--- title: "Built Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Built the right Workforce Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164380/Built-for-Teams/reviews/" page_type: "reviews" language: "en" --- Built 4.7 (608) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Built Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SN Sakinah N HR CoordinatorHuman Resources, 51 - 200 employeesUsed the software for: Less than 6 months. “The ability to easily share the org chart and make real-time updates in the system has been really helpful.“ February 26, 2024 MF Manal F CCOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Cannot do a lot of things with blackout dates, cannot limit employees # from requesting PTO“ March 18, 2024 PS Patty S AG and Garden EducatorProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “I like being able to keep track of my time off easily and know where I stand without having to bug our HR person.“ December 29, 2023 PH PHILLIP H VICE PRESIDENTInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “it's really hard to navigate and can be very confusing when trying to add time, take away time, track time, etc.“ July 19, 2024 SD Scott D HR DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Good pricing, ease of use, allowed many different PTO buckets, which met our need for a flexible WFH program tracked here.“ January 31, 2024 VL Vitor L EngAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “Not posible to track individual information and more custom options,“ September 29, 2023 DC Danielle C Director of Finance and AdministrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Built for Teams has helped our Organization efficiently process and track PTO. “ November 29, 2023 NP Nicole P Lead Marketing AssistantTextiles, 11 - 50 employeesUsed the software for: More than 2 years. “It doesnt connect to my payroll system.“ November 3, 2023 ## Showing most helpful reviews Showing 1-25 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patricia P. Global Client Partner, Automotive Staffing and Recruiting Used the software for: 2+ years ### "Great features, easy to use, and great customer service" February 27, 2024 5.0 Overall it's been a great experience! Easy to use, easy to roll out, easy to set up logins, and, when we've ever needed help we've received quick responses from support. \[sensitvie content hidden\] is someone who has helped in the past and she was great! Pros The PTO Tracking feature. Employee directory. Org chart function Cons I can't think of anything that I don't like. Review Source Response from Built For Teams February 28, 2024 Patricia, thank you so much for your feedback! We are so glad that your experience with Built has been a great one. Please don't hesitate to reach out to support@builtapp.com if you have any questions or need additional assistance. Haley S. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "It's exactly what we needed! " March 22, 2019 5.0 As the administrator for PTO and Payroll, this software has really made my life easier. It's so easy to track everyone's PTO - and to have multiple policies! We had to grandfather a few employees on the older PTO plan when the company moved to accrual, and it was extremely easy to do so. The employees are able to visually see when they've taken off in the past, in case they couldn't remember. All in all, very happy! Pros I liked that the software itself was very easy to learn for the administrator and user side. There are several reporting functionalities as well. If there was anything I had a question about, or if there was anything additionally needed from the software, the support team was always very willing to help accomplish those tasks! Cons It only recorded in half hour increments. I've had a few employees inquire about 15 minute increments, but this isn't a huge problem. Review Source Response from Built For Teams April 1, 2019 Thanks so much, Haley, for sharing your feedback about using Built for Teams. We've loved having you and your company as our customers all this time! We're very happy to hear that Built for Teams is working so well for you! JM Jeffrey M. Senior Technical Recruiter Information Technology and Services Used the software for: 1-2 years ### "Solid product" November 29, 2023 3.0 Pros ease of use, easy setup, solid product that is great for a small/mid size org. Cons lack of integrations into other platform Review Source Response from Built For Teams December 8, 2023 Great feedback, Jeffrey! I'm glad you've felt like the product works well for your business. We'd love to hear what additional integrations you would like to have, as we are always trying to improve in that area. Can you provide us with more details at support@builtforteams.com? Thank you! Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "A great PTO platform" March 15, 2023 5.0 One of my best business investments was this one. It completes the task and is economical. I adore how people can check their own accounts, which reduces calls and laborious tracking. Pros I loved how simple it was for both administrators and users to learn the software itself. Many reporting features are available as well. The support staff was always more than happy to help me with any questions I had or any additional requirements I had for the software. Cons The Time Approval feature of the mobile app is the only drawback I can think of. It should be easier to use. The rest of it is quite user-friendly and well-organized. Review Source Kayla P. Regional Manager Real Estate Used the software for: 1-2 years ### "BFT Review" September 25, 2018 4.0 I enjoy the software for the most part but I wish these changes would be made. Pros The easy functionality for our employees. They are able to log-in and request time off/put in for sick time, etc. It is helpful because it isn't something I have to manually enter anymore. Cons I dislike the request process. I would prefer that it would allow you to go down to the minute so it's easier tracked. I would also prefer it had the option to mark for tardiness. I use the unpaid tab for that but you have to modify the balance every time. I also dislike that you cannot modify something once it's put in/date passed. I shouldn't have to e-mail for adjustments - I should be able to change them as I'm the admin. Review Source Response from Built For Teams September 26, 2018 Thanks for the feedback, Kayla! First, I have great news that we just added support for by-the-minute requests. We'll reach out to you to show you how to enable that new setting! Second, we're also working on improving the process for modifying historical data. We should have some updates in the near future that will help make that process easier. Thanks for being our customer! Jeffrey K. Co-Founder & COO / Managing Broker Real Estate Used the software for: 1-2 years ### "Excellent PTO Tracking for Mid-Size Business" December 20, 2017 5.0 Pros Excellent value. It is very easy to use. Intuitive interface. PTO tracking allows full customization of policies and multiple policies based on length of service or employee classification. Has enough capabilities to grow with our organization. Cons Wish it had employee time tracking. Additionally, I wish it were easier to move between active and former employees. It would make sense to have a drop down with employee status rather than a multi-step filter. Review Source Response from Built For Teams December 21, 2017 Jeffrey, thank you for the great feedback. Good news that we are close to releasing a time tracking feature! And we'll work on making it easier to move between active and former employees. Great suggestions! BJ O. Reseller Computer Software Used the software for: 1-2 years ### "Experience with both the product and customer services has been wonderful. " December 20, 2017 4.0 Pros Ease of use and features. Built for teams has been easy to work with. They also have great customer support in providing us with both direction and implementation assistance. Cons Lack of API or integration has been a challenge to allow integration with some of the leading ERP systems that we support. Review Source Response from Built For Teams December 21, 2017 BJ, thank you for leaving a review and letting us know how important an API is to you. It's high on our todo list so we'll be sure to reach out to you as soon as we get the first version released. Thank you for being so patient! Tim H. Associate Director Education Management Used the software for: 6-12 months ### "Built for Teams Limited" October 31, 2019 3.0 The software is adequate but noting special and it's lack of integration with other HR functions lessen it's value. Pros It was great for managing and reviewing PTO time and it had a clean and sleek look. It did what it needed to do Cons It's other features at least in my company were very limited and it was frustrating to have to log into a separate system for different HR purposes. Review Source Response from Built For Teams November 5, 2019 Tim, thanks for this candid review. Although we're bummed to read that you weren't 100% happy with our product, we do appreciate you being willing to share your feedback. It sounds like your organization wasn't taking full advantage of all of our HR features, which is unfortunate. We can understand that having to login to different systems for different things makes extra work for you, so perhaps utilizing the rest of our features could have helped alleviate that. We've worked hard to make an integrated HR system that covers a broad range of HR needs, but at some point if a company only chooses to use a small portion of our system, it's tough to avoid the "separate systems" problem that you've identified. Thank you again for your review! Jenna S. Director Of Finance And Operations Marketing and Advertising Used the software for: 1-2 years ### "Best PTO Platform Out There!" September 28, 2018 5.0 I've used many PTO management software, and Built for Teams by far surpasses all of them. Pros Ease of use for admins, ease of use for employees. Cons Not a big fan of the layout of the org chart. Would like to be able to customize the layout. Review Source Response from Built For Teams October 1, 2018 Jenna, thank you for taking time to post a review for us. This feedback is really helpful! I'd love to get your input on how we can improve the org chart layout. Mind sharing your ideas with us on that? Sara H. Vice President Financial Services Used the software for: 6-12 months ### "Vice President Human Resources" December 21, 2018 5.0 This tool is valuable to track employee time out of the office, how much they have used and how much they have remaining. It denies overages making the system the "bad guy" not the boss. Pros The ease to add or remove new employees. Cons Lack of ability to recapture PTO time used when the employee hits a reset. Review Source Response from Built For Teams December 26, 2018 Hi Sara, and thanks for being our customer! This feedback is very helpful and I'm happy to hear that Built for Teams is working so well for you. I'd love to learn more about your comment regarding "recapturing PTO time used"; do you mind replying to this messaging and explaining that a bit further? We love hearing suggestions from customers! RJ Regina J. Accounting Support Specialist Accounting Used the software for: 2+ years ### "Simplify your life - Use Built for Teams" November 10, 2020 4.0 Its easier to request time off, by being able to see co-workers scheduled request, so there's no conflict. I like being able to use this any time of day. Just sign in and it takes just a few minutes to complete. Pros I like the most about the Programs is very easy to use. Simple to edit changes. Keeps track of hours used and available. Separates time off in categories, ex. PTO, Sick, Bereavement, etc... Sends email messages to approver to review time off requested. Cons What I least like about the software is: I don't use the Analytic portion. No need to receive the weekly emails on my working time progress. Sometimes not sure if hours calculated correctly one submitted for time off. Numbers don't always match. Would like to be able to cancel request for time off, if plans change instead of contacting Administrator to do so. The titles of "Reason for requesting time off" & write a description of why requesting time off - seems redundant. Perhaps only one option is needed. Review Source Response from Built For Teams December 14, 2020 Thank you so much for your detailed review Regina! Built for Teams was designed to do the work for you and keep everything simple and easy to track. To address your concern of accuracy, we pride ourselves on the power and accuracy of our accrual engine and the calculations therein. If you feel there is a discrepancy, please contact your manager or account admin so we can cross check for you. As for the Description field, that is an optional field and doesn't need to be filled out. Lastly, the administrator(s) on your account control the setting of if/when employees have the ability to cancel an already approved request. We are so happy to know you love Built for Teams and hope we have provided a bit of clarity to address your concerns. Thank you again for your review! DC Danielle C. Director of Finance and Administration Non-Profit Organization Management Used the software for: 2+ years ### "Streamlined PTO Process" November 29, 2023 5.0 Built for Teams has been great! You can't go wrong choosing it. Pros Built for Teams has helped our Organization efficiently process and track PTO. There are no more lost PTO paper requests. Employees can easily request PTO and the request goes directly to their manager to approve or deny. At any given time, employees can see how many hours they have remaining for PTO. Organizationally, every staff member can see who is off work on a particular day, there's no more wondering if someone is working or not. From a HR perspective, we can easily track PTO hours used and remaining for each employee. Built for Teams is user friendly and intuitive to use. The couple of times I have had questions, Customer Service has quickly been there to solve the issue for. Cons I love everything about Built for Teams. As the person initially setting up Built for Teams, it was time consuming. However, that is to be expected with any new application. It was not difficult, just tedious to get everything set-up correctly. Once it was set-up, it has been running like a well oiled machine. Review Source Response from Built For Teams December 8, 2023 Danielle, Thank you so much for taking the time to leave a review! We are so glad you've had a great experience. Please let us know if there is anything else that we can do for you! SG Scott G. Engineering Manager Industrial Automation Used the software for: 2+ years ### "Easy Managing of Employee Vacations and Time Off." December 9, 2019 4.0 As a small business it is challenging when people are out of the office. Before BFT we utilized Outlook to manage vacations and other out of office items. The problems was that anyone could edit the calendar so we had no idea if the time off was approved by management or not. We also had no easy way to track the total time off an employee was taking. With BFT all employees must make requests to management. Management can view the amount of time they already took off and decide to approve or deny the request. This ensures that employees do not take more time off then they are allowed. Pros When an employee requests time off for various reasons they can easily send a request using the BFT application on their desktop. The request shows up in my inbox and I can approve or deny with one click. Before I approve it however the request shows any already approved vacation conflicts. The online calendar syncs with Outlook so I can see at a glance upcoming vacations. I also like that you can add additional categories other than Vacation. This gives the employee options on how to use their allotted time. Cons At the moment I have not found any issues with the software. Review Source Response from Built For Teams December 16, 2019 Thank you so much for the detailed review Scott! Built for Teams is a solution for organizations of all sizes and we are so glad your smaller business has found a solution to managing time off and office coverage using Built for Teams! We value your business and thank you for being a Built for Teams customer for over 2 years now! JP Jennifer P. Accountant Publishing Used the software for: 2+ years ### "Great Tool" October 23, 2023 5.0 We use this to track all of our PTO. We have multiple categories we allow our employees to use, and BFT accommodates all of them, which I haven't found in other software. Pros My favorite aspect of BFT is its ease of use. From an admin perspective, it's easy to set up accounts and make changes, and our employees never ask questions about how to do something. Cons I think it would be convenient to allow employees to cancel their requests. Review Source Response from Built For Teams December 8, 2023 Hi, Jennifer! Thank you for your feedback! I love hearing that Built has been so user-friendly! We actually do have a setting that does allow employees to cancel their requests. To learn more, please reach out to support@builtforteams.com. Thanks! CR Colin R. Director of Operations Consumer Goods Used the software for: 1-2 years ### "Built For Teams brought order to our PTO policy chaos" March 15, 2019 5.0 We're a small eCommerce company with a headcount of 15. When the team was smaller, paid time-off wasn't being tracked which led to concerns about abuse of the policy and a lack of transparency around who would be out of the office and when. It became necessary to put a tool in place to better handle PTO requests and tracking, but a traditional HRIS would have been overkill for a company our size. Built For Teams allowed me to implement a robust, yet easy-to-use system that didn't cause any headaches for employees and gave managers greater visibility over when each member of their team would be unavailable. Pros \- The UI incorporates best practices so very little training is needed to get new users comfortable with the system; the user experience is very logical. - The shared calendar can be set to allow employees and managers to view others' approved PTO dates to ensure adequate coverage before a new PTO request is made. Cons \- The system can be used to warehouse a lot of employee data that we don't keep in Built (tax info, direct deposit info, benefits data not related to PTO) and the inclusion of those fields can sometimes cause confusion for new employees. Review Source Response from Built For Teams March 27, 2019 Thanks a million for this detailed feedback, Colin! Knowing that our product is bringing some order to your PTO processes is great to hear. Thank you for the feedback regarding the additional, unneeded fields too. It's helpful to hear things like this and it definitely influences our product development roadmap going forward! TG TANESHA G. CEO Real Estate Used the software for: 6-12 months ### "Finally the Right Product!" February 5, 2020 5.0 This was one of my best business purchases. It is cost effective and gets the job done. I love that the users can monitor their own account and it cuts down on calls and manually tracking. Pros Set it and forget it! The setup was easy, there in no ongoing maintenance, and you just add employees as you go. The available policies are customizable and the administrator can edit as needed. The approval process for PTO is very user friendly. The weekly reminders are very helpful! Cons Sometimes, I forget to send the initial set-up email to the employee after adding the new hire to the system. This should be automatic. The directory, org chart and people should be intertwined for ease of use; the sections sort of do the same function. When approving time off requests, it allows approve or deny, but sometimes I need space to send feedback. Reason for choosing Built This product was the best fit for our small business needs because of cost, automatic calculations, and maintenance requirements. Review Source Response from Built For Teams February 18, 2020 Tanesha, your review is so great! We love to hear that you value Built for Teams enough to consider it one of your best business purchases and offers a more effective solution to so many of your daily tasks. As for automating the setup email invitation, many customers like to create employee accounts and assign documents and create schedules etc all before inviting them to the system to ensure they aren't granted access until their profile is complete. This is just one example of why that process is not automatic, but there is a user login report you can pull to help you determine who has or has not been invited as well as if they have logged in or not. If you want to leave feedback on a time off request, you'll need to log into Built for Teams to approve/deny rather than using your email to approve/deny. Then you can leave feedback or comments on the request. We appreciate your time in leaving us such a great review and we truly value you as a customer! Thank you again! Doug S. Administrator Law Practice Used the software for: 1-2 years ### "Easiest vacation/sick time tracker on the market" December 5, 2019 5.0 Built for teams provided a very easy to use, easy to maintain, simple and accurate solution for our company to track sick and vacation time. The customer support is very easy to work with. We absolutely love this product! Pros Best part is how easy it is for our employees to use this product to request paid time off. Cons For some complex setup items, I did have to call their customer service, but they quickly fixed what I was looking for. Reason for choosing Built Great price and lots of postive reviews and recommendations from other customers. Review Source Response from Built For Teams December 9, 2019 Doug, thank you for your stellar review! We love hearing Built for Teams is providing an easier way for your employees to request and manage time off! We do pride ourselves on providing amazing customer service, so thank you so much for the compliment and thank you for being a Built for Teams customer! JB Jim B. Assistant Controller Computer Software Used the software for: 2+ years ### "Excellent product for Time Off tracking" March 15, 2024 5.0 Very positive experience with Built for Teams. Pros Easy to use, good reporting, very affordable Cons Some reports are not intuitive (most are), and take a moment to learn. This may be more due to the once-a-year nature for those particular reports. Review Source Response from Built For Teams March 22, 2024 Hi Jim! Thank you so much for taking the time to leave us a review! We're so glad you've had such a positive experience with Built! If you need any additional assistance with certain reports, please don't hesitate to reach out to us at support@builtapp.com. We're happy to help! JH Jennifer H. Loan Administration Manager Banking Used the software for: 2+ years ### "Quality Product with Room for improvement" December 20, 2019 4.0 Convenience of keeping track of my personal pto, versus maintaining a spreadsheet on my own. And having to hassle HR to make sure I'm accumulating correctly on a regular basis. Pros Ease of use, ability to see the addition of PTO hours, submitted hours, and pending hours is well laid out and easy to follow. Cons Would appreciate the ability to set up reminder emails for pto hours added, or total hours accumulated. Or a statement of activity on a quarterly basis so the possibility of hours not accruing once they've reached the maximum limit. Review Source Response from Built For Teams December 27, 2019 Jennifer we appreciate you taking time to review Built for Teams! Being able to check on your PTO usage and accruals at anytime without having to hassle HR is one of the many perks of using Built for Teams. Thank you for your feedback about reminder emails or activity statements. We love hearing from our customers and your feedback helps us as we continually work to add new features! VL Vitor L. Eng Automotive Used the software for: 6-12 months ### "Built for teams review" September 29, 2023 4.0 Pros Very user friendly and intuitive. Even without train is very acessable and very helpfull for HR management. Cons Not posible to track individual information and more custom options, Review Source Response from Built For Teams October 26, 2023 Hi Vitor! Thank you for your review! One of our biggest goals is to keep the software extremely user-friendly, and I'm glad that we were able to accomplish that for you! I would like to know more about what information you would like to track and the custom options that you'd like to have. If you email support@builtforteams.com, I'd love to see if we can come up with some better solutions for you! KW Kerrie W. HR Assistant Banking Used the software for: 1-2 years ### "Built Review" August 23, 2024 4.0 Have been working with Built for 3 years now, and find it easy to use. Pros Built is easy to navigate through and if not sure can click on support and find answers you might have. Cons Don't really have anything that don't like. Review Source LS Laura S. Head of School Education Management Used the software for: 2+ years ### "Great way to manage PTO!" August 30, 2018 5.0 Pros As a school, we struggled for years to accurately manage and track the many, many requests for personal, professional, or sick time. Built for Teams was game-changing for us--for the teachers making the requests, for the administrators approving the requests, and for the HR and accounts managers reconciling PTO at the end of each year. It's effortlessly effective. Cons I wish we could program BFT to automatically notify our HR manager upon each approval. Review Source Response from Built For Teams August 31, 2018 Laura, you've been a customer for years now, and for that we thank you! We do have a feature that allows notifications of approved time off. I'll reach out to you directly to help you set that up. Thank you so much for being our customer and for posting this review! MS Mike S. SVP of Operations Hospitality Used the software for: 2+ years ### "Feedback on Built for Teams" January 16, 2020 5.0 Great tool to track our individuals time and appointments Pros Overall very easy to use, easy tracking and good reporting Cons We don't have the ability to track "extra" hours worked - just time taken away from normal business hours. Review Source Response from Built For Teams January 20, 2020 Mike, thank you so much for your review! We love hearing our customers appreciate how easy Built for Teams is to use, yet how accurate it is as well! In reference to tracking "extra" hours we do have solutions available to assist in tracking those kinds of hours or overtime. Your account administrator could reach out to our Support Team for additional information regarding that. We thank you again for your review and for being a Built for Teams customer! GM George M. HR & HSE Director Oil & Energy Used the software for: 1-2 years ### "Poor support" December 31, 2019 4.0 Pros Ease of use. Easy to set up. Our employees liked it. Cons Software works. Reaching people with questions does not. Our managers could not see our PTO requests, even after they were set up to. Reason for choosing Built We just left Built for Teams a few weeks ago. Farewell & good luck! We couldn't talk to you or call a number to speak. Happy trails! Review Source Response from Built For Teams January 7, 2020 George, we appreciate your feedback and are so glad to hear your employees are loving Built for Teams. The majority of our reviews rave about our customer support so it's rather surprising to hear otherwise. We value our customers and apologize if you had a less than satisfactory experience at one point. Thank you for continuing to be a Built for Teams customer and allowing us the opportunity to strive to serve you better! GS Gregg S. Business Unit Manager Warehousing Used the software for: 1-2 years ### "Use of Built for Teams" November 17, 2019 5.0 We have a much better idea of who, when and where of our employees. Pros The calendar view of people being off. I can look at just my team or any other departments to allow for future planning of meetings or projects. Cons Limited to amount of administrators foe separate individuals. Review Source Response from Built For Teams December 2, 2019 Gregg, thank you for taking time to review Built for Teams! We are so happy to hear the software has allowed you to better visualize your team and be able to more effectively plan. In response to amounts of administrators, Built for Teams actually allows an unlimited amount of administrators in the system. That being said, if there is something we can assist you with in better utilizing this feature for your specific organization, please let us know as we would be happy to help! 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