# Page 3 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Podium ## Showing most helpful reviews Showing 51-75 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tiffany G. Operations Manager Consumer Services Used the software for: 2+ years ### "If you aren't using Podium, what are you waiting for? " March 18, 2021 5.0 The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :) Pros What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly. Cons There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play. Alternatives considered [Captivated](https://www.capterra.com/p/152912/Captivated/) Reason for choosing Podium The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost. Review Source AC Alejandro C. Owner Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Number kidnapped " June 8, 2024 1.0 Sad. They took our number under contract and wont let go of it. Until contract finishes even after telling them it sucks. Pros The only thing is that you can reply to reviews easy. But for a cost. Cons Phone service is just horrble dont reccomend them. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Try something new big mistake we shouldn't never left Review Source SW Sam W. Service Advisor Automotive Used the software for: Less than 6 months ### "Podium Review" July 19, 2023 5.0 In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace. Pros Podium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service. Cons I have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from! Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) New ownership of business, they wanted us to use different software. Review Source DP Dana P. Brand Ambassador Construction Used the software for: 6-12 months ### "Good Software, lacking customer service" May 9, 2023 4.0 After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get everything Podium offered for $100 per month less. Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating. Pros I liked the ease of templates and that it works with lots of CRMs Cons Customer service. Had lots of issues that took forever because customer service was so bad. Reason for choosing Podium Open API, worked with other software, good ratings. I dropped Podium and went to Birdeye when my contract was up. So I did not Integrate with any other software. Review Source SM Shannon M. Office Manager Construction Used the software for: 2+ years ### "Great product but expensive" November 3, 2022 5.0 We used Podium for two years but found a less expensive alternative. Pros Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter. Cons Very expensive. We loved the product but not the price. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Reason for choosing Podium We cancelled to additional fees and rising prices. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Podium was very expensive Review Source LA Lisa A. Owner Real Estate Used the software for: 1-2 years ### "Great if you want Google Reviews " June 19, 2023 3.0 Google reviews Pros Increased Google reviews exponentially and messaging transparency made it more effective. Cons Quickbooks lack of integration and sane for PestRoutes Review Source RA Rick A. Attorney Law Practice Used the software for: 2+ years ### "Passable software. Terrible management. " February 15, 2024 3.0 Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers. Pros All in one interface, mostly seamless communication portal, partial functionality standalone app. Cons Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution. Review Source TQ Tyler Q. Director of Business Development Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good but expensive" December 11, 2023 4.0 Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia. Pros Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review. Cons We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs. Review Source LV Leah V. Admin Assistant Hospital & Health Care Used the software for: 1-2 years ### "We were pleased with Podium" June 5, 2022 4.0 We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great! Pros Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial. Cons We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it. Review Source jM jerry M. owner Automotive Used the software for: 2+ years ### "Great until you want to cancel it!" October 10, 2019 3.0 The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible. Pros Mostly worked well and had pretty good interface with website for chat as well Cons Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: 6-12 months ### "A more complete view of your customers' opinions about your services." November 7, 2020 4.0 We use this software to manage all the interactions that we carry out with each of the clients that we have at our disposal, both the powerful ones, with more daily purchases of the products we make, and the most loyal ones that in the same way carry out and request operations , of the services we offer, mentioning that this system allows us to track the comments that are made, on multiple different platforms, giving immediate notifications, to respond to the reviews directly, in a very fast way, and to offer a warm and surprising service. Pros What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments. Cons One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently. Review Source RR Robbie R. Marketing Automotive Used the software for: 2+ years ### "Medicore product, over promised and under delivered" September 21, 2022 2.0 Terrible customer service and sales team. Pros Not much, the automation was nice, that was about it. Cons The constant phone calls from different sales specialists that are trying to sell you services. BRUTAL for anyone who employs podium. Review Source RM Rowena M. online seller Retail Used the software for: 1-2 years ### "Overall Contentment of Podium" May 31, 2023 4.0 Pros \+   Customers appreciate the payment features since they are simple to use.+ The Facebook integration makes it simple to turn messages into leads.+ It is simple to utilize for the entire crew here. Cons \- From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is frequently difficult because inboxes and where things end up are frequently confused.- Podium would be a one-stop shop if it offered document signature alternatives and surveying features. Review Source VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "Best Customer Management Tool" March 5, 2022 5.0 Pros I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they really need assistance Cons There were a few glitches experienced with the app Review Source RV Robin V. Administrator Retail Used the software for: 2+ years ### "Great Product/ Pricing is high" December 6, 2022 5.0 Pros Loved the fact that I could email and text on the same screen. Cons The price, we had to switch due to cost savings and response from support Review Source DD Donna D. Chief Operations Officer Consumer Services Used the software for: I used a free trial ### "Podium - Does Not Live Up To The Hype of the Salespeople" March 24, 2022 1.0 It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every step of the way. I've worked for software companies in the past and I feel like I was BETA testing Podium. That's how many problems there were. Support reps were either foreign with little real knowledge of the platform, or young individuals in the USA who were quick to blow off problems without taking any real ownership in assisting me. Two days ago, two customers sent us payments via bank transfers. Two days later, we still don't have the funds in our bank account. Earlier today, a rep said he was escalating our problem but 12 hours later, still no word from anyone. Where is the money? It's thousands of dollars. Our customers are waiting for their services. They paid but we haven't received the funds. This is about as bad as things could be. Our company is screwed out of $7000 right now. Learn from me. Why take the risk with your business? Pros The promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver. Cons Horrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously. Review Source BG Brittney G. Marketing Manager Construction Used the software for: 2+ years ### "Everything in one place" November 19, 2020 5.0 Have had a great experience. Set up and add-ons are easy. Easy to use. Pros One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place. We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need. Cons It is not the cheapest platform for what we are doing but it is comfortable and does a great job. Would be interested to see group, mass messaging, and schedule messaging. Reason for choosing Podium Like the dashboard, ease of use, full transparently among all users. Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Logiciel bon pour les interactions " October 19, 2023 3.0 Pros C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande Cons Je trouve que ce logiciel devrait être disponible dans tous les pays Review Source CB Caitlin B. Payroll and Tax Coordinator Retail Used the software for: 1-2 years ### "Big fan of this software!" July 21, 2022 5.0 Pros Podium has made it easy to get in touch with clients in a non-threatening way that can be easily responded to in the time a client has available. Cons There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout. Review Source SB Samuel B. Owner Construction Used the software for: 1-2 years ### "Customer Service Non Existent" March 1, 2022 2.0 Pros Podium makes managing high volumes of texts easy Cons The lack of customer service is truly boggling. It is literally impossible to get someone on the phone. The poor integration should have been my first clue. We lost three days of business and nobody cared. Podium Customer service makes your local DMV look like Chick-fil-a or some other excellent customer service organization. I will be leaving the second my contract is up. The amount of money they charge is absurd compared to other similar products. Review Source AG Aaron G. President/CEO Retail Used the software for: 2+ years ### "Great features But At A High Price" July 20, 2023 5.0 Positive, but left for lower price Pros Podium offers a great service and lots of wonderful features. Cons They are priced significantly higher than their competitors. Further, be ready for the constant barrage of upselling. Review Source AD Andy D. President Construction Used the software for: 1-2 years ### "You cannot export your own date. Missing features." April 25, 2024 1.0 Pros I do not like much about Podium. The processing rates were pretty good. Cons You cannot export your data. There are features missing from the software that are sold on the site and discussed in their support videos/tutorials. These are important for teams. This has been an awful experience. The product does not do what it says it will do. When I decided to cancel, they gave me the run-around. It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed up for an additional year. I would recommend that you find a better, more user-friendly solution. They are out there. Shame on you Podium. Review Source VR Verified Reviewer Director Financial Services Used the software for: 1-2 years ### "Excellent customer management software" November 8, 2021 5.0 Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings Pros Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy Cons Would have benefited from a free trial plan for small businesses to try before they buy. Review Source DR Diego R. Practice Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Where are your reviews live - Podium" September 23, 2022 5.0 Keep track of reviews left by patients and reply to them in a timely manner. The responses would show up on our Google page within a day. Pros Podium is a great product to use if customer engagement and feedback response is a top priority for your business. You are able to see all the reviews that people leave, whether on Google or Facebook. I received a weekly email report which would detail how many reviews were received for the week. There is an option to send out a text campaign to all number in your system, this is a great option to promote an event. Also, if your business has different locations, Podium allows you to manage them separately. Cons Nothing negative to say about podium, but a mobile app would be a great addition. Review Source VR Verified Reviewer Web Content Manager Furniture Used the software for: 6-12 months ### "A user-to-customer messaging platform for reviews that's hooked in with Google" April 1, 2018 4.0 None Pros Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model. Cons Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.