# Kaseware Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kaseware Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/164342/Kaseware --- # Kaseware Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kaseware ## What is Kaseware? Kaseware is a premier all-in-one platform to enable smarter, more productive investigations. It's state of the art features are designed to manage cases, records, evidence, and more. Built to support your organization, Kaseware offers in-platform communications, comprehensive reporting out of the box, and a team of Kaseware experts to support your learning and journey to investigative success. ## What is Kaseware used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Law Enforcement](https://www.capterra.com/law-enforcement-software/)[Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kaseware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kaseware.com/&name=Kaseware) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kaseware 3.0 (3) VS. [4.5 (704)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (3) Ease Of Use 4.6 (691) Value For Money 2.7 (3) Value For Money 4.4 (615) Customer Service 4.0 (2) Customer Service 4.6 (646) ## Kaseware alternatives [4.6 (353)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164342/Kaseware/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Built-In Database A system that allows access to a database structure without relying on an external program Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communications Management Record and track all relevant internal and external communications Kaseware 42 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A system that allows access to a database structure without relying on an external program Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Integration with court management software systems Database of criminal records Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Ability to handle large datasets Graphical representation of data Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Receive and/or send email notifications for urgent updates, requests, or other information Administration and control of evidence related to investigations/cases Formal report compiled by onsite personnel For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Store, manage and track all forms in a centralized location Visualize locations on a map Manage and track all disruptions and incidents Track and visualize the location of incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Activities related to the initial admission of a charge into the organization's care Oversee people and resources to carry out an investigation Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple languages Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Allow users to access multiple services after entering their login credentials once Collect and record basic information related to suspects Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 2.7 (3) ### Starting price Contact vendor for pricing Free trial available Value for money 2.7 (3) 2.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JS John S. n/a Architecture & Planning ### "Software from 2001" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 23, 2023 Pros Nothing. This software is so dated, complicated, difficult to use, not user-friendly. I feel like I am transported back to the year 2001 when I have to use Kaseware. Cons Everything. It's overcomplicated and difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Robert L. System Administrator Hospital & Health Care ### "Kaseware Administrator" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 21, 2020 Basically the user would put in a ticket describing their issue, the bad thing was if the users did not describe the issue correctly it was an issue of trying to figure out what they were wanting. Pros The email feature was very helpful, It is nice to be able to email users from the ticket. Cons There were too many selection in this product to choose from and became very hard to use. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) More options to configure to our Origination. Reasons for choosing Kaseware It was cheaper and the company we were contracted to owned to software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Susan D. Owner Design ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2019 Great product, great customer service. Pros Significantly improved my time spent on case management. Cons There wasn't anything I didn't like about the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)