Who Uses This Software?

If you're looking for a modern phone service that's affordable & mobile, easy to setup with no hardware, Line2 is right for you. Give your business a number that can match your mobile work style.


Average Ratings

14 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Line2
  • www.line2.com
  • Founded 2006
  • United States

About Line2

Line2 is a cloud-based business phone service that lets you talk/text across all your devices with the simplicity of an app. Simply sign up for a Line2 number & you'll have a second phone line to give out for work or when you don't want to share your personal phone. For individuals, its an easy way to keep work calls/texts separate from personal ones. For small businesses, its a full-featured VoIP phone service that gives you & your team a professional phone line on your existing devices.


Line2 Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail

Line2 Reviews Recently Reviewed!


Convenient Phone Service Program

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall great software and very affordable. Can be glitchy at times, but you get what you pay for.

Pros: This cloud based software is very easy to you use and lets you use one or multiple phone numbers across various devices. Decent value for the price, but expect to encounter glitches here and there.

Cons: It can be very very slow to load the software at times. If you have a poor or slow internet connection, often times the software does not work at all.

Decent software for texting and calling

Jul 11, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: decent value for a decent price but expect some minor technical glitches

Pros: The user can get texting and calling options on a single phone. The pricing is cheap and the basic plan is good enough for small businesses especially for international calling over the internet.

Cons: The software doesn't do well if the internet speed is low and moreover it freezes abruptly which is really disappointing. There are certainly several other softwares available that work smoother.

I use it daily for texting in the cloud

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.

Cons: It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.

Overall: It's ok but could be better

Your second number with out a sim

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best calling app with a reasonable pricing. It has call forwarding option. Clear audio for international calls even works with better mobile internet connection

Cons: I was happy with their services so I don't have any cons or negative comments

Overall: 10/10

Cost Effective

Sep 12, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The price is the reason I choose it and stay with it.

Cons: It makes you dial numbers repeatedly to get the number to connect and it is down a lot.

Overall: I have used Line2 for several yrs due to the price but if I could find something in this price range, I would change due to the down time.

Nice option for an organization with a virtual office.

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is cheap and reliable. It does have several settings for customization of phone call flow. It does the job fine enough that I have go looking for a replacement.

Cons: It is a little hard to navigate. I find myself having to click around several places to end up where I want such as to change settings, etc. It doesn't work well on Chrome. Only can access some of the application.

Overall: Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.

Capterra loader

Amazing virtual phone

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great option when you need a virtual phone, it allows you to call/text from the same app.

Cons: When trying to call outside the US, it gives you some issues in regarding country code and area code.

Vendor Response

by Line2 on March 14, 2019

Thank you for taking the time to post your Line2 review. We really appreciate it. ^MS

Line2 Pro needs some re-work to make it more user friendly

Oct 16, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Needs a little work, when you send bulk messages out it freezes your PC.

Pros: Stability of the software has been fairly good, some times it needs to be re-installed, and for the most part it's okay after.

Cons: You can't copy from the software, you can copy the text, and not the number you have sent the message to.

Line2 - Not Worth It!

Feb 11, 2019
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy to use and access from any smart phone

Cons: Functionality. It looks great on paper and on your dashboard, but there are so many issues and problems with Line2 that it is not worth the effort to keep using it. I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

Overall: Poor experience - I would not use Line 2 again. I used them for over one year in the hopes that their support team would sort out the issues I was having but they never could. And the issues were too common place and constant that it ultimately hindered more than helped.

Vendor Response

by Line2 on March 14, 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^MS

Line 2 is very unreliable for business

Mar 03, 2019
1/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It was reliable in the past and the price was OK. I guess you get what you pay for.

Cons: For the past month and a half the system has a 40 seconds delay before a caller hears the first ring. Most clients hang up before that time. I have lost a lot of business due to this .

Overall: Customer service has been terrible. They do not answer the support number and the mail box is always full.

Filling a report on their website has not fixed anything for the past 45 day.

Vendor Response

by Line2 on March 14, 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^ MS

Line2 is a cheap and effective way for recruiters to contact applicants.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Line2 allows me to call and text all my potential applicants from a local number. They have many different plans that are well priced, and allow you to choose your best fit. I enjoyed having the app on my phone to keep in touch even after work hours.

Cons: I wish there was a way to add contact info the same moment you write the message. I often lose messages in the app because I can only add in the name after the fact.

Non-Existent Customer Service

Feb 02, 2019
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Easy to use; plug and play. Basically buy a line and use it with no waiting or set up.

Cons: Very Glitchy; often bad connectivity and downtime

Overall: Horrible! Used them for a year for my small business. They've stopped responding to my emails altogether.

Vendor Response

by Line2 on March 14, 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^

No voice gaps on call. Excellent connection

May 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. User friendly interfase, can store contact profiles and a great BOIP connection. Easy to run

Cons: Can t have more than three calls at the same time, and you need to hang up one to catch up another call

Overall: Makes my work easier every day

Capterra loader

Just ok

Apr 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Line 2 is easy and simple to set up and use

Cons: Calls are glitchy sometimes. I've had issues with dropped calls.