# isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 AF Ally F Office ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count.“ June 12, 2025 Ashlee B Senior Customer Support SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals.“ July 5, 2024 KF Kathryn F Office ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them.“ June 24, 2025 KS Kirsten S Implementation SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting tab stands out the most, with numerous reports to choose from to support our clients and allow them to audit with ease.“ July 11, 2025 NV Nereida V HR DirectorAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “Turnover metrics report requires develop and it does not work as it should, without you creating a special report“ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "isolved solves!" March 3, 2026 5.0 Overall, I have found it to be incredibly versatile while still remaining user friendly for a variety of users and user needs! Pros I find isolved incredibly user friendly for every department! All of my colleagues as well as my owners enjoy the platform and use it daily with ease! Cons Thus far- NO cons! The platform has proven to be user friendly for all employees and their various needs within the program. Review Source NM Nicole M. HR Benefits Specialist Farming Used the software for: 2+ years ### "Isolved Review" July 11, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm unsure of why exactly we changed, but I'm willing to bet it was due to the capacities that Isolved had vs the old system. Review Source Response from isolved August 8, 2025 Thanks, Nicole. We're so glad you're enjoying the different isolved platforms and seeing the impact on your employee experience. Saving time and simplifying processes is what we’re here for! RJ Rebecca J. HRD Oil & Energy Used the software for: 2+ years ### "HR Director" July 8, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved because the history I have with Paycor. History of great customer service, implementation and ease of use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Look at the previous questions. The new system has better options for the price. Review Source VR Verified Reviewer HCM Manager Human Resources Used the software for: 2+ years ### "Great Enhancements/Buggy Releases" February 16, 2026 4.0 Overall, we appreciate isolved's enhancements over the last year. We wish things were tested and thought out in more detail. We also wish they were more proactive with compliance like OBBBA, Secure 2.0, etc. Pros Very robust software with lots of features and options. The teams we work with are very supportive and attentive. Cons Bugs in almost every release. Testing needs to be better to ensure fewer rollbacks of items that are needed/promised. Need better support for isolved benefit services products. Review Source EK Emmanuel K. Sr. Business Administrator Automotive Used the software for: 1-2 years ### "Great Product & Service" November 25, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing isolved Good offer and capabilities. Price was right as well. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Looking for a better product and integrations Review Source Response from isolved December 9, 2025 Thank you so much for your review Emmanuel! EC Emily C. Vice President Gambling & Casinos Used the software for: 6-12 months ### "Small business, homerun" July 14, 2025 4.0 The product works, and has allowed us to do more than our previous interface. We have hit a few bumps in the road, but overall are happy with the process. This would be a great product for single businesses or small business. Pros Onboarding employees is simple and straight forward. Our management teams have had great feedback. Our new hires have praised for how easy paperwork is compared to other jobs. Cons Tech requests or changes can be long to come to fruition. Several others have to have the same problem and it has to be voted up in order for some simple fixes to be addressed. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved We liked the features that isolved offered over Paylocity Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, features, scheduling issues, looking for more app features Review Source Response from isolved August 8, 2025 Thanks, Emily. We're glad isolved has helped you do more compared to your previous system. We appreciate your feedback and are always here to support you through any bumps in the road. BH Barbie H. HR and Payroll Coordinator Insurance Used the software for: 2+ years ### "isolved is impressive!" March 19, 2025 5.0 We love isolved and would not dream of changing. Our company is hoping to add Live and Learn soon so that our employees are able to easily take training classes. Pros isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies. Cons I really don't have any cons other than they don't process Canadian payrolls. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved They were very competitive on pricing and we loved the software. Review Source JG Jordana G. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "SHOUT OUT TO \[sensitive content hidden\] " June 24, 2025 5.0 AMAZING! NG Pros I haven’t officially started using isolved yet, but I felt compelled to leave a review after my experience today. I own a recruiting company and have spent months searching for an ATS that truly aligns with the way we operate. Unfortunately, I previously invested in another platform that made big promises, but underdelivered and misrepresented their capabilities—leaving me frustrated and out thousands of dollars. Today, I had a meeting with \[sensitive content hidden\] from isolved, and all I can say is… what a breath of fresh air. They were incredibly knowledgeable, transparent, and actually listened to what I needed. They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands recruiting operations. Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space and looking for a real solution, definitely give them a call. Cons Nothing to say for this, company and product seem amazing. ng. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Loxo overpromised and under delivered. They don't integrate with indeed like we needed Review Source AS Annette S. Director of HR Government Administration Used the software for: 2+ years ### "HRIS Software" March 7, 2025 1.0 We have had this system since sometime in 2020. We dove in with both feet with payroll and almost every one of Isolved's add on software. There was little to NO support for implementation on the HRIS side. Over 4 years in and we still are not 100% utilizing what we pay for. Currently vetting other HRIS software. Sad that we have to start over, but too tired to keep beating our heads against the wall. Pros Thought having a "one stop shop" would streamline our very small HR department. Cons pretty much everything. Steep learning curve on the HRIS side, almost impossible to get a SME that understand the uniqueness of our City. Almost every module has to have a work around to get it to function for our needs. Not user Friendly unless you have an IT background Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our Finance Director had utilized the Payroll and timekeeping system at another employer Review Source TA Thomas A. Owner Accounting Used the software for: Less than 6 months ### "Convoluted On Boarding and Unhelpful Customer Service" January 13, 2025 1.0 Pros There is nothing about this process or company that I like. Cons iSolved is the direct deposit provider for Sage 50 accounting software. The process requires you to fill out an application which has all the business’ info and owners’ info along with a contact. In addition to that, they further require a letter from the client's bank which includes their routing, account number, EIN, name, address, etc. But that is not the worst part, they also need to be able to call the person that signs the letter to verify that the information on the letter is accurate. What is the point of getting a letter signed on the bank’s letterhead? Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches. They are sent out of the corporate offices, and outsiders are unable to contact the signer to verify the contents of the letters. What is not stated anywhere in the application or documentation is that this is a credit application for the business. So, you would think that this is an application for credit that if there were no funds in the account when the direct deposit is run that they would pay that week's payroll, but it does not. From the Terms and Conditions: “(i) In the event of Employer has insufficient funds available for any payment obligation under this Agreement and isolved receives an NSF, isolved is authorized to send a reversal file (“Reversal”) to one or more of the Payee Accounts or other payees that were paid by isolved in connection with such NSF. Furthermore, Employer agrees to fully reimburse isolved within 48 hours for any non-recovered funds from such Reversal. After Employer pays the unrecovered amounts, iSolved will endeavor in good faith to recover the funds and, upon recovery of funds, if any, isolved will distribute those funds to Employer. Employer may not make any claim for reimbursement of unrecovered funds related to any Reversal from isolved.” If you are applying for credit; why are they going to immediately reverse the direct deposit for an NSF? What is the point of this whole application if not to at least process the payroll? Compare this to QuickBooks, which can be set up by simply logging into the client's bank site through Plaid, taking a grand total of 30 seconds. QuickBooks has tons of flaws, and I do not recommend them, but this is one thing that they get right while iSolved has made the process a convoluted waste of time. Finally, the customer service representatives are oddly robotic and almost seem to be an AI chatbot. They aren’t sympathetic to the plight clients have when trying to complete this arduous process and basically tell you “tough” when you can’t jump through all of these unnecessary hoops. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing isolved I'm unable to choose another as they are Sage's direct deposit provider. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks' total experience is horrible from top to bottom. They are trying to force people off of desktop and to online which would significantly increase the price. Review Source Response from isolved February 10, 2025 Hello Thomas, thank you for your detailed feedback. We're truly sorry to hear about your experience and understand your frustration. We are continuously working to improve our processes and provide better service. Please reach out to us at reputation@isolvedhcm.com, and we will connect you with someone who can help address your specific concerns. We appreciate your patience and the opportunity to make things right. VR Verified Reviewer COO Financial Services Used the software for: 2+ years ### "Isolved review" February 12, 2026 5.0 Pretty good if you know what you are doing and experienced enough to navigate. Although expensive, we found it comprehensive and easy to navigate. Pros The platform is comprehensive. With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees. Cons Too much restrictions, and charging for every little thing. Outsourcing Tax function is ok, but lacks communications and response time can be lengthy. Review Source MJ Marietta J. Implementation manager Accounting Used the software for: 2+ years ### "I love isolved" June 25, 2025 5.0 Overall, this is an excellent product that can be tailored to meet your organization's specific requirements. Managing multiple entities across various companies is straightforward and uncomplicated. Pros Simplicity, I sincerely appreciate your ability to facilitate comprehensive customization, allowing it to perform any desired function. It is highly adaptable in every aspect. Cons Changes. This appears to entail numerous updates and modifications at very inconvenient times. The alterations are advantageous, although some of the modifications are merely superficial. Review Source SB Sara B. Payroll and Benefits Admin Law Practice Used the software for: 2+ years ### "We rely on iSolved" January 13, 2026 5.0 Overall we are pleased with the service and have built the system to help us function at a highly efficient pace. Pros The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks. Most things do have a work around if they are not a feature of the system (yet). Cons There are delayed responses or sometimes inconsistencies in responses from customer service. There are multiple ways to accomplish certain tasks, but sometimes the guidance can take longer when it's inconsistent. Review Source MZ Melanie Z. Payroll Benefits Supervisor Publishing Used the software for: 2+ years ### "Streamlined, Scalable, and Supportive: isolved Delivers" April 15, 2025 5.0 Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle. Pros The people You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner. All-in-One HCM Solution Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place.Great for reducing the need for multiple systems. User-Friendly Interface The classic view is simple and straightforward for experienced users. The new Adaptive Employee Experience (AEE) is modern and mobile-friendly. Customization & Automation Ability to set up automated workflows like acknowledgements, salary changes and job title changes. Strong Compliance Support Helps with ACA tracking, COBRA administration, FMLA administration and other compliance reporting. Great Customer Support Our support team often go beyond just answering questions—they help troubleshoot and problem-solve. Cons Tax Support The payroll tax team can be slow to respond, and it often takes multiple follow-ups to resolve a tax notice. Timeliness and communication could be improved in this area. Limited in Certain Views/Features The AEE version still doesn’t support everything Classic does. Our supervisors/managers often toggle between the two views. Review Source MQ Mary Q. HR and Finance Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great customizable HRIS" July 11, 2025 4.0 Overall my experience has been good. Like any relationship, there have been hiccups but iSolved has always listened and worked to improve. Pros I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs. Cons Getting to the right department past Tier 1 customer service has always been a challenge but iSolved has been working to improve this process. Review Source Response from isolved August 8, 2025 Thanks, Mary. We're glad your experience with isolved has been positive. We appreciate your honesty and are always here to listen and improve together. AE Andrew E. Payroll Administrator Medical Devices Used the software for: 1-2 years ### "New To The Service" September 29, 2025 5.0 Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I ever had any questions. Pros I enjoy the community and how much they are committed to self improvement. There is also a ton of resources made available to you to help you improve professionally. Cons The verification processes can take a while but its understandable why that is. So I can't really say it bothers me but if I had to pick something then this would be it. Review Source Robert F. Manager Retail Used the software for: 2+ years ### "An Easy App To Learn" December 18, 2025 5.0 Pros I love using isolved for our dependent care accounts. Easy to use and don't have any issues. My balance is right there. Cons Sometimes navigating the site is a little hard but once you get used to it, it's pretty easy. No employees have had issues. Review Source Response from isolved December 31, 2025 Thank you for sharing your experience! We’re so glad to hear that isolved has been easy to use for managing your dependent care accounts and that having your balance readily available has been helpful. We also appreciate your feedback around navigation—it’s great to hear that it becomes easier with time and that your employees haven’t experienced any issues. Thank you for choosing isolved, and we appreciate your partnership! Bianca P. Payroll specialist Human Resources Used the software for: Less than 6 months ### "Isloved 10/10" July 11, 2025 4.0 7/10 for sure but could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab Pros how easy it is to navigate and how it loads things pretty quick but other than that its good for me other Cons how when i type in a word to search for certain things nothing comes up. could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab Review Source SD Sarah D. Implementation Specialist Accounting Used the software for: 2+ years ### "Isolved platform" July 17, 2025 5.0 We love isolved we would not use another platform. It has everything we need and helps with all client's problems Pros Our clients love the platform and its many abilities. They are able to handle all of their payroll matters in one. Cons There are too many updates with screens changing that can affect our clients some time when they are used to the screens. Review Source Response from isolved August 8, 2025 Hello Sarah, we’re thrilled to hear isolved is meeting your needs so well. Thank you for your loyalty. We're proud to support you and your clients. EP Emily P. Assistant Controller Construction Used the software for: 2+ years ### "Timeforce User" January 16, 2025 5.0 We used Timeforce for years and it was perfect for timekeeping and tracking records. We did not have a good experience with isovled in our transition to their new software system. Pros We used their legacy timekeeping software called Timeforce. It was perfect for our company and our time keeping needs on our construction sites. Cons We tried to move to their newer time keeping software platform and it was not able to meet our needs. We had to switch timekeeping software completely. Review Source Response from isolved February 10, 2025 Hello Emily, thank you for your feedback. We're sorry to hear about your experience with our newer timekeeping software platform. We are continually working to improve our services. KF Kathryn F. Office Manager Computer Software Used the software for: 2+ years ### "Service/Support Leaves a LOT to be desired." June 24, 2025 2.0 I strongly recommend anyone run far far away from iSovled! If it were in my power to change I would. Pros We did have one issue recently that, while it remains unresolved over one week in, iSolved actually initiated contact to follow up (a first!). So that is positive. Cons The service is absolutely horrible! It has been consistently terrible for the entire 3 years I've been with the company. Despite reaching out to upper management for help on more than a few occasions, we have seen no drastic improvement. Some issues have been significant, involving employee's pay or state taxes, which are unacceptable. We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them. Review Source CE Chloe E. Sales and Marketing Consultant Human Resources Used the software for: 6-12 months ### "Great for Employees and Customers " July 2, 2025 5.0 Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well. Pros I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people. Cons Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around. Review Source NV Nereida V. HR Director Airlines/Aviation Used the software for: 1-2 years ### "HR Director" May 14, 2025 4.0 Very good but application could be further developed, especially the reports area. Turnover metrics report requires develop and it does not work as it should, without you creating a special report Pros Its easy to navigate and it has the applications to expand your services whenever you like. The assigned customer service rep. Cons Lack of report ease, there is not enough options and it requires at time the customer service rep. assigning them to you Review Source ML Maren L. HR trainer Medical Practice Used the software for: Less than 6 months ### "Love using this program" February 3, 2026 4.0 Amazing very smooth to use the ease of going through the program and setting things up was very nice Pros It was easy to work easy to navigate easy to train on and teach loved the customer support and it was an amazing value for the money Cons Didn't really have any negative things regarding I solved could have had less clicking to get to certain spots Review Source DW Dan W. Administrative Hospital & Health Care Used the software for: 1-2 years ### "Decent Product: Support could use improvement" March 14, 2025 3.0 Product was useful but customer service and support left something to be desired. Pros Decently inclusive HRIS with time and attendance Cons Customer Services response time was occasionally slow Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.