--- title: "FRONTSTEPS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FRONTSTEPS the right Association Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164415/FrontSteps/reviews/" page_type: "reviews" language: "en" --- FRONTSTEPS 3.7 (66) [View alternatives](https://www.capterra.com/p/164415/FrontSteps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of FRONTSTEPS Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed.“ August 1, 2025 AC Adam C HOA TreasurerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “There is no customer support phone number for an HOA to call and get technical support.“ June 11, 2026 Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “That kind of focus on transparency and efficiency is something I really value in a software platform.“ August 1, 2025 CH Cory H Lifestyle DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Again, constant issues with certain features not working, and extremely slow response time on correction.“ March 18, 2025 PB Paul B WebmasterLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Comprehensive capabilities work well for our community“ February 18, 2025 CG Colby G PresidentManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams.“ May 16, 2024 VT Vanessa T Operations DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision.“ May 31, 2024 LF Lisa F Chief Operating OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “Always cost. “ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan K. VP of Growth & Partnerships Marketing and Advertising Used the software for: 1-2 years ### "Dwelling Live; " January 22, 2019 4.0 I pain to login as a resident/user... every time I have to scramble to find email and old password, and it looks like an old accounting software platform -- but it's functional for event conference room bookings. Pros The calendar booking function for rooms/banquets. Cons That chat board and/app integration. There are plenty of neighborhood community chat boards...they tried, we have a few dozen users in it, but most everyone still goes to Nextdoor.com or the facebook page. Review Source PB Paul B. Webmaster Leisure, Travel & Tourism Used the software for: 2+ years ### "HOA Webmaster" February 18, 2025 4.0 Capable platform with good features. Easy to use. Not a great mobile experience. Pros Comprehensive capabilities work well for our community Cons While previously integrated with our Management Company's back office systems, our current platform is standalone. This causes us to double key. Review Source CH Cory H. Lifestyle Director Real Estate Used the software for: 2+ years ### "Poor response time on recitfying issues" March 18, 2025 1.0 Again, constant issues with certain features not working, and extremely slow response time on correction. Pros Not quite sure. We've had many challenges with the website in general, from editing and removing Alerts, to Association Voice messaging system. This, unfortunately, has put a huge damper on our experience overall. Cons Way too many issues, and extremely slow speed of rectifying these issues with Association Voice. Review Source LF Lisa F. Chief Operating Officer Non-Profit Organization Management Used the software for: 6-12 months ### "FRONTSTEPS COMMUNITY, A STEP IN THE RIGHT DIRECTION" June 7, 2024 5.0 The experience with FRONTSTEPS has been great. Not perfect, but definitely great. They are a great business partner that is willing to listen to what works, what doesn't, why it doesn't work, and how to improve. They truly are working with you thru whatever issue you have to overcome and find resolution. It's been a pretty gratifying experience so far and we look forward to much more from them. Pros Ease of use for our client as well as the many options that put information at their fingertips. Cons Always cost. As the COO, I want the best of the best but I don't necessarily want to pay for it. However, what FRONTSTEPS brings to the table and continues to improve on far outweighs my thoughts on cost. Reason for choosing FRONTSTEPS We looked into FRONTSTEPS for about 7 months before we finally decided to get on board. During that time, we looked at functionality, ease of use, costs, onboarding, support, etc and called quite a few referrals whom endorsed FRONTSTEPS but were also honest about some shortfalls. They indicated that FRONTSTEPS continually worked to improve their product and overcome their shortfalls to give us a great product. That's the kind of business partner we wanted. Review Source VT Vanessa T. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "10 Years and Counting " May 31, 2024 5.0 Pros We have used Frontsteps' accounting software, Caliber, for 10 years. We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision. Working with one provider was a major consideration in making the move. Through Frontsteps, we have access to all the products our Clients need, making our jobs easier and our Clients happier. Cons Our industry is always changing and these changes often require us to make quick adjustments to our processes. As a software provider serving management companies all over, Frontsteps is not always immediately privy to legal changes, especially those in just one state. I am sure this challenge is not limited to Frontsteps and is instead felt by all software providers. Fortunately, we have always had a strong relationship with Frontsteps. When something changes or a need arises, their teams listen to us, work to fully understand our concerns and implement thorough solutions. Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 1-2 years ### "They suck" August 13, 2023 1.0 Pros I like nothing about Fronsteps - it is truly garbage software Cons Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers. We had roles changed on us, which confused one of our users - causing the user to accidentally delete a content folder. When we contacted Frontsteps for a backup within 10 minutes of the incident, they told us they don't do backups. The worse experience. Review Source Response from FRONTSTEPS August 25, 2023 We deeply value your review and want you to know that your feedback is truly important to us. Our main aim is to ensure a seamless and dependable experience as you use our platform. We're constantly working on incorporating new features and enhancements based on the suggestions we receive from clients like you. By the way, we've implemented a useful feature that helps prevent accidental deletions. Whenever you're on the verge of deleting a folder, our system provides a friendly notification, prompting you to confirm your decision. This additional step is designed to ensure that you don't lose anything by mistake. We recognize that despite taking precautions, mistakes can still happen. The convenience of seamlessly recovering accidentally deleted items is of utmost importance to us. In response to your suggestion, we are actively investigating the feasibility of implementing a Recycle Bin for client-uploaded data, especially since these files don't originate from FRONTSTEPS. Your input is invaluable, and we're excited to channel it into our idea factory for thorough exploration and refinement. Thank you. JR Jennifer R. Owner services Hospitality Used the software for: 2+ years ### "Association Website a work in progress" March 6, 2019 3.0 Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team. Pros The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management. Cons As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work. Review Source MA Mac A. IT Real Estate Used the software for: 2+ years ### "Caliber experience; from a Admin POV" April 7, 2020 4.0 My overall experience is overwhelmingly great! Since I begin working for the company and took over Caliber management; with the help of \[SENSITIVE CONTENT HIDDEN\] and the support team, we have made tremendous strides. I work closest with \[SENSITIVE CONTENT HIDDEN\], and they make the Caliber experience awesome and assist in keeping things from being overwhelming. In a short amount of time, we have transformed the overall user experience for our company, yielding positive results. Kudos to the SUPPORT TEAM (again!!), Development \[SENSITIVE CONTENT HIDDEN\] and upper management \[SENSITIVE CONTENT HIDDEN\]! Pros What I enjoy most is the amount of features Caliber possesses. It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber. This feature assists in keeping everything in one place, which increases efficiency. Cons From an admin perspective, what I like least is the sluggish processing time for some features. This causes numerous delays for our users; and in some instances requires full software or PC shutdown. Review Source Response from FRONTSTEPS April 20, 2020 Hi Mac, thank you for all the great feedback! I'll pass along the kind words to our support team. I'll also pass along the feedback about performance, as I know this is something that we are always actively working on. VR Verified Reviewer Sr. Property Administrator Management Consulting Used the software for: 2+ years ### "Websites for associations" January 22, 2019 5.0 Everyone has been very helpful and its been a great experience! Pros How easy it is to set up a template and edit the information Cons not being to move the modules to where I want them. Review Source VR Verified Reviewer User Real Estate Used the software for: Less than 6 months ### "Stay away!" March 22, 2019 2.0 Interface works like some kid's first attempt to write an app that doesn't know anything about an end users experience. Horribly written software! Pros It's pretty, like lipstick on a pig. If you care about your business, don't use Frontsteps! Cons Very amateurish application. Archaic interface that is not intuitive especially for the market it is serving. Difficult find information through nested file system. VERY easy to make mistakes, like double payments when making payments and the accounting system doesn't reflect correct payments. Review Source Response from FRONTSTEPS April 1, 2019 I'd like to get you connected with our product team, so that they can hear about your experience first hand. They can share some of the upcoming updated with you as well. Please reach out to me directly. DL Doug L. Controller Accounting Used the software for: 2+ years ### "Caliber Review" October 30, 2020 4.0 Pros Caliber is easy to learn and use. When issues arise the customer service team is able to quickly resolve. Caliber can now be run from web applications allowing employees to use the program while working remotely Cons Would be nice to have a more user friendly customizable report writer included in the software Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) I don't know Review Source Response from FRONTSTEPS November 3, 2020 Hi Doug, thank you for your feedback! I'll send your feedback about the reporting back to the product team. SK Suzie K. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "NO CUSTOMER SERVICE" March 14, 2019 3.0 It's gone downhill since Frontsteps took over. Pros Fairly easy to use although there was no training. Cons We used to deal with AtHome support and they were very good with their customer support. Issues would be resolved in 24-48 hours. Would also be able to speak with someone at their support desk. Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them. Our website went down and it took a week for someone to get back to us and it still is down. Ugh! Review Source PL Patti L. Real Estate Broker Government Administration Used the software for: 2+ years ### "Thank you for always being wonderful! " March 2, 2020 4.0 FrontSteps has been very helpful and timely in resolving support questions. Pros The customer support is fantastic! There are features we use daily that allow us to hide information based on user level, it's very helpful. Cons We use Association Voice and while some of the features are outdated our organization has not decided on what to upgrade to next. Review Source Response from FRONTSTEPS March 5, 2020 Hi Patti, thank you for feedback! We will make sure to pass along your positive feedback to our support team. JG Jamie G. Buyer Consumer Goods Used the software for: 1-2 years ### "Very Easy App For Gated Communities " August 6, 2019 5.0 I love this app. I felt like it was a bit more complicated to setup, but once the setup is complete the ease of use is great. Pros This is the first time living in a gated community and my fear was that I would have to miss the call from the front gate to let a guest into my complex. DwellingLive takes that fear out of the equation. I can assign 6 people to the list so that they will automatically get into my complex without me having to do anything. For delivery drivers and other guests, the app is super easy to let people in. You also receive text alerts when your guest enters the complex, so you know that they will be at your apartment any moment. Cons I feel like there is a minute or 2 delay or lag from the time someone is let into the gate from the time I receive the notification on my phone. I wish it was immediate. Review Source BM Brian M. Web Site Admin Hospitality Used the software for: Less than 6 months ### "The worst Product and Support I have ever experienced" July 23, 2019 1.0 Pros Nothing. They bought out the company who supplied our Website previously. Although the old product was ancient technology it was powerful and enabled us to communicate with our owners very well. Cons The interface is extremely poor. Naming of menu items and submenus make no sense. It is full of bugs. During the conversion process they could not convert our data to populate the new site even though the company they bought had the data. They tried 3 times and failed. I had to do it for them. Their email system currently sends to only 79 of my 300 registered users. Another bug that we have been waiting over 1 /12 weeks for them to fix. Their support is the worst I have ever experienced in the IT world. Review Source Response from FRONTSTEPS July 25, 2019 Hi Brian, thank you for the feedback. I will pass this back to my team and make sure they are aware of these issues. RY Richard Y. Pres Business Supplies and Equipment Used the software for: 2+ years ### "Great Product and Great Service" March 31, 2021 5.0 Frontsteps is a great company with professionals who are dedicated to their craft. Always responsive and friendly, I look forward to working with them for a long time to come. Pros The software is intuitive and very solid. Tons of features, more than one could possible use, which is great! Cons none, it is a great product. I would not change a thing. My employees rave about how easy it is to use. Review Source CK Cindy K. Admin Asst. Real Estate Used the software for: 6-12 months ### "Nothing but positive" January 8, 2021 5.0 I appreciate the overall efficiency that Frontsteps has given our team. Pros I have found this product to be user friendly and allows us to better serve our communities Cons I have not discovered anything discouraging about this software Review Source Response from FRONTSTEPS January 28, 2021 Cindy, thank you for the feedback! SC Sharon C. Administrator / HOA Board of Trustee Executive Office Used the software for: I used a free trial ### "Poor documentation, training, and support....did I say poor?" August 30, 2018 3.0 Have a totally negative outlook for this company; platform may be great but the company needs some serious help in business tactics ... NOT marketing tactics. I would love to see a list of HOA's, etc that use them and speak with them directly... I am not sure I believe they are a forerunner in the industry; or were they taken over by new people who don't know how to run a company? Pros It sounds good and preliminary introduction seems exceptional but transitioning and support are poor as well as communication-try calling or emailing them or Facebook. My gut feeling is that this company took on too much too soon and has internal employment issues that are not being addressed. Marketing the product and money transactions are their forte, the rest sucks. Ever hear of no documentation for a platform ??? Nothing written ... nothing available for download...almost like they embarked on a platform without knowing how to properly administer it. So far not impressed. Three months after contract signing to get in que for transition....unbelievable...not even an email to give you a timeline. You have to hunt them down. Cons As addressed in pro's. So far, all con's. Review Source HG Helen G. Sr. Community Manager Real Estate Used the software for: Less than 6 months ### "New User" June 24, 2020 4.0 I'd recommend FrontSteps. It's provided open communication with our residents. If I'm out in the field and an emergency comes up, I can send an emergency bulletin to all residents so they are aware and my phone is not off the hook. Pros FrontSteps is an easy to use software. . Cons Unfortunately there were a few hiccups with working with other software but over time the issues were worked out. Review Source Response from FRONTSTEPS July 13, 2020 Hi Helen, thank you for the feedback! SM Susan M. Webmaster Real Estate Used the software for: Less than 6 months ### "Customer support does not exist for this company" January 9, 2019 1.0 Pros Looked good in the beginning but as Manager for our community, it has turned out to be terrible. Cons Absolutely ZERO customer support - no one ever gets back to you when a support questions is asked Review Source Response from FRONTSTEPS January 11, 2019 Hi Susan, I checked in with our support team and they reached out to you recently. I apologize for the delay in our response. BS Brenna S. nurse practitioner Hospital & Health Care Used the software for: Less than 6 months ### "easy enough to use" April 22, 2021 4.0 This programs allows me to keep connected to my neighborhood, apart from that i have no other use for it. Pros I like that i can stay connected with my neighborhood through this website. I know that we are not using FrontSteps to the extent that it could be. I know the goal was to use this website to pay our yearly dues, but charging an outrageous fee in order to do it stopped us from doing it. Not sure if this is a charge from FrontSteps or something else. Cons Again, being charged a large fee to pay dues seems outrageous to me, again, not sure if this is a fronts steps issue or not. However there is a bit of a learning curve when using the site, finding documents requires a bit of digging. Review Source DY David Y. Founder Used the software for: Less than 6 months ### "System cannot keep track of its users, therefore login becomes impossible. " October 26, 2017 1.0 Software does not work if users cannot get logged in. Who do you call when you have a problem or need support? Cons Can not get logged in, therefore, I view the software as unusable. It took weeks for the builder to get me access. Only worked once. Review Source AC Adam C. HOA Treasurer Commercial Real Estate Used the software for: 2+ years ### "Incapable of execution - run, don't walk away" June 11, 2026 1.0 Horrible. Utterly useless software. Not seen a single capability listed on their website work in practice. Seems like it's all smoke and mirrors. Pros Their website looks great - but it's mostly smoke and mirrors. The capabilities they market sound great and would fill a real market need - if they were real. Spoiler alert - they aren't! Cons Their services appear to great - AI enabled workflows, resident support line, electronic payments, etc. but we've seen absolutely none of it in practice. Customer support for HOAs is non-existent. Basically have to contact their executives from the website to get any useful response. Average response time for anything - including a password reset is 3 weeks. Yes, 3 weeks. There is no customer support phone number for an HOA to call and get technical support. Review Source TD TONEY D. Property Manager Real Estate Used the software for: 6-12 months ### "Latest Update" July 17, 2026 5.0 Overall Frontsteps appears to be be an excellent program. Wonder if too many revisions updates are necessary or wait and update several at one time. Pros \[sensitive content hidden\] was excellent. Listened well to my concern and responded with positive action she was going to perform. Cons Seems with updates some irregularities occur. Questioning if the updates are being tested off line prior to implementing to verify all interface applications are not impacted as details usually have to be reset on user end. Mostly minor however once in a while a major knocks our socks off. Thank you. Review Source Edward A. Financial accountant Accounting Used the software for: Less than 6 months ### "User-friendly" August 1, 2025 5.0 Very satisfied with the support team especially to \[sensitive content hidden\]. I found the interface generally user-friendly, and features like the accounting processing. Pros The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed. That kind of focus on transparency and efficiency is something I really value in a software platform. The support team are very supportive. Cons None so far for I understand that the platform is designed primarily for HOA management, and I’ve seen consistent improvements over time, which shows the company’s commitment to enhancing user experience. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.