the software for: 6-12 months

### "Fun and Easy"

November 16, 2020

5.0

Like i said before its really easy to use. Also helps customers involved

Pros

It was easy to use and navigate. User friendly.

Cons

I dont really have any issues using this program.

Review Source

PM

Patrick M.  
Client Advisor  
Automotive  
Used the software for: 6-12 months

### "Podium makes reviews easier!"

November 10, 2020

4.0

Pros

I send a review to every client that walks in the door. If they buy or not. It is easy to send a review!

Cons

Hard to navigate between reviews and FB messages

Review Source

TG

Timothy G.  
Safety/ Fleet Manager  
Consumer Services  
Used the software for: 2+ years

### "Game changer"

November 30, 2020

5.0

This software increased our number of reviews exponentially!

Pros

This software makes it so easy to extend review invitations and to invite them.

Cons

Would like to make it even simpler for customer to review

Review Source

AD

Amy D.  
Sales Associate  
Retail  
Used the software for: 2+ years

### "Podium Review "

May 26, 2020

4.0

Pros

Integrated with our Edge system nicely. It sends easily.

Cons

I find it difficult for the person doing the review. Not me but the person I ask to click the link. Can’t they leave a 5-star or other star review even more easily?

Review Source

EK

Emily K.  
Client Engagement Executive  
Hospital & Health Care  
Used the software for: 6-12 months

### "A wonderful way to connect with your clients! "

February 1, 2021

4.0

Pros

The ease of use and the templates. I also like the integration with google reviews.

Cons

Can be buggy. Notifications do not always work as expected.

Review Source

CM

CASEY M.  
Office manager  
Retail  
Used the software for: Less than 6 months

### "In these times...."

May 26, 2020

5.0

During the current situation, most people are trading traditional, in-store shopping, for an online and digital experience. Our business had started with Podium just before Covid hit hard. We are (almost) all 100% comfortable with using this system and prefer it over phone and email correspondence. It's easy, efficient, and is a great selling tool.

Pros

Many people prefer a text over a phone call to confirm deliveries and services. Podium makes this easier adn more efficient. It also keeps our personal phone numbers private.

Cons

Editing phone numbers should be an option.

Review Source

MD

Marilyn D.  
Sales Representative  
Furniture  
Used the software for: 2+ years

### "More companies should use this software to get customers opinion. I think its a great gauging tool."

August 31, 2020

4.0

Podium helps us to know what the customer experienced while in our store and also what we can improve on.

Pros

The software is really easy to use and easy to understand.

Cons

I am not able to comment on this question.

Review Source

dD

denise D.  
csr  
Construction  
Used the software for: 6-12 months

### "great service"

May 26, 2020

5.0

everything is great

Pros

great service very helpful quick results and very easy to use

Cons

nothing everything is great easy to use great results

Review Source

SV

Stacey V.  
Legal Secretary  
Law Practice  
Used the software for: 6-12 months

### "Great product!"

November 19, 2020

5.0

Love it

Pros

Its easy and we are getting great reviews as they are easy to send!

Cons

There is nothing I do not like. Its a great product!

Review Source

LW

Lucia W.  
CSR  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Great communicator "

November 19, 2020

5.0

good

Pros

EFFICIENT and easy to issue, quick with responses and easy to access

Cons

i dont deal with the cost , Management handles this

Review Source

JW

John W.  
Operations Manager  
Construction  
Used the software for: 6-12 months

### "So helpful"

November 16, 2020

5.0

Pros

The ease of use. It helps us coordinate customer relations easier

Cons

The dashboard is a little clunky. But still pretty useful

Review Source

CM

Corey M.  
Salesman  
Automotive  
Used the software for: 6-12 months

### "Podium Review"

November 10, 2020

5.0

Pros

The ease of being able to keep up with leads from different databases.

Cons

This engine is a great tool to use. I love this.

Review Source

GK

Grover K.  
owner  
  
Used the software for: Less than 6 months

### "Podium is great to work with. They have helped us to get more positive feedback from our customers. "

November 14, 2017

5.0

Pros

Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons

We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

Review Source

AW

Ariel W.  
Customer Care  
Furniture  
Used the software for: Less than 6 months

### "Furniture Customer Care Review"

February 1, 2021

5.0

Overall the experience is simple and easy! Beneficial to the customer and myself.

Pros

This software is easy to use, and I love that I can set up templates that help me answer the repetitive questions.

Cons

There is not a whole lot that I do not like, except for if someone else is responding to a podium, you have to refresh it several times to make sure you don't try to respond to the same one. If you do then on of you or your co worker messages won't go through and you have wasted time.

Review Source

MH

Mike H.  
GM  
Automotive  
Used the software for: 6-12 months

### "Excellent "

December 1, 2017

5.0

Pros

Effective Software program and works very Efficient with success you can see. The results can be measured as soon as the program starts. Good reporting. All Good have no problems or concerns at this time. The reporting and program is working as we were told that it would work with the results we were told .

Review Source

cD

caleb D.  
general manager  
Automotive  
Used the software for: 6-12 months

### "good platform"

May 21, 2020

5.0

n/a

Pros

it is easy to use, it helps our business with recommendations

Cons

the dashboard is a little busy with navigation

Reason for choosing Podium

n/a

Review Source

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