# Page 17 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164285/Podium/reviews

---

Podium

4.3 (522)

[View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 17 - Reviews of Podium

## Showing most helpful reviews

Showing 401-425 of 522 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

JOHN P.  
MATTRESS SPECIALIST  
Furniture  
Used the software for: Less than 6 months

### "PODIUM REVIEW"

October 4, 2019

4.0

Pros

THAT A CUSTOMER CAN COMMUNICATE IN THE PODIUM DIRECTLY WITH MYSELF AND I CAN EFFECTIVELY GET RIGHT BACK TO THEM ONCE I GET A PING.

Cons

THAT IT SOMETIMES DOES NOT WORK CORRECTLY IN REAL TIME, SOMETIMES IT WILL BE A DAY OR TWO BEFORE I CAN GET A NOTIFICATION THAT A CUSTOMER NEED MY ASSISTANCE

Review Source

CD

Chelsea D.  
Sales Associate  
Consumer Services  
Used the software for: Less than 6 months

### "Great software, user friendly"

September 1, 2020

5.0

Pros

It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day. Overall, very convenient.

Cons

Having to transfer the conversation from one name to the other and not being able to see the full text thread until it's in my name. Just takes time.

Review Source

MP

Matthew P.  
President  
Consumer Services  
Used the software for: 1-2 years

### "horrible customer service "

April 8, 2020

3.0

Pros

Would never use this company again or refer to anyone.

Cons

Customer service is horrible..\[SENSITIVE CONTENT HIDDEN\] didn't offer any help

Review Source

JW

Jared W.  
Manager  
Retail  
Used the software for: 6-12 months

### "Love Podium!"

May 11, 2021

5.0

I will be happy to continue using this program, I'm glad we have it!

Pros

Really good program for connecting with customers. I love that it can send an instant link to the customer to submit reviews!

Cons

There really isn't many cons to this program, I think its really well set up and organized. Very happy!

Review Source

LB

Lori B.  
Office Manager  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Great way to communicate with our customers"

May 22, 2020

5.0

Happy with the program and the ease of use.

Pros

It is so easy to use! When our customers want to send us a photo to show what they need, it's nice to get them on the Podium software so they don't have our personal email addresses.

Cons

The only con is the cost. Wish it was a little cheaper.

Review Source

KH

Kevin H.  
Sales consultant  
Automotive  
Used the software for: 6-12 months

### "Streamlines process"

August 20, 2020

4.0

Pros

I love that I can have customers text to the dealer number, rather than my personal. It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing

Cons

I don't always get the mobile notifications

Review Source

jF

jose F.  
Service Coordinator  
Automotive  
Used the software for: Less than 6 months

### "Exceptional Chat site"

November 11, 2020

5.0

While I've only been in the business for 3 month from the company used and until now its by far the more effect program I've seen.

Pros

The software helps properly transition from one department to the other

Cons

I would improve the templates for easy chatting but overall an outstanding program

Review Source

SC

SPENCER C.  
Financial Analyst  
Utilities  
Used the software for: 1-2 years

### "Podium can provide useful business information quickly"

August 25, 2020

4.0

Pros

I can see all of our customer reviews and analytics very quickly.

Cons

Sometimes I wish I could make custom reports easier.

Review Source

MS

MICHELLE S.  
SERVICE ADVISOR  
Automotive  
Used the software for: Less than 6 months

### "WONDERFUL"

October 12, 2019

5.0

Pros

We just started using this software, it is an amazing and easy way to keep in contact with our customer, provide feedback, get feedback and see how we can improve to continue providing excellent customer service. Love using it

Cons

It takes a day or so to hear back sometimes

Review Source

AO

Alison O.  
Sales Associate  
Furniture  
Used the software for: Less than 6 months

### "Podium User Review"

February 15, 2021

5.0

I just started at Slumberland and I find it to be useful software when contacting and updating customers without the pressure of a phone call. It's beneficial that my managers can see, edit, and move my messages to the appropriate assigned location.

Pros

I like that it is set up similar to email which makes it easier to view. The features that benefit me include the memory of previous customers as well as the auto messaging feature.

Cons

I am still learning which messages apply to me and which apply to fellow employees

Review Source

JF

Janis F.  
Sales Associate  
Real Estate  
Used the software for: 6-12 months

### "user unfriendly"

May 26, 2020

5.0

And when I enter the program to look for my requests for reviews (which so far have never gotten a response) its so user unfriendly I have difficulty finding my own request, because I see other peoples reviews.

Pros

so far don't have a like most but would like to in the future

Cons

So far none of my clients have responded to a request for a review on Podium.

Review Source

JR

Jaye R.  
Residence Services Supervisor  
Facilities Services  
Used the software for: Less than 6 months

### "Excellent communication tool"

May 29, 2020

4.0

Overall, Podium has vastly improved out services offered to our clients. It is a fast and convenient way to communicate while out of office and the communications can be monitored by a larger team which improves speed in responses. We moved out front desk to a virtual service using this software and we and our clients are very pleased with how it has been working.

Pros

It was easy to learn how to use and easy to install on my PC and iPhone. Notifications are convenient so I don't have to constantly check the dashboard. It's foolproof really.

Cons

It would be interesting to add a video call feature to the software, especially in the age of COVID-19, it may be helpful to have facetime with clients.

Review Source

NW

Neil W.  
Director of Sales  
Retail  
Used the software for: Less than 6 months

### "Retail Chat program"

May 22, 2020

4.0

Pros

Text Based. Good UX. Strong page layout. Very good program for Google Review management!

Cons

Lack of ability to customize hierarchy and customer facing chat box. (e.g. routing radio buttons)

Reason for choosing Podium

Ease of use for Review Platform with additional feature of chat

Review Source

RB

Rick B.  
Principle  
Insurance  
Used the software for: 6-12 months

### "VERY POOR CUSTOMER SUPPORT"

September 8, 2020

1.0

Will bug you forever to buy but will not give customer support

Pros

Always have to leave a message and never receive a return call

Cons

Poor customer support Promises that are not followed up on

Review Source

AL

Alicia L.  
Manager  
  
Used the software for: Less than 6 months

### "Podium makes getting reviews easy"

January 9, 2018

5.0

Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

Pros

Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons

A little pricey but overall worth the money. Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

Review Source

LW

LANCE W.  
RV SALES CONSULTANT  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great platform!"

May 21, 2020

5.0

This is a great platform to help keep me organized and save time.

Pros

The ability to keep all contacts in one place for instant contact with customers without giving out my personal cell # is so valuable.

Cons

Inability to use as email except for sending out review requests.

Review Source

RB

Reyna B.  
Business Development  
Construction  
Used the software for: 2+ years

### "Good product, ok value"

September 21, 2017

4.0

I've seen this tool work really, really well in local service provider's businesses. It's a \*very\* simple too. Which is great for a small business owners that isn't tech savvy.

Pros

Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons

The customer service is not my favorite. I felt passed around person to person to try and solve an issues of mine. And then was just emailed a solution that really should have been delivered via a phone call.

Review Source

MF

Michael F.  
car salesman  
Automotive  
Used the software for: 6-12 months

### "Great product with an easy-to-use interface "

May 26, 2020

5.0

It's a great product

Pros

super simple to use. Helps me make more money at the deslership as it gets my name out there on many platforms.

Cons

Sometimes it doesn't let you resend the invite if the customer has purchased before and has had a review invite.

Review Source

MB

Missi B.  
Office Staff  
Construction  
Used the software for: Less than 6 months

### "Podium "

May 21, 2020

5.0

Very easy to respond back to client in a timely manner.

Pros

I found the program very easy to navigate

Cons

When texting with client if you hit the enter button to go to next line it submits it-seems like there could be a button to click on to entry statement.

Review Source

GA

Georgia A.  
VP of Employer Support & HR  
Insurance  
Used the software for: Less than 6 months

### "I would recommend Podium for your business."

May 21, 2020

5.0

Pros

It helped increase our rating. Prior we only received reviews when people were upset because they did not understand how their plan worked and gave negative reviews. Also, ease of use.

Cons

It was a quick and easy process to integrate.

Review Source

HS

Haley S.  
Office Manager  
Insurance  
Used the software for: 6-12 months

### "Insurance Agent"

June 7, 2022

5.0

Pros

I like that we can chat with customers from our website, it makes a better experience for them

Cons

We have the texting feature with our integration system, I think podium could use more abilities

Review Source

JN

Jeremy N.  
sales  
Wholesale  
Used the software for: 1-2 years

### "review #1"

November 16, 2020

4.0

could be better

Pros

I think software worked well for the most part.

Cons

I didn’t like the lag the app was putting us through.

Review Source

lG

linda G.  
pres  
Hospitality  
Used the software for: 6-12 months

### "Beware of the contract. You can't cancel. "

February 7, 2020

1.0

Don't sign the contract. They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.

Pros

The program works like most review platforms but is very expensive

Cons

The complicated and demanding approach needed to obtain the customer's cooperation in responding.

Review Source

AI

Anthony I.  
Dispatcher/Customer Service  
Construction  
Used the software for: Less than 6 months

### "Must Use Tool for Businesses"

May 21, 2020

5.0

Pros

The ease of use and connection with customers is great. Reviews and customer communication are what I use every day

Cons

If there was more of a notification to make aware of a new lead or customer for response time to improve

Review Source

JR

Joel R.  
Owner  
E-Learning  
Used the software for: Less than 6 months

### "Fast communication with customers"

May 26, 2020

5.0

Pros

The most impactful part of this software is being able to have customers reach you instantly.

Cons

The mobile and desktop applications are not as smooth in a common experience. Makes it easy for some things to get lost.

Review Source

Similar Products

Featured