FRONTSTEPS

FrontSteps


3 / 5
3 reviews

Who Uses This Software?

We can serve the entire lifecycle of a community from the home builders, HOAs, property managers, and security providers.


Average Ratings

3 Reviews

  • 3 / 5
    Overall

  • 1.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FRONTSTEPS
  • frontsteps.com/
  • Founded 2006
  • United States

About FrontSteps

FRONTSTEPS is the #1 software platform for HOAs, Builders, Security & Patrol Experts, and Homeowners. We deliver technologies that simplify how people build, connect, operate, and secure modern communities. Our premiere platform currently powers more than 23,000 communities nationwide - that's 4.4 million homeowners covered by FRONTSTEPS services!


FrontSteps Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

FrontSteps Reviews Recently Reviewed!


Worst Customer Service

Oct 08, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I can manage my own site when it is working.

Cons: Slow, little or no one available to assist you. Site goes down frequently.

Overall: Everything is done thru on-line ticketing and no customer support. Slow when site is up and running and down frequently.

Vendor Response

by FRONTSTEPS on October 09, 2018

Hi, this is not the experience we want for our customers, I'll reach out to our customer service manager for you and see if we can find a better method for providing support for your community.

Poor documentation, training, and support....did I say poor?

Aug 29, 2018
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It sounds good and preliminary introduction seems exceptional but transitioning and support are poor as well as communication-try calling or emailing them or Facebook. My gut feeling is that this company took on too much too soon and has internal employment issues that are not being addressed. Marketing the product and money transactions are their forte, the rest sucks. Ever hear of no documentation for a platform ??? Nothing written ... nothing available for download...almost like they embarked on a platform without knowing how to properly administer it. So far not impressed. Three months after contract signing to get in que for transition....unbelievable...not even an email to give you a timeline. You have to hunt them down.

Cons: As addressed in pro's. So far, all con's.

Overall: Have a totally negative outlook for this company; platform may be great but the company needs some serious help in business tactics ... NOT marketing tactics. I would love to see a list of HOA's, etc that use them and speak with them directly... I am not sure I believe they are a forerunner in the industry; or were they taken over by new people who don't know how to run a company?

I am the secretary of an HOA and use this software to keep record for all of our home owners

Apr 30, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The interface looks great. I am able to update different parts of the system and website myself.

Cons: I am a fan of their help center. I find it hard to find the answers that I am looking for sometimes. I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times.