# Line2 Pro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Line2 Pro Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/164363/Line2/ --- # Line2 Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Line2 Pro ## What is Line2 Pro? Line2 is a cloud-based business phone service that lets you talk/text across all your devices with the simplicity of an app. Simply sign up for a Line2 number & you'll have a second phone line to give out for work or when you don't want to share your personal phone. For individuals, its an easy way to keep work calls/texts separate from personal ones. For small businesses, its a full-featured VoIP phone service that gives you & your team a professional phone line on your existing devices. ## What is Line2 Pro used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 60% Neutral 14% Negative 26% Starting price $9.95 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Line2 Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.line2.com&name=Line2 Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Line2 Pro 3.6 (35) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $9.95 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (35) Ease Of Use 4.4 (466) Value For Money 3.5 (34) Value For Money 4.3 (307) Customer Service 3.2 (30) Customer Service 4.1 (338) ## Line2 Pro alternatives Highest Rated [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149117/Business-VoIP/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163604/GoTo-Connect/) [Acefone](https://www.capterra.com/p/264770/Acefone/) [4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/264770/Acefone/) ## FAQs about Line2 Pro Overview ### Which roles and teams benefit most from Line2 Pro? Line2 Pro benefits small-business owners, sales and business development teams, administrative staff, and client-facing professionals who need a dedicated business line. They use it to separate personal and work calls, manage appointment setting and customer outreach, handle billing and scheduling, and stay reachable across mobile workflows. Answer based on 35 reviews Overview ### What company size and specific industries is Line2 Pro built for? Line2 Pro is designed for small businesses and mobile-first teams that need an affordable business phone service without hardware. It suits companies in any industry where staff work remotely, travel often, or use phones as their main business line, especially service-based and field-based organizations. Features and Usability ### What are the key features of Line2 Pro? Line2 Pro offers unified communications tools including VoIP connection, PBX, SIP trunking, and virtual extensions. Its calling features include call routing, call screening, call transfer, call logging, call recording, and call queues. It also includes IVR, voicemail, chat/messaging, video conferencing, reporting/analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does Line2 Pro offer? Line2 Pro provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and product walkthroughs, while documentation offers written reference material for self-paced review of features, setup steps, and common tasks. Getting Started and Support ### What customer support options does Line2 Pro offer? Line2 Pro provides email/help desk, phone support, 24/7 live rep, and chat. Users report mixed support experiences: some say questions get answered and appointments are offered early, while others describe slow or no responses, unresolved technical issues, and trouble getting account or billing problems fixed. Answer based on 5 reviews ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Line2 Pro supports all three features reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams the flexibility to manage calls from anywhere, capture important messages, and direct incoming calls to the right person faster, helping businesses maintain responsive communication and handle customer conversations more efficiently. Mobile Access 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Caller ID 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Line2 Pro 28 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio/Video Conferencing Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 3.6 (35) 3.6 Based on 35 reviews ## Pricing Value for money 3.5 (34) Basic $9.95 Per User,Per Month Value for money 3.5 (34) 3.5 Based on 34 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (30) 3.2 Based on 30 reviews ## User reviews Overall rating 3.6 Based on 35 reviews Filter by rating 5(15) 4(6) 3(5) 2(4) 1(5) Mentioned topic Sorted by most recent SD Sharif D. Inventory analyst Logistics and Supply Chain ### "cloud calling tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2023 Pros Pricing is okay for the software tool, and customer support team responds to questions Cons No issue with the software, works fine for me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jacob V. Funding Manager Financial Services ### "So far so good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2022 As a virtual phone it's more than compatible to work with in any circumstances. You need to refresh the app on window to see updated call logs which can be considered as cons. Pros Pretty organized, Easy to use, Works well in Ios and Android platforms too. Cons Connection goes ups and down If the internet connection is not stable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Megan J. Administrative Assistant, scheduling coordinator, and billing specialist Hospital & Health Care ### "Very user-friendly and effective! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 Overall, this is great for what we needed. I wish there was more that we used for the business. Pros I love the ease of use and the ability to text at will. Cons Generally our mobile access is exceptional unless something is updated or someone else is on the same phone line. When you have many people using the same line it will only work in each capacity for one person except for texting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David K. Vice President, Sales Computer Software ### "Good System - But There Are Others" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 12, 2022 Overall, this is a good product and I have recommended it to other people, but you do need to understand what the limitations are. I personally don't use the text messaging in the app, but it does have that too. Pros Easy to use and set up. Porting my old office line was done rather quickly. Cons 1\. Can only have one line 2. If a call from your cell phone comes in, it places the Line 2 Call on hold 3. Often signs me out - need to re-login more often than I think I should (maybe weekly?) 4. Can't run on more than one device - so YOUR mobile device only. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tracy R. Program Manager Marketing and Advertising ### "Line 2 for daily use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 2, 2022 We use line 2 as a back up voip. One person on our marketing team uses line 1 daily. Pros Line 2 is simple to use and easy to activate. Line is great for people who live in rural areas. This application doesnt require a strong internet connection. Cons The service can be spotty at times with lots of down times. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing Line2 Pro Price and ease if use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Patricia H. Agency Owner Insurance ### "Line2 VOIP" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 14, 2021 Overall it's been pretty good. Support is good. Pros I like that it is a VOIP vs. a land line. You can route calls to your cell phone. It's inexpensive. Cons Calls are transcribed to your email. Transcriptions are not great, but at least I know there is a voice mail to listen to. Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) Cost primarily. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Norma Estela R. Content creator Media Production ### "My experience with Line" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 12, 2021 In general I would not recommend it, there are better free options with more users. I would change the payment option, I would improve the quality of the calls and I would focus on making myself better known in other countries, also, I would add the option of other lines outside the United States and Canada. Also, I would like to be able to reach more users. Pros It is useful for making calls because it has good audio quality. It fulfills what it promises at the beginning and it is useful to have a telephone line from the United States or Canada. Cons Access to the full range of functions is subject to a fee, but is constantly improving. The volume of calls is sometimes very low; it is from telephone lines exclusive to the United States and Canada; sometimes calls are automatically cut off after 5 minutes and it is not always easy to cancel the subscription at the time you want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Megan E. Therapist Hospital & Health Care ### "Easy and low cost solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 20, 2021 Pros Great cost and value for the product, easy to set up and simple. Cons Sometimes the calls dropped, but its possible that was my phone provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ashwin S. Owner Security and Investigations ### "POOR CUSTOMER SERVICE & BILLING" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2021 POOR EXPERIENCE Pros Nothing. This company scams people. I lost over $300 Cons I don't usually leave a review on any business. But this time I was forced to. This is company scams small businesses. A few months ago I had to move my phone number to a different company as the call reception with Line 2 was poor. It's been 5 months since I have moved to a new company but Line2 has still be charging me for the service I have not subscribed for. I do not have any phone number with them, but they still charge me for no reason. I had tried calling the customer care to get this fixed, but they seem to claim that my phone number is still active with them. This is false because I have already ported my phone number over to a different company and am calling Line2 from the new company's app. They have also declined to offer me a refund for their false charges. I am extremely dissatisfied and disappointed with my experience with Line2. I have lost over $300 and would never recommend Line2 to anyone. I am a small business owner and loosing $300 during pandemic doesn't help me. Hence I wanted to share my experience with others to avoid them from falling in to this trap. Thanks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZG Zach G. Engineer Utilities ### "Payed for service, set it up, doesn't work, customer service inaccessible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2021 Pros There is nothing I like about my experience Cons I can log in to my account, but I can't log in to the app or to dashboard.line2.com. Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete. Terrible Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164363/Line2/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.