# Page 9 | Podium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Podium the right Customer Communications Management solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164285/Podium/reviews --- Podium 4.3 (522) [View alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Podium ## Showing most helpful reviews Showing 201-225 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Joseph H. Director of Sales and Marketing Retail Used the software for: 2+ years ### "Game Changer" January 26, 2021 5.0 It's kept us top of our competitors and will keep doing so for years to come Pros Easy to communicate directly when existing and new clientele. Puts us above the competition Cons Sometimes pictures don't go through. Besides that all good Review Source TD Trevor D. marketing manager Automotive Used the software for: 1-2 years ### "great tool but costly" April 29, 2021 5.0 cost a bit more compared to other providers with similar service Pros great user experience, they are always improving the software. unlike some competitors i really like how you can see customers engagement on the review invite sent. Cons it is a costly service compared to competitors. you can't use the service for just review generation, they make you get the messaging feature as well Review Source BS Brenda S. Controller Retail Used the software for: 2+ years ### "Great Platform and Payment option" January 26, 2021 5.0 Pros Tracking the reviews per team member and the payment option implemented this year is amazing. Cons WE have had problems with the reviews not showing up on the Podium website so we can't track the number of reviews Review Source VR Verified Reviewer Director Real Estate Used the software for: Less than 6 months ### "It is all good until it is not!" February 24, 2022 1.0 Pros Not sure as I haven’t had a working product. Cons The sales process is great when they are trying to get you signed up. However after 3 months of paying for the product it still was not functional and had not been set up correctly. When trying to get a resolution they simply ignore you. Review Source LK Lisa K. Sales Retail Used the software for: 6-12 months ### "Podium review " November 19, 2020 4.0 Overall it's been easier opening one app consistently instead of 4 Pros Facebook and text inquires come to the same app Cons The search function only works for customer names not the body of the message (we get a lot of daily inquiries and sometimes we need to search for information given not a name). We you got to use a new line for responding it does not default to using a capitol letter. The storage to sift through closed messages is only a week. We cannot reassign a message to a different location if it comes from Facebook. Review Source AF Amy F. Office Manager Automotive Used the software for: 2+ years ### "Thoughts" January 26, 2021 5.0 We post when we take in money so our accounting staff on there so office staff can balance. This has helped tremendously.. Pros Communication is easy. Post what it important for other to know. Cons Too many emails from podium all day long. Review Source VR Verified Reviewer President Used the software for: Less than 6 months ### "Beatiful, simple-to-use, software for reviews and feedback." October 13, 2017 5.0 Pros The first thing you notice with Podium is all of the care taken to make it very user friendly and nice to look at. This just make it all the better to use, especially when compared with other similar products. The design is very well done with current online design trends. As for the functionality, Podium has allowed me to easily manage product reviews and feedback. With the many customizable options and features, this has made my life and job so much easier. I couldn't live without Podium now that I have it. Cons Signing up was not the easiest. You couldn't even watch a demo or look at pricing without entering your information. I know sales needs to have a pipeline, but it was very off-putting, especially after looking at competitor sites with so much information available without submitting any information. Review Source LD Layne D. secretary Consumer Goods Used the software for: 6-12 months ### "Review" July 27, 2021 4.0 I have loved it! Pros I like how it makes it easy to communicate with customers. Texting is very time efficient. Cons I wish you could do group messages with multiple people. Review Source JA Joanne A. Marketing Manager Automotive Used the software for: 2+ years ### "Podium Review" June 30, 2021 4.0 Pros The ease of texting our customers. The sales team can keep in touch with their customers and management can read the confersations Cons Podium makes changes frequently with the software without warning. Review Source MW Madison W. Sales Associate Retail Used the software for: 1-2 years ### "Love Podium ! " October 8, 2019 5.0 Pros I love podium. I think it brings a lot of business to our company & easy for the customer to get ahold of us/ ask us questions without calling us or driving in first. I think it has many benefits as far as texting customers & getting reviews ect. Cons Notifications don’t always come through and it leaves the customer waiting awhile until we find it. Review Source BA Brhoderic A. Service technician International Trade and Development Used the software for: 1-2 years ### "Excellent software " February 8, 2021 5.0 Our customer loves it and we do as well, easy to communicate with our stuff by just using podium Pros Easy for customer to send reviews and can communicate with the same software, we used it every day and cant compare with other software because it simply is the best we hqve seen out there Cons Binding with other software but it could be from there side is the issue . Review Source lY leslie Y. manager Automotive Used the software for: 2+ years ### "opion" February 8, 2021 5.0 Great way to communicate with your customers Pros communication with customers texting getting answers back from the customers Cons needs to be compatible with salesforce makes it easier to use the system Review Source KR Katie R. Marketing Manager Automotive Used the software for: 1-2 years ### "Good product, poor execution" February 6, 2020 4.0 I liked the concept of the product, and it did gain us a good number of reviews. But it was not worth keeping long-term without product enhancements and better customer support. Pros I like the automated features in this software, though it was slightly oversold. But it does automatically contact customers via text after their service/purchase to ask them to leave us a review. We could choose which site(s) to direct them to. Cons Customer service was not as good as it could've been. High turnover of employees, lack of communication, and then the refusal to upgrade or help out with different tasks such as splitting up customer feeds so we could direct service customers to a different review platform than the one we had set up. Review Source NK Nick K. Sales Associate Retail Used the software for: 2+ years ### "City Furniture " August 28, 2020 5.0 Magical Pros Makes commission based sales fair game with first come first serve basis. Cons Based on honesty of employees to tee themselves and make adjustments to their priority in line cue. Review Source RM Rod M. Director Construction Used the software for: 6-12 months ### "Terrible experience" September 5, 2020 2.0 Wish I'd never heard of them. Pros The website widget was quite useful until I realised I was just getting people using me for their research with no intention of becoming a client. Cons Customer service was awful. And trying to cancel is almost impossible. There's no means on their website to cancel the service. You can't even delete your credit card. Had to call AmEx to put a block on any further payments. Review Source CB CASSIDY B. INVENTORY ADMIN & DIGITAL Automotive Used the software for: 6-12 months ### "Great Service" November 10, 2020 5.0 very good service. quick responses from the support team when needed. automated review invitations have really helped with reputation management. overall a very useful tool for this day and age Pros Adding Podium to our dealership has proven to be a valuable decision in connecting to our customers through the pandemic. It has become a mainstay for our sales department Cons Sometimes the notifications can be a bit delayed, especially notifications coming from the mobile app (app notifications are so delayed, they cannot be relied upon) Review Source RP Rebecca P. sales Retail Used the software for: 1-2 years ### "assessment" May 8, 2020 5.0 myoverall experience is great with some edges . once the delay is fixed it will be better. Pros the company I work for started using this software to help with marketing our store. it is great. you can direct message your customers. Cons it doesnt always work. it doesnt always update in time. it has a delay. and its not updated to be all phone user friendly. Review Source aI andrey I. store manger Retail Used the software for: 2+ years ### "great programm to customers and us" May 21, 2020 4.0 its being great so far and relatively easy to use Pros very easy to use and review gets posted quickly via email to the guest Cons sometimes it hard to log on and it takes time to get into podium Review Source AC Andrew C. General Manager Automotive Used the software for: 2+ years ### "Good" May 26, 2022 5.0 Pros Review solicitation. It's good. Thanks. Cons Integrate with our CRM software would be beneficial. Review Source TM Trey M. Store Manager Retail Used the software for: 1-2 years ### "My podium review" August 20, 2020 5.0 Pros What I liked most about the software, is the face that my customers are able to text the store now, moving forward with the times, rather than having to call. It also makes contacting customers for deliveries much easier during and after business hours. Cons Haven't found anything I dislike about it from the times I use Podium Review Source BP Breannah P. Sales Associate Retail Used the software for: 2+ years ### "Retailer use" February 2, 2021 4.0 Pros Easy way for clients to contact us via our website and for us to send and receive reviews. Cons The notifications via email, or lack of, when a client responds to a message. Review Source TM Tom M. CEO Construction Used the software for: 2+ years ### "We Love Podium" November 10, 2020 5.0 Pros That all of our reviews ar funneled to 1 location and we can reply to all reviews thru Podium Cons That it does not fully integrate with Service Titan Software Review Source MA Michelle A. Office Administrator Furniture Used the software for: 1-2 years ### "Podium - to connect with your customers!" July 22, 2022 4.0 Pros I like the fact that you can communicate to customers in real time through text. Cons It's been a little difficult to find your way around the using process initially. Review Source Tyler K. General Manager Used the software for: Less than 6 months ### "Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month" October 4, 2017 5.0 More Google reviews. Texting platform. Tracking ability for reviews sent, received, and posted. Pros Easy for field and office staff to use. Great dashboard and data tracking. Messenger feature is great that allows to send text via the platform. Feel the value is definitely there. Cons When we send the review link to the customer via text, sometimes the customer isn't logged in to google in the background so it doesn't always work as well as it can. Review Source JW Jasmin W. Office Manager Medical Practice Used the software for: 6-12 months ### "Instant Messaging made easy" September 24, 2018 5.0 Overall it has been great. The set-up was fairly fast and painless. The rep that explained to us what the program was did a great job. Pros We signed up for Podium and it made messaging our patients super fast and easy. Any patients that have information that needs to be updated they can simply text us the information or a picture. Once we hit send, the patient receives it on the phone. Cons At first the web log-in from a computer was limited to not sending images. Now you can send and receive images. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.