# Page 2 | Properly Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of Properly Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Properly Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/164315/Properly --- Page 2 - Properly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Properly ## User reviews CM CHARLES M. OWNER Insurance ### "Great app for hosts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2018 meeting my housekeeper for my airbnb Pros I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brad R. Owner Hospitality ### "Great software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2018 Pros The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karen K. Principal ### "Integrates all properties on multiple platforms to one simple interface. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2018 organizes my daily schedule Pros Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers. Easy to use. Reminders for cleaning scheduling. Cons Wish it would warn me when I am duplicating the property. (I do it often) Would like to have a link to the guest directly on Properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Emiliya L. Artist and Instructor Fine Art ### "This is my Lifesaver !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2018 It changed my Life!!! Pros The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Bernadette D. Director ### "This has made running my serviced accommodation so much easier. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2018 Pros As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Zeona M. Airbnb Co-Host / Hospitality Manager / Consultant ### "Good app to help with cleaning scheduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 16, 2018 Pros I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version. Cons We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Stefan P. Director of Listing Operations Hospitality ### "Overall, great! It's easy to use, track problems, " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 Quickly and easily schedule and follow up with our entire cleaning calendar. Pros Ease of use. Notifications of problems. Very easy to integrate and edit new properties. I love the calendar view. It's quick and easy to see all our properties. Cons I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job. Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up. Other than that, it's great! I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Associate ### "Overly Complicated, not professionally built" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 16, 2018 Pros good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency Cons Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Carmen A. Owner ### "Great scheduling tool made for vacation Rentals " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 16, 2018 Pros Love being able to schedule different cleanings in one spot. My housekeepers love being able to see pictures for each apartment. Cons Sometimes our calendar doesn't sync Property and creates confusion. The software is not perfect yet, but even like that we are happy with our purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Micah H. Property manager ### "Properly is a great service, easy to use and makes running a rental business much easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2018 Pros I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous. Cons The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sherry K. Owner ### "Very Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 Accountability and streamline in scheduling. Pros Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports. Cons Need to be aware that Android and Iphones work a little bit differently. Not a big deal just need to know in advance. Also, be sure to get an overview from Properly before and during set up. While the interface/app is fairly straight forward good to get overview. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kellen W. Project Engineer, Major Projects Oil & Energy ### "Great concept, needs development" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2018 Clear communication to service staff. Pros It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device. Cons Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Nathan R. Owner ### "Great app to manage our Airbnb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 16, 2018 Pros Great app to manage our Airbnb. Easy to communicate with our cleaner for our condo that is not in the same city we live in. We can see when she starts a job when she finishes it and she follows the guy to check List Cons Only issue we had was with check-in\`s showing up as well but we were able to remove so we didn't book our cleaner twice in a row Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sharon B. Property Manager / Host ### "Has been a game-changer for cleaning management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 25, 2018 Pros To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform. Cons Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create. Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ben Nicolas r. Real Estate and Loan Sales ### "its basically a website to help arrange cleanings for short term rentals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 19, 2018 Pros I found very good cleaner through their software. Happy with their service.............................................. Cons Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2018 Hi Ben. Thank you for taking the time to leave a review. We wanted to share lots of good news. If your cleaner isn¿t able to take a job (or cancels), you can simply send that same job offer to multiple service providers listed in our marketplace. When you so that, the first cleaner to accept the job gets it. It¿s a way to find a cleaner QUICKLY when you¿re in a bind. Regarding ratings, we don¿t have customer ratings, but we do track cleaners¿ performance and behavior which you can see on their profile by the badges they earn. We track things like punctuality, completion rate, cancellation rate, response time and response rate. Very soon, you will also see the percentage of ¿thumbs up¿ ratings a cleaner received from clients. Finally, regarding auto pulling listings from STR sites, we want to leave that in the users control so it does require a refresh when you add a new property. Chat with us at support for any questions related to any of the above. Thanks again! AU Anonymous User Property Manager ### "Nice app, but expensive and lacking." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 19, 2018 Pros It does what it says it does. Easy to setup and use. Intuitive and clean interface. App and website both work great. Cons I think its expensive for the basic functionality it provides. It adds up quick if you have multiple properties so you better have a pretty good operating budget if you also use hosting platforms, dynamic pricing services, etc. If it was cheaper it might be worth it, but as it turns out my hosting platform already offers a similar feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Colin N. Owner ### "Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2018 Pros Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo. Cons Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2018 Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team SG sarah g. manager ### "Properly is really helps keep your Airbnb schedule organised properly!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2018 Pros I love the checklists and the scheduling of cleaners. Glad that I can ask anyone to join as a service provider without them having to pay. Cons Don't know how I can reach more service providers. I would like to be able to pay my service providers through the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2018 Hi Sarah! Thank you for your input and for taking the time to leave a review. We wanted to let you know you can reach more service providers in the app by selecting the Community Service Providers option in the app. You can find this in the Contact section or on the individual property profile pages. AND, good news - we¿ll be adding payment through the app later this year. All the best - the Properly Team AB Amy B. Executive Director ### "Properly is very easy to set up, very easy to use. Great Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 10, 2018 Pros Set up and customer service is great! It's very nice to have any and all issues reported, and any and all pictures of the homes in one space. It let's us insure that the home is ready for our next guest without having to visit each home. Reporting is also robust. The system is very flexible. Cons I wish that we could re-open a job when something additional is found before the cleaner/ inspector leaves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2018 Hi Amy! Thank you for completing a review. Your cleaners and inspectors should definitely use the Report a Problem feature to document issues as they are discovered during a job. Then you will know if any last minute details need to be tended to. Let support know if you don't know where to find this! All the best - the Properly Team. BM Brandon M. Founder, COO Real Estate ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2018 Pros Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased. Cons Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2018 Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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