# Page 16 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

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Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Podium

## Showing most helpful reviews

Showing 376-400 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aP

auston P.  
Service tech  
Utilities  
Used the software for: Less than 6 months

### "Podium review"

May 21, 2020

4.0

Pros

Liked that it would work with data or wifi, usually on a rural route with no cell service available and would hook to customers wifi an be able to contact co-workers.

Cons

Not being able to call customers using the app, I'm an oncall tech and sometimes have to contact customers directly via calling an podium only offerd texting. Most customers we deal with prefer voice over text.

Review Source

FP

FERNANDO P.  
SALES ASSOCIATE  
Retail  
Used the software for: Less than 6 months

### "Kens podium review"

November 16, 2020

4.0

Really easy to use and the amount of information you're able to give the customer thru text is great to

Pros

very simple and intuitive the amount of useful links is nice to have

Cons

Maybe a facetime type of feature would be cool. With the current pandemic it would be nice to be able to visit with customers virtually rather than in store. Being able to send emails right thru the app would also be useful.

Review Source

SC

Sherie C.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Podium - user friendly for the most part"

April 15, 2021

4.0

Neutral. It seems like a good idea, but somewhat unrealistic unless you have someone monitoring it 24/7.

Pros

It is nice that you can reply to texts on your phone through the Podium app or on a computer using a regular keyboard.

Cons

There seems to be a disconnect between the time the person is initially contacting us to the time that we receive an email or other notification that someone is waiting.

Review Source

TA

Todd A.  
HVAC Service Technician  
Construction  
Used the software for: 1-2 years

### "Highly Recommend"

August 25, 2020

5.0

Pros

Since I'm a user, I'm unsure about ease of integration. But I will say the app is very easy to use and my customers agree as well.

Cons

Nothing missing or needs changing, very easy to use and navigate through.

Review Source

AG

Anthon G.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Easy to use software that makes getting reviews much easier!"

September 1, 2017

5.0

Online reviews that are consistent and an automated way to send them out. This software saves me the time of not having to ask each customer to fill out a review and explain to them how to find my business online.

Pros

Very easy to use. I was also able to link it to my scheduling software so that the message gets automatically sent out each day. The new dashboard is great and much more helpful than the past. The link that is sent to customers could not be easier for them to follow.

Cons

The competitive page was having some issues but looks like it is now working correctly. Other then that, no cons.

Review Source

LB

Lance B.  
Sales Manager  
Furniture  
Used the software for: Less than 6 months

### "Greens Brandsource Podium"

May 21, 2020

5.0

It was a way we can let customers know about when delivery is happening. A way that people can msg us from all different platforms and it comes to one location.

Pros

Being able to connect with a customer from anywhere. Them being able to message on multiple platforms and it all coming to one for us to be able to handle the stream.

Cons

being able to do payments. I heard its coming soon.

Review Source

FN

Frank N.  
Attorney  
  
Used the software for: Less than 6 months

### "Easy to use, great support but too soon to tell about results"

February 11, 2018

5.0

Very polite staff.

Pros

Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

Cons

Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

Review Source

CG

Carrie G.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Great so far!"

November 17, 2020

5.0

This will help us track all of our online reviews, help us survey customers, and help us make payment options easier for our customers.

Pros

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

Cons

So far there is not anything about this software that I like the "least". It seems very promising so far.

Review Source

TF

Traver F.  
Marketing Manager  
Construction  
Used the software for: Less than 6 months

### "Great Software for the Right People"

February 12, 2021

4.0

Podium is first class from presentation, to software ease of use, to tech support. Everyone is a delight to speak to. But depending on your CRM or what type of business you are (We are primarily Commercial and it's geared toward Residential), Podium is great for anyone struggling to get reviews. If you have ServiceTitan, like us, I wouldn't recommend Podium. Customer Notifications are useful enough to be able to simulate most of what Podium offers.

Pros

Podium has a ton of great features, like review generation, review management, Webchat, and Competitor tracking.

Cons

Depending on what CRM you are using, most of the features that Podium offers may be included in the other software, but just in a more basic version. Unfortunately, despite having an integration with our CRM, enough of the important information didn't commute .

Review Source

RS

Rick S.  
BDC Director  
Automotive  
Used the software for: Less than 6 months

### "Podium is great for reviews by texting"

March 8, 2022

5.0

Pros

I can create my own customer list daily of sales and service transactions from a specific time frame and send the file over to their FTP server

Cons

When a customer responds back it only gives their name and not their number

Review Source

KR

Kyle R.  
Digital Strategy Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great Review Management Platform"

April 30, 2019

4.0

Pros

Great tool for managing your company's online reputation.

Cons

Customer support sometimes takes a little longer than I'd like to respond to issues, but they do ultimately resolve them.

Review Source

jS

jessica S.  
SALES ASSOSICATE  
Furniture  
Used the software for: Less than 6 months

### "PODIUM REVIEW "

May 26, 2020

4.0

USING PODIUM HAS ACTUALLY MADE MAKING SALES A LITTLE EASIER WHEN IT COMES TO HELPING PEOPLE THAT CANT ALWAYS MAKE IT INTO THE STORE.

Pros

IM A BIG FAN OF PODIUM IN THE SENCE I CAN USE MY PHONE TO CONTACT CUSTOMERS OUTSIDE OF WORKING HOURS WITHOUT HAVING TO GIVE OUT MY PERSONAL PHONE NUMBER.

Cons

SOMETIMES PICTURES FAIL TO SEND, QUALITY OF VIDEO CHAT COULD BE BETTER.

Review Source

CG

Caitlyn G.  
Assistant Manager  
Automotive  
Used the software for: 1-2 years

### "I liked it (sometimes)"

November 16, 2020

5.0

Pros

It was a great way to communicate with customers, and it was nice not having to use our real phone number

Cons

It froze a lot, and sometimes you couldn’t find the conversation easy enough that you were looking for

Review Source

HB

Holly B.  
Assistant service manager  
Automotive  
Used the software for: 1-2 years

### "Love podium"

November 10, 2020

5.0

Pros

Makes it easy to see responses from customers over multiple platforms

Cons

The word limit feedback does make me feel like I am discouraged from giving a thorough response.

Review Source

EA

Elizabeth A.  
Senior Account Manager  
Insurance  
Used the software for: 6-12 months

### "Simple and Easy to Use"

November 16, 2020

4.0

My overall experience is positive. The program is simple and easy to use. Ease of doing business is very important to me.

Pros

I like the simplicity and ease of use. There’s not a lot of room for error.

Cons

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

Review Source

DC

Denae C.  
Call center manager  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent Service"

November 20, 2020

5.0

We are helping our patients with a different channel of communication to schedule and confirm appointments

Pros

The click to chat feature helped us the most to communicate with our patients when they cannot get through to a live agent

Cons

nothing is very easy to use & support is excellent

Reason for choosing Podium

click to chat feature & Google review features

Review Source

pN

paul N.  
ceo  
  
Used the software for: Less than 6 months

### "great concept, great platform. Has really helped increase the number of reviews"

September 5, 2017

5.0

Pros

very easy to use on both the user side and customer side. Very professional feel to the customer. Increased the amount of reviews we received.

Cons

needs a few extras to make it worth the money, like a facebook post generator. a database of post and suggestions based on holidays, promotions, life hacks, ect.

Review Source

TC

Thomas C.  
Business Manager  
Automotive  
Used the software for: 1-2 years

### "Overall satisfied"

November 10, 2020

5.0

My overall experience is great. I think it is an awesome program to use!

Pros

The software is easy to use and easy to understand!

Cons

I dont feel like it is missing any features

Review Source

DS

Dion S.  
Manager  
  
Used the software for: Less than 6 months

### "We love that podium is integrated into our point of sale system"

August 31, 2017

5.0

Pros

We love that podium is integrated into our point of sale system. I also like how this can be sent via text message to your customers cell phone. I think that the customers feel more involved and that their input matters it has also helped my staff to achieve a higher standard of customer service

Cons

the only negative that I can see is that it can be confusing for the customer if they do not have a Gmail account to leave the review through Google they have a hard time following the link to Facebook

Review Source

JV

Juan V.  
Insurance Agent/Manager  
Insurance  
Used the software for: Less than 6 months

### "Podium-My Experience"

May 21, 2020

5.0

Overall I do like Podium. I like that I have new clients giving me more google reviews than my current clients. The downside is the price . Overall its looks great on our website and I like the app user-face as well.

Pros

I like that the software was easy to use. I like that I can send a text and it has a link right to google and facebook. I also like that I can have podium on my website and someone can text in a question and it goes right to the app on my phone. Therefore I know right away if someone is on our website.

Cons

I don't like the email format to send reviews. You cant customize the message like in a text message. Also its expensive and I wish the templates with a little more user friendly

Review Source

VR

Verified Reviewer  
Board Member  
Hospital & Health Care  
Used the software for: I used a free trial

### "Wonderful in capturing information"

January 9, 2019

4.0

Pros

Google integration is fantastic! Loved the ability to real time manage reviews and respond immediately. The texting is a great option for the many people who hate emails and calls.

Cons

There wasn't any con that I could see from the product. It has been great to see.

Review Source

JS

Jerry S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "They took our money and disappeared. "

May 26, 2020

1.0

they took our money.

Pros

They were very responsive up until they got payment. I cannot get a response, cannot login to the software, can't even see any kind of portal. Just a receipt for over $500, and the next one will be coming soon. I have left message after message, left voicemail, nothing. Do not send them your money.

Cons

No response from the company, they just charged our card, software does not allow login, screen just spins.

Switched from

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

Podium supposedly integrates with our new dispatch software.

Review Source

DL

Daniel L.  
Owner  
  
Used the software for: 6-12 months

### "Don't fall for fake reviews"

June 18, 2018

1.0

Pros

The idea is all there is. They are already looking for the next one to sign a one year contract once your is signed

Cons

Everything particularly the customer service. They could care less about any concerns. All the reviews are fake. As a user I warn you stay away from these guys. Do your own leg work to seek reviews the platform is bogus.

Review Source

CD

Chelsey D.  
Treatment Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Podium Review"

June 2, 2020

5.0

It's great!

Pros

I like that it sends it to the patients right after they leave the office so when they review they still have the experience of the appointment fresh in their minds

Cons

I don't have anything I dislike at this time

Reason for choosing Podium

I did not choose it. Our corporate office chose it. Glad they did!

Review Source

NR

Natasha R.  
Executive Assistant  
Real Estate  
Used the software for: 6-12 months

### "Fantastic!"

November 20, 2020

5.0

Pros

So easy to use, customize, report and more! The customer service is great - always helpful. The program also has some amazing features (some we haven't got around to trialing out), but its just overall such an easy way to communicate with clients.

Cons

There isn't an aspect I have found I don't like!

Review Source

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