--- title: "isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is isolved the right Payroll solution for you? Explore 659 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164417/iSolved/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- isolved 3.9 (659) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews Sara S Membership, Events and Communications SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I also like isolved’s built-in Benefits Hub, which offers tons of discounts and weekly giveaways for employees.“ September 8, 2026 SS Shana S Property ManagerReal Estate, Self-employedUsed the software for: 1-2 years. “This can be problematic on days that the time has to be turned in, because it will hold everything up, thus causing late submissions.“ June 26, 2026 JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 TA Thomas A OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches.“ January 13, 2025 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 AB Aaron B CEONon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need without contacting customer support.“ December 23, 2024 JT Jillian T Client Relations and Marketing CoordinatorHuman Resources, 2 - 10 employeesUsed the software for: More than 2 years. “It has so many robust features that make it easy to track a variety of items for a multitude of clients.“ June 25, 2026 SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 659 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Bethany H. Manager Used the software for: 3-5 years ### "A mid-tier all-in-one product." October 28, 2026 3.0 Descent. Some features work well, but many are cumbersome to use and mid-tier features. With two different URLs - one for employees and one for admins, it causes a lot of confusion and login issues. Pros That most options are included in one login such as time and benefits, making it easier to access for SBs and clients. Cons The constant issues that arise, and the login process. Too many users struggle to get logged in and stay in. Review Source R Reviewer Human Resources Payroll Administrator Used the software for: 3-5 years ### "I love my iSolved!!" October 21, 2026 5.0 Overall, my experience has been great! I love the product and would highly recommend it to others. Our customer service team are always great and quick to respond when I have had issues or questions. Pros iSolved is easy to use. I like that it can talk to other platforms, like our 401(k) provider. It will make it easier each pay period getting that information to them. We are in the middle of integrating this feature. Cons My only complaint is the classes through the university has some really nice features that I would like to be able to use, but I don't have access to them. I'm not sure why I don't have access since I am the administrator for our system. I should have access to everything, is what I was led to believe. Review Source MB Matt B. Operations Used the software for: 3-5 years ### "Convenient All-in-One Platform" October 19, 2026 4.0 Overall, my experience with isolved was positive. I appreciated having payroll, benefits, and employee information in one place, which helped simplify day-to-day administration. However, some navigation and reporting features could have been more intuitive, as finding information or customizing reports sometimes required extra steps. Despite those challenges, it was a useful platform for managing employee information and supporting routine HR and payroll needs. Pros Having payroll, benefits, and employee information in one place. It made day-to-day administration easier and gave employees convenient access to their own information. Cons Some navigation and reporting features felt less intuitive than I would have preferred. Finding specific information or customizing reports sometimes took extra steps, which made routine tasks more time-consuming. Review Source R Reviewer Operations Director Used the software for: 3-5 years ### "Isolved the best you can use for your company." October 14, 2026 5.0 I have used Isolved for many years and my overall experience is great! I would defiantly recommend Isolved over any other software. Pros The ease of using it is primarily what I like the most. Sam also helps with the ease of use and making my questions if I have any much easier. Cons Its hard at times to get my personal representative if I have a question. Its hard sometimes when you have a question Sam can answer and you cant get in touch with your representative which happens a lot. Review Source Verified Reviewer Membership, Events and Communications Specialist Used the software for: Less than 1 year ### "Straightforward paycheck & benefits management " September 9, 2026 5.0 I use isolved on a daily basis to view my paystub, manage my accrued time off, request PTO, and use the available deals and discounts. I usually use isolved on a computer and rarely have any issues navigating the site. Pros I like how easy isolved is to use when viewing benefits and submitting PTO requests. I also like isolved’s built-in Benefits Hub, which offers tons of discounts and weekly giveaways for employees. Cons The Benefits Hub was a little hard to navigate at first, but once I got past the initial sign-up it was easier to use. Review Source JZ Jackie Z. Human Resources Business Partner Used the software for: 1-3 years ### "Something New for Me" August 23, 2026 4.0 I've learned a lot & can maneuver mush easier now since being with the company a year and a half. I use the university to find out how to do things very often. Pros It was something I had never heard of or used before. I like learning new things and I was using mostly ADP with other employers and positions. Cons All the same information is on all different areas to click on which could have been condensed, very confusing, thank goodness for search Review Source R Reviewer HCM Specialist Used the software for: 3-5 years ### "Ellie's Review" August 18, 2026 5.0 I've been with isolved 4 years and my overall experience has been great. When changes occur, sometimes there are glitches but we work through them. Pros The releases and enhancements for iSolved are scheduled often. I also appreciate the pdf and slides with each release/deep dive. Cons The timing for isolved support tickets could be better. I sometimes dread creating one because of how long it takes to get a response. Review Source R Reviewer Client Success Specialist Used the software for: Less than 1 year ### "A must-have software!" August 6, 2026 5.0 My overall experience has been a 10/10 with Isolved. A big part of my job is understanding the updates, and how to move around the site so that I can effectively talk people who are doing payroll through it and I find that easy to do with this platform. Pros I like how organized Isolved is, and how it gradually updates to make the experience more efficient. Cons I love Isolved, but I think what I dislike the most is when there are glitches that don't really have answers. Those are the ones that are hard to explain to my clients. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Solved at last? " July 8, 2026 3.0 Pros I guess I'm impartial about it either way and that's because there are equal likes as there are dislikes when it comes to using I solved. I did like how informative it is when you as an employee want to look up your time your pay request time off and communication amongst the company. Cons I cannot understand why it would take such a long time for someone to respond to an inquiry from customer service. That's the part that had me frustrated.. Review Source R Reviewer Client Relations and Marketing Coordinator Used the software for: 3-5 years ### "We Love isolved and You Will Too! " June 30, 2026 5.0 I would describe my experience as a 10/10! isolved has made our HR processes much more efficient, and the platform is intuitive, reliable, and easy to use. The support team has also been responsive and helpful whenever we've had questions. Pros isolved is a great HCM product. It has so many robust features that make it easy to track a variety of items for a multitude of clients. Cons Sometimes getting a response from support can take a bit of time, but when they do respond they are very helpful/ Review Source R Reviewer Teacher Used the software for: 1-3 years ### "One of the better employee management systems." November 7, 2025 4.0 When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs. It was easier than any other system I'd used until then. Pros iSolved is a great user interface, and is great for managing payment processing. The ease of use is high, and it was one I preferred. Cons iSolved has two halves - one for financials and one for PTO. It can quickly get confusing trying to navigate which one you need to be in. Review Source Emmanuel K. Sr. Business Administrator Used the software for: 1-3 years ### "Great Product & Service" December 4, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Review Source R Reviewer Client Service Lead Used the software for: 3-5 years ### "Reliable Platform That Keeps Getting Better" June 23, 2026 4.0 Overall, my experience with isolved has been very positive, and I look forward to growing even more with the platform as it continues to evolve and improve Pros I really appreciate the continuous advancements isolved makes to keep up with the ever-changing demands of the industry. Their commitment to innovation helps ensure the platform stays relevant and effective. Cons One area for improvement would be quicker response times for some outstanding support tickets. Faster follow-up would enhance the overall user experience Review Source NM Nicole M. HR Benefits Specialist Used the software for: 3-5 years ### "Isolved Review" July 14, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Review Source R Reviewer Branch Manager Used the software for: Less than 1 year ### "Good Integration but Still Waiting for Final Execution of Deliverables" October 16, 2025 3.0 Overall, it is going well and I am pleased with the changes. I hope that the customer support can begin to roll out more features that were promised to us and if they can do that, that will help our processes. Pros I like how it tried to consolidate both the HR side as well as the financial side. I used to work in organizations that had two different systems and that was confusing. So, the fact it helps save money and time is good. Cons The company told us we could have our offer letter from this platform, but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user face isn't as smooth as some other platforms, but it is not as bad as others as well. Review Source Rebecca J. HRD Used the software for: 3-5 years ### "HR Director" July 9, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Review Source EC Emily C. Vice President Used the software for: Less than 1 year ### "Small business, homerun" July 15, 2025 4.0 The product works, and has allowed us to do more than our previous interface. We have hit a few bumps in the road, but overall are happy with the process. This would be a great product for single businesses or small business. Pros Onboarding employees is simple and straight forward. Our management teams have had great feedback. Our new hires have praised for how easy paperwork is compared to other jobs. Cons Tech requests or changes can be long to come to fruition. Several others have to have the same problem and it has to be voted up in order for some simple fixes to be addressed. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "SHOUT OUT TO \[sensitive content hidden\] " July 25, 2025 5.0 AMAZING! NG Pros I haven’t officially started using isolved yet, but I felt compelled to leave a review after my experience today. I own a recruiting company and have spent months searching for an ATS that truly aligns with the way we operate. Unfortunately, I previously invested in another platform that made big promises, but underdelivered and misrepresented their capabilities—leaving me frustrated and out thousands of dollars. Today, I had a meeting with \[sensitive content hidden\] from isolved, and all I can say is… what a breath of fresh air. They were incredibly knowledgeable, transparent, and actually listened to what I needed. They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands recruiting operations. Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space and looking for a real solution, definitely give them a call. Cons Nothing to say for this, company and product seem amazing. ng. Review Source VR Verified Reviewer COO Used the software for: 3-5 years ### "Isolved review" February 18, 2026 5.0 Pretty good if you know what you are doing and experienced enough to navigate. Although expensive, we found it comprehensive and easy to navigate. Pros The platform is comprehensive. With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees. Cons Too much restrictions, and charging for every little thing. Outsourcing Tax function is ok, but lacks communications and response time can be lengthy. Review Source JP Jennifer P. Product Manager Used the software for: 3-5 years ### "Seeing the Finish Line" January 13, 2026 4.0 Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more. Pros Easy to use, mobile app is clean, and has what's needed to get the job done. Having integrated applicant tracking, time management, performance, and training & development modules makes this a one-stop-shop for most of my needs. Cons Our business could benefit from having the ability to further customize the home screen content, better reporting for the integrated expense reimbursement feature, and more robust document sign-off workflows. Review Source Kayla S. Payroll System Specialist Used the software for: 3-5 years ### "iSolved is fantastic" January 14, 2026 5.0 iSolved has been really great although there are some struggles there. All in all, great system that is trying to improve. Pros Great program and dedicated to improvement. The ease of use is getting better but payment processing and employee pay options are incredible! Cons While they are upgrading things, it causes other things to crash. They do have decent customer support but the issues are always caused by upgrades. Review Source VR Verified Reviewer CEO Used the software for: Less than 1 year ### "not impressed " December 15, 2025 1.0 clunky. I felt like the account reps are switched a lot. As soon as you ask for something you get a new rep and the new rep knows even less and has less feedback for improving the job listing than the previous rep. Might as well just use AI yourself. Pros They post to a bunch of different sites to get candidates. I did hire two techs from the resumes they produced but had more and better luck on my own. Cons The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I wanted to start even though it took 12 days for the ad to go live. A good chunk of that time I was waiting for the company to respond. That doesn't seem right to me. Of the techs I have hired, I have had more luck from my own job ad on a job board I posted using AI.... Review Source KS Kirsten S. Implementation Specialist Used the software for: 1-3 years ### "iSolved is an ever-evolving platform that adheres to their partner and client's needs" July 14, 2025 4.0 Overall iSolved has the cleanest layout, more options/configurations, and is user friendly compared to other providers. iSolved stays on top of fraud protection and constantly improves pages and functions which aids in client retention. Pros iSolved has many features that triumph other payroll software's. The reporting tab stands out the most, with numerous reports to choose from to support our clients and allow them to audit with ease. iSolved is very user friendly, allowing our clients to feel at ease after hopping on board. I love how there is an iSolved University partners/SB Users/clients to learn and find quick help videos and articles. iSolved has it's own community where we learn from others and come together as one. Cons While I loved how iSolved is constantly releasing updates and fixes, they often break other things in the process. There are neat updates they release, however it seems like aesthetic updates make up the majority. There's been a few things on the idea portal that would benefit most service bureaus/partners, yet it seems to be a slow process to get our voices heard. Review Source R Reviewer HR Clerk Used the software for: 1-3 years ### "Human Resources Clerk" October 27, 2025 5.0 My overall experience I would say it was very good, the customer service was always great . They were always one phone call away. Pros The website was very user friendly, even if you were new to the system you could navigate your way around it. Cons The reason that I dislike Isolved was because it did not have a lot of tracking and report features that my company needed. Review Source MBQ Mary Beth Q. HR and Finance Administrator Used the software for: 3-5 years ### "Great customizable HRIS" July 14, 2025 4.0 Overall my experience has been good. Like any relationship, there have been hiccups but iSolved has always listened and worked to improve. Pros I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs. Cons Getting to the right department past Tier 1 customer service has always been a challenge but iSolved has been working to improve this process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.