# FRONTSTEPS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FRONTSTEPS the right Association Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164415/FrontSteps/reviews --- FRONTSTEPS 3.7 (65) [View alternatives](https://www.capterra.com/p/164415/FrontSteps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 24th, 2026 # Reviews of FRONTSTEPS Ease of use 3.5 Customer Service 3.5 ## Pros and Cons in Reviews Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed.“ August 1, 2025 AC Adam C HOA TreasurerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “There is no customer support phone number for an HOA to call and get technical support.“ June 11, 2026 Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “That kind of focus on transparency and efficiency is something I really value in a software platform.“ August 1, 2025 CH Cory H Lifestyle DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Again, constant issues with certain features not working, and extremely slow response time on correction.“ March 18, 2025 PB Paul B WebmasterLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Comprehensive capabilities work well for our community“ February 18, 2025 CG Colby G PresidentManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams.“ May 16, 2024 VT Vanessa T Operations DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision.“ May 31, 2024 PA Peter A Association Vice PresidentCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The instructions and how to videos are out dated and no timeframe to update.“ June 28, 2022 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan K. VP of Growth & Partnerships Marketing and Advertising Used the software for: 1-2 years ### "Dwelling Live; " January 22, 2019 4.0 I pain to login as a resident/user... every time I have to scramble to find email and old password, and it looks like an old accounting software platform -- but it's functional for event conference room bookings. Pros The calendar booking function for rooms/banquets. Cons That chat board and/app integration. There are plenty of neighborhood community chat boards...they tried, we have a few dozen users in it, but most everyone still goes to Nextdoor.com or the facebook page. Review Source IK Irene K. Secretary in Excellente Village Consumer Services Used the software for: Less than 6 months ### "Issue resolved quickly" August 23, 2024 5.0 Very Happy This was a problem that I had tried to correct for quite a while Pros Addresses problem and corrected it swiftly Cons I have no dislikes at this time and hope to have none in the future Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 1-2 years ### "They suck" August 13, 2023 1.0 Pros I like nothing about Fronsteps - it is truly garbage software Cons Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers. We had roles changed on us, which confused one of our users - causing the user to accidentally delete a content folder. When we contacted Frontsteps for a backup within 10 minutes of the incident, they told us they don't do backups. The worse experience. Review Source Response from FRONTSTEPS August 25, 2023 We deeply value your review and want you to know that your feedback is truly important to us. Our main aim is to ensure a seamless and dependable experience as you use our platform. We're constantly working on incorporating new features and enhancements based on the suggestions we receive from clients like you. By the way, we've implemented a useful feature that helps prevent accidental deletions. Whenever you're on the verge of deleting a folder, our system provides a friendly notification, prompting you to confirm your decision. This additional step is designed to ensure that you don't lose anything by mistake. We recognize that despite taking precautions, mistakes can still happen. The convenience of seamlessly recovering accidentally deleted items is of utmost importance to us. In response to your suggestion, we are actively investigating the feasibility of implementing a Recycle Bin for client-uploaded data, especially since these files don't originate from FRONTSTEPS. Your input is invaluable, and we're excited to channel it into our idea factory for thorough exploration and refinement. Thank you. LF Lisa F. Chief Operating Officer Non-Profit Organization Management Used the software for: 6-12 months ### "FRONTSTEPS COMMUNITY, A STEP IN THE RIGHT DIRECTION" June 7, 2024 5.0 The experience with FRONTSTEPS has been great. Not perfect, but definitely great. They are a great business partner that is willing to listen to what works, what doesn't, why it doesn't work, and how to improve. They truly are working with you thru whatever issue you have to overcome and find resolution. It's been a pretty gratifying experience so far and we look forward to much more from them. Pros Ease of use for our client as well as the many options that put information at their fingertips. Cons Always cost. As the COO, I want the best of the best but I don't necessarily want to pay for it. However, what FRONTSTEPS brings to the table and continues to improve on far outweighs my thoughts on cost. Reason for choosing FRONTSTEPS We looked into FRONTSTEPS for about 7 months before we finally decided to get on board. During that time, we looked at functionality, ease of use, costs, onboarding, support, etc and called quite a few referrals whom endorsed FRONTSTEPS but were also honest about some shortfalls. They indicated that FRONTSTEPS continually worked to improve their product and overcome their shortfalls to give us a great product. That's the kind of business partner we wanted. Review Source VT Vanessa T. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "10 Years and Counting " May 31, 2024 5.0 Pros We have used Frontsteps' accounting software, Caliber, for 10 years. We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision. Working with one provider was a major consideration in making the move. Through Frontsteps, we have access to all the products our Clients need, making our jobs easier and our Clients happier. Cons Our industry is always changing and these changes often require us to make quick adjustments to our processes. As a software provider serving management companies all over, Frontsteps is not always immediately privy to legal changes, especially those in just one state. I am sure this challenge is not limited to Frontsteps and is instead felt by all software providers. Fortunately, we have always had a strong relationship with Frontsteps. When something changes or a need arises, their teams listen to us, work to fully understand our concerns and implement thorough solutions. Review Source JF Joey F. President Real Estate Used the software for: 2+ years ### "Frontsteps Review" June 27, 2024 4.0 Overall very good. FS has come a long way and I am excited about the future. Pros \[sensitive content hidden\] have been great partners. I believe the outlook is good! Cons I believe some of the processes are outdated. Could be more efficient. Reason for choosing FRONTSTEPS Overall Better Review Source JR Jennifer R. Owner services Hospitality Used the software for: 2+ years ### "Association Website a work in progress" March 6, 2019 3.0 Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team. Pros The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management. Cons As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work. Review Source Robert M. Partner Management Consulting Used the software for: Less than 6 months ### "Oversold with no support" December 18, 2018 1.0 Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response. But Friday and Monday i get sales pitch calls to add items so they can make money off my site. How about you make them work first...that guys response. Oh, that is another department. Pros There is a central location to work from, however it just really isn't that important when site functionality isn't there. Unfortunate with 10 sites and none running as they should i have no real idea what the finished product entails. I'm not confident in 3 months it will be much better unless i pay an outside source to do it. I guess i don't have any real Pros and that is disappointing to me. Cons No where near as promised, nearly everything is a do it yourself. The sales pitch - you will receive the site, we will convert information from the old and have more ability to do more things. Ummm. no... The main site is so bad i'm using my old which is an embarrassment, but it works. The other 9 sites, 4 of which are 100% not working, the other 5 are nothing like the old sites in ability to add and remove things. The site are much harder to use and find myself in need of hiring someone to see if they can actually provide what i need. What irks me the most - signed a contract based upon a promise. You can drop info into the new site, but making that info accessible is a major problem. Review Source Response from FRONTSTEPS January 8, 2019 Thank you for your feedback, my team has been in contact to resolve your issues and I believe we are in a better spot now. If not, please do not hesitate to reach back out to us. VR Verified Reviewer Sr. Property Administrator Management Consulting Used the software for: 2+ years ### "Websites for associations" January 22, 2019 5.0 Everyone has been very helpful and its been a great experience! Pros How easy it is to set up a template and edit the information Cons not being to move the modules to where I want them. Review Source VR Verified Reviewer User Real Estate Used the software for: Less than 6 months ### "Stay away!" March 22, 2019 2.0 Interface works like some kid's first attempt to write an app that doesn't know anything about an end users experience. Horribly written software! Pros It's pretty, like lipstick on a pig. If you care about your business, don't use Frontsteps! Cons Very amateurish application. Archaic interface that is not intuitive especially for the market it is serving. Difficult find information through nested file system. VERY easy to make mistakes, like double payments when making payments and the accounting system doesn't reflect correct payments. Review Source Response from FRONTSTEPS April 1, 2019 I'd like to get you connected with our product team, so that they can hear about your experience first hand. They can share some of the upcoming updated with you as well. Please reach out to me directly. TK Teri K. Administrator OnSite Recreational Facilities and Services Used the software for: 2+ years ### "Best Customer Service in America" July 17, 2020 5.0 I had deleted a very large vendor list file. It had 1,501 names of vendors/contractors. Within 24 hours the IT Tech, \[SENSITIVE CONTENT HIDDEN\] - had emailed me an excel file that I could upload. We are a large 55+ community still under construction. We currently have 901 homes! We have a ton of contractors entering each day! Pros The software is easy to use and great reports feature. It made my job much easier. Any time I have reached out to the IT Help Desk they were awesome! This is a great software program and the people behind it are even better. Cons I did not find any feature that I did not like! Review Source Response from FRONTSTEPS July 28, 2020 Hi Teri, thank you for the feedback, we are always happy to help you in any way we can. PS Pauline S. Community Manager Real Estate Used the software for: 2+ years ### "Do not transfer previous owners email address to the new owners file." September 16, 2022 5.0 Pros Its pretty simple to use Cons I don't like that previous owners' emails stay active and are attached to the new owners file. When I send an email blast it goes to present and past owners. It would be helpful if once a home was sold and the new owner was placed in the system that the previous owners contact info drop off, especially an email address Review Source FR Fred R. Executive Director Real Estate Used the software for: 2+ years ### "Must have for Managers " May 6, 2021 5.0 Awesome administrative tool Pros Ease of Integration with TOPS One and synchronization with back office functions Cons Background Graphics - inability to change - but it doesn't effect functionality Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Review Source SM Sarah M. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "NO SUPPORT" January 14, 2020 1.0 Horrible Pros SINCE THEY TOOK OVER FROM ATHOMENET: NOTHING! Cons Service and they keep removing access to products or features we had in the past. Review Source Response from FRONTSTEPS January 15, 2020 Hi Sarah, this is not the experience we want for our customers. I'm going to ask our support manager to reach out to you. AFI Anthony F I. President Commercial Real Estate Used the software for: 2+ years ### "I highly recommend Front Steps for Condominium Management" December 14, 2020 5.0 Excellene in every way Pros Front Steps has an ease of use and is bug-free. Cons There's nothing that I found not to like. Review Source Response from FRONTSTEPS December 17, 2020 Thank you for your feedback, Anthony. BA Bibi A. Property Manager Hospitality Used the software for: 2+ years ### "Thumbs Up! " January 25, 2019 5.0 Great company, great innovation, the employees are always pleasant! Pros Very user friendly! Customer Service is always pleasant. Cons not applicable. Very happy with the product Review Source CS Carol S. Guest Services Admin Non-Profit Organization Management Used the software for: 2+ years ### "Top notch customer service and technical help" November 6, 2020 5.0 My experience has been a good one. Always helpful and on top of things. Pros Easy to use and the technical help and customer service are great. Cons The main photo on the home page can't really be manipulated like we need. Review Source Response from FRONTSTEPS November 9, 2020 Hi Carol, thank you for the feedback, I'll send a note to our team about the homepage photo. RB Ricardo B. CEO Mechanical or Industrial Engineering Used the software for: 2+ years ### "No Support" February 22, 2019 1.0 I am not able to log in via my app (IPhone 8 plus) for over 1 year. Contacted Customer support multiple times and get the same answer: This is a known problem... we will contact you once is fixed. Please use you desktop... Unacceptable. Pros It worked well for at the beginning: it was easy to use. Cons Customer Support (or lack of it). I have a issue and had a hard time to find a contact for technical support (phone number, email...) Review Source MM Mindy M. Secretary Used the software for: 6-12 months ### "I am the secretary of an HOA and use this software to keep record for all of our home owners" May 1, 2018 4.0 Pros The interface looks great. I am able to update different parts of the system and website myself. Cons I am a fan of their help center. I find it hard to find the answers that I am looking for sometimes. I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times. Review Source KK Kari K. Office Manager Real Estate Used the software for: Less than 6 months ### "Review" January 25, 2019 4.0 Overall pretty good on the Frontsteps side. Have had some response issues with AHN support. Pros I like the format of the websites. Especially like the drag and drop feature for uploading files. Cons Feel like it's still in the works. Receive several error messages. Review Source JA Jonathan A. Board member Used the software for: ### "Very weak for security and very expensive" May 24, 2016 2.0 By the time you cobble together enough pieces of hardware and software you have a pretty nice system. But it is complex and each component is very expensive and there is a bunch of leases for the software components. By the time you get it together you can be spending upwards of $1k per month after spending $25k for the hardware. There has to be a better way! Review Source PM Perla M. Student Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Review" January 4, 2021 5.0 Pretty easy ..liked it overall Pros Easy to use..very simple and to the point Cons I had to call in to request a login and call again to confirm login Review Source Response from FRONTSTEPS January 28, 2021 Thank you for the feedback AC Adam C. HOA Treasurer Commercial Real Estate Used the software for: 2+ years ### "Incapable of execution - run, don't walk away" June 11, 2026 1.0 Horrible. Utterly useless software. Not seen a single capability listed on their website work in practice. Seems like it's all smoke and mirrors. Pros Their website looks great - but it's mostly smoke and mirrors. The capabilities they market sound great and would fill a real market need - if they were real. Spoiler alert - they aren't! Cons Their services appear to great - AI enabled workflows, resident support line, electronic payments, etc. but we've seen absolutely none of it in practice. Customer support for HOAs is non-existent. Basically have to contact their executives from the website to get any useful response. Average response time for anything - including a password reset is 3 weeks. Yes, 3 weeks. There is no customer support phone number for an HOA to call and get technical support. Review Source BW Becky W. Property Manager Non-Profit Organization Management Used the software for: 2+ years ### "Evolving dinosaur says"Thanks for the technical help!"" March 16, 2025 5.0 Problem solved so all went great! The technician on the phone was able to walk me through the steps needed with ease and that is not an easy task to do for someone that has limited computer knowledge. Pros Speed of resolution once I spoke with the representative Cons Time from report to actually resolving the issue Review Source Edward A. Financial accountant Accounting Used the software for: Less than 6 months ### "User-friendly" August 1, 2025 5.0 Very satisfied with the support team especially to \[sensitive content hidden\]. I found the interface generally user-friendly, and features like the accounting processing. Pros The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed. That kind of focus on transparency and efficiency is something I really value in a software platform. The support team are very supportive. Cons None so far for I understand that the platform is designed primarily for HOA management, and I’ve seen consistent improvements over time, which shows the company’s commitment to enhancing user experience. Review Source Similar Products Featured ## Related categories [HOA](https://www.capterra.com/hoa-software/)[Association Management](https://www.capterra.com/association-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.