# Page 6 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Podium ## Showing most helpful reviews Showing 126-150 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EH Erik H. Digital marketing manager Utilities Used the software for: 1-2 years ### "Podium - Elite Review Software" August 20, 2020 5.0 We are in one competitive market for reviews and our competition was miles ahead of us with 100+ reviews. We have gained significant ground because of Podium and the automations. They have worked diligently to help optimize our solution and train our staff on best practices. Pros As a multi-location business we needed a solution to cover our unique geographical needs and integrate directly with our CRM. Podium was one of the few that could handle those requirements. Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep. Cons I wish it would integrate with Yelp, Angies List and a few other platforms. The cost is a premium. Review Source TR Tiana R. Office Manager Accounting Used the software for: 1-2 years ### "Easy to use" February 23, 2022 5.0 Pros Was very easy to communicate with customers and send reviews to them as well Cons There was a few Glitches every so often where we could not use for a couple hours but most cases it we could just refresh and it would go back to working again! Review Source AW Amanda W. Administrative Assistant Medical Practice Used the software for: 6-12 months ### "Great experience with Podium" August 20, 2021 5.0 We've really enjoyed using Podium for communicating with our patients while remaining HIPAA compliant and for generating a higher volume of reviews. Pros The texting feature is really convenient for our patients and they like being able to get real-time responses without having to call and potentially wait on hold. Plus the chat interface is very easy for our staff to use and manage. Cons I wish the review request feature would offer more customization, not everyone has a Google address or Facebook account so it is somewhat limiting for our patients. Reason for choosing Podium The Podium interface is user friendly and delivers just what we need. Plus the customer support team have been great so far. Review Source JK Joseph K. Member Retail Used the software for: 2+ years ### "Incredible way to increase Google reviews" August 31, 2021 5.0 Overall, very positive experience. They continue to innovate their product scope. Pros It is extremely easy to connect Podium to your POS system and request reviews immediately after service. Cons It's a bit pricey, and it does take time and dedication to reap the benefits of increased reviews. Review Source Sherry W. Marketing Manager Automotive Used the software for: 1-2 years ### "Podium opened up our marketing on Facebook" February 1, 2021 5.0 Pros Podium makes it effortless to connect with Facebook users. The ease of interaction is so simple. We are catching leads that wouldn't have been possible before Podium. Cons The help desk is through their chat and it's not the best and sometimes pretty frustrating. Review Source BS Barb S. Office Manager/Dispatcher Construction Used the software for: 1-2 years ### "A huge asset to have and so easy to use" November 10, 2020 5.0 We are able to stay in touch and contact our customers much faster and the ability to send pictures of the work needed as well. Pros The ability to contact our customer via text message is huge in todays world. They respond quicker than waiting for them to call you back on the phone. The ability to dispatch a call to our technician right from the Podium and they can see all the notes and talk to the customer as well. The ability to get reviews and watch your company grow is wonderful! I absolutely love this program. Cons I think it is a little more difficult to use on your cell phone compared to the computer but just takes a little longer to navigate. Review Source GB Geoffrey B. Owner Retail Used the software for: 2+ years ### "Very Happy Podium User" November 23, 2020 5.0 Customer support is great. I know there are less expensive similar products out there at present. We have decided not to switch as this product is working well for us. Pros 24/7 communication with customers. This has been especially important during the pandemic. Cons I think it could process faster. I'm sure there is room for improvement in the user experience. Reason for choosing Podium I think Podium was first to market with the idea. We stick with our business partners. Cheaper is not always best. Review Source JR Jay R. Director of Corporate Culture & Guest Experience Automotive Used the software for: 2+ years ### "Let Podium Do the Heavy Lifting...." February 1, 2021 5.0 Before Podium we struggled to get good reviews, not because our guests didn't like us, we just didn't have a way of asking for feedback. We use to get 3 or 4 reviews a month. Now we get 40 +. Having Podium consolidate everything for us makes managing our reputation easy all while getting significant volume, which helps in all aspects of our business. Pros We like that Podium is the hub for all online feedback and that we can manage our social reputation in one place. Cons It would be nice if Yelp would play nice with others. Review Source VR Verified Reviewer President & CEO Used the software for: 1-2 years ### "Amazing product, but is pricy" April 11, 2018 5.0 Pros Does a great job getting reviews and obtaining great information to build online reviews and reputation. Cons The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly. Review Source MS Mark S. president Retail Used the software for: 2+ years ### "best product found at our trade show" January 26, 2021 5.0 We used to ask our clients to leave us a review, and they all said they would. Very few ever did. Since we got Podium, our reviews are through the roof. It makes it very easy our our clients to leave us a review. Pros I found it very easy to use and implement and very easy to train the sales associate to use Cons some of the comments from Podium are not easily discernable by non techie sales associates. When a request is asked more than once the response from Podium is not easy to understand. Review Source MM Marie-Alice M. Orthodontist Health, Wellness and Fitness Used the software for: 1-2 years ### "Podium" November 12, 2020 5.0 Great decision for our orthodontic office. Pros We have integrated Podium to improve our communications with our orthodontic patients by offering texting, to facilitate potential patients to communicate with us through our website plugin and encourage patients to leave us a review on their experience at our office. This has worked really well for us, and we have reached a high level of patient reviews. Cons There are other software that offer additional services including Podium's offerings included although they may be pricier and not work in Quebec. A few issues when Google review links give issues. Review Source KT Kyle T. IT Automotive Used the software for: 1-2 years ### "Great Product" April 8, 2021 5.0 Overall it is a great product for communication and payment. The send a payment link works great and the live chat or texting feature just adds to it. Pros The best part of the product is the live chat that can be done from the phone or desktop which makes it mobile for the ones that are always on the go. Cons The downfall to me is that the text messages that are sent out or received can be seen be anyone on the account. Review Source VR Verified Reviewer Ad Writer/Writing Department Manager Internet Used the software for: 6-12 months ### "Podium helped me to increase the review rate of my product and improve web chat" July 13, 2018 4.0 Ease of use web chat and more product and business reviews Pros The additional reviews that my business received have helped us to reach a greater audience and had a great effect on our sales. The web chat functionality is excellent and allows us to stay connected. Cons I have had occasional issues reaching customer service but nothing that would prevent me from using the software. Review Source TK Taylor K. Marketing Coordinator Construction Used the software for: 6-12 months ### "THIS COMPANY IS A SCAM" May 29, 2020 1.0 BEWARE!!!! This company is awful. I started this position in September of 2019. When I came on, we were utilizing Podium to get reviews. The software itself was fine, but did not produce results. So when I let them know we wanted to cancel our services, they gave me the run around FOR MONTHS! There are very few phone numbers that exist to get in touch with anyone from their company, and the ones you do find will lead you right to a voicemail that is never checked and the calls are never returned. Emails go completely unanswered, and if you get a response, it 9 times out of 10 never addresses your actual question. Stay very very far away from this company. No morals, and very shady at best. THERE IS A REASON THEY HAVE A D- RATING FROM THE BBB!! Pros The only pro I have is that it was easy to use. Cons Lack of morals and integrity. Non-existent customer service. Shady business practices. Over-simplified platform. Review Source BW Bird W. Sales Automotive Used the software for: 6-12 months ### "I Use This Every Day" January 26, 2021 5.0 I use Podium daily. It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively without the need to hand off my personal number. I've basically closed and completed deals using Podium! It's an invaluable tool. Pros I love using Podium for work texts! I don't have to hand out my personal phone number so I feel a lot safer. I also use this every day! Get out information, talk about appointments, arrange deals. I keep the app on my phone so I can take work home when I need to. Cons Learning some of the features, like "open" v "closed" conversations, and the minimalistic design used to mark a message as such, is small and not intuitive. Once I learned, however, it all made sense. Maybe a switch design or something similar would be more intuitive. Review Source VR Verified Reviewer Chief Operations Officer Construction Used the software for: Less than 6 months ### "Prepare yourself to accelerate your Google and other third-party reviews!" January 9, 2019 5.0 We have a hard time getting third party reviews because we have reviews we sent out internally to better understand where we may have fallen short throughout the customer buying life cycle. Through Podium, we are able to better leverage our crews to ask and facilitate the review process so that we can get feedback on these other platforms. Pros It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. There are other offerings that do similar things, but Podium is by far the most refined and feature packed. Cons It's expensive for what it is. However, the number of reviews you'll get completely offsets these costs. Just be prepared for somewhat of a sticker shock. The actual product is great~ Review Source CP Cole P. Marketing Director Automotive Used the software for: 2+ years ### "Reputation & Texting in One" May 19, 2020 5.0 Podium filled an important need for our business while also providing some unexpected benefits. Pros Managing a sizable car dealership's online reviews can be a daunting task, but Podium simplifies that process. Manage the reputation and communicate with customers in one simple platform. Cons If it were more (easily) segmented by user, that would help. It seems that they are moving in this direction, but as of today, it still needs individual customization. Review Source VR Verified Reviewer Principal Food & Beverages Used the software for: 1-2 years ### "Podium was the first, but you pay for the name!" October 14, 2018 4.0 Good Pros Podium changed the way I manage my reputation online before I was really even thinking about it Cons It is expensive. Newer, comparable competitors have entered the space for lower price points Review Source JW Jason W. E-Commerce Director Automotive Used the software for: 2+ years ### "When you need customer reviews call Podium" March 23, 2021 5.0 Overall a great system that makes it easy to see what people think about our business Pros Podium makes it easy they ask for the review for you. They filter out the bad and post the good. You can also use them for mobile payments and communication for multiple parts of your business Cons The back end tool is a little weak. No real way to clear out items that maybe where not addressed right away. Hard to follow the task organizations Review Source VR Verified Reviewer VP Sales Renewables & Environment Used the software for: Less than 6 months ### "Lied about deal" September 14, 2018 1.0 Pros Did not use the service because I was lied to by the sales rep. Very disappointing to see a rep professing religious connections treat us this way. Cons During the sales process I explained to the executive I would feel more comfortable with a 6-month contract instead of the 12-month contract he was asking for; I would've liked no contract but was trying to be fair. After getting permission from his boss, I was assured by him; he had "never seen his manager do this," so I thanked him and signed up. Two days ago I met with a company that uses us and Podium for business; our mutual customer explained he had signed up for a 3-month deal with the same executive a just prior to me signing up. He had been disenchanted with the actual use of the service compared to what he was pitched. The service does not match the pitch. He plans to cancel as soon as his contract is over. I then emailed the account support rep I was assigned - who took over a week to contact me, after signing the contract and billing my credit card, and instructed her to cancel my contract. I was then asked why I was canceling my contract without using it. When I explained she said she'd talk to the executive and his superiors. A day later there's no rush to get to me or confirm cancellation, but there sure was rush for me to sign up and pay! Caveat emptor. Oh and the customer I spoke with is still waiting on his promised golf balls from the executive... Review Source MM Megan M. Dental Hygienist Hospital & Health Care Used the software for: 1-2 years ### "Awesome!" September 26, 2019 5.0 I enjoyed using Podium! It was very beneficial for our office needs Pros It was user friendly and targeted a different type of customer/patient. Texting is the new way of contacting or communicating with other people and responses were quicker and more accurate. Cons The program was easy to use but it was hard to pinpoint exact lists when need be Switched from [Weave](https://www.capterra.com/p/141842/Weave/) More options for our office needs Review Source VR Verified Reviewer Director Of Business Development Veterinary Used the software for: 6-12 months ### "Excellent product and platform" December 4, 2018 5.0 Implementation was a breeze (thank you, Rep Team!). The platform is simple to use but powerful and full of value-adds. Pros Ease of use Multiple users Combines communication streams and reviews from Google, FB, and our website into one place. Cons Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews. Review Source MS Megan S. Marketing Manager Banking Used the software for: 1-2 years ### "Great web chat option" October 6, 2022 4.0 Pros Web chat features, ease of use, onboarding/training. Cons Price point, customer service needs improvement. Review Source GL Glenn L. Financial Administrator Consumer Goods Used the software for: 6-12 months ### "Podium Review - SUPERPAWN" February 9, 2021 4.0 The ability to communicate with customers has been beneficial to bringing them in, and the ability to send payment requests has been crucial. Pros The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop. Cons The ability to mark a payment as checked and noted in our own accounting and pawn software would be very helpful. Due to many people accessing the app and making sure that payments are seen and only applied to customers accounts once is very important, but unavailable on the app. If the ability to archive a payment would be available like on paypal that would be very helpful. Review Source CW Chris W. Watch Technician Retail Used the software for: 1-2 years ### "Great Software" November 23, 2020 5.0 Fantastic Pros This program has given an easy way for customers to contact us, which was very nice during the pandemic here. It has also provided for a fantastic way to communicate with customers using my cellphone but without giving them my phone number. Not only that, it allows us to easily gather google reviews when we remember to utilize that function. Cons If anything, the only thing I can think of is to improve the design a little more in terms of user friendliness. But I can’t think of anything specifically at the moment Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.