--- title: "isolved Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about isolved Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/164417/iSolved/" page_type: "product" language: "en" --- # isolved Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) isolved ## What is isolved? isolved Payroll software, part of isolved People Cloud, enables you to view and process payroll anytime, anywhere, eliminate errors, inefficiencies and redundancies with an intelligently-connected platform that automates and delivers a “single source of truth” to accelerate results. Employees gain instant access to payroll information from an Adaptive Employee Experience viewable on any device. ## What is isolved used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 656 user reviews Reviews sentiment Positive 75% Neutral 11% Negative 14% Pros & cons User-friendly HRIS platform Centralized and secure data access Frequent bugs and slow fixes Slow performance and response times ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Workforce Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for isolved?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.isolvedhcm.com&name=isolved) Rating Breakdown 3.9 +− Features3.9 Value for Money3.9 Ease of Use3.9 Customer Service3.7 Rating Breakdown 3.9 Features3.9 Value for Money3.9 Ease of Use3.9 Customer Service3.7 ## isolved Reviewers Verdict Updated September 2026 AI summary - isolved suits small to mid-sized businesses needing an all-in-one HR and payroll platform. - Users most consistently value its onboarding tools, broad HR features, and centralized information access. - It helps HR teams manage payroll, onboarding, and employee records efficiently in one place. - Reviewers note pain points like bugs, login frustrations, inconsistent support, and occasional tax handling delays. - It fits buyers prioritizing unified HR processes, but those needing flawless reliability or advanced support may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### isolved 3.9 (656) VS. [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (656) Ease Of Use 4.8 (4,311) Value For Money 3.9 (474) Value For Money 4.7 (3,959) Customer Service 3.7 (571) Customer Service 4.7 (4,060) ## isolved alternatives Highest Rated [4.9 (4,871)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,397)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) ## FAQs about isolved Overview ### What problems does isolved solve? isolved solves fragmented HR and payroll workflows by putting employee records, time tracking, PTO, onboarding, benefits, and reporting in one system. It reduces manual data entry, paper-based processes, payroll errors, and disconnected timecard imports. Small HR teams, payroll administrators, managers, and growing small to midsize businesses benefit most. Answer based on 308 reviews Overview ### Which roles and teams benefit most from isolved? isolved is most used by HR teams, payroll professionals, office and operations managers, and business owners or executives. HR leaders use it to manage employee records, benefits, onboarding, and compliance, while payroll and finance staff handle pay processing, taxes, and reporting. Executives rely on it for workforce visibility and administrative efficiency. Answer based on 601 reviews Overview ### What company size and industries is isolved built for? isolved is designed for businesses of all sizes, but it is used mostly by small businesses, which make up 82% of reviewers. Its strongest reviewer presence is in hospital and health care and accounting at 7% each, followed by human resources at 5%, alongside construction, engineering, manufacturing, retail, and hospitality. Answer based on 655 reviews Features and Usability ### What are the key features of isolved? isolved includes core HR and payroll tools such as payroll management, time tracking, time off management, and employee self service. Reviewers also frequently mention report generation and information access, while differentiators include benefits administration, onboarding workflows, performance management, and biometric clock in/out for attendance tracking. Answer based on 344 reviews Integrations ### Which third-party tools and platforms does isolved integrate with? isolved integrates with Microsoft Excel, EverythingBenefits, Efficient Hire, Employee Navigator, ApplicantPRO, MITC Cloud, and Unanet ERP GovCon. It also connects with benefits and HR tools such as AbsenceSoft, Apploi, CareerPlug, DailyPay, and Human Interest, with more than 20 integrations available across payroll, hiring, and benefits. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on isolved? isolved offers documentation and video training, and reviewers often mention its online university for how-tos and module learning. Regular employees and basic users tend to onboard quickly, while admins, HR teams, and teams using multiple modules usually need more time to learn setup, navigation, and advanced functions. Answer based on 68 reviews Getting Started and Support ### What customer support options does isolved offer, and how do users rate the experience? isolved offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User feedback on support is mixed: many describe representatives as knowledgeable, helpful, and responsive during implementation and payroll issues, while others report long hold times, slow follow-up, changing contacts instead of dedicated reps, and difficulty reaching the right team. Answer based on 220 reviews Security ### How does isolved handle data security and access control? isolved uses MFA, encryption, fraud protection, password complexity and expiration rules, security codes, and permissions to protect HR and payroll data. Reviewers also mention a private communications portal and safe remote access. Some users say the frequent authentication, password resets, and limited client-level reset control can be cumbersome. Answer based on 28 reviews Payroll ### How well does isolved handle payroll? isolved handles payroll well for many businesses that want pay processing, tax data, time tracking, and employee records in one system. Many HR and payroll teams find routine runs easier after setup, but some report tax issues, approval bottlenecks, direct deposit setup friction, and occasional payroll errors. Answer based on 344 reviews ## Who uses isolved? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons User-friendly HRIS platform 84% positive reviews out of 108 Most reviewers find ease of use important, noting the system is intuitive, simple to learn, and streamlines daily HR tasks for various departments. Anonymous User Junior Accountant, 51 - 200 employees. "Payroll and PTO management are super easy with iSolved." Frequent bugs and slow fixes 78% negative reviews out of 108 Most users comment bugs and issues are common, with glitches, outdated features, and delayed resolutions causing workflow disruptions and user frustration. Kathryn F. Office Manager, 51 - 200 employees. "We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them." Centralized and secure data access 85% positive reviews out of 62 Most users report information access as convenient, allowing real-time viewing, secure storage, and easy retrieval of essential HR documents and records from any location. Slow performance and response times 74% negative reviews out of 47 Most users report performance and speed problems, citing lagging interfaces, unreliable uptime, and delayed customer support responses that hinder productivity. Lindsey L. ADMINISTRATIVE ASSISTANT, 11 - 50 employees. "just the website itself would lag a lot of if a lot of users were trying to clock in at same time it seemed, if we had problems/issues took a while to get a hold of someone to help and very time consuming so we ended it and went with a more local place to help and switched to buddy punch." Comprehensive HR solution for SMBs 87% positive reviews out of 30 Most reviewers describe professional use as ideal for small to mid-sized businesses, offering affordable, scalable HR features that support organizational growth and evolving needs. Sarah K. Client Service Lead, 11 - 50 employees. "I really appreciate the continuous advancements isolved makes to keep up with the ever-changing demands of the industry." High costs and hidden fees 77% negative reviews out of 44 Most reviewers indicate pricing involves unexpected charges, inflexible contracts, and additional fees for corrections or add-ons, leading to dissatisfaction and financial strain. Amy G. admin, 2 - 10 employees. "We asked for a rate reduction and no one followed up and they refused to apply the credits they originally offered." ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) isolved supports all three features that reviewers identify as most important: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data through reporting, allowing teams to manage compensation with greater accuracy and confidence. Payroll Management 4.4 (211) 73.93% of 211 reviewers that rated this feature as important or highly important isolved offers a straightforward payroll process, letting you easily add or terminate employees, adjust pay, and ensure timely, accurate payments. Reviewers appreciate its user-friendly interface and reliability, though some mention occasional glitches and navigation challenges when managing multiple employees. Direct Deposit 4.6 (175) 74.86% of 175 reviewers that rated this feature as important or highly important This aspect lets employees manage and update their own direct deposit details, supporting multiple accounts. Reviewers appreciate its ease of setup and reliability for timely payments, though a few mention occasional confusion and a desire for more user-friendly options. Payroll Reporting 4.4 (167) 72.46% of 167 reviewers that rated this feature as important or highly important It gives you access to a variety of customizable and preformatted payroll reports. Reviewers indicate reports are generally easy to run and useful, but some say customizing reports can be challenging and customer support for reporting is sometimes lacking. Tax Compliance 4.4 (136) 74.26% of 136 reviewers that rated this feature as important or highly important You benefit from automated tax filings and compliance updates, saving significant time and effort. Some reviewers find it seamless and reliable, while others mention slow response times from the tax department and rare filing issues that require customer support intervention. W-2 Preparation 4.6 (150) 72.00% of 150 reviewers that rated this feature as important or highly important With this capability, you can quickly generate, access, and distribute W-2s, including electronic options for employees. Users think the process is fast, accurate, and easy, though some mention delays in year-end availability and occasional issues with report timing. Employee Database 4.2 (114) 75.44% of 114 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository isolved 162 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Biometric Recognition: Facial or other physical recognition to confirm identity - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Chat/Messaging: Communicate using direct chat or messages within the system - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Direct Deposit: This aspect lets employees manage and update their own direct deposit details, supporting multiple accounts. Reviewers appreciate its ease of setup and reliability for timely payments, though a few mention occasional confusion and a desire for more user-friendly options. - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For Accountants: Software specialized for accountants and accounting firms - Forecasting: Form predictions based on past and present data/trends - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Forecasting: Predict labor requirements based on past and present data/trends - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Management: Organize and track educational activities - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Orientation Workflow Management: Create orientation programs for new employees or students - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: isolved offers a straightforward payroll process, letting you easily add or terminate employees, adjust pay, and ensure timely, accurate payments. Reviewers appreciate its user-friendly interface and reliability, though some mention occasional glitches and navigation challenges when managing multiple employees. - Payroll Reporting: It gives you access to a variety of customizable and preformatted payroll reports. Reviewers indicate reports are generally easy to run and useful, but some say customizing reports can be challenging and customer support for reporting is sometimes lacking. - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Punch card: Clock in and out online or with a card - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Management: Facilitate the scheduling and coordination of employee shifts - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Tax Compliance: You benefit from automated tax filings and compliance updates, saving significant time and effort. Some reviewers find it seamless and reliable, while others mention slow response times from the tax department and rare filing issues that require customer support intervention. - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - W-2 Preparation: With this capability, you can quickly generate, access, and distribute W-2s, including electronic options for employees. Users think the process is fast, accurate, and easy, though some mention delays in year-end availability and occasional issues with report timing. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (655) 3.9 Based on 655 reviews ## Pricing Value for money 3.9 (474) ### Starting price Free trial not available Value for money 3.9 (474) 3.9 Based on 474 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Workable](https://www.capterra.com/p/130175/Workable/)[ Apploi](https://www.capterra.com/p/167877/Apploi/)[ TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/)[ WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)[ Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/)[ Ease](https://www.capterra.com/p/156433/EaseCentral/)[ Transaction Pro](https://www.capterra.com/p/184820/Transaction-Pro-Importer-Exporter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (571) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (571) 3.7 Based on 571 reviews ## User reviews Overall rating 3.9 Based on 656 reviews Filter by rating 5(261) 4(229) 3(75) 2(29) 1(62) Mentioned topic Sorted by most recent AN Anonymous User Membership, Events and Communications Specialist Marketing and Advertising ### "Straightforward paycheck & benefits management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 I use isolved on a daily basis to view my paystub, manage my accrued time off, request PTO, and use the available deals and discounts. I usually use isolved on a computer and rarely have any issues navigating the site. Pros I like how easy isolved is to use when viewing benefits and submitting PTO requests. I also like isolved’s built-in Benefits Hub, which offers tons of discounts and weekly giveaways for employees. Cons The Benefits Hub was a little hard to navigate at first, but once I got past the initial sign-up it was easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JZ Jacqueline Z. Human Resources Business Partner Transportation/Trucking/Railroad ### "Something New for Me" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 21, 2026 I've learned a lot & can maneuver mush easier now since being with the company a year and a half. I use the university to find out how to do things very often. Pros It was something I had never heard of or used before. I like learning new things and I was using mostly ADP with other employers and positions. Cons All the same information is on all different areas to click on which could have been condensed, very confusing, thank goodness for search Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EE Ellie E. HCM Specialist Accounting ### "Ellie's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 17, 2026 I've been with isolved 4 years and my overall experience has been great. When changes occur, sometimes there are glitches but we work through them. Pros The releases and enhancements for iSolved are scheduled often. I also appreciate the pdf and slides with each release/deep dive. Cons The timing for isolved support tickets could be better. I sometimes dread creating one because of how long it takes to get a response. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Moravia K. Client Success Specialist Accounting ### "A must-have software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 5, 2026 My overall experience has been a 10/10 with Isolved. A big part of my job is understanding the updates, and how to move around the site so that I can effectively talk people who are doing payroll through it and I find that easy to do with this platform. Pros I like how organized Isolved is, and how it gradually updates to make the experience more efficient. Cons I love Isolved, but I think what I dislike the most is when there are glitches that don't really have answers. Those are the ones that are hard to explain to my clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica B. Owner Consumer Services ### "Solved at last? " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 July 7, 2026 Pros I guess I'm impartial about it either way and that's because there are equal likes as there are dislikes when it comes to using I solved. I did like how informative it is when you as an employee want to look up your time your pay request time off and communication amongst the company. Cons I cannot understand why it would take such a long time for someone to respond to an inquiry from customer service. That's the part that had me frustrated.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shana S. Property Manager Real Estate ### "A necessary, user-friendly tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 For the most part, I have more good to say than bad. It's easy to use and does what it is intended to do. Pros I love having a place to go where all of my information is in a centralized location. It's easy to navigate. Cons I don't like having to use the Multi-Factor Authentication every day to log in. It's inconvenient to keep having to prove day after day that it's me attempting to login. Timekeeping can be a little bit of a challenge when having to submit a missing punch. I wish managers had more authority to make changes on their side instead of having to wait for upper-level management to approve the change. This can be problematic on days that the time has to be turned in, because it will hold everything up, thus causing late submissions. Switched from [Timeco](https://www.capterra.com/p/193888/Timeco/) The company wanted to find a more cost-effective option for use across the corporation. When there are more than 100 properties in a portfolio, keeping costs down is paramount. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jillian T. Client Relations and Marketing Coordinator Human Resources ### "We Love isolved and You Will Too! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 I would describe my experience as a 10/10! isolved has made our HR processes much more efficient, and the platform is intuitive, reliable, and easy to use. The support team has also been responsive and helpful whenever we've had questions. Pros isolved is a great HCM product. It has so many robust features that make it easy to track a variety of items for a multitude of clients. Cons Sometimes getting a response from support can take a bit of time, but when they do respond they are very helpful/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sarah K. Client Service Lead Human Resources ### "Reliable Platform That Keeps Getting Better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 22, 2026 Overall, my experience with isolved has been very positive, and I look forward to growing even more with the platform as it continues to evolve and improve Pros I really appreciate the continuous advancements isolved makes to keep up with the ever-changing demands of the industry. Their commitment to innovation helps ensure the platform stays relevant and effective. Cons One area for improvement would be quicker response times for some outstanding support tickets. Faster follow-up would enhance the overall user experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Melissa R. Digital Champion Food Production ### "Isolved Taco Bell Heros Survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 June 17, 2026 Amazing and I can't wait to keep learning I will iaw this for as longer as I can and earn as many certifications. Pros The courses and the certificates..the articles and the heros rewards for employees. It's an amazing opportunity. Cons There is a lot of info I like it but it's hard to get through it all of it. I think eventually I will tho. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jordanne D. Payroll Specialist Human Resources ### "isolved review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 My overall experience with isolved has been positive. The platform provides a comprehensive payroll and HCM solution that helps streamline payroll processing, employee management, benefits administration, and reporting. I have found the system to be user-friendly, and the support team has been responsive when assistance is needed. The platform continues to evolve with new features and enhancements that help improve efficiency and the overall client experience. Pros What I like most about isolved is the all-in-one platform that combines payroll, HR, benefits, and workforce management in a single solution. It helps streamline processes, improve efficiency, and provides a user-friendly experience for both administrators and employees. I also appreciate the ongoing product enhancements and the support available when assistance is needed. Cons Overall, I have had a positive experience. If I had to identify an area for improvement, it would be continued enhancements to reporting capabilities and system navigation to make certain tasks more intuitive and efficient. Switched from [ACS](https://www.capterra.com/p/2668/ACS/) I wasn't employed there at the time, but the teeam says isolved is 1000x better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164417/iSolved/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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