--- title: "Kaseware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kaseware Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more." source_url: "https://www.capterra.com/p/164342/Kaseware/" page_type: "product" language: "en" --- # Kaseware Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kaseware ## What is Kaseware? Kaseware is a premier all-in-one platform to enable smarter, more productive investigations. It's state of the art features are designed to manage cases, records, evidence, and more. Built to support your organization, Kaseware offers in-platform communications, comprehensive reporting out of the box, and a team of Kaseware experts to support your learning and journey to investigative success. ## What is Kaseware used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Law Enforcement](https://www.capterra.com/law-enforcement-software/)[EMS](https://www.capterra.com/ems-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kaseware?[Manage this product listing](https://www.g2.com/products/kaseware/claim_requests/new?auto=true) ## Kaseware Overview Updated September 2026 AI summary Kaseware supports small and midsize organizations with incident, investigation, and case management needs, providing features such as activity dashboards, alerts, customizable reports, compliance management, and real-time notifications. With deployment across web, mobile, and SaaS platforms, it integrates communication, document handling, and task management to help teams coordinate responses and maintain oversight of ongoing incidents and investigations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kaseware 3.0 (3) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (3) Ease Of Use 4.2 (84) Value For Money 2.7 (3) Value For Money 4.3 (70) Customer Service 4.0 (2) Customer Service 4.5 (83) ## Kaseware alternatives [Case IQ](https://www.capterra.com/p/73201/Case-IQ/) [4.6 (11)](https://www.capterra.com/p/73201/Case-IQ/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/73201/Case-IQ/) [Incident Tracker](https://www.capterra.com/p/119211/Incident-Tracker/) [4.6 (25)](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) Starting price $2100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119211/Incident-Tracker/) Highest Rated [Ontic](https://www.capterra.com/p/204326/Ontic/) [5.0 (2)](https://www.capterra.com/p/204326/Ontic/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204326/Ontic/) [Resolver](https://www.capterra.com/p/147599/Resolver/) [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147599/Resolver/) [View all alternatives](https://www.capterra.com/p/164342/Kaseware/alternatives/) ## FAQs about Kaseware Overview ### What company size and specific industries is Kaseware built for? Kaseware is designed for corporate security agencies and law enforcement firms, especially organizations that need cloud-based tools for incident reporting, investigations, and case management. It fits public safety and security operations of varying sizes, from specialized teams to larger departments handling complex investigative workloads. Features and Usability ### What are the key features of Kaseware? Kaseware offers case management, investigation management, incident management, and evidence management for law enforcement workflows. It also includes customizable forms, reports, and templates, plus task management, contact and records management, geographic maps, and real-time alerts. Additional features include built-in database, mobile access, and third-party integrations. Getting Started and Support ### What training and onboarding options does Kaseware offer? Kaseware provides in person training, live online sessions, webinars, and documentation. In person training and live online sessions support guided instruction, webinars cover scheduled learning sessions, and documentation offers written reference material for teams that need to review features and steps as needed. ## Features AI summary Based on 984 Law Enforcement reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Kaseware includes **Compliance Management** and **Incident Reporting**, giving teams a way to track regulatory requirements and document incidents as they happen. However, it does not offer **Real-Time Monitoring**. Instead, it provides **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), which help teams respond quickly to new developments and stay informed when issues need attention, helping businesses maintain oversight and act faster during active incidents. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Built-In Database A system that allows access to a database structure without relying on an external program Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communications Management Record and track all relevant internal and external communications Kaseware 42 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Built-In Database: A system that allows access to a database structure without relying on an external program - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Court Management Integration: Integration with court management software systems - Criminal Database: Database of criminal records - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Evidence Management: Administration and control of evidence related to investigations/cases - Field Reporting: Formal report compiled by onsite personnel - For Law Enforcement Agencies: For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. - Forms Management: Store, manage and track all forms in a centralized location - Geographic Maps: Visualize locations on a map - Incident Management: Manage and track all disruptions and incidents - Incident Mapping: Track and visualize the location of incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Intake Management: Activities related to the initial admission of a charge into the organization's care - Investigation Management: Oversee people and resources to carry out an investigation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Language: Manage and support multiple languages - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Single Sign On: Allow users to access multiple services after entering their login credentials once - Subject Profiles: Collect and record basic information related to suspects - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 2.7 (3) ### Starting price Free trial available Value for money 2.7 (3) 2.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JS John S. n/a Architecture & Planning ### "Software from 2001" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 23, 2023 Pros Nothing. This software is so dated, complicated, difficult to use, not user-friendly. I feel like I am transported back to the year 2001 when I have to use Kaseware. Cons Everything. It's overcomplicated and difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Robert L. System Administrator Hospital & Health Care ### "Kaseware Administrator" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 21, 2020 Basically the user would put in a ticket describing their issue, the bad thing was if the users did not describe the issue correctly it was an issue of trying to figure out what they were wanting. Pros The email feature was very helpful, It is nice to be able to email users from the ticket. Cons There were too many selection in this product to choose from and became very hard to use. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) More options to configure to our Origination. Reasons for choosing Kaseware It was cheaper and the company we were contracted to owned to software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Susan D. Owner Design ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2019 Great product, great customer service. Pros Significantly improved my time spent on case management. Cons There wasn't anything I didn't like about the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.