--- title: "isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is isolved the right Leave Management System solution for you? Explore 656 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164417/iSolved/reviews/" page_type: "reviews" language: "en" --- isolved 3.9 (656) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 SS Shana S Property ManagerReal Estate, Self-employedUsed the software for: 1-2 years. “This can be problematic on days that the time has to be turned in, because it will hold everything up, thus causing late submissions.“ June 26, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 TA Thomas A OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches.“ January 13, 2025 JT Jillian T Client Relations and Marketing CoordinatorHuman Resources, 2 - 10 employeesUsed the software for: More than 2 years. “It has so many robust features that make it easy to track a variety of items for a multitude of clients.“ June 25, 2026 AB Aaron B CEONon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need without contacting customer support.“ December 23, 2024 KR Kelly R HCM Implementation leadBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I like most about isolved is that since we are partners they listen to our wants and needs and try to implement them into future product releases.“ May 21, 2026 SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 656 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly L. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "One of the better employee management systems." October 20, 2025 4.0 When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs. It was easier than any other system I'd used until then. Pros iSolved is a great user interface, and is great for managing payment processing. The ease of use is high, and it was one I preferred. Cons iSolved has two halves - one for financials and one for PTO. It can quickly get confusing trying to navigate which one you need to be in. Switched from [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) School I was working for used iSolved instead of Skyward. I'd rather be on iSolved. Review Source Response from isolved December 9, 2025 Thank you so much your review Kimberly! VL Victoria L. Implementation Manager Financial Services Used the software for: 2+ years ### "Easy to use and customize system " January 13, 2026 5.0 Overall, the system was been great for our changing needs and our employees find it easy to use. It is worth the investment. Pros It is easy to use, easy to implement and the service is very responsive. The system is a true single database so employee management is simple as there is no double entry of data. Payroll and time are one, so employee pay is accurate and timely. Cons The scheduling features within the time platform could be better to compete with the stand alone scheduling platforms in the industry. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) The tax engine was not robust and the system was very much a small business platform with multiple systems speaking. Review Source Jessica B. Owner Consumer Services Used the software for: 1-2 years ### "Solved at last? " July 7, 2026 3.0 Pros I guess I'm impartial about it either way and that's because there are equal likes as there are dislikes when it comes to using I solved. I did like how informative it is when you as an employee want to look up your time your pay request time off and communication amongst the company. Cons I cannot understand why it would take such a long time for someone to respond to an inquiry from customer service. That's the part that had me frustrated.. Review Source SK Sarah K. Client Service Lead Human Resources Used the software for: 2+ years ### "Reliable Platform That Keeps Getting Better" June 22, 2026 4.0 Overall, my experience with isolved has been very positive, and I look forward to growing even more with the platform as it continues to evolve and improve Pros I really appreciate the continuous advancements isolved makes to keep up with the ever-changing demands of the industry. Their commitment to innovation helps ensure the platform stays relevant and effective. Cons One area for improvement would be quicker response times for some outstanding support tickets. Faster follow-up would enhance the overall user experience Review Source EK Emmanuel K. Sr. Business Administrator Automotive Used the software for: 1-2 years ### "Great Product & Service" November 25, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing isolved Good offer and capabilities. Price was right as well. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Looking for a better product and integrations Review Source Response from isolved December 9, 2025 Thank you so much for your review Emmanuel! PM Philip M. Branch Manager Facilities Services Used the software for: Less than 6 months ### "Good Integration but Still Waiting for Final Execution of Deliverables" October 15, 2025 3.0 Overall, it is going well and I am pleased with the changes. I hope that the customer support can begin to roll out more features that were promised to us and if they can do that, that will help our processes. Pros I like how it tried to consolidate both the HR side as well as the financial side. I used to work in organizations that had two different systems and that was confusing. So, the fact it helps save money and time is good. Cons The company told us we could have our offer letter from this platform, but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user face isn't as smooth as some other platforms, but it is not as bad as others as well. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing isolved BambooHR didn't have everything on one platform. It lacked more of the finance side which would allow us to keep everything on one platform. Switched from [EPAY HCM](https://www.capterra.com/p/147892/EPAY-HCM/) Epay is a poor system that is complicated and promised us so much. It failed in basically every single area. Review Source Response from isolved December 9, 2025 Thank you so much your review Phillip! NM Nicole M. HR Benefits Specialist Farming Used the software for: 2+ years ### "Isolved Review" July 11, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm unsure of why exactly we changed, but I'm willing to bet it was due to the capacities that Isolved had vs the old system. Review Source Response from isolved August 8, 2025 Thanks, Nicole. We're so glad you're enjoying the different isolved platforms and seeing the impact on your employee experience. Saving time and simplifying processes is what we’re here for! RJ Rebecca J. HRD Oil & Energy Used the software for: 2+ years ### "HR Director" July 8, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved because the history I have with Paycor. History of great customer service, implementation and ease of use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Look at the previous questions. The new system has better options for the price. Review Source EC Emily C. Vice President Gambling & Casinos Used the software for: 6-12 months ### "Small business, homerun" July 14, 2025 4.0 The product works, and has allowed us to do more than our previous interface. We have hit a few bumps in the road, but overall are happy with the process. This would be a great product for single businesses or small business. Pros Onboarding employees is simple and straight forward. Our management teams have had great feedback. Our new hires have praised for how easy paperwork is compared to other jobs. Cons Tech requests or changes can be long to come to fruition. Several others have to have the same problem and it has to be voted up in order for some simple fixes to be addressed. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved We liked the features that isolved offered over Paylocity Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, features, scheduling issues, looking for more app features Review Source Response from isolved August 8, 2025 Thanks, Emily. We're glad isolved has helped you do more compared to your previous system. We appreciate your feedback and are always here to support you through any bumps in the road. CF Colton F. Project Manager Construction Used the software for: Less than 6 months ### "isolved PTO, Paystub and Benefits " January 17, 2026 5.0 Pros I love the ease of accessing my paystubs as well as checking my PTO and benefits. This is a huge convenience. Cons There is nothing I dislike about isolved. Our company just switched over, and I have heard nothing but good feedback from colleagues. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) I am unaware the exact reason why the company I work for made the switch. But, I do however now and part of it was cost, and service. Review Source JS Jaye S. Payroll Administrator Hospitality Used the software for: 6-12 months ### "GOOD SOFTWARE FOR PAYROLL" April 2, 2025 4.0 Overall pretty good. Mostly because of the support I receive from Magnify Payroll. Pros Pretty user friendly, easy to navigate, great support from Magnify Payroll. Cons Small size font; overly sensitive when clicking on something - you have to click multiple times to get it to stick Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved Customer support - small company so we are more important to them Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) No customer support to speak of at Paycor Review Source LC Lisa C. HR Admin Asst Hospital & Health Care Used the software for: 2+ years ### "Isolved made payroll easier" January 13, 2026 5.0 Isolved has made everything so much easier, freeing up some time to focus on other aspects of my job. Pros Isolved has simplified our difficult payroll process. It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. I couldn't be happier with Isolved. Cons The only draw back that I see is the inability to make custom reports. Other than that everything is great. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The ability to interface with new software Review Source TM Tracey M. Client Success HCM Consultant Human Resources Used the software for: 2+ years ### "My thoughts" March 12, 2026 4.0 For the most part isolved is a great product. I do think some set ups like time keeping could be streamlined as it takes many steps to get set up and maintain. Pros I like that isolved has so many options for companies of all sizes. It offers so much for large businesses but doesn't forget the one employee companies. Cons I don't like the fact that new items are released and do not work as designed. I think isolved should do more testing before releasing changes and updates. Review Source WF Will F. Director Accounting Used the software for: 2+ years ### "Isolved is a great and reliable application" April 2, 2026 5.0 Isolved has been a great partner and quickly resolves support tickets. They have allowed us to be successful Pros Ease of implementation and product offerings. We are able to complete many services for Payroll, Timekeeping, and HCM Cons The release notes can be a bit vague. While the content of the release is good, the context and logic can be confusing. Review Source MJ Marietta J. Implementation manager Accounting Used the software for: 2+ years ### "I love isolved" June 25, 2025 5.0 Overall, this is an excellent product that can be tailored to meet your organization's specific requirements. Managing multiple entities across various companies is straightforward and uncomplicated. Pros Simplicity, I sincerely appreciate your ability to facilitate comprehensive customization, allowing it to perform any desired function. It is highly adaptable in every aspect. Cons Changes. This appears to entail numerous updates and modifications at very inconvenient times. The alterations are advantageous, although some of the modifications are merely superficial. Review Source HZ Heather Z. Owner Hospital & Health Care Used the software for: 2+ years ### "Good payroll system. Poor tax division." October 15, 2025 3.0 I gave isolved a three rating. The payroll process is streamlined and customer service is helpful. However, the tax department withheld unemployment tax but failed to pay the state. Each time I attempted to resolve they offered a different reason but a year later, the issue still has not been resolved. Pros The customer service for the payroll solutions is prompt and provides great customer service.. Reports are easy to run Cons The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars of lost revenue. The PTO balances only update once payroll is processed so staff may take too much without knowing they did not have any PTO left. Review Source Response from isolved December 9, 2025 Thank you so much your review! VR Verified Reviewer CEO Automotive Used the software for: 6-12 months ### "not impressed " December 12, 2025 1.0 clunky. I felt like the account reps are switched a lot. As soon as you ask for something you get a new rep and the new rep knows even less and has less feedback for improving the job listing than the previous rep. Might as well just use AI yourself. Pros They post to a bunch of different sites to get candidates. I did hire two techs from the resumes they produced but had more and better luck on my own. Cons The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I wanted to start even though it took 12 days for the ad to go live. A good chunk of that time I was waiting for the company to respond. That doesn't seem right to me. Of the techs I have hired, I have had more luck from my own job ad on a job board I posted using AI.... Review Source Response from isolved December 16, 2025 Hi there, Thank you for sharing your feedback. We’re glad to hear you were able to hire two techs through the candidates provided, but we’re very sorry to learn about the billing confusion and your experience with account support. That’s not the level of service we aim to deliver. We’d really appreciate the opportunity to look into this further and address the concerns you’ve mentioned. If you’re open to it, please reach out to us at reputation@isolvedhcm.com so we can assist you directly. Thank you again for taking the time to provide your feedba VB Valery B. HR Clerk Utilities Used the software for: 1-2 years ### "Human Resources Clerk" October 24, 2025 5.0 My overall experience I would say it was very good, the customer service was always great . They were always one phone call away. Pros The website was very user friendly, even if you were new to the system you could navigate your way around it. Cons The reason that I dislike Isolved was because it did not have a lot of tracking and report features that my company needed. Review Source Response from isolved December 9, 2025 Thank you so much your review Valery! Tiffany M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Great solution, unfortunately doesn't have QB Integration" September 22, 2025 4.0 Positive experience and was a great fit for us for many years. I would recommend to others as could be a good fit for them as well! Pros Isolved was a great solution for us for many years! It was cost effective for our company, fairly easy to use/implement, and had good reporting capabilities. Cons There are some areas that are 'over-worked,' especially in setup. The ultimate reason why I changed vendors this years is I-solved is unable to integrate into Quickbooks Desktop for payroll/timekeeping. Review Source JK Jason K. Payroll Operations Specialist Financial Services Used the software for: 1-2 years ### "isolved!!!" February 5, 2024 3.0 My overall experience with isolved has been fraught Pros I like isolved because it is a payroll software Cons I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity Review Source Response from isolved February 7, 2024 We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.com KB Kari B. Strategic Growth Specialist Accounting Used the software for: 6-12 months ### "Happiness in a Payroll Program" July 14, 2025 4.0 In going from an older platform to iSolved I really see how much I was struggling to get done. From finding reports to processing payroll, everything is so simple. And the ability to search for the section I am needing or review the section in the University has been incredible! Pros The easy access to just about any piece of information I am looking for. From the client tax status, to their TOA policy, to locating individual Employee information. Everything is located right where you would expect it to be and not hiding in some random section. Cons For me, it would be nice to be able to put a note on the individual employee on the payroll processing screen. For example, if a different rep needs to step in due to an absence or what have you, and you needed to make a withholding correction or some other change, it would be nice to have a flag for the processing rep to see and note the change so it is not missed. Review Source Response from isolved August 8, 2025 Thanks, Kari. We’re so glad isolved has made things simpler for you. It’s great to hear the platform and University resources are helping you get things done more easily! JO Joshua O. Associate Director of Operations Religious Institutions Used the software for: 1-2 years ### "isolved is an ironic company name" September 9, 2025 2.0 Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides. However, I do not have a favorable impression based on our experiences. Pros Our third-party payroll company uses isolved and we have access to an isolved dashboard for clients, which has limited functionality. We are restricted to at-a-glance demographics and reporting. The reporting seems fairly robust. Cons In our experience, isolved is not particularly user friendly. The dashboard design is not very intuitive. I often have to click in unexpected places to navigate to different site areas to perform the functions I want. Moreover, employees have reported high levels frustration in locating basic payroll information. There are multiple portals and it is not always clear which end-users need to use. Review Source VR Verified Reviewer Payroll Support and Implementation Specialist Insurance Used the software for: 2+ years ### "isolved review" May 1, 2025 5.0 Pros What I like the most about isolved is how easy it is the navigate from day to day tasks. Cons There isn't anything that I don't like about isolved. I believe that it is an amazing platform. Review Source ML Maren L. HR trainer Medical Practice Used the software for: Less than 6 months ### "Love using this program" February 3, 2026 4.0 Amazing very smooth to use the ease of going through the program and setting things up was very nice Pros It was easy to work easy to navigate easy to train on and teach loved the customer support and it was an amazing value for the money Cons Didn't really have any negative things regarding I solved could have had less clicking to get to certain spots Review Source dS diamond S. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "isolved people cloud review" April 23, 2025 4.0 Pros quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and documents at the employees readiness Cons a lot of technical glitches with the app. constantly boots you out, doesn't let you log in or says you punched and ends up double punching Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.