# Page 4 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Podium ## Showing most helpful reviews Showing 76-100 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Steve M. Sales Manager Furniture Used the software for: 2+ years ### "Connectivity at its finest..." November 17, 2020 5.0 Podium has really enhanced our online presence with customers. They're seemingly more willing to send a text-based message as opposed to calling. With the current COVID-climate, we've really seen an increase in messages forwarded via this service. It also allows our associates to more easily stay in touch with their clients, even if they're out-of-the-office. Pros Simply put, the ease of use. Podium allows us to communicate with our customers across various platforms, while being able to send pictures and forward hyperlinks. It's truly a versatile program that continues to serve us well. Cons There are the occasional glitches - infrequently, we won't receive email notifications of Podium inquiries. As we typically have the software up and running at all times, this sporadic issue can be minimized. Reason for choosing Podium Value, options and functionality were quite attractive with Podium. It has performed very well for our needs. Review Source GB Gjenes B. Marketing Specialist Medical Devices Used the software for: 1-2 years ### "Tracking Reviews Can Be Easy" March 9, 2018 5.0 Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers. Pros What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us. Cons The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there. Review Source HG Heather G. Digital Director Automotive Used the software for: 2+ years ### "Controlling who receives review request" September 9, 2021 5.0 When we use it to it's full capability, we do receive more reviews, most are good/excellent. It is easy to use the system. Pros It is handy to be able to choose who you send a review request too. Sometimes there are issues (on both sides, customer and business) and it's nice to have a system that will not automatically send review request to everyone. Cons It would be great it if pushed into/worked with CRM systems so that all customer data/communication was in one spot. Review Source CP Callie P. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Essential to business amid COVID-19" August 20, 2020 5.0 We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go? Pros I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting! Cons The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side. Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/) Reason for choosing Podium Swell was cheaper and had some very attractive options. Honestly, the only reson we didn't switch is because changing products amid a pandemic was something we didn't think would be wise to inflict on our team. Review Source TH Trinity H. General Manager Furniture Used the software for: 1-2 years ### "Chats that assign" January 26, 2024 5.0 It was mostly enjoyable. The price may need evaluation. Pros I like that chats are assigned to the person that answers and then disapears from others use. Cons The lag time between messages. It hurt us in responding to customers. Review Source DP Dan P. Marketing Automotive Used the software for: 6-12 months ### "Gathering Reviews is a Breeze" December 20, 2022 5.0 Having used Podium for several years, I couldn't imagine the company without it. As reputation is very key, gathering reviews is a breeze with Podium's software. Pros We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership. Podium's software makes this much easier than casually asking customers to visit a social site and leave a review. Cons Honestly, I haven't ever encountered a problem or have an input for updrades. Review Source WS Wiatt S. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "Podium makes work a breeze!" April 25, 2022 5.0 Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a big difference overall! Pros Podium is so easy to use and makes it easier for both staff and patients to be in touch. With live messaging that goes both ways, we are able to help many more patients in day. Cons I’ve never really had a problem with podium. Overall it has made a world of difference in how we interact with patients! Review Source KM Kaity M. Marketing Director Automotive Used the software for: 2+ years ### "So easy to use!" November 10, 2020 5.0 Without Podium it was difficult for us to get reviews and maintain a high rating. Since we starting using the platform we're up nearly a thousand reviews. The Facebook messaging integration has been great too since we don't need to give everyone access to our Facebook page. Pros The software is so easy to use that we have just about everyone in our dealership using it. A quick walkthrough was all our least tech savvy people needed to be able to use it. Since starting with Podium our overall Google rating has jumped up to 4.7 and we have nearly 1500 reviews. Cons Occasionally the tagging feature is a little wonky. For example one of our employees has the same first name as the company so he is tagged in every review that mentions the company by name. Reason for choosing Podium Podium was more cost effective and had more features that appealed to our dealership. Review Source Lisa M. Vice President Used the software for: Less than 6 months ### "Podium is a fool-proof way to monitor online reviews" March 8, 2018 4.0 We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses. Pros Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews. Cons It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful Review Source EH Elle H. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "All in All - Good!" October 7, 2022 4.0 It was good. I don't have any major complaints. Pros Podium is easy to use and it's affordable. It's easy to connect with customers, help them solve problems, and get their honest reviews and feedback. Cons The payment processing was not something we could use because it doesn't sync up with your website or inventory. There are less expensive options on the market. Reason for choosing Podium More affordable. Review Source JA Joy A. CSR Automotive Used the software for: 2+ years ### "Great product " May 19, 2022 5.0 Pros This software is very user friendly and the support staff is readily available. Cons They can be pushy with sales emails and wanting to go over additional products. Review Source MS Michael S. Bussiness Owner Building Materials Used the software for: 6-12 months ### "Poor Service, Under-Developed software. Below average Support. Steer clear " March 11, 2022 1.0 If I could give a negative star I would, I have had some help here and there and a few months credit given to me to help ease the pain. In all honesty I Dont see it being good or useful for any companies with less than 10 employees. Pros The SMS service, But hey we all have phone anyhow.! Cons Everything, The after sales service and support is shocking, The app doesn't always work, leads dont always come through costing me $ and hurting my reputation. I find it faster and easier to just use social media. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I wish I didn't, Zoho is a 100 times more powerful and the support team is amazing, along with better contract terms and a much more integrated platform. I am using Zoho again now! Review Source SC Shauna C. Operations Manager Public Safety Used the software for: 1-2 years ### "A helping hand and a half" December 20, 2022 5.0 We use Podium for many different reasons in our company and we have been very satisfied with the ease of use and results it has driven. It's very user friendly and our office staff has no issues adjusting to the software! Our customers are happy with the communication options that we have. There are options for everyone! Pros It helps automate simple customer communications to drive more reviews to our business than ever before. Cons I don't think there's anything I dislike about it at this juncture. Review Source Serge Isidore K. Gestion clientèle Retail Used the software for: Less than 6 months ### "Logiciel de Chat" July 3, 2023 4.0 Dans l'ensemble , Podium est un meilleur logiciel qu'il faut utiliser pour la gestion clientèle, les planification et les paiements en un seul endroit et supplie également la communication avec les clients Pros Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité Cons Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays Review Source cW cristian W. manager Automotive Used the software for: 2+ years ### "AI makes our small office seem giant" April 8, 2025 5.0 we have added features to our service over time because we are happy with it and they are always adding things to improve the customer experience Pros with our small business the AI allows customers to be helped immediately and streamlines our conversations when we enter the conversation Cons customers can get a little confused thinking we're here all the time as opposed to just a generic after hours message Review Source DM Dickson M. Cyber security Computer & Network Security Used the software for: 1-2 years ### "Podium review" December 9, 2022 5.0 It's amazing to be able to obtain reviews and see your business develop. I adore this application to pieces. Pros Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with clients. Cons The phone app is terrible and frequently crashes. Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking with, crashes or malfunctions Review Source BC Brenda C. Owner Retail Used the software for: 6-12 months ### "Podium works great, but the cost was 3x's the competitors" January 22, 2023 5.0 Pros This works exactly as described, You can communicate from your website, request and receive reviews. Too you can send invoices that can be credited to your account. This came in handy for after hours reservations by text when we did not want to publish CC numbers. Cons Negative was totally about the monthly cost. It was 3x that of the next competitor. Too, they required a 1 year contract which was too much committment. Review Source AT Ann T. BDC Automotive Used the software for: 2+ years ### "Customer Management Software" July 28, 2022 5.0 We are able to communicate with our customers by text and able to streamline CSI before the customer stews about the situation. Pros Love being able to talk with customer in real time. Also able to message with them offsite through cell. Cons There is nothing about this software that I do not like. Review Source MP Marina P. Marketing Manager Automotive Used the software for: 2+ years ### "Podium Review Update After Many Years" June 30, 2025 4.0 Overall, good. The good comes from the same reason we got Podium in the first place - review generation. Other features are okay. Pros It is still our best contributor to getting public reviews online, even after using it for about 9-10 years. Cons Since it has incorporated more and more features, it feels like Amazon Prime (where you start paying for things you don't need nor want). Current accounts are grandfathered, but when considering new accounts, it becomes less viable. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reason for choosing Podium The option of sending out text message review invites. Review Source MM Mike M. Internet/BDC/Digital Manager Automotive Used the software for: 1-2 years ### "A product that works. " November 10, 2020 5.0 The staff is great and very responsive. Really like the interface and ease of use of the system. Pros There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy. Cons I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages. Review Source DK Devon K. Sales Associate Automotive Used the software for: 6-12 months ### "Podium Review" April 5, 2024 4.0 Pros Easy to use and was very useful to determine which rep was dealing with who. Cons Price was definetely not a good aspect of this product Review Source BM Baylee M. Social Media Manager Retail Used the software for: 2+ years ### "Fantastic for Growing Online Reputation" December 17, 2018 5.0 This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds! Pros In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it. Cons There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix! Review Source Brandon H. Termite Sales Manager Chemicals Used the software for: 6-12 months ### "Double our Reviews!" April 10, 2022 5.0 Quality software which is a must in our modern times. Pros The review text message changed our search engine position. We got a ton of reviews after deploying this software. It’s always incredible easy to set up and teach new employees. Cons Once you send out reviews to a customer you can’t send another one even if it has been months. Review Source CD Charles D. BDC Director Automotive Used the software for: 2+ years ### "The best way to capture customer reviews while still front of mind" June 29, 2022 5.0 Generated almost 1300 reviews with an aggregate 4.7 rating on Google in just 3 years Pros You can instantly send review requests to sales and service customers the moment their transaction is complete Cons N/A, this tool does what it says on the box in every respect Review Source JM Jesse M. Manager Environmental Services Used the software for: 1-2 years ### "Lifesaver during covid" November 23, 2020 5.0 Podium has been essential for us staying efficient in covid times. It has allowed us to send our office employees home to work and still easily stay in contact. We get a much better response from our customer base now as opposed when we could only call them. It has become a large part of how we operate. Pros Current and potential customers have easier access to us, and we're able to reach a lot more people than we could previously with phone calls alone. Anyone can get the hang of it quickly and the design is user friendly. Any time we have questions customer service is available right away. Cons There was one time that they updated the software in a way that did not benefit the specific way that we use it without asking us. We tried to work with it for a while, but after we let them know we weren't crazy about it they rolled us back to the previous version with no problems. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.