--- title: "Bontact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bontact Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/164330/Bontact/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Bontact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bontact ## What is Bontact? Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text. ## What is Bontact used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bontact 2.0 (1) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price $30 Per Feature, Per Month Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 5.0 (4) Value For Money 1.0 (1) Value For Money 5.0 (3) Customer Service 1.0 (1) Customer Service 4.3 (3) ## Bontact alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) ## FAQs about Bontact Overview ### What company size and specific industries is Bontact built for? Bontact is designed for small to medium-sized businesses that sell high-involvement products or services, where buyers typically need more information before making a purchase decision. It is a fit for companies in sectors with longer consideration cycles, such as services, specialty products, and other consultative sales environments. Features and Usability ### What are the key features of Bontact? Bontact offers chat/messaging, proactive chat, and multi-channel communication for website conversations, plus CRM and contact management for storing customer details. It also includes activity tracking, real-time monitoring, website visitor tracking, reporting & statistics, autoresponders, canned responses, transfers/routing, third-party integrations, API, and customizable branding. Integrations ### Which third-party tools and platforms does Bontact integrate with? Bontact integrates with FreshBooks, Freshdesk, Meta for Business, Netskope One Platform, Nimble, Salesforce Sales Cloud, Slack, SugarCRM, Telegram, Zendesk Suite, and Zoho CRM. These integrations span accounting, support, messaging, security, and CRM tools, giving Bontact connections across key business platforms. Getting Started and Support ### What training and onboarding options does Bontact offer? Bontact provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of product features and procedures. Getting Started and Support ### What customer support options does Bontact offer? Bontact provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe support quality, response times, or common frustrations, so the listed channels are the only confirmed support options for Bontact. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Bontact includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams direct ways to respond to customer questions and manage conversations across more than one channel. However, it does not include **Real-Time Notifications**. Its support for **Chat/Messaging** and **Multi-Channel Communication** helps businesses maintain responsive customer interactions, handle inquiries in one place, and provide teams with better visibility into ongoing conversations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information Bontact 14 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Active monitoring of systems, applications, or networks Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Basic $30.00 Per Feature,Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Lawyer Law Practice ### "TERRIBLE customer service" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2019 Terrible. Do not use their product - there are DOZENS of good alternatives out there. Pros Nothing. Given what is currently on the market in this sphere, I would never go with Contact. Cons The complete lack of adequate customer support and responsiveness. I sent FOUR emails with NO responses other than an auto-acknowledgement that they received the communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.