# Page 15 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Podium

## Showing most helpful reviews

Showing 351-375 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

MELANIE D.  
SERVICE WRITER  
Consumer Services  
Used the software for: 6-12 months

### "SERVICE WRITER"

January 26, 2021

5.0

FAST AND EASY

Pros

EASY TO COMMUNICATE WITH CUSTOMERS AND GET ALL INFORMATION

Cons

SHARING WITH OTHERS THAT DON'T HAVE IT TO

Review Source

RD

Ryan D.  
parts manager  
Automotive  
Used the software for: 6-12 months

### "Great product"

May 21, 2020

5.0

Pros

Very easy to use. Great communication tool.

Cons

nothing at all. The software is great and works well for our company

Review Source

sS

samantha S.  
bdc agent  
  
Used the software for: 6-12 months

### "Great software"

January 9, 2018

5.0

Love it!

Pros

This is very helpful and helps our business with customer feedback drastically! It is a great program

Review Source

BH

Becky H.  
Sr Accounting Specialist  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great value for the costs"

November 10, 2020

5.0

The software has been very helpful in gaining new clients and attracting leads to potential clients. The text/email to pay link has also been helpful, although we do not find many clients asking to be texted a link to pay.

Pros

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

Cons

We use several features, which made onboarding our employees a challenge. I wish there had been more tutorials and instructions provided.

Review Source

CP

Corey P.  
Electrician  
Construction  
Used the software for: 6-12 months

### "Podium review"

August 28, 2020

4.0

Pros

The interface is easy to use, I like the follow feature

Cons

The smart dispatch feature, it doesn’t route good

Review Source

GW

Gina W.  
Showroom Specialist  
Building Materials  
Used the software for: Less than 6 months

### "Multi-functional "

November 19, 2020

5.0

Pros

I really like that Podium can be used for both sending/responding to reviews, and for our website text to chat feature. I like being able to manage both from one platform.

Cons

Only issue I have had so far is that. Suddenly users were not getting emails when a chat message was assigned to them. I figured out how to fix the email notifications, but not sure why they suddenly changed. It caused a few messages to go un responded to for a couple of days.

Review Source

KL

Kyle L.  
HVAC Technician  
Utilities  
Used the software for: 2+ years

### "Podium Review"

November 24, 2020

3.0

Pros

Helps us interact with customers or potential customers.

Cons

Not as user friendly as I’d hoped. I will need to spend more time with the software.

Review Source

SM

Spencer M.  
Car sales  
Automotive  
Used the software for: 6-12 months

### "Great Software"

May 29, 2020

5.0

Pros

Everything in the system works and flows great.

Cons

I don’t really have anything specifically I don’t like

Review Source

SM

Stephen M.  
General sales manager  
Automotive  
Used the software for: 2+ years

### "Excellent product, very user friendly "

May 21, 2020

5.0

Pros

Simple , efficient. Text feature , phone app

Cons

Not everyone has gmail. It should be easy to be used with other email addresses which it’s not

Review Source

RW

Richard W.  
Physician/Owner  
Medical Practice  
Used the software for: 6-12 months

### "The best money we have spent in our marketing budget by far!!!"

October 23, 2017

5.0

Pros

The software is easy to use and implement in any type of business. By far the best software we have come across to generate reviews for our business.

Cons

Software glitches. We had a malfunction once where the reviews were not being properly assigned to the person who sent the review.

Review Source

HM

Heidi M.  
Owner/Officer  
Automotive  
Used the software for: 6-12 months

### "Such a time saver for our business!!!"

November 16, 2017

5.0

Reviews that I most likely would not have gotten organically

Pros

Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons

I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Review Source

AZ

Andrew Z.  
Content Development  
  
Used the software for: 6-12 months

### "Podium is a company that can help drive positive change in your business, and the way your business works with its customer base."

April 11, 2018

5.0

Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

Cons

Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

Review Source

LW

Lisa W.  
Claim specialist  
Construction  
Used the software for: 1-2 years

### "Great Company Program"

April 11, 2021

5.0

Very happy using Podium

Pros

Podium allows us to keep in direct contact with the homeowner through-out their project and also send them a direct link for a company review or payment.

Cons

I have not found anything negative in regards to Podium and the needs I have for the program.

Review Source

DMA

Dr. Michael A.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Beware! Not worth the money."

March 22, 2019

1.0

Absolutely would NOT recommend their service. READ THE CONTRACT CAREFULLY BEFORE SIGNING THE CONTRACT. THERE IS 3 MONTHS NOTICE REQUIRED TO BE OUT. I just want share my experience. I feel I was mislead to believe by their sales person that they would deliver much more then they did. For 5 months I used the service with a minimal success. There was no follow up from their sales and training people, although they could see the numbers were not impressive. I should of stop the service, but when I finally called them, I was given a run around till I pressed to speak with higher ups. When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service. This services did NOT work for my company as described and results were to low at a very high price. BEWARE!

Pros

ease of use, not much else. There service was recommended by my previous manager, but it is not worth the money they charge.

Cons

no support, over promise and under deliver!

Review Source

PB

Paul B.  
Sales Consultant  
Automotive  
Used the software for: Less than 6 months

### "Review"

May 21, 2020

4.0

If the templates issue was fix, this would be a great asset.

Pros

I like that you can text or email a customer to review, and that it shows if they have clicked the link or left a review. Also like the convenience of use for the customer.

Cons

I don't like that i'm not able to make my own templates depending on each of my situations. It should be accessible by the person that is using it, not just admins. That is a huge defect I believe.

Review Source

AF

Andres F.  
co-owner  
Retail  
Used the software for: 1-2 years

### "Top of the line"

May 27, 2021

5.0

Very good customer service and product worked well. Never had any issues.

Pros

I was an early adopter of the software. They added a lot of great features throughout my time using the software. They are top of the line product.

Cons

I could no longer afford even the basic plans.

Reason for choosing Podium

At the time there was nothing available.

Review Source

CS

Camaray S.  
Marketing Manager  
Automotive  
Used the software for: 1-2 years

### "Employee Dashboard"

November 16, 2020

5.0

Very pleased!

Pros

The employee dashboard and integration with review platforms is the best.

Cons

Wish it worked with Yelp. It would also be great if there was an automatic way to text customers through the DMS after the sale finalized.

Reason for choosing Podium

The mobile and text platform.

Review Source

MF

Melisa F.  
Store Manager  
Furniture  
Used the software for: Less than 6 months

### "Using Podium"

August 20, 2020

4.0

My overall experience has been good.

Pros

I like the ease of reaching and communicating with customers. It is very user friendly.

Cons

I would like to see more help available with evolving upgrades. I still feel like I am not using Podium to its full potential because there are still some things I do not understand. It would be helpful if we could upload contracts and customers could e-sign them for online purchases.

Review Source

AA

Alexander A.  
Sales Consultant  
Automotive  
Used the software for: 2+ years

### "Podium Review "

February 2, 2021

5.0

Very useful tool!

Pros

The ease of use and increased customer leads.

Cons

Must respond quickly or run the risk of never hearing from lead again.

Review Source

SS

Sean S.  
Sales  
Furniture  
Used the software for: 2+ years

### "SSS PODIUM"

August 31, 2020

5.0

Great

Pros

N/A the overall software, it was easy to use

Cons

It takes a little more time than expected.

Review Source

AB

Alisa B.  
scheduler  
Construction  
Used the software for: Less than 6 months

### "Amazing and a game changer for businesses"

October 30, 2019

5.0

amazing. interaction with the customer is lightning fast

Pros

That in the last 2 months we have received more reviews than ever, and it is pretty amazing how many calls we get now because everyone looks up reviews before they call a business these days.

Cons

They just changed the look of the stats and I don't like it as much as before, but I do love this whole functionality of the app.

Reason for choosing Podium

my boss used it and loved it

Review Source

CS

Catherine S.  
Sales  
Furniture  
Used the software for: 2+ years

### "Podium review "

August 20, 2020

5.0

Pros

It easy for customers, it is user friendly

Cons

I’m sorry I can’t come up with any negative

Review Source

VS

Vikas S.  
office manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "good product and service"

March 31, 2023

4.0

Pros

One of the notable features of Podium is its ability to help businesses improve their online reputation by automating the process of requesting and collecting customer reviews across different review sites

Cons

one potential downside of Podium is its pricing

Review Source

CB

Cassandra B.  
Internet Sales Manager  
Automotive  
Used the software for: 1-2 years

### "Podium Review"

November 16, 2020

5.0

Pros

Podium is a great product. I think the user interface is what I like most. Its easy for any person to use whether you are the best when it comes technology or the worst.

Cons

There really isn't anything about the software I don't like.

Review Source

HO

Hannah O.  
Marketing Manager  
Construction  
Used the software for: 6-12 months

### "Pricey but Quality"

August 1, 2022

5.0

This is a pretty pricey platform to use, but if you can afford it, its worth the money for accessibility and ease of use!

Pros

Great way to keep customer satisfaction high, definitely one of our best marketing tools has been podium, great for payment!!

Cons

Pretty expensive, but it connected well with our CRM that we mostly use, Builder Trend.

Review Source

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