# Built Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Built the right Org Chart solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164380/Built-for-Teams/reviews --- Built 4.7 (608) [View alternatives](https://www.capterra.com/p/164380/Built-for-Teams/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Built Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SN Sakinah N HR CoordinatorHuman Resources, 51 - 200 employeesUsed the software for: Less than 6 months. “The ability to easily share the org chart and make real-time updates in the system has been really helpful.“ February 26, 2024 PH PHILLIP H VICE PRESIDENTInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “it's really hard to navigate and can be very confusing when trying to add time, take away time, track time, etc.“ July 19, 2024 AM Alison M Chat AgentInformation Services, Self-employedUsed the software for: 6-12 months. “Built for Teams helps businesses stay organized by managing the workload and tasks associated with each project.“ July 16, 2023 MF Manal F CCOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Cannot do a lot of things with blackout dates, cannot limit employees # from requesting PTO“ March 18, 2024 PS Patty S AG and Garden EducatorProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “I like being able to keep track of my time off easily and know where I stand without having to bug our HR person.“ December 29, 2023 VL Vitor L EngAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “Not posible to track individual information and more custom options,“ September 29, 2023 SD Scott D HR DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Good pricing, ease of use, allowed many different PTO buckets, which met our need for a flexible WFH program tracked here.“ January 31, 2024 PH PHILLIP H VICE PRESIDENTInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “the user experience is not very friendly“ July 19, 2024 ## Showing most helpful reviews Showing 1-25 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patricia P. Global Client Partner, Automotive Staffing and Recruiting Used the software for: 2+ years ### "Great features, easy to use, and great customer service" February 27, 2024 5.0 Overall it's been a great experience! Easy to use, easy to roll out, easy to set up logins, and, when we've ever needed help we've received quick responses from support. \[sensitvie content hidden\] is someone who has helped in the past and she was great! Pros The PTO Tracking feature. Employee directory. Org chart function Cons I can't think of anything that I don't like. Review Source Response from Built For Teams February 28, 2024 Patricia, thank you so much for your feedback! We are so glad that your experience with Built has been a great one. Please don't hesitate to reach out to support@builtapp.com if you have any questions or need additional assistance. AS Amulya S. Regional Director Hospitality Used the software for: 1-2 years ### "Making "taking time off" even easier!" January 16, 2020 5.0 I have used Built for Teams for last two years for myself and my team. I am extremely happy with its functionality and ease of use. Pros The simplicity of the software is the best aspect. Taking time off and recording time away from work should not be complicated. Built for Teams makes it easier and hassle-free. Cons The only con that I would mention will be the "Time Approval" functionality in the Mobile App. It needs to be more user-friendly Everything else is very streamlined and user-friendly. Alternatives considered [Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/) Reason for choosing Built The presentation by the company and cost was our main factor. Review Source Response from Built For Teams January 20, 2020 Amulya thank you so much for your wonderful review! Built for Teams truly is an incredibly user friendly program with flexible options and powerful tools. We appreciate your feedback and please know our development team is continually working on improvements and we are very excited about the improvements coming to our mobile app soon! AS Anna S. AVP for HR Education Management Used the software for: 2+ years ### "It serves the purpose for now " February 22, 2024 3.0 It serves the purpose at the moment because our ERP capability is lacking Pros the price, ease of use, ability to allow managers to use Cons not being able to save proposed org charts, tiny font on pdfs Review Source Response from Built For Teams February 26, 2024 Hi Anna! Thank you for taking the time to leave us a review! I'm glad that the software is serving your purposes for now. I'd love to talk more about utilizing our features to make the PDF exports easier to view and how our Position Management module includes a chart approval feature for saving proposed charts. If you have additional questions, please reach out to us at support@builtapp.com. RH Rachel H. Director of Finance Accounting Used the software for: 6-12 months ### "Review" February 24, 2020 5.0 Pros \- ability to quickly access information in one place - can approve vacation from the email without login - convenience Cons \- it is one more thing to log into - employees often don't use it making it ineffect Reason for choosing Built Features balanced with price. ease of expandibility of features and employee size Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) People were not using ADP time and attendance. They felt it was too complicated and without ease of use. Review Source Response from Built For Teams March 6, 2020 Rachel thank you so much for your review! It's great to hear you love the convenience of being able to approve time off right from your email on the go! Built for Teams does offer Single Sign On (SSO) with Google, Outlook and Slack. We can certainly help you get that setup! Thank you for being a valued customer and for your review! Haley S. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "It's exactly what we needed! " March 22, 2019 5.0 As the administrator for PTO and Payroll, this software has really made my life easier. It's so easy to track everyone's PTO - and to have multiple policies! We had to grandfather a few employees on the older PTO plan when the company moved to accrual, and it was extremely easy to do so. The employees are able to visually see when they've taken off in the past, in case they couldn't remember. All in all, very happy! Pros I liked that the software itself was very easy to learn for the administrator and user side. There are several reporting functionalities as well. If there was anything I had a question about, or if there was anything additionally needed from the software, the support team was always very willing to help accomplish those tasks! Cons It only recorded in half hour increments. I've had a few employees inquire about 15 minute increments, but this isn't a huge problem. Review Source Response from Built For Teams April 1, 2019 Thanks so much, Haley, for sharing your feedback about using Built for Teams. We've loved having you and your company as our customers all this time! We're very happy to hear that Built for Teams is working so well for you! Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "A great PTO platform" March 15, 2023 5.0 One of my best business investments was this one. It completes the task and is economical. I adore how people can check their own accounts, which reduces calls and laborious tracking. Pros I loved how simple it was for both administrators and users to learn the software itself. Many reporting features are available as well. The support staff was always more than happy to help me with any questions I had or any additional requirements I had for the software. Cons The Time Approval feature of the mobile app is the only drawback I can think of. It should be easier to use. The rest of it is quite user-friendly and well-organized. Review Source Kayla P. Regional Manager Real Estate Used the software for: 1-2 years ### "BFT Review" September 25, 2018 4.0 I enjoy the software for the most part but I wish these changes would be made. Pros The easy functionality for our employees. They are able to log-in and request time off/put in for sick time, etc. It is helpful because it isn't something I have to manually enter anymore. Cons I dislike the request process. I would prefer that it would allow you to go down to the minute so it's easier tracked. I would also prefer it had the option to mark for tardiness. I use the unpaid tab for that but you have to modify the balance every time. I also dislike that you cannot modify something once it's put in/date passed. I shouldn't have to e-mail for adjustments - I should be able to change them as I'm the admin. Review Source Response from Built For Teams September 26, 2018 Thanks for the feedback, Kayla! First, I have great news that we just added support for by-the-minute requests. We'll reach out to you to show you how to enable that new setting! Second, we're also working on improving the process for modifying historical data. We should have some updates in the near future that will help make that process easier. Thanks for being our customer! Jeffrey K. Co-Founder & COO / Managing Broker Real Estate Used the software for: 1-2 years ### "Excellent PTO Tracking for Mid-Size Business" December 20, 2017 5.0 Pros Excellent value. It is very easy to use. Intuitive interface. PTO tracking allows full customization of policies and multiple policies based on length of service or employee classification. Has enough capabilities to grow with our organization. Cons Wish it had employee time tracking. Additionally, I wish it were easier to move between active and former employees. It would make sense to have a drop down with employee status rather than a multi-step filter. Review Source Response from Built For Teams December 21, 2017 Jeffrey, thank you for the great feedback. Good news that we are close to releasing a time tracking feature! And we'll work on making it easier to move between active and former employees. Great suggestions! BJ O. Reseller Computer Software Used the software for: 1-2 years ### "Experience with both the product and customer services has been wonderful. " December 20, 2017 4.0 Pros Ease of use and features. Built for teams has been easy to work with. They also have great customer support in providing us with both direction and implementation assistance. Cons Lack of API or integration has been a challenge to allow integration with some of the leading ERP systems that we support. Review Source Response from Built For Teams December 21, 2017 BJ, thank you for leaving a review and letting us know how important an API is to you. It's high on our todo list so we'll be sure to reach out to you as soon as we get the first version released. Thank you for being so patient! Tim H. Associate Director Education Management Used the software for: 6-12 months ### "Built for Teams Limited" October 31, 2019 3.0 The software is adequate but noting special and it's lack of integration with other HR functions lessen it's value. Pros It was great for managing and reviewing PTO time and it had a clean and sleek look. It did what it needed to do Cons It's other features at least in my company were very limited and it was frustrating to have to log into a separate system for different HR purposes. Review Source Response from Built For Teams November 5, 2019 Tim, thanks for this candid review. Although we're bummed to read that you weren't 100% happy with our product, we do appreciate you being willing to share your feedback. It sounds like your organization wasn't taking full advantage of all of our HR features, which is unfortunate. We can understand that having to login to different systems for different things makes extra work for you, so perhaps utilizing the rest of our features could have helped alleviate that. We've worked hard to make an integrated HR system that covers a broad range of HR needs, but at some point if a company only chooses to use a small portion of our system, it's tough to avoid the "separate systems" problem that you've identified. Thank you again for your review! DS Deb S. Director of Operations Pharmaceuticals Used the software for: 2+ years ### "Useful and Affordable" October 23, 2023 5.0 This program is excellent for our small company as we don't have a budget that allows for paying our HR vendor to track PTO. It's super easy to use, easy to make corrections or adjustments to, and we never have complaints from staff on it. Pros This program is easy to use. We have a wide range of technical skill on our team and even the less talented staff find this easy to learn and use. Cons One feature that would be helpful is to be able to make requests into the next year and pull the PTO from the correct bucket. We have carry-over time (from the previous year) that expires in the current year, and then the current year time that will roll over into the carry-over bucket, and should be used first. So if someone wants to take time off in January of next year, we have to wait until January to request it. Also not sure if this program automatically clears out carry-over that expires and replaces it with current year time that is left over. Reason for choosing Built Ease of use and affordability Review Source Response from Built For Teams December 8, 2023 Hi, Deb Thanks for leaving us a review! We are so happy the system has been easy to use for your whole team! We would love to discuss your current setup in more depth as I believe we may have a better solution for you in this specific scenario. You can reach out to support@builtforteams.com for more information. Thank you! LS Loni S. Key account manager Automotive Used the software for: 2+ years ### "Large factor " March 13, 2024 5.0 Pros Everyone that has access can see and check Cons None that im aware of at this time .. maybe sharing the time off company wide Review Source Response from Built For Teams March 20, 2024 Hi Loni! Thank you so much for taking the time to leave us a review. I'm so glad you enjoy the fact that everyone in your company has easy access to Built. There are also options to limit what everyone can see inside Built so that not everyone can see the time off being taken company-wide. If you would like to learn more about how to implement these restrictions, please reach out to us at support@builtapp.com. Thanks! KS Karen S. Manage of Client Services Alternative Medicine Used the software for: 2+ years ### "Easy To Use And Track Time Off" March 6, 2024 5.0 It does not take an IT degree to add employees, maintain, or approve time off. The reminders are great with on-click approvals. My employees find it very easy to request time off. Pros Setting up new employees is very easy. Adjustments to accruals, adding time off, and reviewing available hours is not complicated but still comprehensive. Cons The dropdowns could use a bit of a rewrite. Review Source Response from Built For Teams March 13, 2024 Hi, Karen! Thank you so much for leaving us a review! I'm so glad the system has been comprehensive but has maintained easy use for your employees! I'd love to better understand the rewrite suggestions that you have for rewrites on our dropdown menus. Could you reach out to support@builtapp.com? Any additional feedback on how to improve our customers' experience is much appreciated. LS Laura S. Partner, Director of Strategy Design Used the software for: 2+ years ### "Easy to use!" February 28, 2024 5.0 Overall, we love Built for Teams, it's easy for everyone to use whether they are employees or managers. Pros We love Built For Teams, it helps us track our team's personal information and salaries. We are easily able to share payroll stubs and track PTO with setup alerts for all applicable managers. Cons We have unlimited PTO but still need people to submit for requests when taking off. We have not quite figured out how to have unlimited PTO without just updating the numbers constantly. Review Source Response from Built For Teams March 1, 2024 Hi Laura! Thanks so much for taking the time to leave us a review! We are so glad you've enjoyed Built so much. I would like to point out that we do have an Unlimited PTO policy type that may be much more beneficial for you in automatically tracking the number of hours taken. This can be submitted without the need for manager approval if desired. If you would like additional information on setting this up for your organization, please reach out to us at support@builtapp.com. Thanks! RN Rebecca N. Office Manager Investment Management Used the software for: 2+ years ### "Community Capital Management" April 24, 2024 5.0 Overall I'm very happy and enjoy having this product. Pros Built for Teams is very user friendly and organized. Cons The Built for Teams calendar sometimes causes issues when syncing with Microsoft Outlook. Review Source Response from Built For Teams May 7, 2024 Rebecca, thank you so much for your feedback! I am so glad your experience with Built has been such a positive one overall. Please let us know if there are any questions that you have about how to better manage the calendar sync with Outlook. You can reach us at support@builtapp.com. BP Bob P. Controller Real Estate Used the software for: 1-2 years ### "Built for Teams Review" December 13, 2019 5.0 Managing PTO is so much simpler now as opposed to when we managed it with a spreadsheet and the employees love it. Pros Very easy to train employees on how to use the portal. The program is pretty intuitive, and it has streamlined our process for tracking PTO. Employees can log in at any time to see their current PTO balances, which eliminates employees asking how much PTO they have remaining. We use three different PTO pots (PTO, Optional Holidays & Work Remote) and Built for Teams makes it a breeze to manage. the reporting is pretty robust as well allowing me to generate reports for any date range and include all or select employees. Cons Editing past PTO can be a challenge, currently, we have to make an adjusting entry if an employee's plans change and they don't use the time they requested. I know they were working on a way to make these corrections, so it's possible that edits can be made now. the only other item I would consider a bit of a con is there's no phone support. Support is done through chat - sometimes it's very quick but other times not so much. Review Source Response from Built For Teams December 19, 2019 Bob, we really appreciate your detailed review and candid feedback. It's great to hear how Built for Teams has streamlined your processes and that your employees are loving it! If we are able to help make managing PTO "a breeze" as you put it, that makes us so happy to hear! In regards to our chat support, when a support request comes in, our entire team is able to offer input allowing everyone's expertise to be utilized to get answers and resolutions to your questions or issues faster than calling in and waiting on hold for who knows how long. This method allows us to help more people and serve them better. Thanks again for your great feedback and for being a Built for Teams customer! KM Katie M. HR & Marketing Manager Automotive Used the software for: 2+ years ### "Great Customer Service" September 14, 2018 4.0 You guys have done or worked with me to figure out the best solutions to my problem. I wish the software was more personalized or had the options to personalize more but you listen to your customers and I appreciate that. Pros Its very simple and easy to use. Customer service is great and they always respond in a timely manner Cons I'm not able to personalize per role. Like all level two managers see this, level one this, level three this. I would like to be able to personalize the calendar more as far as black out dates vs days we cant have any techs off but can still have office roles off. We are a body shop and only have fill ins for specific roles. I wish when I changed someones job title it automatically changed them to the group they are in. For example: If we have a DA Tech that moves to a team. I can select that he is moving to Reassembly Jr and the group i made would update his hrs to 10 hrs PTO time when requested, it would remove him from the DA Tech group he was in and add him to the Reassembly group, etc. It would make it a lot easier to sync everything to one. Review Source Response from Built For Teams September 17, 2018 Katie, we really appreciate your feedback. I know your organization has had some unique needs, based on the type of work you do and the way your organization is structured. We'll keep working with you to try to find ways to meet your unique needs! BD Blake D. President Marketing and Advertising Used the software for: 2+ years ### "Good fit for our web agency" March 30, 2024 5.0 Pros The PTO portion has worked really well for our company. Before, one of our programmers had built our own internal system, it had bugs, became outdated and no longer helpful. Then, we were introduced to Built for Teams and it's worked great for years. If we've ever had an issue, the customer service has been quick to respond and help us resolve our question or situation. Cons It probably has some features we don't utilize. Reason for choosing Built It was recommended by a friend who was also happy Review Source Response from Built For Teams April 3, 2024 Blake, thank you so much for taking the time to leave us a review! I'm so happy that you've had a great experience with both our product and our customer service. Please don't hesitate to reach out to support@builtapp.com if you need anything! KR Kolja R. General Manager Information Technology and Services Used the software for: 2+ years ### "Easy to Deploy, Maintain, and Use" October 20, 2023 4.0 We use Built for Teams to track employee time, including sick time and holidays (paid time off). Pros It's very intuitive to use and it can be offered to employees without training. Cons The user interface could use an upgrade. Reason for choosing Built Ease of Deployment and UseFunctionality Review Source Response from Built For Teams October 26, 2023 Thank you for your review, Kolja! I'm so glad Built for Teams has been so easy for you to use. And actually, exciting news... Our team is currently working on a UI upgrade! This has been highly anticipated and I can't wait for it to roll out in the near future! AB Amber B. AR Manager Staffing and Recruiting Used the software for: 2+ years ### "Built for Teams Lives up to the Hype" April 26, 2024 5.0 Overall excellent system and we really love the org chart feature. Pros It's easy to use for employees as well as administrators and made tracking time for our company a breeze. Cons The accrual date can be a bit confusing if it is changed for the first week after the change occurs. Review Source Response from Built For Teams May 7, 2024 Amber, Thank you so much for taking the time to leave us a review! I am so glad that Built has made time tracking so easy for you. If you have any questions about accrual calculations with the accrual date, please don't hesitate to reach out to us at support@builtapp.com. We're happy to help! MB Michelle B. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Built for Teams makes office scheduling a breeze" March 11, 2020 4.0 Pros Very easy to see when someone in the office is already scheduled off and is also very easy to schedule time off Cons There are limits. Like if you need to leave for the day at 3:15, you have to select either 3 or 3:30. Also we work 7 1/2 hour days so if I schedule off 1/2 a day, it doesn't always calculate the right amount of time out. Review Source Response from Built For Teams March 30, 2020 Michelle, thank you for you feedback and review! We obviously love hearing that Built for Teams is making scheduling time off a breeze! In reference to your time increment feedback, Built for Teams actually has ability to allow for time off request in 1 min, 15 min, 30 min, and half day increments. Each company gets to configure this setting. If your half day requests aren't calculating correctly, the value of each day on your schedules may need be adjusted which is something your company admin can do. Our support team would be happy to assist in configuring any of these settings. Thank you for being a Built for Teams customer and for leaving a review! BK Brian K. Director, IT Services Accounting Used the software for: 2+ years ### "Great PTO Tracking Tool" November 11, 2020 5.0 Built for Teams has been a huge time saver. What use to take a few hours a month maintaining a spreadsheet has been cutdown to less than 15 minutes approving time off requests. Pros This tool is very easy to setup and maintain. Employees are able to track their PTO balance. Before Built for Teams we were using a spreadsheet to track employee PTO balances. Cons I would like to see them add a few more reports and make report generation a little easier. Reason for choosing Built Cost, easy of use and customer service were all factors that lead us to choose Built for Teams. Review Source Response from Built For Teams December 14, 2020 This is a stellar review and we thank you so much for that Brian! We love hearing that Built for Teams is saving you so much time and energy. We also appreciate your feedback about adding even more reports. We are continually working to update and improve so we will take your suggestion to heart. Thanks for being a Built for Teams customer! MS Mike S. SVP of Operations Hospitality Used the software for: 2+ years ### "Feedback on Built for Teams" January 16, 2020 5.0 Great tool to track our individuals time and appointments Pros Overall very easy to use, easy tracking and good reporting Cons We don't have the ability to track "extra" hours worked - just time taken away from normal business hours. Review Source Response from Built For Teams January 20, 2020 Mike, thank you so much for your review! We love hearing our customers appreciate how easy Built for Teams is to use, yet how accurate it is as well! In reference to tracking "extra" hours we do have solutions available to assist in tracking those kinds of hours or overtime. Your account administrator could reach out to our Support Team for additional information regarding that. We thank you again for your review and for being a Built for Teams customer! GM George M. HR & HSE Director Oil & Energy Used the software for: 1-2 years ### "Poor support" December 31, 2019 4.0 Pros Ease of use. Easy to set up. Our employees liked it. Cons Software works. Reaching people with questions does not. Our managers could not see our PTO requests, even after they were set up to. Reason for choosing Built We just left Built for Teams a few weeks ago. Farewell & good luck! We couldn't talk to you or call a number to speak. Happy trails! Review Source Response from Built For Teams January 7, 2020 George, we appreciate your feedback and are so glad to hear your employees are loving Built for Teams. The majority of our reviews rave about our customer support so it's rather surprising to hear otherwise. We value our customers and apologize if you had a less than satisfactory experience at one point. Thank you for continuing to be a Built for Teams customer and allowing us the opportunity to strive to serve you better! GS Gregg S. Business Unit Manager Warehousing Used the software for: 1-2 years ### "Use of Built for Teams" November 17, 2019 5.0 We have a much better idea of who, when and where of our employees. Pros The calendar view of people being off. I can look at just my team or any other departments to allow for future planning of meetings or projects. Cons Limited to amount of administrators foe separate individuals. Review Source Response from Built For Teams December 2, 2019 Gregg, thank you for taking time to review Built for Teams! We are so happy to hear the software has allowed you to better visualize your team and be able to more effectively plan. In response to amounts of administrators, Built for Teams actually allows an unlimited amount of administrators in the system. That being said, if there is something we can assist you with in better utilizing this feature for your specific organization, please let us know as we would be happy to help! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.