Salesforce Platform

4 / 5 20 reviews

Who Uses This Software?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce
  • www.salesforce.com/products/platform/overview/
  • United States

About Salesforce Platform

Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.


Salesforce Platform Features

  • Administrator Level Control
  • Defect Tracking
  • Iteration Planning
  • Project Management
  • Release Management
  • Requirements Review
  • Task Management
  • Test Case Tracking
  • User Level Management
  • Version Control

Salesforce Platform Reviews Recently Reviewed!

Fairly simple to use, however, some education is necessary to fully enjoy the platform.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very robust, capable of much more than we utilize it's capabilities. Along with Conga, it allows for the running of reports, plans, etc. Virtually limitless in how you want to manage things.

Cons: Somewhat clunky at first until you start using it, so it comes down to time in the tool to become more comfortable to expand how we engage the tool's capabilities.

Overall: Nearly unlimited uses for how we manage the information, pull / run reports, display dashboards, and maintain oversight of our multiple plans throughout the globe.

Bad Program, lots of issues

Nov 14, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Everything in one place for your customers, one program, one screen for most of the information needed.

Cons: Too buggy, customer service took too long to fix even one issue that we had, especially after updates of the program

For nonprofits - powerful, but complicated

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Even though it is free for nonprofits, you should expect in start-up costs, realistically. Take advantage of the free apps and extensions, as well as the robust support network, but be aware that you will have to learn the language and back end of salesforce to truly customize it. For that, it might be best to use a developer to start.

Pros: Salesforce is a very powerful CRM system that can handle almost anything and with hundreds of apps to add functionality, you can find pre-built solutions to most business processes. For nonprofits, the nonprofit success pack is a great starter kit and you can't beat the price - free for up to 10 users.

Cons: Because of the plethora of features, it can be hard to navigate and figure things out without help. I wouldn't recommend someone not comfortable with technology and CRMs to think they can set it up themselves with no assistance.

Unless you use Relation Edge- A SF Partner, You Are Going To Have a Rough Time

Nov 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: No email from campaigns and this thing is way too expensive for everything I needed. Including email tracking.

Pros: Relation Edge, a partner of Saleforce, helped me greatly at a Saleforce Base Camp back in April, 2017. The girl there was helpful and really knew her stuff. But that's just it, you have to know your stuff or else you are in trouble.

Cons: Waste of time setting anything and everything up-- especially for one user. No email from campaign. This is a huge issue in the SF community.

Salesforce is awesome

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its an easy way to keep track of all your customer data. They make it easy to run reports, create graphs and search the database for specific items.

Works for most

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: A great product that most users can learn the basics in. Those without experience can dive right in and fill in CRM info.

Cons: This product is a bit difficult to run reports on. Our users are often stuck on how to develop specific searches.

Robust product lots of potential

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Interface and speed of load coupled with a robust platform of suites and libraries that can be integrated

Cons: business value of implementing in smaller business environments where a enterprise level suite may be unnecessary

A well built CRM platform which is easily mangeable

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use with well-maintained documentation of all the requisite needs.
Built-in report generator with all the possible filter parameters and query functionality.

Cons: The cost of setting up custom tables/ fields are comparatively more and the APIs published by Salesforce can be upgraded to support more filter parameters and functionalities

Excellent Platform, Robust, but Complex

Nov 07, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: There's a saying that "nobody ever got fired for picking Salesforce" for a reason. It's an excellent, safe choice.

Pros: Salesforce is the most robust CRM in the market, a point that isn't debatable in my view. For an enterprise organization with complex needs, Salesforce is hard to beat. The sheer number of native integrations is a huge advantage over any other solution. The reporting you get with Salesforce is remarkable.

Cons: It's so robust, it can be overwhelming for those without Salesforce expertise, or a dedicated CRM manager in-house. The permissions are flat out hard. This is more of a con for a small business than a mid-sized to enterprise business with more internal resources. Expect to pay huge hourly rates for a consultant if you don't hire in-house.

Salesforce Platform Review

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce as a platform is extremely easy to use. It holds all relevant data in an extremely organized manner, and the data is at your fingertips. I love it!

Cons: I have no cons with the product. Even when there are bugs, it's fixed quickly and efficiently. The only con comes from now having proper training from my company

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Salesforce Platform is Extensible, Reliable, and Efficient

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of standing up well functioning apps is phenomenal. I can spin something up with a decent amount of features in no time.

Cons: Hard to say. When I was a newbie, I did not like all of the different governor limits around everything. As I became more experienced, I grew to understand and actually (gasp) like them! It is a bad thing if the page queries the Database 101 times in a loop!

Overall: Very quick application development

Generally good functionality

Sep 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you are used to the Salesforce platform it is easy to navigate around and switch between screens.
Easy to set up custom objects and fields where required to enhance standard functionality.

Cons: Reporting is terrible. Data can be accessed but the output formats when manually running and scheduling reports is non-workable.
Restrictions in the ability to add products form multiple pricebooks to one order.

Functional

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows integration with new software to existing and comes with commentary tools that exceed others software

Cons: Task management function is cumbersome to say the least. And reviewing the week tasks can be a bit challenging

Mobile App really needs improvement

Feb 08, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I use Salesforce (desktop) every day for my job to maintain my territory at the leading SaaS company (global, 1500+ employees). However, there are many times that I need access to Salesforce when I'm on the go, and this app is horrible.

Pros: Gives you visibility, although it may be slow and glitch often.

Cons: Cannot edit anything on the mobile app. If I am constantly editing things on my desktop version during the day, why wouldn't I also need to edit things on the go?

Recommendations to other buyers: Use it for visibility purposes only, and be very patient with the app. It is very laggy.

Feature Rich with Clunky, Dated Interface

Sep 12, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I've been using SalesForce for 5+ years now and while feature full, it's confusing to navigate with far more clicks than necessary. The interface has not changed at all in all the years I've been using it which makes me feel like they really just don't care to make the system better.

Pros: You can add your own custom fields and organize them how you want.

Cons: Difficult to find the proper path from lead to opportunity to account. Contacts can be saved on accounts, but aren't automatically applied to opportunities forcing me several clicks to simply add a new person first to the account and then back to the opportunity to see the contact. Changes to your payment plan to reduce accounts are very difficult forcing you to request changes 3 months in advance for them to take effect. However, they have no problem increasing the plan same-day when we need to add new accounts.

Recommendations to other buyers: If you can find a web based software that gives you access to customize your needed fields and create your own custom report, I would recommend choosing another company. I've also heard that SalesForceIQ may be a better alternative. I feel stuck using them since we've compiled our data there for 5 years running, but if I were starting fresh today, I don't think I would ever choose them again.

how was this EVER production ready?

Sep 10, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Since it's launch, Salesforce1 has been a horrid solution. Needing to take your CRM on the go is a necessity for many individuals. Being stuck with this as the interface for it is simply unacceptable. I do not think there are many worse mobile adaptions of a platform as this one. Ugly and an absolute pain to set up view for in the Salesforce administrative area. I'm not sure who designed this or approved it for production, but it's a major bust.

Pros: - Free - iOS and Android

Cons: - Worst mobile adaption of a web interface ever created - Non-intuitive interface even if you are used to the Salesforce core platform - Takes an excessive amount of time to create views for, even when you hire experienced consultants

Apr 06, 2017
5/5
Overall

Dec 13, 2016
5/5
Overall

Jul 18, 2016
5/5
Overall
4 / 5
Features & Functionality
4 / 5
Customer Support

Apr 29, 2016
4/5
Overall