# Ideagen Mail Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ideagen Mail Manager Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/164410/Mail-Manager --- # Ideagen Mail Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ideagen Mail Manager ## What is Ideagen Mail Manager? Mail Manager is an email management tool that helps businesses file and search for emails and attachments within Microsoft Outlook. The tool searches through emails that have been sent by one particular client or project and flags relevant ones, providing filing options as soon as they arrive. The mobile application allows field-based employees to send emails and attach documents, as well as set reminders for various tasks. ## What is Ideagen Mail Manager used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ideagen Mail Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ideagen.com/&name=Ideagen Mail Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ideagen Mail Manager 4.1 (19) VS. [4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price Contact vendor Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (19) Ease Of Use 4.6 (13,252) Value For Money 3.9 (18) Value For Money 4.5 (10,022) Customer Service 4.1 (18) Customer Service 4.5 (9,816) ## Ideagen Mail Manager alternatives [4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,316)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/202338/Gmail/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,471)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,421)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [View all alternatives](https://www.capterra.com/p/164410/Ideagen-Mail-Manager/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Archiving & Retention 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Search/Filter 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Inbox Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Data Recovery 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system Drag & Drop 3.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Third-Party Integrations 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Ideagen Mail Manager 21 features Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Customize data fields to support various needs and use cases Ability to restore deleted, hidden, or lost data from an email server/system Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Organize, prioritize, and manage incoming communications Access the system via a mobile application Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 4.2 (19) 4.2 Based on 19 reviews ## Pricing Value for money 3.9 (18) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (18) 3.9 Based on 18 reviews ## Integrations [ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Procore](https://www.capterra.com/p/56250/Procore/)[ ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) ## Support, customer service and training options Customer Service 4.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (18) 4.1 Based on 18 reviews ## User reviews Overall rating 4.1 Based on 19 reviews Filter by rating 5(13) 4(2) 3(0) 2(0) 1(4) Mentioned topic Sorted by most recent SP Simon P. Department Manager Mechanical or Industrial Engineering ### "Unique Solution That Solved a Major Problem Effortlessly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 15, 2025 Mail Manager has been a definite benefit to our company. It helps capture a lot of business and project information transmitted via email, which we otherwise wouldn't have access too. It's certainly helped lower our business risk. Pros It solves a huge problem that we have, and didn't know that such a product existed for years. I've not seen anything like it since either, so it's a unique solution. Cons It would be nice to have the ability to create new spaces within Sharepoint directly via Outlook, rather than having to add it separately. It may also then help reduce the need to run discover file locations so often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Hi SImon, Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Mail Manager has become such a valuable solution for your organization, especially in capturing critical business and project information that helps lower your business risk. Your suggestion about creating new SharePoint spaces directly from Outlook is excellent feedback. We understand how this would streamline your workflow and reduce the need to run discover file locations as frequently. We're always looking for ways to enhance the user experience, and insights like this help shape our product development. If you'd like to discuss this feature request further or share additional ideas, please reach out to your account manager or visit our support portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Thank you for choosing Ideagen Mail Manager and for taking the time to share how it's benefiting your company! Kind regards, The Ideagen Team AU Anonymous User IT Systems Administrator Civil Engineering ### "Easy to use and excellent company to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2025 The team at Ideagen made the sales and on-boarding experience a breeze. Their support team is very helpful, as well. Overall, we've had a very good experience with Mail Manager. Pros Mail Manager gave us an easy way to export emails from Outlook into our project folders. This helps us keep project related data together in one place and makes searching for information much easier! Cons While they're working on a release date, the lack of support for the new version of Outlook is keeping our users from using it and the web version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager is helping you keep project data organized and making information searches much easier. It's wonderful to know our sales, onboarding, and support teams have provided such a positive experience. Great news about new Outlook support - we've released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information through our support portal at https://mailmanager.help.ideagen.com/hc/en-gb. This should resolve the access issues your users were experiencing. Thank you for choosing Ideagen Mail Manager. Kind regards, The Ideagen Team AU Anonymous User Controller Architecture & Planning ### "Unable to cancel or reduce the seats." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 21, 2025 Pros The principal loved it to organize the emails and file them to the server by projects and personal filing space. Cons Customer servier is not good. They ask you to lock into 2 years contract and is very unflexable when the team shrinks and when need to reduce seats. The terms and conditions are very unfrendly and preditor like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for taking the time to share your feedback. We're glad to hear that Ideagen Mail Manager has been valuable for organizing emails and filing them by projects and personal space - that's exactly what we designed it to do! Regarding contract terms and seat adjustments, your account manager is best positioned to discuss your specific situation and explore available options. Please reach out to them directly to have this conversation about your current needs. We appreciate your feedback about the customer service experience and will use it to continue improving. Kind regards, The Ideagen Team AU Anonymous User Associate Director Architecture & Planning ### "Seamless transition and very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2025 Switching to Ideagen Mail Manager was a positive experience, with a seamless rollout and strong user adoption despite initial apprehension. The software excels in email organisation and search efficiency, although it falls slightly short compared to its predecessor in terms of broader file search capabilities. Overall, it delivers significant benefits for managing and retrieving email data. Pros Extremely smooth transition from previous software. Easy for staff to adopt with minimal resistance. Powerful email search functionality. Keeps inboxes organised and clutter-free. Trial phase helped build confidence across the team. Cons Lacks the ability to search across all project folder files on the server (only searches emails). Only works with Classic Outlook, not New Outlook. Switched from [Newforma Project Center](https://www.capterra.com/p/213641/ConstructEx/) Our Newforma servers were at end-of-life and needed upgrading or replacing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this excellent feedback! We're thrilled to hear that the transition from your previous software was seamless and that your team adopted Ideagen Mail Manager with minimal resistance. It's wonderful that the trial phase helped build confidence across your organization. Great news about New Outlook - we've now released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information at https://mailmanager.help.ideagen.com/hc/en-gb/. Your point about broader file search capabilities beyond emails is valuable feedback that helps shape our product development. We're continuously enhancing Ideagen Mail Manager's functionality based on insights like yours. Thank you for choosing Ideagen Mail Manager as your solution when moving from Newforma. We're committed to delivering the email organization and search efficiency your team needs! Kind regards, The Ideagen Team TA Tom A. IP Analyst and System Admin Legal Services ### "The perfect fit for our custom 365 solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2025 We were exploring options for a case management system for our in house team, and all the major providers seemed too overkill for our needs. We decided to go with a Sharepoint solution, with Oneplace used to integrate our emails into the Sharepoint file structure. This required some initial legwork, but now the system works for us. Oneplace plays a big part in that. Pros Oneplace allows us to save emails easily from Outlook straight into our case management system (we are a stretched in house team). Oneplace does not require any upkeep or admin. I have not changed its configuration in many months. Cons It can occasionally be a little slow to load our Sharepoint file structure. It also lacks the ability to save emails and attachments simultaneously as separate files. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this wonderful feedback, Tom! We're delighted to hear that Ideagen Mail Manager has become such an integral part of your custom SharePoint solution and is working so well for your in-house legal team. It's great that the system requires minimal upkeep and admin - that's exactly the efficiency we aim to deliver. Your point about loading speeds for SharePoint file structures and the ability to save emails and attachments simultaneously as separate files is valuable feedback that helps shape our product development. We're pleased that our solution gave you the email integration you needed without the unnecessary complexity of traditional case management systems. Thank you for choosing Ideagen Mail Manager! Kind regards, The Ideagen Team AU Anonymous User Information Management Coordinator Government Administration ### "Valuable software to help with integrating SharePoint into your environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 I've had a positive experience both with the software and support. Pros OnePlace is great at providing additional integration features for MS Office and SharePoint. We use the OnePlace Mail Outlook add-in every day to manage uploading emails to SharePoint. The few times i've had to deal with support I have found them responsive and easy to deal with. The platform is also flexible and can be easily adapted to your environment. Cons Some of the features in OnePlaceMail could be improved. The upload feature works very well but the ability to browse emails stored in SharePoint from within Outlook is not well implemented, rather than allowing you to browse using Outlook natively, it simply opens OnePlace within the Outlook window which reduces usability. Not a deal breaker by anymeans but could be a killer feature for us if implementation were better. We also at times experience a bug where the OnePlaceMail add-in stops working. This requires us to delete the OnePlaceMail config file for the Outlook add-in to work. A minor issue that is infrequent and easy to fix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager has become an essential daily tool for managing email uploads to SharePoint in your government organization. It's wonderful that you've found our support team responsive and easy to work with, and that the platform's flexibility adapts well to your environment. Your insights about browsing emails stored in SharePoint from within Outlook are valuable feedback for our product development team. We appreciate you sharing this enhancement idea along with the workaround for the config file issue - this helps us prioritize improvements. Thank you for choosing Ideagen Mail Manager and for taking the time to share your positive experience with both the software and our support team! Kind regards, The Ideagen Team MM Maria M. Sales Marketing Construction ### "Mail Manager is outdated and the customer service is awful" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 1, 2024 The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! Pros Nothing it didn't work for so many of the employees Cons The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you experienced with Ideagen Mail Manager. Customer satisfaction is paramount to us, and since your review, we've made significant improvements to our customer support capabilities and continue to enhance the software based on feedback like yours. Our team is always ready to help ensure the solution works effectively for your organization. If you're still experiencing challenges with functionality or have outstanding concerns regarding contract terms, please reach out to your account manager or submit a support ticket through our online portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Self-help documentation is also available at https://mailmanager.help.ideagen.com/hc/en-gb. We're committed to delivering the reliable service and support you deserve. Kind regards, The Ideagen Team AU Anonymous User Fire Engineer Construction ### "seamless filing for cross user coordination" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 14, 2023 good, used by many in the company and solves difficulty of organisation. Pros once set up, filing emails is quick and easy Cons set up can be difficult with sharepoint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this great feedback! We're delighted to hear that Ideagen Mail Manager has made email filing quick and easy for your construction team, and that it's helping solve organization challenges across your company. Since your review, we've continued enhancing our implementation resources and support to make setup even smoother. If you or your team need any assistance optimizing your configuration, our support team at https://mailmanager.help.ideagen.com/hc/en-gb/ is always ready to help. Thank you for choosing Ideagen Mail Manager for your cross-user coordination needs! Kind regards, The Ideagen Team AA Angus A. Director or ADAC-structures Civil Engineering ### "500% annual increase in cost blows this product out the water." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 13, 2022 Pros For my business the functionality was good Cons Most everything until they have tried to apply a 500% increase in annual charges. Reasons for choosing Ideagen Mail Manager From the Oasys software house - since been bought out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for taking the time to share your feedback, Angus. We're glad to hear that the functionality worked well for your civil engineering business. Regarding pricing and contract terms, your account manager is best positioned to discuss your specific situation. Please reach out to them directly to have this conversation. We appreciate your feedback and hope you've found a solution that works for your business needs. Kind regards, The Ideagen Team SK Saad K. Technical Support Specialist Financial Services ### "User Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2021 Pros Smooth integration with Sharepoint and Office Apps Cons There were few bugs in resolution but the new release 8.3.1 have resolved the issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2021 Thank you Saad for taking the time to provide feedback, customer feedback is essential to ensure we develop products that deliver what you need. RP Robert P. Managing Partner Law Practice ### "Great solution for saving emails into SharePoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2021 Fantastic! It does exactly what we need. Pros OnePlaceMail does exactly what Microsoft should have done to enable users to save emails into SharePoint. The product integrates smoothly into Outlook and does not disrupt your normal email workflow. It is also quite intelligent at learning where emails should be saved so that it can make good suggestions when saving emails. Cons The only frustrations I have are with accessing emails once they are saved into SharePoint, but this is a problem with SharePoint itself, not with OnePlaceMail, so I can't fault the product for this. If only OnePlaceMail could replace SharePoint! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 21, 2021 Hi Robert, thank you for taking the time to provide a review of OnePlaceMail - we loving hearing from happy customers! We can help you access emails in SharePoint - please contact us at success@oneplacesolutions.com and we can run through how. NF Nicola F. QA and Systems Lead Environmental Services ### "Seamless Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 23, 2021 Seamless Integration and the team with \[SENSITIVE CONTENT\] were awesome in assisting us nationally with the rollout. Pros Seamless Integration with Sharepoint. To many questions to make this a quick update about your services Cons Seamless Integration - too many questions though in this review platform. Reasons for choosing Ideagen Mail Manager Seamless Integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2021 Thank you Nicola - I appreciate you taking the time to give OnePlaceMail such a positive score. SG Stephen G. Firm Operations Manager Financial Services ### "OnePlace Solutions is Key to Making SharePoint Implementation a Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 The product is simply in a class by itself. Share Point is a good product. Share Point with OnePlace is a great product. This is how Share Point was meant to be utilized! Pros Once it's setup, the ease of deployment is very straight-forward. It takes less than 5 minutes to setup per user and the training minimal because OnePlace follows all of the windows standard methodology. Cons The setup requires someone with Power Shell experience. OnePlace Solutions Support staff will do it for you but you have to schedule a time with them. I wish they had some support staff stateside. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2021 Stephen, thank you for your comprehensive review. It's great to hear such positive feedback, in addition to some ideas about how we can make our offering even better - thank you! DH Dimitri H. O365 Consultant Banking ### "Does what it should do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2021 For users it is very easy to move mail and attachments into SharePoint. As said before, also a central location to configure overall settings. Pros As an administrator working for different companies, I have known OPM for a long time yet. And it is always evolving and now even more easy to configure and implement OnePlaceSolutions into the SharePoint environment with settings configurable from a central place for all users or test users just by creating different profiles. Cons there are some improvements with some settings that can't be configured or changed but overall, it does what the customers expect. Regarding licences, it should provide only a warning when you are out of them, instead of not giving it at all. Because an automatic cleanup is not happening .. Got a script for cleaning up the SharePoint list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2021 Dimitri, thank you for taking the time to share your feedback. We love getting 5 stars! Additionally, we are always looking for ways to improve the experience for our customers, we appreciate your input and ideas. Thank you. LM Lorena M. AP Business Liaison Financial Services ### "WTW OPS Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 OnePlaceMail is one of the best selling points of OPS. Almost all of the special functions are in this add-in. Pros All of its features, from OPS Mail to OPS Docs -Easy maintenance -Seamless transition between old SP and SPO platform -Easy upload and management of metadata -Client application add-in is very useful and functional (i.e. Save to SharePoint, Send and save, Insert attachment or links, etc.) -Language recognition (special characters) Cons \-Sometimes configuration takes longer to take effect after initial installation. Reasons for choosing Ideagen Mail Manager User friendly and more functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2021 Lorena, thank you for such a positive review! We are always looking to improve and customer feedback always takes priority - thank you for your comments. MK Mandy K. Environmental Engineer Environmental Services ### "Good for Tracking Correspondence " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 5, 2021 Overall I like this software but I could go without it. Pros I like how seamlessly this software installs and works with Outlook. Cons It can be a bit too nested and somewhat confusing to get set up initially. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for your feedback, Mandy! We're pleased to hear that Ideagen Mail Manager integrates seamlessly with Outlook and has been helpful for tracking your correspondence. Since your review, we've continued enhancing our implementation resources and documentation to make initial setup more straightforward. If you'd like guidance on optimizing your configuration or simplifying your folder structure, our support team at https://mailmanager.help.ideagen.com/hc/en-gb/p/support is always ready to help. Self-help documentation is also available at https://mailmanager.help.ideagen.com/hc/en-gb. Thank you for choosing Mail Manager! Kind regards, The Ideagen Team CS Christine S. Finance Manager - IT Architecture & Planning ### "Product Analyzer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2019 Working with the two gentlemen I did, setting up Mail Manager was easy. Pros The ease of storing emails, keeping exchange server clean, It's AI ability to not keep duplicates when two or more people save the same email thread. It's ability to keep just one. The search features to help find an email(s) related to a specific topic. The list goes on. This software is absolutely amazing Cons Can't say I really found anything negative about it yet. Reasons for choosing Ideagen Mail Manager One Drive, Office 365 need some work. Not very friendly, not really shareable with outside sources. One Drive, Sharepoint and 365 need to make things more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this wonderful feedback, Christine! We're thrilled to hear that Ideagen Mail Manager has been such a positive solution for your architecture firm. It's fantastic that you've experienced the benefits of our duplicate email management, search functionality, and the ability to keep your Exchange server clean while making emails accessible to your entire team. We're particularly pleased that the setup process with our team was smooth. Since your review, we've continued enhancing our support capabilities and self-help resources, all available on our Ideagen Luminate portal at https://mailmanager.help.ideagen.com/hc/en-gb. Thank you for choosing Mail Manager and for taking the time to share such detailed, positive feedback about your experience! Kind regards, The Ideagen Team MH Marius H. Project Manager Construction ### "Minimum 10 users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2019 Pros It's a great piece of software that leverages Sharepoint extremely good Cons The fact that they now demand a minimum of 10 users and don't even offer anything for less than 10 users. I want to buy it, but we don't need 10 licenses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2021 Thank you Marius for taking the time to provide a review of OnePlaceMail. Feedback is valuable and helps us to develop software that meets your needs. Our Business and Premium plans do require a minimum of 10 licenses, our Essential plan requires only 5 licenses and our Lite (free option) requires no minimum. I hope one of these plans is able to meet your needs. Please reach out if you have any questions. JR Jeremy R. Head of Public Transport Contracts Government Administration ### "Mail manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 2, 2018 Sharing of emails in project folder target than having them buried in outlook Pros Easy filling of emails into project folders as you go. Remembers where you last filed similar emails and prompts you to file there again Cons Can get a little slow if your mailbox is very full Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you for this wonderful feedback, Jeremy! We're thrilled to hear that Ideagen Mail Manager's email filing has worked so well for your government organization. The smart prompting feature that remembers your filing locations is designed to make your workflow as efficient as possible, and it's great to know it's delivering value. Your point about performance with very full mailboxes is helpful feedback. Since your review, we've made significant performance improvements to the software. If you're still experiencing any slowness, our support team at https://mailmanager.help.ideagen.com/hc/en-gb/ can help optimize your setup. Thank you for choosing Ideagen Mail Manager to keep your project emails organized and accessible! Kind regards, The Ideagen Team Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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