--- title: "Bontact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bontact Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/164330/Bontact/" page_type: "product" language: "en" --- # Bontact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bontact ## What is Bontact? Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text. ## What is Bontact used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bontact 2.0 (1) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price $30 Per Feature, Per Month Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 5.0 (4) Value For Money 1.0 (1) Value For Money 5.0 (3) Customer Service 1.0 (1) Customer Service 4.3 (3) ## Bontact alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) ## FAQs about Bontact Overview ### What company size and specific industries is Bontact built for? Bontact is designed for small to medium-sized businesses that sell high-involvement products or services, where customers usually need more time and information before buying. It is suited to companies in any industry that depends on detailed customer interaction, education, and support during the sales process. Features and Usability ### What are the key features of Bontact? Bontact offers chat and messaging, proactive chat, autoresponders, canned responses, and transfers and routing for customer conversations. It also includes CRM and contact management, website visitor tracking, real-time monitoring, activity tracking, reporting and statistics, customizable branding, third-party integrations, and an API. Integrations ### Which third-party tools and platforms does Bontact integrate with? Bontact integrates with FreshBooks, Freshdesk, Meta for Business, Netskope One Platform, Nimble, Salesforce Sales Cloud, Slack, SugarCRM, Telegram, Zendesk Suite, and Zoho CRM. These integrations span accounting, support, messaging, CRM, and business communications tools. Getting Started and Support ### What training and onboarding options does Bontact offer? Bontact provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and step-by-step feature guidance. Getting Started and Support ### What customer support options does Bontact offer? Bontact provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to get assistance for setup, account questions, and troubleshooting. No reviewer feedback about support quality is available, so no conclusions can be drawn about response times or helpfulness. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Bontact includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams direct ways to respond to customer questions and manage conversations across more than one channel. However, it does not include **Real-Time Notifications**. Its support for **Chat/Messaging** and **Multi-Channel Communication** helps businesses maintain responsive customer interactions, handle inquiries in one place, and provide teams with better visibility into ongoing conversations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information Bontact 14 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Basic $30.00 Per Feature,Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Lawyer Law Practice ### "TERRIBLE customer service" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2019 Terrible. Do not use their product - there are DOZENS of good alternatives out there. Pros Nothing. Given what is currently on the market in this sphere, I would never go with Contact. Cons The complete lack of adequate customer support and responsiveness. I sent FOUR emails with NO responses other than an auto-acknowledgement that they received the communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.