# Page 5 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Podium ## Showing most helpful reviews Showing 101-125 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kate N. Director of Operations Construction Used the software for: 1-2 years ### "Great platform for easing customer communications" August 4, 2020 5.0 Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews. Pros This program allows our customers to contact us via text and vice versa, which is increasing the preferred method of communication for our clientele. It allows us to store communications, assign conversations to employees, and ask homeowners for reviews on social media. The review request feature seamlessly links to our preferred review methods, so there is little effort needed on behalf of the homeowners. We have increased the number of reviews on our Google page by 100% since using Podium. Cons There is not currently the ability to create private conversations between staff and outside parties, it would be nice to have ways to separate conversations by department, with options to reassign by an administrator. Review Source KK Kristina K. Office Manager Construction Used the software for: 1-2 years ### "Fantastic Software" November 10, 2020 5.0 Our overall experience with Podium has been great. We've used three different review platforms and this one is unique in that we can also chat with our customers via text, which Pros I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate. Cons I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great. Reason for choosing Podium The ability to track reviewsand chat with customers is top-notch. Review Source PU Paul U. President Environmental Services Used the software for: 6-12 months ### "Poor customer service for a company that solicits reviews" January 8, 2020 1.0 What kind of company's customer retention plan is "you can cancel the contract, your on the hook for a year" with no attempt what so ever to handle the customers concern...It blows my mind. Pros The promise was to promote more google reviews by allowing field technicians to solicit a review in the field. Cons When I tried to cancel because we were getting posts from all over the USA well we only service South Jersey became a waste of time. Few posts were from our area. When I tried to leave they told me I'm locked in for a year...I can't cancel. Did I get a customer service rep call to ask how they could improve the service or our experience with the service, nothing. Reason for choosing Podium They promised increased online presence, they forgot to mention from people out of my area. They told me I would increase reviews (have I hundreds of customers giving 5 stars, just not on Google) But they have done NOTHING to help...worthless customer service. Review Source JM John M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Trapped by Auto-renew contract" December 27, 2022 4.0 The product is expensive. Works as expected. Customer Service is not great. Pros We use it for communicating with our patients and our office. Cons It is very expensive. I have had it for three years and found out that every year the contract auto renews. I am not stuck paying for NO customer service and constant sales calls for another 11 months. I wish I went with a company that still has a heart. The only way to talk to them is through reviews! Reason for choosing Podium Podium was well advertised. Review Source Sylvie Florence K. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de gestion de Chat" October 5, 2023 5.0 Pros Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries. Cons C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays. Review Source NR Nancy R. President Recreational Facilities and Services Used the software for: 2+ years ### "Hope they improve the product" April 3, 2023 2.0 Customer Service was unsupportive Pros Tracking of leads and communication optins Cons Good ideas but not up to the test. The product did not work and you at boxed in to a year contract and had to go up the chain of supervisors to get released. Review Source JW Jason W. Owner Insurance Used the software for: 2+ years ### "Excellent software but very expensive!" February 21, 2023 5.0 Pros I like the integration with my website adding real-time chat and being able to receive texts for my landline. Being able to seamlessly continue a conversation on my cell phone is great. Cons Cost was the main problem I had with the software. Review Source AB April B. Financial Controller Retail Used the software for: 6-12 months ### "Great Tool for Staying connected" June 2, 2020 5.0 It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer. Also, it does help to show others how to determine 'fake' contacts. It has allowed customers in needs of service for their communication devices in their homes while retail floor was closed to traffic. it seems to benefit those customers who prefer direct questions with too much formality allowing 'no nonsense' transactions. Pros Podium has been a great tool for our company. It's kept us connected with customers when especially during the recent weeks of floor traffic closure. It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed. Very easy to use and based on feedback easy to set up. Cons I haven't found anything missing or in need of improvement at this time. I personally use it more for a monitoring of activity and rarely use it to actually respond to messages. Review Source BS Ben S. Owner Construction Used the software for: 1-2 years ### "Not worth the money and customer service is terrible" September 3, 2021 4.0 Pros Assign conversations to specific employees Cons Customer service and responsiveness! They will still try to charge you for four months after you cancel and have notified them in writing. Review Source TS Tammy S. Client Advisor Automotive Used the software for: 1-2 years ### "Need some features" November 11, 2020 5.0 It isn't bad product. I would like the change above, as well as I will periodically stop getting notifications on my cell phone, so I miss messages as well. Same with the desktop option. Sometimes, replies will not pop up in the lower corner of screen. So I will constantly switch to see if anyone responds. Pros Ease of use. Very easy to slip in and send a message. I also like the integration with our CRM software Cons Cannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title. Review Source Julie C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Generate Positive Reviews & Sales" September 25, 2019 4.0 After a bit of a learning curve by the team, the software is working well to generate reviews on Google and sales from the webchat feature.  Having all messages in one place is really handy. Also folks can text the store instead of call. Customers like getting texts when there car is ready as opposed to a call too. The Sales team is a bit relentless, but I appreciated it in the end to help get it rolling. The support chat has been helpful as well. Pros All messages from social media, Google and the webchat come into one inbox, and can be easily handled by the sales team and review requests can be automatically generated. Cons Integration for automated reviews had a hiccup for one of the locations that took some time to correct. Also, sometimes the request texts are duplicated. Reason for choosing Podium Podium had the components we were looking for and offered integrated platform for automatic reviews. The price was a network discounted rate that was appealing as well. Review Source VR Verified Reviewer General Manager Construction Used the software for: 1-2 years ### "Loving Podium for the reviews!" November 1, 2018 5.0 We love Podium and find a ton of value in using it to drive positive reviews. Pros How it has helped us drive tons of positive reviews to our online profiles while also capturing negative feedback so we can act on it quickly and make things right. It integrates with Service Titan which is also wonderful. Cons Reporting is spread across their site in a confusing manner until you get used to it. Review Source sB sheena B. GENERAL MANAGER Automotive Used the software for: 2+ years ### "General Manager " December 12, 2022 5.0 My overall experience with Podium has been very helpful. Pros the system is very user friendly and the reports for our leads are great to use Cons The system could send multiple of the same leads Review Source CE Celeste E. Administrative Supervisor Consumer Services Used the software for: 6-12 months ### "Podium" October 19, 2022 3.0 Pros The software was easy to use and navigate, there were some good reporting features to see how each employee was rating. Cons This may work well for other companies but we did not get the response we were hoping for. Very little of our client base bothered providing reviews. In the beginning we had a little traffic but it quickly dwindled to almost nothing at the end. Review Source JF Josh F. COO Consumer Services Used the software for: 1-2 years ### "Overall pleased with Podium" September 13, 2022 4.0 Overall, I have had a positive experience with Podium Pros Podium helps us track our Google reviews, collect payments, and communicate with customers Cons The support from the company is sometimes very slow. They also sometimes do not have answers to my questions and do not care to help me find a solution. Reason for choosing Podium We thought Podium would be a better option because they have more features and capabilities. Review Source JG JOSH G. COLLISION CONSULTANT Automotive Used the software for: 1-2 years ### "Great Program!" May 29, 2020 5.0 Pros I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues. Cons On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) It's nicer and more efficient when communicating with customers. And using their phone number rather than their email is far superior. Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de traitement des paiements " October 5, 2023 4.0 Pros Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace. Cons Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays Review Source TM Theresa M. Owner/ bench jeweler Retail Used the software for: 1-2 years ### "Podium makes things easy." November 21, 2020 5.0 While closed during COVID, our customers- existing and new ones- were able to contact us through Podium. They can text the store's phone number so I don't have to give them my personal cell number. It kept us in business when we were shut down. Pros I was hesitant to get Podium at first, thinking that the older staff I had would not use it or have a hard time with it. I was very pleased with the results after the first couple months. It easily integrated with our point of sale system and ALL of our staff used the link to request feedback from our customers. Simple to use! Cons Every now and then we will get spam texts to Podium. Reason for choosing Podium I have heard other stores recommend other products, but I have been pleased with Podium, so I haven't even looked into other products. Review Source Samson Z. Gestionnaire Accounting Used the software for: I used a free trial ### "Logiciel de gestion " October 6, 2023 5.0 Pros Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande Cons C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays Review Source MW Maggie W. Communications Specialist Banking Used the software for: 1-2 years ### "Podium: The Best Out There" December 6, 2019 5.0 Podium is a fantastic product and they’re doing it right. They make everything easy and make sure you understand all you can do with their software. Pros Podium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful. Cons Something I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can. Review Source MM MM M. Brand Marketing Manager Furniture Used the software for: 1-2 years ### "Great Service but Constant Turn-over in Account Management, Issues with Integration" January 26, 2021 5.0 We've had multiple customer experience issues that have caused frustration. Our account has been managed by at least four different people over time. This makes it challenging when issues do come up... we don't know who to reach out to. It can take days for a rep to respond to correct an issue. Additionally, it feels like an overpriced service since our integrations don't even work. No discount was provided after they couldn't integrate to our POS system which means we have to send out review requests manually. It's not ideal, wish they would compensate us for their limited functionality. Pros I appreciate the simplicity of it's functionality to reach customers directly and collect reviews. Cons I dislike that the integration for the version of Profit that we operate is not functional. We have to send out reviews manually, which can be a hassle. Review Source VG Van G. owner Automotive Used the software for: 6-12 months ### "Podium has been a game changer " February 25, 2021 5.0 Podium has been great both for communicating with customers and for generating more reviews. I would highly recommend! Pros I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business. Cons Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing. Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Podium Podium seemed to have a lot stronger CSM team to help me get things rolling. Review Source GB Gabriela B. PARALEGAL Legal Services Used the software for: 2+ years ### "Podium is a very good software" May 24, 2022 5.0 Pros easy communication with clients and monitoring. love the emojis! Cons Nothing bad to say about Podium! very good software! Review Source DO David O. Managing Director Retail Used the software for: 2+ years ### "Highly Recommended" November 12, 2020 5.0 Very good. Highly professional and responsive organisation. Pros We like the ease with which we can communicate outbound with our customers from our busy repair business. The native integration with our point-of-sale software for triggering review requests direct to our customer's smartphone. The inbound lead generation from our website and Google search. We've become much more productive and Podium has become an essential tool in our business. Cons Nothing in particular. Ongoing enhancements have resolved the issues we had in the early days. Review Source KW Kevin W. Owner Sporting Goods Used the software for: Less than 6 months ### "Stay Away" April 22, 2022 3.0 Terrible customer service. I saw the reviews before signing up but was convinced by the Sales team the Customer service issues had been addressed, they definitely have not. If you decide to use the software try to get a free trial so you can see what it is really like and could do for you. Pros The software seems like it would be good if you wanted to spend additional money to integrate with existing systems or if you have a dedicated IT team. Cons During the sales I was lead to believe automation would be easy with the software but found the only available automation was if you used their payment system, not workable for my business. They have horrible customer service. Immediately after starting with Podium I found the software would be unusable for my business. I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and when they finally responded I was unable to get any answers. When I asked to cancel my account they refused a refund and will be charging me for a second month as their terms state 30 day notice. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.