Rapid Gun Systems

Rapid Gun Systems

4.5 / 5 19 reviews

Who Uses This Software?

Gun Stores, Gun Ranges, and Gunsmithing Businesses - Complete firearms retail solution


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Rapid Gun Systems
  • rapidgunsystems.com/
  • Founded 1985
  • United States

About Rapid Gun Systems

Complete POS system (software and hardware) for gun retailers that includes eBoundBook, ID scanning, shooting range management, gun rentals, and smithing capabilities.


Rapid Gun Systems Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Rapid Gun Systems Reviews Recently Reviewed!

Very nice product that has steamed lined most of our ATF processes.

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy touch screen that is customize-able to each situation and built for ease of use....

Cons: There are a few simple POS functions that this does not offer that i think should come with the system for how much you are paying for it.

Great Customer service

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Touch screen easy to use - customization features - Customer Service is awesome & you can get help same day

Cons: It has taken a few month of growing pains to get things the way we want it and some features are not as we understood.

Everyone was nice and friendly and great to work with.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to use. Everyone in store that uses it we are all doing things the same. Also it prompts when you forget something.

We purchased this system not long after we purchased our store due to an inadequate system

Aug 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The electronic bound book and gunsmithing modules. They have increased our back office efficiency.

Cons: The software itself is very good. What I like least is I do not think we were given enough instruction on its complete use. Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee.

Overall: increased efficiency. Excellent inventory control. Excellent serialized tracking methods.

Vendor Response

by Rapid Gun Systems on August 30, 2017

Fae, We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation! We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!

Good experience overall support hours with the time change difference could be improved

Aug 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a Full featured system that leaves room to expand and grow with your business. It's really a good platform.

Cons: The learning curve and limited training that was provided makes it difficult to trim new hires on the system.

Overall: A quality POS

Vendor Response

by Rapid Gun Systems on August 30, 2017

Matt, We appreciate you trusting your business with Rapid Gun Systems. We pride ourselves on providing world-class customer service, which is why we have an on-call team available 24/7/365. You should never have a problem reaching our help desk & we sincerely apologize if that has been your experience at any point in time during our partnership. We stand by our service promise so much that you have direct access to our president, Bart, in the event you feel our team isn't responding appropriately. Expect that you'll receive a call soon to reinforce the value we place on customer service (& to be sure that you have Bart's cell number). We agree 100% with you that there is a time investment required to learn how to use all the advanced features of Rapid Gun Systems. We are more than happy to offer a refresher course and/or a training course for new employees. We can even schedule training for specific modules. CounterpointUniversity.com also has some great videos for reference.

Overall extremely positive. Loved my crew of people

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is really very easy to use once training is finished. I loved how close I worked with a select few individuals. It made training easier and was able to be geared exactly for our store.

Cons: Just like any other form of technology, there are always kinks. I do not feel the price will ever be worth what was actually received. But then again, I may be biased on that.

Overall: I learned way more about gun sales and laws getting into this system then I could have ever learned elsewhere.

The technical support team is great at fixing any problems we may have in a timely manner.

Aug 07, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is easy to understand. It also has lots of options and categories to choose from which makes it very helpful.

Cons: This software does not allow us the option to change what we call "simple corrections" such as, Item Quantity and Last Cost. Once these and other selections have been made and saved there is no way for us to change them if there is an error. Therefore, we have a lot of DO NOT USE items in our system.

Vendor Response

by Rapid Gun Systems on August 30, 2017

Janell, Thank you for taking time to make us aware of the "issues" you are experiencing. I have forwarded your review to our support team and they intend to reach out to your management team to see if we can get some additional training approved. Based on your feedback it seems like we can "fix" and course correct the problems you are experiencing. Please know that you can always contact our help desk/support team at 619) 754-4100 (prompt 3) and they will assist in any way. We find that many times the issues our partners experience are easily corrected (plus, we can instantly deflate any frustrations and anxiety). Let us help!

Excellent

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of features love the reports I can run. I find it easy to use the customer support is awesome.

Cons: The learning curve for teaching new employees is a little strong. Wish there was a manual or additional training that was offered.

Vendor Response

by Rapid Gun Systems on August 30, 2017

Miles, It can't get much better than an "Excellent" review! Thank you for trusting your business with Rapid Gun Systems! We agree that there is a learning curve and that with any robust system it takes time to learn all the ins and outs. Our training program is structured to get you up and running (on basic use combined with any additional module add-ons that you would extra training on). With that said, you are able to set-up any add-on training whenever you like (whether it be a refresher course, a new module/feature that you would like to learn more about, or you have a new hire(s) that you want to train). If you prefer to do self-guided learning, we have a ton of information (including video instruction) on CounterpointUniversity.com. We encourage you to check out the site - you may be pleasantly surprised at the free training tools offered!

Only been open for seven months but its worked great for us

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How the system has been easily taught to all of our employees. We have a few older employees that hate using computers however after working with them for a short time they have enjoyed using the system. Love that the system is very easy to read with big letters and bright colors.

Cons: The delay for the customer to slide their credit card causes some frustration because it sometimes is on a longer delay than other days.

Overall: It has always been dependable in its functions and even if there was a problem it was easily fixed by our management team.

DEPENDABLE

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is somewhat easy to use but took longer than expected to transition. Training was thorough and customer support is great. Nell was/is a great mentor.

Cons: The "work around" for NFA items is disappointing. You have to put the item on layaway and Texas requires sales tax to be payable when collected, so the workaround is cumbersome and error prone. Wish that the system was better for the NFA items.

Overall: Better organized and electronic bound book.

Vendor Response

by Rapid Gun Systems on August 31, 2017

Dwain, Nelle is a gem and we are so lucky to have her (and the rest of our service and support team)! I've forwarded your feedback to our team so they can address the issues you are experiencing with NFA items. As you know, Texas has some very specific requirements and because of this the standard layaway feature in Counterpoint isn't structured to recognize the sale until after the layaway has been recategorized as an actual sale. I confirmed with the team that this is a customization that we can build for you so you won't have to employ a workaround option. Our team will reach out to discuss if this is an option for you. Also, we just launched a new version of Counterpoint which has an updated look-and-feel, as well as some new features. Thank you for being a valued partner!

The software is clunky and awkward. Some actions take more steps than necessary and difficult.

Aug 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It has the potential to do so much more than it currently is. It seems as if the developing and building process was done more efficiently, the program would be more of an asset.

Cons: There are many actions that are made more difficult than they need to be. I think other programs run smoother and are more user friendly. It takes a long time for our team to find solutions through the software. We are still missing components that would be important to running our business, such as the membership portal.

Vendor Response

by Rapid Gun Systems on August 31, 2017

Aubrey, We very much appreciate your feedback and are hoping we can work together to ease the pain points that you are experiencing with the system. We often find that we can easily resolve issues with a quick call to the help desk. We also recommend setting up a system refresher course. It's fairly common that the longer a system has been deployed that more and more users have come and gone and likely the newest users didn't get the same level of system training that the original users did. We'd be happy to get a training set up so we can ensure that everyone is up to speed! Great new is that we just launched a new version of Counterpoint which includes an updated user interface, improved search functionality, and a slew of other features that significantly updated the "old" experience. We also are launching our new membership portal in Q4, so we'll be reaching out to your management team to discuss adding the new module AND upgrading to the new system. Cheers!

This is a great company to deal with! They have an amazing system that meets all of our needs!!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so easy to use! I love all of the reporting capabilities as well as the inventory accuracy!

Cons: I can honestly say that there isn't anything that I dislike about this software since we started using it in our store!

Overall: This software has made it very easy to keep track of all of our serialized and non serialized inventory!

No support after or before California business hours.

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It looked good. It had a nice layout and colors. Quote function was nice. Liked Customer history functions. Customer service was nice and helpful but hard to get a hold of at certain times.

Cons: Sometimes it was hard to navigate to find what you were looking for. Had to open too many screens to get to something that should have been much simpler. Had to log on multiple times.

Overall: Use in store processing.

Vendor Response

by Rapid Gun Systems on August 31, 2017

Dennis, Thank you for taking the time to provide feedback - we very much appreciate it! As a company we pride ourselves on customer service, which is why we are committed to being available 24/7/365 to service our customers. We regret that you've experienced anything but perfection as it relates to our availability. If you aren't aware, we give each of our customers direct access to our president, Bart, to ensure that if the help desk is tied up that you always have an outlet to get a live person on the line (any time, day or night). I will have a member of our team reach out to make sure that you have Bart's number in case you every have an issue reaching our support team. We also are excited to announce that we just launched a new user interface within Rapid Gun Systems and part of the update includes advanced search functionality, making it even easier to find things within Counterpoint. I've alerted our support team to reach out to discuss upgrading your system.

Great System Overall!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps A&D book straight. Does layaway, special orders, gunsmithing and shipping. Makes interacting with the ATF go smoothly. Customer service is amazing. I pay the monthly service fee and they are quick to fix any issues I have.

Cons: Steep learning curve. It takes 10-20 hours of class to learn the system in and out. Once it "clicks" it's second nature though.

Overall: Keeps A&D book compliant.

Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The e4473 is a good feature however it is an add on. I like the DL scan feature and inventory module however I wish it was more powerful. Inventory management is good and fairly easy to use and the ability to put required fields is a plus. One of the best features is the multi gun email received when a person is required to have extra forms filed for their purchase. The ease of use in the fact that this fills out the for for you is also a great feature. Touch screen works well and is easy to edit and customize.

Cons: Screen size on the NCR POS is too small so you can not have a lot of buttons on one screen. The ability to edit price tags and label is an add-on feature that should be included with the software. For the price many of the optional features should be included like the advanced inventory module and the quickbooks integration. Training could be better and since you are buying the software and hardware you should be allowed to have complete access to your SQL database but you are not. Customization is something that should be able to be done by the end user and not something that requires a $100 or more charge from support to have done like a simple MSPR added to you r price tags or the ability to print counter tags. Have some errors that do not get swift attention form support and they tend to fix issues without calling to verify or confirm that it has been resolved so I have had to reopen ticket more than once. PRice to add an extra license is overly expensive and support does not include upgrades as it should. If you own the e4473 as we do and pay support you should not have a fee charged to you when the forms change by the ATF since you pay a hosting fee for the e4473 and support.

Overall: Noce customer management

Vendor Response

by Rapid Gun Systems on August 31, 2017

William, Thank you for being a valued customer and trusting your business with Rapid Gun Systems. Your feedback is appreciated and assists us in becoming a better partner for you and all of our gun store customers. I have forwarded your feedback to our support team and they will reach out to address your concerns (including the possibility of upgrading to hardware with larger screens). We've also recently upgraded to a new version of Counterpoint which has an updated user interface and some new features.

The training/support staff are OUTSTANDING...

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Does our firearms bound book
2. Sales / taxes reports
3. Customized POS screen
4. Customer information

Cons: 1. Only able to conduct certain actions on the POS screen and not in the office, ie. buy backs.
2. Going into sleep mode and having to log on the office terminals, or use user ID swipe cards
only on POS terminal.
3. Unable to extend the time before going into sleep mode.
4. Should be easier to obtain simple inventory reports.
5. Item entries should also include Mfg and not just vendor for ease of reporting.

Overall: Simplifies our daily / monthly operations

Vendor Response

by Rapid Gun Systems on August 31, 2017

Rich, We LOVE to hear that you are having a great experience with our training and support teams. We pride ourselves on providing world-class service! We'd love to discuss the issues you are experiencing in more detail as some of them are compliance related and we unfortunately can't control (e.g. sleep mode functionality). Related to the reporting, we can customize any of the reports (and create new ones), we simply need the details of what you are looking for and we can build it. I've forwarded your feedback to our support team and someone will be reaching out to see how we can iron out the frustrations you are experiencing. Thanks for being a valued partner!

Great system it really has grown into everything you need

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Electronic bound book, they really support the 2a community , touch screen is very user friendly, Intervration with our vendors

Cons: Tech support is in California when I can at 9am est with a emergentcy it takes 1-3 hours to get a call back

Overall: Stream line

Vendor Response

by Rapid Gun Systems on August 30, 2017

Joshua, We are pleased to read that you are enjoying all the features and functionality of Rapid Gun Systems. Our intention is (and always will be) to give our customers the best system filled with solutions to everyday pain points - and that includes exemplary customer service and support. Our promise to you includes on-call support staff 24/7/365, so that you never have to wait for our physical office to open. We sincerely apologize if you experienced anything but perfection. A member of our support staff will be contacting you to reinforce our service promise and to make sure that you have direct access to our president Bart's mobile phone. Any time that you feel you aren't receiving the proper attention, we encourage you to call Bart directly (you should never have to wait 1-3 hours for confirmation that we received your request). Thank you for the feedback as it helps us do what we do even better.

We switched from Celerant and we are never going back! Rapid has streamlined our processes!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for gun sales makes this a no-brainer for any FFL. It has simplified our tasks from receiving all the way to disposition.

Cons: A better GUI would be nice to help with some of our users who are a little less tech savy and need it simple/stupid.

Vendor Response

by Rapid Gun Systems on August 30, 2017

Christian, We are so happy that you made the switch (and even more thrilled that we've proven to you the value of Rapid Gun Systems!). As you know, we've invested a lot of thought into our solution and are excited to announce that we've recently rolled out a new user interface. We received a lot of feedback that the look-and-feel needed a facelift, so we did it! I've forwarded your review to our virtual CIO and he'll be reaching out to introduce himself and share with you the new interface, as well as discuss next steps if you are interested in adopting the updated version of the software. Thanks for being a valued partner!

Best Customer Service, Easy to Use System

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ability to customize almost anything, we have added so many customizations over the past year and will be adding many more in the future.

Cons: Needs a facelift on appearance other than that no other flaws, some of the forms and windows look a little out dated

Overall: Speed, Reporting, User Friendly. almost to many benefits to mention

Vendor Response

by Rapid Gun Systems on August 30, 2017

Tony, Thank you for the glowing review. We value our partnership with Kentucky Gun beyond what words can express. Working with your team to develop customizations helps us provide a better offering to all gun stores that adopt that Rapid Gun Systems product. You'll be excited to learn that Rapid Gun Systems just went through a UI facelift to update our look and feel. We received a lot of feedback that the product was amazing but it felt the appearance was a little "too old looking". We heard it enough that we did something about it and now we'd love to share it with you and your team. Our virtual CIO will be reaching out to schedule some time with you to introduce the newest version of the product and to see if that is something you are interested in adopting. Cheers!