Properly

Properly

5 / 5 21 reviews

Who Uses This Software?

Airbnb hosts and vacation rental property managers who need to need to manage cleaning and other home services, and who need to find quality cleaners and other service providers.


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.40/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Properly
  • www.getproperly.com/en
  • Founded 2015
  • United States

About Properly

Properly is a web and mobile housekeeping and maintenance management tool for short-term rental property managers and home-sharing hosts. You can schedule cleanings from your Airbnb or HomeAway booking calendar, create and send visual, interactive checklists for turnovers with listing photo, receive photos of cleaners' finished work, problem reports, and updates on the jobs, find great cleaners used by other hosts, and integrate with third-party listings and PMS platforms.


Properly Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Properly Reviews Recently Reviewed!


I have loved using Properly to help run my AirBnb with a manager in place

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

Cons: Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

Great app for hosts

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good!

Overall: meeting my housekeeper for my airbnb

Great software!

Feb 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion)

Capterra-loader

Integrates all properties on multiple platforms to one simple interface.

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Cons: Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

Overall: organizes my daily schedule

This is my Lifesaver !!!

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much..

Overall: It changed my Life!!!

This has made running my serviced accommodation so much easier.

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome.

Capterra-loader

Good app to help with cleaning scheduling

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

Cons: We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

Overall, great! It's easy to use, track problems,

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Notifications of problems.

Very easy to integrate and edit new properties.

I love the calendar view. It's quick and easy to see all our properties.

Cons: I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job.

Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up.

Other than that, it's great!

I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

Overall: Quickly and easily schedule and follow up with our entire cleaning calendar.

Overly Complicated, not professionally built

Feb 16, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Cons: Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.
Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

Great scheduling tool made for vacation Rentals

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Love being able to schedule different cleanings in one spot.
My housekeepers love being able to see pictures for each apartment.

Cons: Sometimes our calendar doesn't sync Property and creates confusion.
The software is not perfect yet, but even like that we are happy with our purchase.

Properly is a great service, easy to use and makes running a rental business much easier.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous.

Cons: The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though.

Very Responsive

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports.

Cons: Need to be aware that Android and Iphones work a little bit differently. Not a big deal just need to know in advance. Also, be sure to get an overview from Properly before and during set up. While the interface/app is fairly straight forward good to get overview.

Overall: Accountability and streamline in scheduling.

Capterra-loader

Great concept, needs development

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Cons: Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.

Overall: Clear communication to service staff.

Great app to manage our Airbnb

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great app to manage our Airbnb. Easy to communicate with our cleaner for our condo that is not in the same city we live in. We can see when she starts a job when she finishes it and she follows the guy to check List

Cons: Only issue we had was with check-in`s showing up as well but we were able to remove so we didn¿t book our cleaner twice in a row

Has been a game-changer for cleaning management!

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform.

Cons: Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create.
Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Capterra-loader

its basically a website to help arrange cleanings for short term rentals

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I found very good cleaner through their software. Happy with their service..............................................

Cons: Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

Vendor Response

by Properly on January 30, 2018

Hi Ben. Thank you for taking the time to leave a review. We wanted to share lots of good news. If your cleaner isn¿t able to take a job (or cancels), you can simply send that same job offer to multiple service providers listed in our marketplace. When you so that, the first cleaner to accept the job gets it. It¿s a way to find a cleaner QUICKLY when you¿re in a bind. Regarding ratings, we don¿t have customer ratings, but we do track cleaners¿ performance and behavior which you can see on their profile by the badges they earn. We track things like punctuality, completion rate, cancellation rate, response time and response rate. Very soon, you will also see the percentage of ¿thumbs up¿ ratings a cleaner received from clients. Finally, regarding auto pulling listings from STR sites, we want to leave that in the users control so it does require a refresh when you add a new property. Chat with us at support for any questions related to any of the above. Thanks again!

Nice app, but expensive and lacking.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It does what it says it does. Easy to setup and use. Intuitive and clean interface. App and website both work great.

Cons: I think its expensive for the basic functionality it provides. It adds up quick if you have multiple properties so you better have a pretty good operating budget if you also use hosting platforms, dynamic pricing services, etc. If it was cheaper it might be worth it, but as it turns out my hosting platform already offers a similar feature.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use.
Photos are a great help.
I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons: Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments.
Would also greatly assist if user can switch languages within the app with Google Translate.

Vendor Response

by Properly on January 30, 2018

Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

Properly is really helps keep your Airbnb schedule organised properly!!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the checklists and the scheduling of cleaners. Glad that I can ask anyone to join as a service provider without them having to pay.

Cons: Don't know how I can reach more service providers. I would like to be able to pay my service providers through the platform.

Vendor Response

by Properly on January 30, 2018

Hi Sarah! Thank you for your input and for taking the time to leave a review. We wanted to let you know you can reach more service providers in the app by selecting the Community Service Providers option in the app. You can find this in the Contact section or on the individual property profile pages. AND, good news - we¿ll be adding payment through the app later this year. All the best - the Properly Team

Properly is very easy to set up, very easy to use. Great Customer Service!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Set up and customer service is great! It's very nice to have any and all issues reported, and any and all pictures of the homes in one space. It let's us insure that the home is ready for our next guest without having to visit each home. Reporting is also robust. The system is very flexible.

Cons: I wish that we could re-open a job when something additional is found before the cleaner/ inspector leaves.

Vendor Response

by Properly on January 30, 2018

Hi Amy! Thank you for completing a review. Your cleaners and inspectors should definitely use the Report a Problem feature to document issues as they are discovered during a job. Then you will know if any last minute details need to be tended to. Let support know if you don't know where to find this! All the best - the Properly Team.

Great Product!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Cons: Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Vendor Response

by Properly on January 30, 2018

Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.