--- title: "Ideagen Mail Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ideagen Mail Manager Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/164410/Ideagen-Mail-Manager/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Ideagen Mail Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ideagen Mail Manager ## What is Ideagen Mail Manager? Mail Manager is an email management tool that helps businesses file and search for emails and attachments within Microsoft Outlook. The tool searches through emails that have been sent by one particular client or project and flags relevant ones, providing filing options as soon as they arrive. The mobile application allows field-based employees to send emails and attach documents, as well as set reminders for various tasks. ## What is Ideagen Mail Manager used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ideagen Mail Manager?[Manage this product listing](https://www.g2.com/products/ideagen-mail-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ideagen Mail Manager 4.1 (19) VS. [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price Contact vendor Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (19) Ease Of Use 4.6 (84,303) Value For Money 3.9 (18) Value For Money 4.5 (60,296) Customer Service 4.1 (18) Customer Service 4.5 (55,216) ## Ideagen Mail Manager alternatives Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (87,167)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,535)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,183)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/) [4.2 (863)](https://www.capterra.com/p/266980/Yahoo-Mail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266980/Yahoo-Mail/) [View all alternatives](https://www.capterra.com/p/164410/Ideagen-Mail-Manager/alternatives/) ## FAQs about Ideagen Mail Manager Overview ### Which roles and teams benefit most from Ideagen Mail Manager? Ideagen Mail Manager is most used by IT administrators, systems leads, and technical support teams that manage email filing standards, retention, and user access. Project, operations, and information-management professionals organize correspondence by project or contract, while finance, legal, engineering, and executive teams keep audit-ready records for compliance and decision-making. Answer based on 19 reviews Overview ### What company size and industries is Ideagen Mail Manager built for? Ideagen Mail Manager is for small, project- or client-based businesses, with 84% of reviewers from this segment. It supports risk, compliance, productivity, and records management needs, particularly in Architecture & Planning, Construction, and Financial Services, each representing 16% of reviewers. Email management is the most common use case at 58%. Answer based on 19 reviews Features and Usability ### What are the key features of Ideagen Mail Manager? Ideagen Mail Manager offers archiving and retention, email tracking, email monitoring, and real-time monitoring for message oversight. It also includes shared inboxes, inbox management, routing, autoresponders, and response management for handling incoming mail, plus search/filter, tagging, reporting/analytics, and third-party integrations for organizing and reviewing email activity. Integrations ### Which third-party tools and platforms does Ideagen Mail Manager integrate with? Ideagen Mail Manager integrates with six third-party platforms: Microsoft SharePoint, Dropbox, OneDrive, Procore, ProjectWise, and Synergy2. Microsoft SharePoint is the most frequently reviewer-confirmed integration, supporting email and attachment filing from Outlook into SharePoint sites and document structures. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Ideagen Mail Manager offer? Ideagen Mail Manager provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars offer group learning, documentation provides written reference material, and videos allow self-paced review of key features and setup steps. Getting Started and Support ### What customer support options does Ideagen Mail Manager offer? Ideagen Mail Manager provides FAQ/forum, phone support, and chat. These channels let users search common answers, speak with support staff, or get help through chat when needed. No reviewer feedback about support experience is available here, so no claims can be made about response time or helpfulness. ## Features AI summary Based on 17,634 Email Management reviews Capterra data shows that buyers of email management software rank the following features as their top priorities: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Ideagen Mail Manager supports all three of the features reviewers value most: **Inbox Management**, **Search/Filter**, and **Email Tracking**. Together, these capabilities help businesses keep inboxes organized, find important messages faster, and monitor email activity more effectively, allowing teams to manage communication with better visibility and control. Inbox Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Email Monitoring 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Archiving & Retention 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data Recovery 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system Drag & Drop 3.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Ideagen Mail Manager 21 features Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Provides a channel for team members to share AI models, media files, communicate, and work together Manage, organize, and store contact information Customize data fields to support various needs and use cases Ability to restore deleted, hidden, or lost data from an email server/system Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Organize, prioritize, and manage incoming communications Access the system via a mobile application Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (19) 4.2 Based on 19 reviews ## Pricing Value for money 3.9 (18) ### Starting price Free trial available Value for money 3.9 (18) 3.9 Based on 18 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Procore](https://www.capterra.com/p/56250/Procore/)[ ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (18) 4.1 Based on 18 reviews ## User reviews Overall rating 4.1 Based on 19 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(2) 3(0) 2(0) 1(4) Mentioned topic Recent reviews first, then most helpful SP Simon P. Department Manager Used the software for: 1-3 years ### "Unique Solution That Solved a Major Problem Effortlessly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 18, 2025 Mail Manager has been a definite benefit to our company. It helps capture a lot of business and project information transmitted via email, which we otherwise wouldn't have access too. It's certainly helped lower our business risk. Pros It solves a huge problem that we have, and didn't know that such a product existed for years. I've not seen anything like it since either, so it's a unique solution. Cons It would be nice to have the ability to create new spaces within Sharepoint directly via Outlook, rather than having to add it separately. It may also then help reduce the need to run discover file locations so often. IS IT Systems Administrator IT Systems Administrator Used the software for: Less than 1 year ### "Easy to use and excellent company to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2025 The team at Ideagen made the sales and on-boarding experience a breeze. Their support team is very helpful, as well. Overall, we've had a very good experience with Mail Manager. Pros Mail Manager gave us an easy way to export emails from Outlook into our project folders. This helps us keep project related data together in one place and makes searching for information much easier! Cons While they're working on a release date, the lack of support for the new version of Outlook is keeping our users from using it and the web version. AD Associate Director Associate Director Used the software for: Less than 1 year ### "Seamless transition and very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2025 Switching to Ideagen Mail Manager was a positive experience, with a seamless rollout and strong user adoption despite initial apprehension. The software excels in email organisation and search efficiency, although it falls slightly short compared to its predecessor in terms of broader file search capabilities. Overall, it delivers significant benefits for managing and retrieving email data. Pros Extremely smooth transition from previous software. Easy for staff to adopt with minimal resistance. Powerful email search functionality. Keeps inboxes organised and clutter-free. Trial phase helped build confidence across the team. Cons Lacks the ability to search across all project folder files on the server (only searches emails). Only works with Classic Outlook, not New Outlook. CO Controller Controller Used the software for: 3-5 years ### "Unable to cancel or reduce the seats." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2025 Pros The principal loved it to organize the emails and file them to the server by projects and personal filing space. Cons Customer servier is not good. They ask you to lock into 2 years contract and is very unflexable when the team shrinks and when need to reduce seats. The terms and conditions are very unfrendly and preditor like. TA Tom A. IP Analyst and System Admin Used the software for: 1-3 years ### "The perfect fit for our custom 365 solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2025 We were exploring options for a case management system for our in house team, and all the major providers seemed too overkill for our needs. We decided to go with a Sharepoint solution, with Oneplace used to integrate our emails into the Sharepoint file structure. This required some initial legwork, but now the system works for us. Oneplace plays a big part in that. Pros Oneplace allows us to save emails easily from Outlook straight into our case management system (we are a stretched in house team). Oneplace does not require any upkeep or admin. I have not changed its configuration in many months. Cons It can occasionally be a little slow to load our Sharepoint file structure. It also lacks the ability to save emails and attachments simultaneously as separate files. IM Information Management Coordinator Information Management Coordinator Used the software for: 1-3 years ### "Valuable software to help with integrating SharePoint into your environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2025 I've had a positive experience both with the software and support. Pros OnePlace is great at providing additional integration features for MS Office and SharePoint. We use the OnePlace Mail Outlook add-in every day to manage uploading emails to SharePoint. The few times i've had to deal with support I have found them responsive and easy to deal with. The platform is also flexible and can be easily adapted to your environment. Cons Some of the features in OnePlaceMail could be improved. The upload feature works very well but the ability to browse emails stored in SharePoint from within Outlook is not well implemented, rather than allowing you to browse using Outlook natively, it simply opens OnePlace within the Outlook window which reduces usability. Not a deal breaker by anymeans but could be a killer feature for us if implementation were better. We also at times experience a bug where the OnePlaceMail add-in stops working. This requires us to delete the OnePlaceMail config file for the Outlook add-in to work. A minor issue that is infrequent and easy to fix. SM Sales Marketing Sales Marketing Used the software for: 1-3 years ### "Mail Manager is outdated and the customer service is awful" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2024 The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! Pros Nothing it didn't work for so many of the employees Cons The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! FE Fire Engineer Fire Engineer Used the software for: Less than 1 year ### "seamless filing for cross user coordination" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 21, 2023 good, used by many in the company and solves difficulty of organisation. Pros once set up, filing emails is quick and easy Cons set up can be difficult with sharepoint. CS Christine S. Finance Manager - IT Used the software for: I used a free trial ### "Product Analyzer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2019 Working with the two gentlemen I did, setting up Mail Manager was easy. Pros The ease of storing emails, keeping exchange server clean, It's AI ability to not keep duplicates when two or more people save the same email thread. It's ability to keep just one. The search features to help find an email(s) related to a specific topic. The list goes on. This software is absolutely amazing Cons Can't say I really found anything negative about it yet. AB AP Business Liaison AP Business Liaison Used the software for: 3-5 years ### "WTW OPS Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 OnePlaceMail is one of the best selling points of OPS. Almost all of the special functions are in this add-in. Pros All of its features, from OPS Mail to OPS Docs -Easy maintenance -Seamless transition between old SP and SPO platform -Easy upload and management of metadata -Client application add-in is very useful and functional (i.e. Save to SharePoint, Send and save, Insert attachment or links, etc.) -Language recognition (special characters) Cons \-Sometimes configuration takes longer to take effect after initial installation. MP Managing Partner Managing Partner Used the software for: Less than 1 year ### "Great solution for saving emails into SharePoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2021 Fantastic! It does exactly what we need. Pros OnePlaceMail does exactly what Microsoft should have done to enable users to save emails into SharePoint. The product integrates smoothly into Outlook and does not disrupt your normal email workflow. It is also quite intelligent at learning where emails should be saved so that it can make good suggestions when saving emails. Cons The only frustrations I have are with accessing emails once they are saved into SharePoint, but this is a problem with SharePoint itself, not with OnePlaceMail, so I can't fault the product for this. If only OnePlaceMail could replace SharePoint! HO Head of Public Transport Contracts Head of Public Transport Contracts Used the software for: 3-5 years ### "Mail manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 4, 2018 Sharing of emails in project folder target than having them buried in outlook Pros Easy filling of emails into project folders as you go. Remembers where you last filed similar emails and prompts you to file there again Cons Can get a little slow if your mailbox is very full DO Director or ADAC-structures Director or ADAC-structures Used the software for: 3-5 years ### "500% annual increase in cost blows this product out the water." 1.0 September 21, 2022 Pros For my business the functionality was good Cons Most everything until they have tried to apply a 500% increase in annual charges. Mandy K. Environmental Engineer Used the software for: Less than 1 year ### "Good for Tracking Correspondence " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 6, 2021 Overall I like this software but I could go without it. Pros I like how seamlessly this software installs and works with Outlook. Cons It can be a bit too nested and somewhat confusing to get set up initially. OC O365 Consultant O365 Consultant Used the software for: 3-5 years ### "Does what it should do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2021 For users it is very easy to move mail and attachments into SharePoint. As said before, also a central location to configure overall settings. Pros As an administrator working for different companies, I have known OPM for a long time yet. And it is always evolving and now even more easy to configure and implement OnePlaceSolutions into the SharePoint environment with settings configurable from a central place for all users or test users just by creating different profiles. Cons there are some improvements with some settings that can't be configured or changed but overall, it does what the customers expect. Regarding licences, it should provide only a warning when you are out of them, instead of not giving it at all. Because an automatic cleanup is not happening .. Got a script for cleaning up the SharePoint list. TS Technical Support Specialist Technical Support Specialist Used the software for: 1-3 years ### "User Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2021 Pros Smooth integration with Sharepoint and Office Apps Cons There were few bugs in resolution but the new release 8.3.1 have resolved the issue PM Project Manager Project Manager Used the software for: 3-5 years ### "Minimum 10 users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 5, 2019 Pros It's a great piece of software that leverages Sharepoint extremely good Cons The fact that they now demand a minimum of 10 users and don't even offer anything for less than 10 users. I want to buy it, but we don't need 10 licenses. FO Firm Operations Manager Firm Operations Manager Used the software for: Less than 1 year ### "OnePlace Solutions is Key to Making SharePoint Implementation a Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2021 The product is simply in a class by itself. Share Point is a good product. Share Point with OnePlace is a great product. This is how Share Point was meant to be utilized! Pros Once it's setup, the ease of deployment is very straight-forward. It takes less than 5 minutes to setup per user and the training minimal because OnePlace follows all of the windows standard methodology. Cons The setup requires someone with Power Shell experience. OnePlace Solutions Support staff will do it for you but you have to schedule a time with them. I wish they had some support staff stateside. QA QA and Systems Lead QA and Systems Lead Used the software for: Less than 1 year ### "Seamless Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 24, 2021 Seamless Integration and the team with \[SENSITIVE CONTENT\] were awesome in assisting us nationally with the rollout. Pros Seamless Integration with Sharepoint. To many questions to make this a quick update about your services Cons Seamless Integration - too many questions though in this review platform. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.