# Page 7 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Podium ## Showing most helpful reviews Showing 151-175 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Used the software for: 6-12 months ### "Great way to enhance your companies profile on both Google and Facebook. " December 1, 2017 5.0 Pros The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business. Cons It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome Review Source DF Delaney F. Legal Assistant Law Practice Used the software for: 6-12 months ### "Helpful, Great Support" April 8, 2021 5.0 They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view. Pros This allows you to send review requests directly to customers and clients from within the app, taking them to exactly where the review should be posted. Takes the hassle out of requesting reviews, and it also can be beneficial by collecting all reviews for the business to see overall. Customizable to the business's wants and needs as well. Cons There are daily notifications, even if there is no change in actual happenstance on the site. There also can be user interface learning curve, which can take longer for others. Review Source bB beau B. Manager Retail Used the software for: 2+ years ### "Podium gets the job done with webchat and more!" November 25, 2022 5.0 Podium is a great tool and has helped our business tremendously with collecting more Google reviews Pros It was very easy to settup Podium with our website and our Point of Sale system to collect Reviews. Cons I wish we would have found out and started using Podium sooner. Review Source MA Mark A. Owner Construction Used the software for: 2+ years ### "Glitchy and poor customer service" September 15, 2022 3.0 Crummy customer service, and glitchy software that requires customer service. Pros Makes it easy to communicate with customers Cons Customer service is very sub-par. Its difficult to resolve simple issues. Reason for choosing Podium Not applicable, but I may start looking at alternatives. Review Source Priotosh K. SEo Expart Marketing and Advertising Used the software for: 6-12 months ### "Love it but not always" December 31, 2020 4.0 Set up and add-ons are easy. But I hadn't so much great experience to use this tool. Pros The use of ease. Sending Google review requests directly to customers via SMS was amazing. Cons Offen Customers have reported that the link that we send through the podium is sometimes unable to open. Review Source vA vincent A. SALES AND SERVICE Automotive Used the software for: 2+ years ### "EFFECTIVE TOOL" November 10, 2020 5.0 Pros IT GIVES US GREAT FEEDBACK TO HELP WITH THE BUSINESS I GET ALL THE REVIEWS FOR DALES AND SERVICE AND THE CUSTOMER RESPONSES ARE USEFULL TO IDENTIFY AND REPAIR OUR PROCESSES TO ENSURE OUR CUSTOMER SATISFACTION IS WHERE IT NEEDS TO BE Cons BETTER DESCRIPTION FOR COLLECTING MONEY FROM THE CUSTOMER USINFG THE APP CUST AT TIMES FEEL STANDOFF USING THE APP TO PAY Review Source RR Robin R. CEO Real Estate Used the software for: 6-12 months ### "Complete waste of money - customer service is non-existent" October 29, 2021 1.0 Horrible. Pros I liked what they sold me, which is not what you get. Cons That they offer zero customer service. Their business plan is to time close you to get you to sign up and once you do, they ignore you. I have been paying for it for 6 months, and no one will help us. I finally went to social media to complain, and that's when someone got back to us. He said that if we let him train us, he would concurrently work on getting us out of our contract. He has not responded to me for a week. They LIE. Review Source AR Amy R. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "review" November 19, 2020 4.0 Pros The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage Cons If we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Podium It was a close competition, but ultimately chose podium because it looked a tad more user friendly then birdeye. I will be finding out if birdeye integrates with our CMS and if it does we will switch when our contract is up. Review Source NM Noredn M. General Manager Retail Used the software for: 2+ years ### "Great Review Collector Tool" November 19, 2020 5.0 Great Pros Podium is very easy to use. Initially we purchased it to collect on-line reviews. They have added so many features we now use it to text guest’s about a purchase and also collect down payment on credit cards. Their system integrates with our retail software. Cons Always learning. We just have to take the time to read about new features Review Source AK Ashley K. Director of Marketing Consumer Services Used the software for: 1-2 years ### "Review" November 17, 2020 3.0 It's been okay for the most part. The integration was very long and drawn out when we thought it was going to be very straight forward, and the software has been pretty inconsistent since we added additional locations. For example, the automation just stops working for no reason and takes weeks to get going again. Very frustrating. Pros Ease of responding to reviews - it's streamlined and pretty straightforward. It is a bit confusing how reviews and messages appear in various areas of the platform, however. Cons Very inconsistent - seems to not work more often than it works. Review Source SW Siena W. Marketing Automotive Used the software for: 2+ years ### "Great Reputation Management Tool" November 19, 2020 5.0 Customer service is great, navigating the dashboard is very easy! Pros This software is easy to use and makes responding to our Customer reviews and Facebook messages extremely easy. We have everything in one platform instead of having to go to multiple platforms! Cons Nothing as of yet. Introduction to the platform was easy and our users had no issues. Review Source AD Aaron D. Director of Internet and Digital Business Operations Automotive Used the software for: 2+ years ### "Great for acquiring reviews" November 10, 2020 5.0 It's a great product for our industry with many different applications. Pros It allows us to get valuable reviews across several different review websites. Cons Since the requests go out based on activity in our DMS, customers typically don't understand why they are getting the link. Reason for choosing Podium I had previous experience with Podium at a different dealer group. Review Source AM Alisha M. Sales Associate Luxury Goods & Jewelry Used the software for: 1-2 years ### "Podium Review" June 4, 2020 5.0 Wish the notes section allowed for some notes to be visible to customer just in case it’s shared notes. Wish we could include pictures in our private notes section too like a picture of a receipt associated with a customer’s thread. Also when I get out of someone’s message, it always scrolls all the way back to the topic. Sometimes I want to keep scrolling down and click on a thread, but be able to get out of thread and keep scrolling down from there, not have it refresh and take me all the way back to the top. Pros Allows a landline to get text messages. Cons I can’t add pictures in the notes section. Review Source SB Shaun B. LASIK Surgery Manager Medical Practice Used the software for: 6-12 months ### "Loving Podium as it helps our customer reach grow" May 22, 2020 5.0 Podium has boosted our ability to meet our patients' needs and allowed us to expand our reach into new markets. Our interoffice communication has been improved as well. Pros I really like to text. My patients love the convenience of texting and I had always dreaded using my own phone to communicate with them. Podium offers me peace of mind and a simple way to "talk" to my patients. It has also allowed us to grow our reviews on Facebook and Google like nothing we have tried in the past. It has been a very intuitive and easy to use. Support was quick and helpful when I needed it. Cons In the many months that we have used it, I have not found anything that I don't like. Review Source LW Lon W. CEO Construction Used the software for: 1-2 years ### "Need Reviews?" September 23, 2020 5.0 Customers love to text us when they have problems today using the Podium text feture . Pros Great software program to get reviews with, easy to use. Have had the program for 2 years now and we find it easy and also use it for messaging our customers. Nothing could compair with the number of reviews we get today. It has taken use from single digit reviews into the hundreds. Cons Set-up was easy however it took use a while to get everyone to use the program as intended. Took a little while to set-up. Review Source VR Verified Reviewer Social Media Coordinator Retail Used the software for: 6-12 months ### "Podium can help increase your positive online reputation!" March 6, 2019 5.0 Pros Podium helps monitor and use customer feedback to increase positive reviews and enhance your reputation online. Cons It can be hard to read and understand the results and how to improve your reputation -- but once you understand, it's easy to do! Review Source BB Brian B. Loan Originator Banking Used the software for: Less than 6 months ### "Not Pleased w/ Podium" February 4, 2021 1.0 Poor and that is being generous. Pros Nothing yet. Cons Who can I speak to regarding Podium support type questions? I don’t feel that it is working like it should. I don't feel the program is working like it should, at least I hope not. :( Examples: 1. The system shows requests are being sent. However, clients tell me they have never seen a request. I manually sent one yesterday and the client said they never received anything. (I asked the client to let me know when it was received) 2. At least 2 clients have told me when they did receive the link, they clicked on link and it spun for 15 minutes. 3. A third told me their computer locked up and they had to reboot. (They are concerned about a virus and are leery to help). 4. A client told me last evening they completed the review and I never received anything (client was my best friend-\[SENSITIVE CONTENT HIDDEN\]) Not sure where the review went. Finally, when are reviews supposed to go out? Some are between closing and funded others at funded. It would be nice to be consistent so I can alert clients to watch for the review request. Would it make sense to turn off auto send (if even possible) and I send at funding? I’m having great experiences with clients on loans but not able to reap the benefit thru reviews. Review Source MB MARCI B. BILLING MANAGER Consumer Services Used the software for: 1-2 years ### "VERY USER FRIENDLY SYSTEM" January 28, 2021 5.0 OVERALL ITS HELPED INCREASE FEEDBACK AND INTERACTION WITH A LOT MORE CUSTOMERS & POTENTIAL CLIENTS Pros I LOVE THAT THE SYSTEM IS VERY USER FRIENDLY & ALLOWS BOTH THE CUSTOMER & THE BUSINESS INTERACT WITHOUT ANY DIFFICULTIES. ITS BEEN A VERY NICE ADDITION TO OUR OFFICE & ESP HAPPY WITH ITS ABILITY TO DRIVE MANY MORE POSITIVE REVIEWS FROM OUR CUSTOMERS Cons I THINK OR WOULD LIKE IT TO BE A LITTLE MORE COST EFFECTIVE ESP WITH THE FEATURE TO ACCEPT PAYMENTS, WHICH WAS NOT COST EFFICIENT FOR US TO USE Review Source JW John W. Owner/Manager Retail Used the software for: Less than 6 months ### "Company is ALL about the $$$$" March 8, 2019 1.0 The problem is that once you sign the contract, even if it is in the hallway at the Vegas Market, even if you thought Three-Forty-Five meant $3.45/month not $345/month, they are not letting you out of the contract. Period. There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms. And if you want to research Podium, you really can't. There are no reviews allowed on their website. There are no Google reviews allowed. The only reviews you will find are on their FB page. Again, this company is all about MONEY. They want you to sign on the dotted line, and once you do, nothing will change their mind when it comes to the fact that the software is going to do NOTHING to increase business or up the number of reviews. ZERO reviews generated. If it were up to me, I would get all the software off our machines and platforms, change credit cards, and let them sue us. Pros Absolutely nothing. It has been a giant ongoing pain to install. The hours my business partner has spent on the phone installing is ridiculous. Cons Takes forever to install. The messaging icon is particularly annoying when I bring up our website on my mobile phone. New visitors are assaulted right off the bat with a bubble message exhorting them to write up, which takes up the bottom of the screen. You can't just swipe it off either. To close it, you have to hit the icon, which takes you to a separate page. If this happened to me on a website, I would leave immediately. Review Source BO Bernadine O. Office Manager Insurance Used the software for: 6-12 months ### "Satisfied" November 23, 2020 5.0 Podium has been a great tool for our office. Pros The best feature is being able to have our customers send us documents through podium instead of using email. It's convenient to our customers who are on the go and who need to send us documents right away. Cons I don't think I've seen the feature where we can set up a group text between office employees. Also it would great to see a feature that allows us to send a mass text our to our clients when their is an emergency shut down, office hours have changed and or any updated information that we need to share with our clients quickly. Reason for choosing Podium Podium worked with our webpage. Review Source VR Verified Reviewer Billing Specialist Accounting Used the software for: Less than 6 months ### "Most helpful Software" February 28, 2021 5.0 Overall, our switch to podium was beyond our expectations and has accomplished exactly what we needed. Pros Podium is not only great for intrabusiness communication, but also for collecting reviews from clients. Very easy accessibility for sending clients review texts. Cons The interface can be a tad confusing to work around initially, but becomes a breeze after a short amount of time. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) More functionality. Review Source TM Tammy M. Assistant Manager Furniture Used the software for: 1-2 years ### "Podium Review" January 26, 2021 4.0 I work in parts and service, so I don't always see all of the podium requests. When the owner assigns me a specific inquiry, i also get it in my email. Setting up Podium was a bit of a challenge when we first got it, but customer support was fabulous. Pros One of the things I like using on Podium is that it is also linked to my email. So if the owner wants me to look at a specific message, he can assign it to me and i get alerted about it. Cons I wish there was a few additional features that went along with it. Review Source JF Josh F. Sales Construction Used the software for: 1-2 years ### "Great product" November 23, 2020 4.0 Good to great. Great way to move customer communication between depts quickly and easily Pros Easy to use. Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers Cons Seems impossible to label and categorize open and closed conversations. My list always shows every conversation. Wish it looked like a typical inbox or text app with new messages marked as unread and read messages clearly marked Review Source ST Spencer T. Director Business Dev Real Estate Used the software for: 2+ years ### "Excellent product with Excellent support" August 20, 2020 5.0 They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes. Pros Ease of use for company wide personal, fast support, innovative products, constantly adding new products, deliver on what is promised Cons No Cons has changed the way we do business Review Source VR Verified Reviewer Retail Sales Retail Used the software for: 1-2 years ### "Highly Recommend Podium" May 17, 2019 5.0 Pros Great service that has allowed us to get many reviews when we found it hard to get them. The service is straightforward and easy to use and customers seem to like it too. They are always updating their website and makes things easier to use. If you want more reviews then use Podium!!! Cons I have not found anything that I do not like about this product. The only thing that could be better would be if they could offer a link to yelp. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.