# Page 8 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Podium ## Showing most helpful reviews Showing 176-200 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Saxton S. Director Construction Used the software for: 6-12 months ### "Podium not designed for Australian market " March 3, 2022 1.0 Poor aftersales service and little to no onboard training. Pros Nothing really, Cons The mobile app is basically an expensive txt messaging service. its difficult and clunky to use on the mobile app. No card reader available in Australia. No option on mobile app to take card details on site this make getting payment from elderly customers difficult. No Australian support number (only sales team) you need to use an online chat with Americans who dont even know what your location is. Reason for choosing Podium Mistake Review Source JH Jennifer H. Advertising Director Automotive Used the software for: 1-2 years ### "Easy To use in a busy world! " November 10, 2020 5.0 Pros Ease of use. I am a busy person with MANY hats and this product is easy to use and helps me rather than adding another task to do Cons Integration into our CRM would be a big help Switched from [Gubagoo](https://www.capterra.com/p/178750/ChatSmart/) Something more personalized to our clientele Review Source JY James Y. Manager Furniture Used the software for: 6-12 months ### "Podium not care about promise and customer experience" March 20, 2021 1.0 Podium push me a lot and ask me to subscribe the service. They promise me, in 10 business day, I should get gift card at $350 back and I will received a lot of review and our investment should be cover in of months. You know what? over 100 days, we still not get $350, our Chat is not always on website, I called Podium many times, they keep change "account manager" and Chat still some time on and some time not! over 100 days, there are only 3 reviews on google. I asked to cancel the subscription, some people said OK and some people said no. Looks like a lot of mess in there. Pros Text Message is good function and platform is good too. Cons Service is not satisfied and Chat window is NOT ALWAYS on our website! Review Source CH Cassey H. Marketing Retail Used the software for: 1-2 years ### "Phone app needs work" February 1, 2021 4.0 It has made online messaging and selling much easier and it is very user friendly Pros The ability to process payments easily for customers that aren't able to be in store, recurring payments, ease of sharing files Cons the phone app is AWFUL and glitches constantly. hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts Reason for choosing Podium It was the only one that was appealing at the time Review Source sS samuel S. Sales Retail Used the software for: 1-2 years ### "Great Review Software" August 25, 2020 5.0 Overall I am very satisfied with Podium and I recommend it to any business that uses customer reviews Pros It was super easy and appealing to my customers to leave a review about their service at my dealership Cons It was sometimes tough for customers to find out how to leave a worded review because the area to type the review itself was in light colored words that some customers missed or believed they weren't able to leave a comment. Review Source DH Danyelle H. Financial Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use" May 21, 2020 4.0 It is a way to communicate with our patients that is user friendly and part of the generation trends that patients want to utilize over phone calls and emails. It has been a great tool that we have embraced in our office. Pros This software has allowed our practice to communicate in a different way with our patients. I love that we get a quicker response to them and from them. It has been extremely helpful with social distancing and our office being closed for a period of time. We have definitely made this a must have tool for our office. Cons My only complaint so far with the software is where the payment portal is concerned. It is very easy to send a secure link which I love, however as the financial coordinator it would be nice for the receipt to have some type of tracer like an approval code or receipt number. When I post the payments to our patient accounts. It does not have much detail so the payment receipt information could be better updated. Review Source KH Kate H. Marketing Manager Retail Used the software for: 6-12 months ### "Podium SMS Manager" May 16, 2024 2.0 Pros Easy to use, easy to set up. Integrates with my POS System, lacks design options and customization. Cons Customer service took a while to fix issues, and most of the time by the time they reached out, I had fixed it. Review Source LB Lori B. Dealer Reputation Manager Automotive Used the software for: 2+ years ### "User friendly" November 16, 2020 5.0 wonderful Pros Its simple to track the reviews and to sent them too very easy to explain how to use the product to the team easy to read stats Cons when someone sends out a review that another person can't send it to the same person Reason for choosing Podium user friendly and price Review Source BH Brooke H. Admin Automotive Used the software for: 1-2 years ### "Great Software- Easy and So Helpful" November 19, 2020 5.0 Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job has aided in following up with each person. Pros We love using podium to manage all communication with customers. It has boosted our google reviews through the roof, and makes connection with people easier and more convenient for the client also. Cons Sometimes the home page can glitch, but it's always resolved momentarily. Review Source MM Meredith M. Sr. Digital Marketing Specialist Banking Used the software for: 1-2 years ### "Easy to Use" August 20, 2020 5.0 Podium has allowed us to gather our members feedback and increase our positive reviews. It also allows us to respond quickly to member questions. Pros I like that it allows us to respond to members on social media quickly and that it has helped us ask for and receive positive reviews. Cons Sometimes there is a lag between when the comment comes in and when Podium emails that the comment has come in. Reason for choosing Podium Reporting, pricing, ease of use. Review Source Kurtis A. Internet Director Automotive Used the software for: 2+ years ### "Great software to solicit review and contact customers" April 4, 2019 4.0 Pros Extremely easy to login to desktop or mobile for individual users and either have a conversation or solicit reviews Cons Sometimes redundant if you already have texting capabilities through your crm etc as well as a review solicitation process Review Source RH Rosie H. Medical Esthetician Medical Practice Used the software for: 6-12 months ### "Ease of use" May 26, 2020 5.0 Positive for sure. It's 2020 and people prefer texting to phone calls absolutely. Pros Luckily Podium is a platform that is pretty simple for both parties. I have been told by patients that they prefer the 'texting' method and that we are in constant contact very easily. They feel more comfortable than a phone call most of the time. Cons The integration seems a little interesting and I probably just don't understand. Getting 'assigned' to conversations only happens sometimes?? Then others can message directly.. not sure how to direct people to that option instead. Review Source VR Verified Reviewer Senior lines personal agent,PLCS Insurance Used the software for: 6-12 months ### "Great product for texting clients" September 29, 2019 5.0 Pros Being able to text information to a client and then have the, submit a review! Cons Sometimes we have clients send us photo tos and they don’t always come through Review Source VR Verified Reviewer account manager Automotive Used the software for: 6-12 months ### "great for businesses " June 20, 2021 5.0 Pros my business uses this software and I must say its extremely comfortable and reliable Cons I'm not in love with design, if we could have more options to choose from Review Source SV Selene V. Agent Insurance Used the software for: 2+ years ### "Podium helps with advertisement " November 10, 2020 5.0 Satisfy Pros It helps with the web presence. When you don't have a media company managing your advertisement Cons It's hard for the older user. If the client does not have a Facebook or Google account they will not be able to leave the review. Review Source VR Verified Reviewer Fellow Hospital & Health Care Used the software for: 6-12 months ### "Limited Analytics" October 20, 2018 3.0 Pros It has great preset templates for you to go off of that are both aesthetic and simple. They have a high response rate on the text messages they send and ultimately do show results in higher reviews on social media. Cons The analytics side is very primitive. The sentiment analysis that they herald is nowhere near as definitive as they sold me on. I'm not sure their NLP algorithm is that good because as I went through many of our reviews, I did not see it aligned with the sentiment analysis they gave us. Review Source tJ todd J. territory manager Wholesale Used the software for: 1-2 years ### "Great Communication Product" November 19, 2020 4.0 I love this program. We promote it to our customers to add to their companies and it will help them get things done every day! Pros It makes it easy to communicate with customers in the field. They can provide detailed information about anything and we can respond in a timely manner Cons The only con that I can think of is looking at old messages. sometimes it is hard to find information that was sent several months before Review Source ELF Erin Leigh F. Chief Experience Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Overall, Love. " February 17, 2021 4.0 I wouldn't say we're necessarily solving problems with Podium, however, it has cut down on the number of phone calls we receive each day. We still get a lot of them, but I can't imagine the volume we would receive without Podium. Pros Podium makes responding to customers questions easy. Overall the program runs efficiently and is easy to use. I absolutely love the payment feature! Cons Occasionally, messages do get hung up or delayed. Refreshing the page is often necessary to find certain messages. I do wish appointment reminders could be more automated, however, overall it's a great product. Review Source KJ Kaycee J. Teacher Education Management Used the software for: 6-12 months ### "It gets the job done! " May 21, 2020 4.0 It is a decent app! Better than the ones we used previously. It keeps us all connected even when we aren’t physically at work, we can check podium to make sure we’re staying up to date with what’s going on. Pros I can easily talk to all my coworkers and we can stay connected throughout the day. I get notified right away when someone posts and can easily make separate groups for my teachers and I to communicate it. Cons Sometimes the pictures don’t work correctly, or they don’t load if the post with the photo is too long. Review Source SH Sasha H. Sales Director Higher Education Used the software for: 6-12 months ### "Podium for Sales Team" February 1, 2021 4.0 It has really helped us close leads through different social media channels, as well as live chat on our website. Pros It allows us to reach those customers that would rather chat instead of calling in. Most of the leads that have come in through chat are warm leads that do have a high close rate. Cons I don't like that I can't copy a response out of a word document and paste it into the Podium response box. I don't like that not all leads are required to input a phone number or email address. Some come from Facebook and have no contact info, other than their name. Review Source SS Samantha S. Bookkeeper Luxury Goods & Jewelry Used the software for: 1-2 years ### "Easy to use but lacks key features" February 1, 2021 4.0 Pros It was easy to implement and it is very easy for myself to use on the back end as well as for the associates on the sales floor to use to complete sales quickly and efficiently. Being able to send payment links and text all inside the app is nice, as well as check on payment status. Cons One significant problem we've run into is that there's no way for us to tell when Podium flags a payment as fraudulent! This has resulted in us thinking the payment was good to go and letting a customer walk out the door with product that wasn't actually paid for! This is a huge misstep that we've already spoken with representatives about and has resulted in us using other payment methods for customers instead until this issue is solved. Review Source EH Eddie H. Owner Construction Used the software for: 6-12 months ### "Beware!" June 6, 2020 1.0 Let me break it for you easy. There are plenty of review based companies that can do a way better job for the same or less money. This program does NOT notify the client after the job is complete. You have to manually enter the costumers information. Many programs don’t require it. It has a long delay in notifications as well. Pros Nothing really. There are platforms that are way better Cons Your locked in a contract after the salesman tells you that you cancel anytime if you’re not satisfied Reason for choosing Podium I didn’t Review Source CP CASEY P. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "SERVICE ADVISOR REVIEW" November 10, 2020 5.0 MOST OF OUR RATINGS FROM THE CUSTOMERS ARE ACCURATE AND EASILY UNDERSTOOD Pros THE EASE OF USE IS THE BEST THING ABOUT IT. OUR CUSTOMERS DON'T HAVE ANY ISSUES LEAVING US REVIEWS. Cons NOT REALLY ANY ISSUES THAT I KNOW OF WITH HOW THE SOFTWARE IS USED Review Source VR Verified Reviewer Digital Content Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Solid review/survey platform" May 7, 2019 4.0 Pros Short ramp-up time on learning. Navigation feels familiar and intuitive. The customer support is some of the best in the business. The support is a key factor as we work with multiple locations across many different markets. The individual locations have a ton of stuff going on so it's good to know we have a dedicated support person to contact when the going gets weird! Cons There could be more branching scenario type chat functionalities. Lacks that true "ai" feel of a proper chatbot. Review Source AS Alexis S. CXO publicity and media coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing customer support but I’m left wanting more. " November 10, 2020 4.0 Customer service has been amazing whenever there’s an issue. I just wish you offered more services and features with your product. Pros Easy to use and customer service is amazing Cons I wish you provided more features and services. Reason for choosing Podium We do use solutionreach as well but are not satisfied with them and would love for you to be comparable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.