--- title: "Page 3 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Podium the right Conversational AI Platform solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164285/Podium/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Podium 4.2 (526) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Page 3 - Reviews of Podium ## Showing most helpful reviews Showing 51-75 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer K. Marketing Manager Automotive Used the software for: 2+ years ### "Great chat & review tool" September 18, 2024 5.0 Pros Easy to use. Easy for our employees to use on both mobile and desktop. Easy setup on our website. Captures reviews from customers. Cons Unable to connect our Facebook pages to Podium, even after talking with support. Alternatives considered [LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/) Reason for choosing Podium We liked the pricing & features such as reputation management. Review Source SW Sam W. Service Advisor Automotive Used the software for: Less than 6 months ### "Podium Review" July 19, 2023 5.0 In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace. Pros Podium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service. Cons I have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from! Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) New ownership of business, they wanted us to use different software. Review Source DP Dana P. Brand Ambassador Construction Used the software for: 6-12 months ### "Good Software, lacking customer service" May 9, 2023 4.0 After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get everything Podium offered for $100 per month less. Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating. Pros I liked the ease of templates and that it works with lots of CRMs Cons Customer service. Had lots of issues that took forever because customer service was so bad. Reason for choosing Podium Open API, worked with other software, good ratings. I dropped Podium and went to Birdeye when my contract was up. So I did not Integrate with any other software. Review Source SM Shannon M. Office Manager Construction Used the software for: 2+ years ### "Great product but expensive" November 3, 2022 5.0 We used Podium for two years but found a less expensive alternative. Pros Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter. Cons Very expensive. We loved the product but not the price. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Reason for choosing Podium We cancelled to additional fees and rising prices. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Podium was very expensive Review Source LA Lisa A. Owner Real Estate Used the software for: 1-2 years ### "Great if you want Google Reviews " June 19, 2023 3.0 Google reviews Pros Increased Google reviews exponentially and messaging transparency made it more effective. Cons Quickbooks lack of integration and sane for PestRoutes Review Source RA Rick A. Attorney Law Practice Used the software for: 2+ years ### "Passable software. Terrible management. " February 15, 2024 3.0 Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers. Pros All in one interface, mostly seamless communication portal, partial functionality standalone app. Cons Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution. Review Source KC Kaitlin C. Social Media Analyst Automotive Used the software for: 6-12 months ### "All In One Place!" March 2, 2021 5.0 I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come! Pros I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews. Cons I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it. Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Podium Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying. Review Source TQ Tyler Q. Director of Business Development Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good but expensive" December 11, 2023 4.0 Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia. Pros Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review. Cons We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs. Review Source JT Jacqueline T. csr Retail Used the software for: Less than 6 months ### "podium review " September 26, 2022 5.0 Overall i think Podium is a great app to use. Its very user friendly as well as reliable and has alot of useful features for small and big businesses. Pros Podium is very easy to use and access, especially via the convenient app. we personally really like the ease of sending out review links as well as how hassle free the payment processing is. Cons The app has alot of features and even options for different users on the same app, however it can sometimes get confusing when trying to switch profiles. Review Source jM jerry M. owner Automotive Used the software for: 2+ years ### "Great until you want to cancel it!" October 10, 2019 3.0 The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible. Pros Mostly worked well and had pretty good interface with website for chat as well Cons Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: 6-12 months ### "A more complete view of your customers' opinions about your services." November 7, 2020 4.0 We use this software to manage all the interactions that we carry out with each of the clients that we have at our disposal, both the powerful ones, with more daily purchases of the products we make, and the most loyal ones that in the same way carry out and request operations , of the services we offer, mentioning that this system allows us to track the comments that are made, on multiple different platforms, giving immediate notifications, to respond to the reviews directly, in a very fast way, and to offer a warm and surprising service. Pros What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments. Cons One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently. Review Source WS Whitney S. Paralegal Law Practice Used the software for: 6-12 months ### "Great Platfrom for Text Messaging, but for a VOIP, not reommended" July 18, 2024 3.0 Pros I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate. Cons Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Customer Service and Support was terrible. Review Source VR Verified Reviewer Sales and Finance Manager Automotive Used the software for: 1-2 years ### "Excellent chat software with review integration" December 10, 2019 5.0 Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals. Pros The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have. Cons It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly. Review Source VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "Best Customer Management Tool" March 5, 2022 5.0 Pros I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they really need assistance Cons There were a few glitches experienced with the app Review Source KC Katie C. Director of Operations Construction Used the software for: 2+ years ### "Podium" August 9, 2023 5.0 Pros We used it daily to send out links to make leaving a review easier for our customers. Cons Not being able to pin point exactly where the issues were coming from. Review Source DD Donna D. Chief Operations Officer Consumer Services Used the software for: I used a free trial ### "Podium - Does Not Live Up To The Hype of the Salespeople" March 24, 2022 1.0 It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every step of the way. I've worked for software companies in the past and I feel like I was BETA testing Podium. That's how many problems there were. Support reps were either foreign with little real knowledge of the platform, or young individuals in the USA who were quick to blow off problems without taking any real ownership in assisting me. Two days ago, two customers sent us payments via bank transfers. Two days later, we still don't have the funds in our bank account. Earlier today, a rep said he was escalating our problem but 12 hours later, still no word from anyone. Where is the money? It's thousands of dollars. Our customers are waiting for their services. They paid but we haven't received the funds. This is about as bad as things could be. Our company is screwed out of $7000 right now. Learn from me. Why take the risk with your business? Pros The promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver. Cons Horrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously. Review Source MC Mikey C. VP Marketing Apparel & Fashion Used the software for: 1-2 years ### "Loved in the beginning" April 27, 2023 3.0 In the beginning it was awesome then the support became lacking Pros Loved their software and initially their support was amazing, we saw this as worthy of the price tag. Cons Eventually support dropped off and no longer saw the value in the pricing Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Logiciel bon pour les interactions " October 19, 2023 3.0 Pros C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande Cons Je trouve que ce logiciel devrait être disponible dans tous les pays Review Source CB Caitlin B. Payroll and Tax Coordinator Retail Used the software for: 1-2 years ### "Big fan of this software!" July 21, 2022 5.0 Pros Podium has made it easy to get in touch with clients in a non-threatening way that can be easily responded to in the time a client has available. Cons There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout. Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "My Expereince With Podium" February 12, 2024 5.0 Pros It comes wit SMS marketing and mass messaging capabilities It supports live chat and makes meeting customer satisfaction easy It makes handling customer experience easy Cons Podium has really helped and no issues yet. Review Source AG Aaron G. President/CEO Retail Used the software for: 2+ years ### "Great features But At A High Price" July 20, 2023 5.0 Positive, but left for lower price Pros Podium offers a great service and lots of wonderful features. Cons They are priced significantly higher than their competitors. Further, be ready for the constant barrage of upselling. Review Source MH Michaela H. Marketing Manager Automotive Used the software for: Less than 6 months ### "Good product, shady development" December 6, 2023 4.0 They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest. Pros They offer a good product, and have a lot of services that are beneficial to a dealership. Cons Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need. Switched from [SureCritic Reviews](https://www.capterra.com/p/124445/SureCritic-Reviews/) It was a more modern and up to date company with advancements in their program. Review Source HL Holly L. Business Development Manager Automotive Used the software for: 6-12 months ### "Great Way to Motivate team to get Reviews" September 7, 2024 5.0 I love that fact that you can motivate the salesman to get reviews done. Keeps track of who sent out the most and places them in 1-3 winnings. Pros Great way to get Reviews with easy text and email links to send. Cons That it is not free, would be the only thing that I didn't like. Review Source VR Verified Reviewer Director Financial Services Used the software for: 1-2 years ### "Excellent customer management software" November 8, 2021 5.0 Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings Pros Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy Cons Would have benefited from a free trial plan for small businesses to try before they buy. Review Source DR Diego R. Practice Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Where are your reviews live - Podium" September 23, 2022 5.0 Keep track of reviews left by patients and reply to them in a timely manner. The responses would show up on our Google page within a day. Pros Podium is a great product to use if customer engagement and feedback response is a top priority for your business. You are able to see all the reviews that people leave, whether on Google or Facebook. I received a weekly email report which would detail how many reviews were received for the week. There is an option to send out a text campaign to all number in your system, this is a great option to promote an event. Also, if your business has different locations, Podium allows you to manage them separately. Cons Nothing negative to say about podium, but a mobile app would be a great addition. 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