# Deem Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Deem the right Travel Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164406/Deem-Work-Fource/reviews --- Deem 4.4 (26) [View alternatives](https://www.capterra.com/p/164406/Deem-Work-Fource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Deem Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kai T Front Office Product ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “Requires little to no training for end users thanks to a great help feature which guides users along.“ December 8, 2023 ES Ethan S V.P. Human Resources Hospitality, 201 - 500 employeesUsed the software for: 6-12 months. “The UI and maneuverability within DEEM is unmatched.“ October 28, 2023 KC Kyle C Product ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: Less than 6 months. “the simplicity and clarity and easiness to book travel“ November 8, 2023 SP Stephanie P Technology SpecialistLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “I like that there is only one app for integration and most features of Deem are available in the app.“ October 3, 2022 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian O. Patient experience specialist Hospital & Health Care Used the software for: 6-12 months ### "Traveling arrangements made easy " April 12, 2019 5.0 Pros This is a very all inclusive program that making traveling for business easy! As a user I find this tool to be very intuitive and user friendly. With the ability to do everything from flights, lodging and rentals this all in one program is very easy and efficient. I would recommend this for any company !! Cons I don’t have any cons about this program. It’s very user friendly like any other travel site. You can refine you searches, add stops etc. really easy to use as an end user. Review Source JB James B. Director Staffing and Recruiting Used the software for: 2+ years ### "Beautiful travel reimbursements" November 21, 2024 5.0 Pros Deem uploads invoices for travel expenses for reimbursement. Cons Deem has nothing to be worried about it. Review Source TB Tracy B. Director of Client Services Consumer Services Used the software for: 2+ years ### "Deem " October 27, 2023 3.0 Pros The end user experience is easy to navigate Cons I would like to see it easier to configure on the travel management side of things. Delegate navigation, PTA, credit card assignment. Review Source KT Kai T. Front Office Product Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great OBT with innovative features for end-users, but confusing admin dashboard" December 8, 2023 4.0 Great tool ! Capabilities to configure private fares are extensive and continuously improved at record speed. High customer satisfaction as well. Pros Requires little to no training for end users thanks to a great help feature which guides users along. Hotel location safety check, sharing flight options via email from search results, great app, etc. ! Very quick to implement industry required changes (e.g. adding country of issuance to KTN field). Cons Unfortunately it is not intuitive. The fact that e.g. adding a ghost card to the site requires you to go to at least 4 different places does not make sense. Steps are easily missed. After adding it at the first place a pop up warning should appear, stating that it's not live and where to go next. The ability to clone private rates to other already existing Deem sites is lacking. For TMCs with a lot of airline agreements it is tough to manage. Reason for choosing Deem Great new features and continuous innovation, ease of new site implementation. Review Source AM Alexandra M. Online Services Supervisor Hospitality Used the software for: 2+ years ### "Green means go" October 19, 2022 4.0 I have had tremendous support with the Deem team and appreciate all of their efforts to come up with solutions, update programming, provide direction and have noticed the new efforts in reference material and design. Pros The hotels results are beautiful with information regarding location/photos/reviews. The very clearly identified CANCELLABLE in GREEN vs NONCANCELLABLE in RED icons. It is very clear to the end users without having to disect the policy. Cons I would love to see more reporting capability in the software, such as reportable fields captured during booking. Regardless of the data being raw data, it would be a great feature. Review Source MF Mike F. Corporate Technology Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Deem Review - Mike Frounfelter - Uniglobe Travel Designers" October 27, 2023 4.0 I have been using Deem for 20+ years through all of its transitions in that time. Customer support/training has always been top notch! Pros Easy of use for both customers and admins Cons Functionality of PTA could be improved, ability to change/cancel through Amadeus GDS. Review Source HO Hiroyuki O. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "At viewpoint of TMC" March 23, 2023 4.0 Deem is suitable for small business. Larger business likes Concur with expense integration. Pros Site designs and user interface are very modern and user friendly over Concur. SaftyCheck is great feature.Ask Etta function is also very helpful. Cons No expense software. Very slow response for questions. New futures/function development is very slow and behind from competition. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Review Source KO Karen O. Client Configuration Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Deem" October 27, 2023 5.0 Really great. We receive great support from the Deem Team and our customer base is very happy with the tool. Pros Ease of use. The mobile app and all of the features which mimic the desktop version. Cons Programming the site involves multiple steps. Review Source TM Terra M. Online Support Airlines/Aviation Used the software for: 2+ years ### "Deem Travel Review" October 27, 2023 5.0 Love using Deem because of it's simplistic design. Pros I like the clean look and feel. Deem is easy to use and very intuetive for travelers. Cons I would like more reporting options available. Review Source KB Kathy B. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] assistance" November 5, 2022 4.0 good Pros \[SENSITIVE CONTENT\] was a huge help in setting up a new complicated travel site for our client. She went above and beyond to help. Offered suggestions to improve the site. Helped with the actual work and was very fast to respond to everything. She also showed me where all the seet documents can be foundOur clients like the option to have travelers book their own travel but stay within policy Cons confusing set ups. PTA is somewhat limited Reason for choosing Deem familiararity and better service Review Source MZ Melissa Z. Sr. Travel Manager Banking Used the software for: 2+ years ### "Etta review" November 16, 2022 4.0 Been with Deem for several years, support is great. Lately, things do feel a little more bumpy as far as support and communication goes. Shout out to \[SENSITIVE CONTENT\] - she is a true one of a kind. Pros Simplicity, not overwhelming. A first time booker can navigate the tool with little supervisions/direction Cons Hotel search can be glitchy with reference points and airport default search. Wish you could search flights by flight number on trip planner page. Error messages don't indicate what the issue is most of the time. Reason for choosing Deem Easy of use, look and feel of the tool. Review Source RR Rebekkah R. Client Configuration Specialist Hospitality Used the software for: 1-2 years ### "Deem performance" October 30, 2023 4.0 Pros The platform overall and the best customer service. The support our TMC gets far exceeds any other OBT. The ease of use from the traveler perspective. Cons The PTA process. The agent team needs to be able to 'claim' the reservation when they get manual approval if an approver can't access their email. Fed Rooms are not present when configuring a government employee. Review Source DR Deborah R. Travel Technology Consultant Hospitality Used the software for: 2+ years ### "Deem Support/Training Is by far the Best" January 18, 2023 5.0 Pros User Friendly and very dependable. The Layout I like better than others. Cons Some of the programming but if I do not understand I can always reach out to someone for help and \[SENSITIVE CONTENT\] is very responsive to my need for help! Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Review Source WB Whitney B. Head of Customer Success Consumer Services Used the software for: Less than 6 months ### "Simple and well designed online booking tool" October 28, 2023 5.0 I loved being able to book, modify and easily cancel and rebook my trip with Deem. It was great and I didn’t run into any issues. I loved how simple it was and the process was very easy. Pros The sleek design and user friendly interface make booking travel seamless. It isn’t confusing or overly complex making it easy to know exactly which action you are taking and what to do next. Cons I don’t love that you can’t search all types of fares in a search but have to toggle between them in the search. Review Source PP Pat P. Corporate Technology Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Deem review" October 27, 2023 4.0 Pros Easy to train and implement to new clients. Cons Hotel issues and unable to set preferred hotels in order of preference.Inability to change reservations online Reason for choosing Deem To provide clients options Review Source PL Phil L. Vice President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Deem" October 27, 2023 4.0 We are offerering Deem as an alternative to the restrictions of Concur Pros We are most happy with User Interface and Support. Our relationship with Deem has been very strong and it is a product we push on most new client Cons We have client issues with Hotel bookings often Review Source SP Stephanie P. Technology Specialist Leisure, Travel & Tourism Used the software for: 2+ years ### "Deem Review" October 3, 2022 5.0 Pros The mobile app is great! I like that there is only one app for integration and most features of Deem are available in the app. Cons The software could be a little more user friendly for travel admins. Review Source ES Ethan S. V.P. Human Resources Hospitality Used the software for: 6-12 months ### "DEEM is a game changer" October 28, 2023 5.0 Great Pros Moving Concur to DEEM has been a game changer. The UI and maneuverability within DEEM is unmatched. Cons Getting used to a new product/process always takes some time, but DEEM made it easy. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Concur was not user friendly. Review Source AC Anna C. director Leisure, Travel & Tourism Used the software for: 2+ years ### "great obt tool" December 15, 2022 4.0 Pros the best out there in my opinion, and works great with their expense product Cons deem/certify sometimes has issues with availability Review Source DY Dominic Y. Technology Specialst Information Technology and Services Used the software for: 6-12 months ### "Solid tool" October 3, 2022 5.0 Pros It is easy to learn and use. It is also has a very clean appearance. Cons I wish the shop by time path was more robust Review Source JK Jason K. Software Instructor Used the software for: 2+ years ### "Great way to book travel" July 20, 2018 5.0 Pros I mostly use the mobile app. It is very simple to search for flights and book business trips. Also able to add hotels Cons The app feels a little outdated. Some flights don't show up unless you have that certain time of the day selected. Also, I've noticed a handful of times price differences between DEEM and the airline's direct site Review Source VR Verified Reviewer Product Manager Biotechnology Used the software for: Less than 6 months ### "Lots of bugs" December 8, 2019 4.0 We use Deem to book all of our work travel, including airfare, hotels, cars. Pros Deem is nice for our company because we can save travel preferences and rewards numbers. It does automatically sync travel components like flights, hotels, and rental cars for your stay so you are not inputting the same information over and over. Cons I don't like the hotel search very much. It is hard to visualize where hotels are or to search for a hotel that is not near the airport that you are flying into. There also tend to be a lot of bugs and glitches, such as dates changing uncontrollably or information not staying as you input it. Review Source VR Verified Reviewer Guest Lecturer Higher Education Used the software for: 1-2 years ### "Makes traveling for business so easy!" March 21, 2018 5.0 Easy to use. Love the mobile application. Free Southwest airlines check in. I can pin my seat when browsing flights to make sure I get a window or aisle. Pros The automatically linked calendar saves me the hassle of adding travel itineraries manually. I always find the flight I want for less than what I can get it on Expedia or Priceline. Cons The expense application captures receipts on the fly but it's lightweight in comparison to other expense providers. Review Source EF Emogene F. Avp Used the software for: 2+ years ### "Use Deem as global travel management solution" July 13, 2018 3.0 Centralized travel management and support platform with 24 hr support Pros Deem allows me to compare and save a variety of travel config options, makes easy to reuse previous itineraries for rebooking Cons Deem does not always show all hotels in a geopgraphy. Not sure if it is getting updated regularly, I like to stay in new hotels and Hilton TRU brand and others not loadedas options Review Source KC Kyle C. Product Manager Airlines/Aviation Used the software for: Less than 6 months ### "Made what could have been a frustrating trip simple" November 8, 2023 5.0 Pros the simplicity and clarity and easiness to book travel Cons Could have some improvements on the simplicity around cancelling and switching flights Review Source Similar Products Featured ## Related categories [Travel Management](https://www.capterra.com/travel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.