# isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is isolved the right Payroll solution for you? Explore 650 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (650) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 KF Kathryn F Office ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them.“ June 24, 2025 Ashlee B Senior Customer Support SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals.“ July 5, 2024 TA Thomas A OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches.“ January 13, 2025 KR Kelly R HCM Implementation leadBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I like most about isolved is that since we are partners they listen to our wants and needs and try to implement them into future product releases.“ May 21, 2026 JO Joshua O Associate Director of OperationsReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides.“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 650 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "isolved solves!" March 3, 2026 5.0 Overall, I have found it to be incredibly versatile while still remaining user friendly for a variety of users and user needs! Pros I find isolved incredibly user friendly for every department! All of my colleagues as well as my owners enjoy the platform and use it daily with ease! Cons Thus far- NO cons! The platform has proven to be user friendly for all employees and their various needs within the program. Review Source NM Nicole M. HR Benefits Specialist Farming Used the software for: 2+ years ### "Isolved Review" July 11, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm unsure of why exactly we changed, but I'm willing to bet it was due to the capacities that Isolved had vs the old system. Review Source Response from isolved August 8, 2025 Thanks, Nicole. We're so glad you're enjoying the different isolved platforms and seeing the impact on your employee experience. Saving time and simplifying processes is what we’re here for! RJ Rebecca J. HRD Oil & Energy Used the software for: 2+ years ### "HR Director" July 8, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved because the history I have with Paycor. History of great customer service, implementation and ease of use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Look at the previous questions. The new system has better options for the price. Review Source VR Verified Reviewer HCM Manager Human Resources Used the software for: 2+ years ### "Great Enhancements/Buggy Releases" February 16, 2026 4.0 Overall, we appreciate isolved's enhancements over the last year. We wish things were tested and thought out in more detail. We also wish they were more proactive with compliance like OBBBA, Secure 2.0, etc. Pros Very robust software with lots of features and options. The teams we work with are very supportive and attentive. Cons Bugs in almost every release. Testing needs to be better to ensure fewer rollbacks of items that are needed/promised. Need better support for isolved benefit services products. Review Source BH Barbie H. HR and Payroll Coordinator Insurance Used the software for: 2+ years ### "isolved is impressive!" March 19, 2025 5.0 We love isolved and would not dream of changing. Our company is hoping to add Live and Learn soon so that our employees are able to easily take training classes. Pros isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies. Cons I really don't have any cons other than they don't process Canadian payrolls. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved They were very competitive on pricing and we loved the software. Review Source JG Jordana G. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "SHOUT OUT TO \[sensitive content hidden\] " June 24, 2025 5.0 AMAZING! NG Pros I haven’t officially started using isolved yet, but I felt compelled to leave a review after my experience today. I own a recruiting company and have spent months searching for an ATS that truly aligns with the way we operate. Unfortunately, I previously invested in another platform that made big promises, but underdelivered and misrepresented their capabilities—leaving me frustrated and out thousands of dollars. Today, I had a meeting with \[sensitive content hidden\] from isolved, and all I can say is… what a breath of fresh air. They were incredibly knowledgeable, transparent, and actually listened to what I needed. They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands recruiting operations. Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space and looking for a real solution, definitely give them a call. Cons Nothing to say for this, company and product seem amazing. ng. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Loxo overpromised and under delivered. They don't integrate with indeed like we needed Review Source AS Annette S. Director of HR Government Administration Used the software for: 2+ years ### "HRIS Software" March 7, 2025 1.0 We have had this system since sometime in 2020. We dove in with both feet with payroll and almost every one of Isolved's add on software. There was little to NO support for implementation on the HRIS side. Over 4 years in and we still are not 100% utilizing what we pay for. Currently vetting other HRIS software. Sad that we have to start over, but too tired to keep beating our heads against the wall. Pros Thought having a "one stop shop" would streamline our very small HR department. Cons pretty much everything. Steep learning curve on the HRIS side, almost impossible to get a SME that understand the uniqueness of our City. Almost every module has to have a work around to get it to function for our needs. Not user Friendly unless you have an IT background Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our Finance Director had utilized the Payroll and timekeeping system at another employer Review Source AP Amy P. Payroll Specialist Accounting Used the software for: 1-2 years ### "Amazing product , Huge value add" June 12, 2025 5.0 From client account creation to employee set up to execution of processing a payroll, The ease of use makes my job easier. Pros Ease of use across all customizable features of software. From onboarding the employee to offboarding, the employee and client user experience is easy and user friendly for both. Cons No issues to date that have come across my desk with any of my clients. I have not received any client complainants to date. Switched from [ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/) Isolved has more features and a modern interface Review Source TA Thomas A. Owner Accounting Used the software for: Less than 6 months ### "Convoluted On Boarding and Unhelpful Customer Service" January 13, 2025 1.0 Pros There is nothing about this process or company that I like. Cons iSolved is the direct deposit provider for Sage 50 accounting software. The process requires you to fill out an application which has all the business’ info and owners’ info along with a contact. In addition to that, they further require a letter from the client's bank which includes their routing, account number, EIN, name, address, etc. But that is not the worst part, they also need to be able to call the person that signs the letter to verify that the information on the letter is accurate. What is the point of getting a letter signed on the bank’s letterhead? Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches. They are sent out of the corporate offices, and outsiders are unable to contact the signer to verify the contents of the letters. What is not stated anywhere in the application or documentation is that this is a credit application for the business. So, you would think that this is an application for credit that if there were no funds in the account when the direct deposit is run that they would pay that week's payroll, but it does not. From the Terms and Conditions: “(i) In the event of Employer has insufficient funds available for any payment obligation under this Agreement and isolved receives an NSF, isolved is authorized to send a reversal file (“Reversal”) to one or more of the Payee Accounts or other payees that were paid by isolved in connection with such NSF. Furthermore, Employer agrees to fully reimburse isolved within 48 hours for any non-recovered funds from such Reversal. After Employer pays the unrecovered amounts, iSolved will endeavor in good faith to recover the funds and, upon recovery of funds, if any, isolved will distribute those funds to Employer. Employer may not make any claim for reimbursement of unrecovered funds related to any Reversal from isolved.” If you are applying for credit; why are they going to immediately reverse the direct deposit for an NSF? What is the point of this whole application if not to at least process the payroll? Compare this to QuickBooks, which can be set up by simply logging into the client's bank site through Plaid, taking a grand total of 30 seconds. QuickBooks has tons of flaws, and I do not recommend them, but this is one thing that they get right while iSolved has made the process a convoluted waste of time. Finally, the customer service representatives are oddly robotic and almost seem to be an AI chatbot. They aren’t sympathetic to the plight clients have when trying to complete this arduous process and basically tell you “tough” when you can’t jump through all of these unnecessary hoops. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing isolved I'm unable to choose another as they are Sage's direct deposit provider. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks' total experience is horrible from top to bottom. They are trying to force people off of desktop and to online which would significantly increase the price. Review Source Response from isolved February 10, 2025 Hello Thomas, thank you for your detailed feedback. We're truly sorry to hear about your experience and understand your frustration. We are continuously working to improve our processes and provide better service. Please reach out to us at reputation@isolvedhcm.com, and we will connect you with someone who can help address your specific concerns. We appreciate your patience and the opportunity to make things right. RA Ronnie A. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lots of Hidden fees, No customer service " December 13, 2024 1.0 lots of hidden Fees, No customer service, lots of mistakes in withdraws that you have to find and try to get back (good Luck talking to someone ) After trying to resolve the issue and not being able to talk to anyone . I left . then an extra $600 dollars was taken from our account as a leaving fee ! Pros There system is an on line system not different from other vendors, nothing special Cons They make mistakes in the fund they withdraw (never in your favor) you have to catch it to get the funds back. There is NO customer service, Nobody to talk to. Q help. Lost of hidden fees Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing isolved It was a mistake that I regret very much and cost us a lot of money Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) During a merge with a different firm we did the mistake and swiched Review Source Response from isolved February 10, 2025 Hello Ronnie, we're truly sorry to hear about your experience and greatly appreciate your feedback. At isolved, we are committed to improving our services and ensuring customer satisfaction. To address your specific concerns, please email us at reputation@isolvedhcm.com, and we will connect you with someone who can help resolve the issues you've faced. Thank you for bringing this to our attention. TC Tara C. officer Political Organization Used the software for: 2+ years ### "Human Resources" January 12, 2026 5.0 I absolutely love i-solve, I would not use any other platform at this time ever. I have used it in other companies and i have the same thing to say. Pros Customer Support, Ease of Use If i ever have any question i call and i am always helped. The reps even stay on the phone with you to walk you through processes, Cons I haven't found anything I haven't liked about i-solve. it is a great system very user friendly. I love it. Review Source VR Verified Reviewer Director of Operations Medical Practice Used the software for: 1-2 years ### "Isolved Feedback " January 13, 2026 2.0 Pros The customer support team was very attentive but the actual service itself we were not happy with in the business. Cons It was not easy for a new user to navigate and the color scheme was not easy either. It was not very user friendly to request time off, find benefit info or timecard info. Review Source HZ Heather Z. Owner Hospital & Health Care Used the software for: 2+ years ### "Good payroll system. Poor tax division." October 15, 2025 3.0 I gave isolved a three rating. The payroll process is streamlined and customer service is helpful. However, the tax department withheld unemployment tax but failed to pay the state. Each time I attempted to resolve they offered a different reason but a year later, the issue still has not been resolved. Pros The customer service for the payroll solutions is prompt and provides great customer service.. Reports are easy to run Cons The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars of lost revenue. The PTO balances only update once payroll is processed so staff may take too much without knowing they did not have any PTO left. Review Source Response from isolved December 9, 2025 Thank you so much your review! VR Verified Reviewer CEO Automotive Used the software for: 6-12 months ### "not impressed " December 12, 2025 1.0 clunky. I felt like the account reps are switched a lot. As soon as you ask for something you get a new rep and the new rep knows even less and has less feedback for improving the job listing than the previous rep. Might as well just use AI yourself. Pros They post to a bunch of different sites to get candidates. I did hire two techs from the resumes they produced but had more and better luck on my own. Cons The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I wanted to start even though it took 12 days for the ad to go live. A good chunk of that time I was waiting for the company to respond. That doesn't seem right to me. Of the techs I have hired, I have had more luck from my own job ad on a job board I posted using AI.... Review Source Response from isolved December 16, 2025 Hi there, Thank you for sharing your feedback. We’re glad to hear you were able to hire two techs through the candidates provided, but we’re very sorry to learn about the billing confusion and your experience with account support. That’s not the level of service we aim to deliver. We’d really appreciate the opportunity to look into this further and address the concerns you’ve mentioned. If you’re open to it, please reach out to us at reputation@isolvedhcm.com so we can assist you directly. Thank you again for taking the time to provide your feedba MQ Mary Q. HR and Finance Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great customizable HRIS" July 11, 2025 4.0 Overall my experience has been good. Like any relationship, there have been hiccups but iSolved has always listened and worked to improve. Pros I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs. Cons Getting to the right department past Tier 1 customer service has always been a challenge but iSolved has been working to improve this process. Review Source Response from isolved August 8, 2025 Thanks, Mary. We're glad your experience with isolved has been positive. We appreciate your honesty and are always here to listen and improve together. AE Andrew E. Payroll Administrator Medical Devices Used the software for: 1-2 years ### "New To The Service" September 29, 2025 5.0 Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I ever had any questions. Pros I enjoy the community and how much they are committed to self improvement. There is also a ton of resources made available to you to help you improve professionally. Cons The verification processes can take a while but its understandable why that is. So I can't really say it bothers me but if I had to pick something then this would be it. Review Source JK Jason K. Payroll Operations Specialist Financial Services Used the software for: 1-2 years ### "isolved!!!" February 5, 2024 3.0 My overall experience with isolved has been fraught Pros I like isolved because it is a payroll software Cons I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity Review Source Response from isolved February 7, 2024 We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.com KB Kari B. Strategic Growth Specialist Accounting Used the software for: 6-12 months ### "Happiness in a Payroll Program" July 14, 2025 4.0 In going from an older platform to iSolved I really see how much I was struggling to get done. From finding reports to processing payroll, everything is so simple. And the ability to search for the section I am needing or review the section in the University has been incredible! Pros The easy access to just about any piece of information I am looking for. From the client tax status, to their TOA policy, to locating individual Employee information. Everything is located right where you would expect it to be and not hiding in some random section. Cons For me, it would be nice to be able to put a note on the individual employee on the payroll processing screen. For example, if a different rep needs to step in due to an absence or what have you, and you needed to make a withholding correction or some other change, it would be nice to have a flag for the processing rep to see and note the change so it is not missed. Review Source Response from isolved August 8, 2025 Thanks, Kari. We’re so glad isolved has made things simpler for you. It’s great to hear the platform and University resources are helping you get things done more easily! SD Sarah D. Implementation Specialist Accounting Used the software for: 2+ years ### "Isolved platform" July 17, 2025 5.0 We love isolved we would not use another platform. It has everything we need and helps with all client's problems Pros Our clients love the platform and its many abilities. They are able to handle all of their payroll matters in one. Cons There are too many updates with screens changing that can affect our clients some time when they are used to the screens. Review Source Response from isolved August 8, 2025 Hello Sarah, we’re thrilled to hear isolved is meeting your needs so well. Thank you for your loyalty. We're proud to support you and your clients. JO Joshua O. Associate Director of Operations Religious Institutions Used the software for: 1-2 years ### "isolved is an ironic company name" September 9, 2025 2.0 Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides. However, I do not have a favorable impression based on our experiences. Pros Our third-party payroll company uses isolved and we have access to an isolved dashboard for clients, which has limited functionality. We are restricted to at-a-glance demographics and reporting. The reporting seems fairly robust. Cons In our experience, isolved is not particularly user friendly. The dashboard design is not very intuitive. I often have to click in unexpected places to navigate to different site areas to perform the functions I want. Moreover, employees have reported high levels frustration in locating basic payroll information. There are multiple portals and it is not always clear which end-users need to use. Review Source MJ Mary J. Implementation specialist Human Resources Used the software for: 2+ years ### "I love Isolved" February 20, 2025 5.0 Pros I love how user-friendly it is. It is really easy to teach my clients how to use it as well. Cons The amount of changes on things that are working well already. Review Source Response from isolved February 25, 2025 Thank you for your feedback, Mary! We're glad you find our platform user-friendly and easy to teach. We appreciate your input on the changes and will continue striving for improvements while maintaining a seamless experience. CE Chloe E. Sales and Marketing Consultant Human Resources Used the software for: 6-12 months ### "Great for Employees and Customers " July 2, 2025 5.0 Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well. Pros I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people. Cons Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around. Review Source dS diamond S. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "isolved people cloud review" April 23, 2025 4.0 Pros quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and documents at the employees readiness Cons a lot of technical glitches with the app. constantly boots you out, doesn't let you log in or says you punched and ends up double punching Review Source RS Rosana S. Head of HR Investment Banking Used the software for: 2+ years ### "User Friendly " March 7, 2025 5.0 iSolved has amazing customer service. I am a one-person department and rely on the iSolved team and experts to help me with day-to-day tasks. They are always very knowledgeable and quick to respond. Pros I have been using iSolved for several years, and it is the most user-friendly HRIS system I have encountered. Cons Their employee performance review can be improved. Review Source BB Brendan B. Sales Furniture Used the software for: 2+ years ### "Great System for Times and Payroll" November 24, 2024 5.0 Pros Any form you could ever want is available. Editing times is easy. Cons The new look option has many options missing that you need to switch to the classic view for. The security code almost every time you log in is also just a small annoyance. Review Source Response from isolved January 15, 2025 Hello Brendan, Thank you for your feedback! We’re delighted to hear that you find our system great for times and payroll, and that you appreciate the ease of editing times and the availability of various forms. We appreciate your support and understanding as we strive to make our system even better. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.