# Page 21 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Podium ## Showing most helpful reviews Showing 501-522 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Karen B. Operations Manager Construction Used the software for: Less than 6 months ### "Easy to use" October 23, 2017 5.0 boosting our on line review ratings Pros We are able to send out review requests quickly, immediately after job is complete. Customer more likely to send review when experience is fresh in their minds Cons We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems. Review Source PS Patrick S. Sr Sales Professional Retail Used the software for: Less than 6 months ### "Podium works well!" November 10, 2020 5.0 I had a good experience using podium. it is a great software with just a couple minor features it would be excellent. Pros Super easy to use, keeps you organized as well. Cons You are not able to send mass texts to multiple numbers. Review Source PM Paul M. Digital Marketing Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Good resource to increase reviews" June 18, 2019 4.0 Pros Podium facilitates the process to ask reviews to customers, thus increasing the validation for your service Cons It doesn't allow to receive detailed feedback from customers on specific features, for that you will need a survey service Review Source KT Katrina T. Founder Furniture Used the software for: Less than 6 months ### "Podium not acting in good faith - fraudulent?" March 6, 2022 1.0 I'm a small retail vintage furniture company. The sales pitch was excellent. The onboarding extremely poor - missed two scheduled calls, overly complex and time consuming. Pros Nothing Cons Poor business etiquette - I have been unable to use any aspect of Podium. It's been an entire waste of my time. I have been trying to cancel for over two weeks and have been getting the run-around by Customer Support, Customer "Success," and \[SENSITIVE CONTENT\]. Review Source SM Sohana M. Sales Retail Used the software for: I used a free trial ### "Podium" August 25, 2020 5.0 Great and detailed Pros I like to be able to add photo and descriptions on the products Cons So far I haven’t noticed anything that may stand out . It emails me for products I purchased so that’s a plus Reason for choosing Podium Easy to use Review Source aM alana M. Mass Torts Paralegal Law Practice Used the software for: Less than 6 months ### "Easy Transition" August 28, 2020 5.0 Pros easy to understand and transition to. Perfect for those of us that arent very computer savy. Cons none. So far it has been a great software to use at our practice. Review Source RC Rich C. Music Used the software for: ### "null" May 10, 2019 5.0 Review Source JDR John D. R. Owner Law Practice Used the software for: ### "null" February 11, 2019 1.0 Review Source BL Bilma L. CSR Insurance Used the software for: Less than 6 months ### "Text" November 16, 2020 3.0 no issues no troubles. Pros I like how easy it is to use and how everything stays recorded. Cons I have not found any cons to it just yet, everything is working great. Review Source YU Yisel U. Legal Secretary Law Practice Used the software for: Less than 6 months ### "Review" November 18, 2020 3.0 easy to use Pros The product is easy to use. that is what i liked about the software. Cons can it connect with office software to keep better track of emails/texts. Review Source HB Hamilton B. Inside Sales Pro Security and Investigations Used the software for: Less than 6 months ### "Helpful way to contact lists of customers" November 10, 2020 5.0 Pros Use of templates to send out a ton of messages quickly Cons Company restricted new templates, so I couldn't be as flexible in my messaging as I would like Review Source mF melinda F. Med runner Medical Practice Used the software for: Less than 6 months ### "Podium " November 10, 2020 5.0 Use it to speak with patients parents Pros Easy to use and very simple to speak with parents for our patients Cons Nothing is wrong with this software easy to use Review Source DW DARRELL W. QUALITY ENGINEER Used the software for: 6-12 months ### "PODIUM" April 19, 2018 5.0 nothing Pros Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review. Cons I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post. Review Source KP Kimberly P. Co-Owner Retail Used the software for: Less than 6 months ### "They will say whatever they have to to get you to sign" December 5, 2020 3.0 Not positive Pros concept. Cant believe they have a minimum amount of characters for what you liked about the product. Cons People lie to you then act like you are a crazy person Review Source BS Brendon S. Service Technician Utilities Used the software for: Less than 6 months ### "Great service " August 25, 2020 5.0 Pros It’s very easy to use and send our customers the information they need. Cons Nothing so far has been bad about the service. Review Source LM Lane M. Sales Real Estate Used the software for: Less than 6 months ### "Review" May 29, 2020 4.0 Fine Pros Tracking of past conversations was nice to be able to do Cons Some vagueness on how to use the product based off of the video my office sent me Review Source HW Heather W. Loan Specialist Financial Services Used the software for: Less than 6 months ### "Nice but basic" February 1, 2021 5.0 It's fine for what it does, but it could be more user friendly Pros Enables us to text customers and offer an option for a review of our services, allows us to use templates instead of typing things out each time Cons It's awkward to use. If a client goes by the middle name, it wont allow us to use the middle name, if there are 2 borrowers, we cant use both names on the text we can only use one, you can "close" conversations which makes them difficult to find later on Review Source ED Erin D. Owner Used the software for: Less than 6 months ### "Podium is like hiring a full customer service team in one platform!" November 21, 2017 5.0 Pros The ability to directly communicate with our customers in the way the they are most comfortable. It's an added bonus that it saves our staff time in communication. Cons The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints! Review Source CD Cj D. Design consultant Design Used the software for: Less than 6 months ### "Podium review" November 23, 2020 5.0 Great! Pros Ease of access and a great tool to have. Cons Nothing honestly! Very cool ap and hope to get better at using it Review Source MH Michael H. director Medical Practice Used the software for: Less than 6 months ### "Terrible company" February 3, 2021 1.0 Pros If it they were honest about the product it would be good. Cons Totally dishonest sales and terrible support Review Source EC Erin C. V.P. Used the software for: Less than 6 months ### "It is super easy to use, and customers are able to quickly respond." October 9, 2017 5.0 Customer reviews are easy to obtain and it is simple for the customer to respond. They can do it quickly and easily from their phone. Pros Features & Functionality are easy to understand and to use. The customer support and feedback is great! Review Source DL Delaney L. Graphic Designer Security and Investigations Used the software for: Less than 6 months ### "Great software to implement" November 11, 2020 5.0 Pros The ease and accessibility of use for both our employees and customers. Cons Podium could have more "role permissions" instead of seeing all or none. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.