--- title: "isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is isolved the right Payroll solution for you? Explore 653 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164417/iSolved/reviews/" page_type: "reviews" language: "en" --- isolved 3.9 (653) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 SS Shana S Property ManagerReal Estate, Self-employedUsed the software for: 1-2 years. “This can be problematic on days that the time has to be turned in, because it will hold everything up, thus causing late submissions.“ June 26, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 TA Thomas A OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Now, this has been fine with most of my clients but anyone that uses TD Bank will be completely unable to finish this application as TD doesn’t process these letters at the local branches.“ January 13, 2025 JT Jillian T Client Relations and Marketing CoordinatorHuman Resources, 2 - 10 employeesUsed the software for: More than 2 years. “It has so many robust features that make it easy to track a variety of items for a multitude of clients.“ June 25, 2026 JO Joshua O Associate Director of OperationsReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides.“ September 9, 2025 KR Kelly R HCM Implementation leadBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I like most about isolved is that since we are partners they listen to our wants and needs and try to implement them into future product releases.“ May 21, 2026 Andy S. A COOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Too much restrictions, and charging for every little thing. “ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 653 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly L. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "One of the better employee management systems." October 20, 2025 4.0 When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs. It was easier than any other system I'd used until then. Pros iSolved is a great user interface, and is great for managing payment processing. The ease of use is high, and it was one I preferred. Cons iSolved has two halves - one for financials and one for PTO. It can quickly get confusing trying to navigate which one you need to be in. Switched from [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) School I was working for used iSolved instead of Skyward. I'd rather be on iSolved. Review Source Response from isolved December 9, 2025 Thank you so much your review Kimberly! VL Victoria L. Implementation Manager Financial Services Used the software for: 2+ years ### "Easy to use and customize system " January 13, 2026 5.0 Overall, the system was been great for our changing needs and our employees find it easy to use. It is worth the investment. Pros It is easy to use, easy to implement and the service is very responsive. The system is a true single database so employee management is simple as there is no double entry of data. Payroll and time are one, so employee pay is accurate and timely. Cons The scheduling features within the time platform could be better to compete with the stand alone scheduling platforms in the industry. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) The tax engine was not robust and the system was very much a small business platform with multiple systems speaking. Review Source PM Philip M. Branch Manager Facilities Services Used the software for: Less than 6 months ### "Good Integration but Still Waiting for Final Execution of Deliverables" October 15, 2025 3.0 Overall, it is going well and I am pleased with the changes. I hope that the customer support can begin to roll out more features that were promised to us and if they can do that, that will help our processes. Pros I like how it tried to consolidate both the HR side as well as the financial side. I used to work in organizations that had two different systems and that was confusing. So, the fact it helps save money and time is good. Cons The company told us we could have our offer letter from this platform, but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user face isn't as smooth as some other platforms, but it is not as bad as others as well. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing isolved BambooHR didn't have everything on one platform. It lacked more of the finance side which would allow us to keep everything on one platform. Switched from [EPAY HCM](https://www.capterra.com/p/147892/EPAY-HCM/) Epay is a poor system that is complicated and promised us so much. It failed in basically every single area. Review Source Response from isolved December 9, 2025 Thank you so much your review Phillip! EK Emmanuel K. Sr. Business Administrator Automotive Used the software for: 1-2 years ### "Great Product & Service" November 25, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing isolved Good offer and capabilities. Price was right as well. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Looking for a better product and integrations Review Source Response from isolved December 9, 2025 Thank you so much for your review Emmanuel! VR Verified Reviewer Director of HR Staffing and Recruiting Used the software for: 6-12 months ### "Great experience " January 25, 2026 5.0 Excellent. Happy with the team, offerings, and resources in Learn and Grow that help with work instructions Pros Ease of use, customer service is great, implementation team is fantastic. Resources offered are great. Cons PTO tracking is not suited for our needs bc it is set up on accruals. I understand the reasoning behind it, just not ideal for us. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We did not have a good experience at all. Terrible customer service- slow response times, etc Review Source NM Nicole M. HR Benefits Specialist Farming Used the software for: 2+ years ### "Isolved Review" July 11, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm unsure of why exactly we changed, but I'm willing to bet it was due to the capacities that Isolved had vs the old system. Review Source Response from isolved August 8, 2025 Thanks, Nicole. We're so glad you're enjoying the different isolved platforms and seeing the impact on your employee experience. Saving time and simplifying processes is what we’re here for! EC Emily C. Vice President Gambling & Casinos Used the software for: 6-12 months ### "Small business, homerun" July 14, 2025 4.0 The product works, and has allowed us to do more than our previous interface. We have hit a few bumps in the road, but overall are happy with the process. This would be a great product for single businesses or small business. Pros Onboarding employees is simple and straight forward. Our management teams have had great feedback. Our new hires have praised for how easy paperwork is compared to other jobs. Cons Tech requests or changes can be long to come to fruition. Several others have to have the same problem and it has to be voted up in order for some simple fixes to be addressed. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved We liked the features that isolved offered over Paylocity Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, features, scheduling issues, looking for more app features Review Source Response from isolved August 8, 2025 Thanks, Emily. We're glad isolved has helped you do more compared to your previous system. We appreciate your feedback and are always here to support you through any bumps in the road. RJ Rebecca J. HRD Oil & Energy Used the software for: 2+ years ### "HR Director" July 8, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved because the history I have with Paycor. History of great customer service, implementation and ease of use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Look at the previous questions. The new system has better options for the price. Review Source JG Jordana G. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "SHOUT OUT TO \[sensitive content hidden\] " June 24, 2025 5.0 AMAZING! NG Pros I haven’t officially started using isolved yet, but I felt compelled to leave a review after my experience today. I own a recruiting company and have spent months searching for an ATS that truly aligns with the way we operate. Unfortunately, I previously invested in another platform that made big promises, but underdelivered and misrepresented their capabilities—leaving me frustrated and out thousands of dollars. Today, I had a meeting with \[sensitive content hidden\] from isolved, and all I can say is… what a breath of fresh air. They were incredibly knowledgeable, transparent, and actually listened to what I needed. They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands recruiting operations. Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space and looking for a real solution, definitely give them a call. Cons Nothing to say for this, company and product seem amazing. ng. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Loxo overpromised and under delivered. They don't integrate with indeed like we needed Review Source CF Colton F. Project Manager Construction Used the software for: Less than 6 months ### "isolved PTO, Paystub and Benefits " January 17, 2026 5.0 Pros I love the ease of accessing my paystubs as well as checking my PTO and benefits. This is a huge convenience. Cons There is nothing I dislike about isolved. Our company just switched over, and I have heard nothing but good feedback from colleagues. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) I am unaware the exact reason why the company I work for made the switch. But, I do however now and part of it was cost, and service. Review Source JS Jaye S. Payroll Administrator Hospitality Used the software for: 6-12 months ### "GOOD SOFTWARE FOR PAYROLL" April 2, 2025 4.0 Overall pretty good. Mostly because of the support I receive from Magnify Payroll. Pros Pretty user friendly, easy to navigate, great support from Magnify Payroll. Cons Small size font; overly sensitive when clicking on something - you have to click multiple times to get it to stick Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved Customer support - small company so we are more important to them Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) No customer support to speak of at Paycor Review Source LC Lisa C. HR Admin Asst Hospital & Health Care Used the software for: 2+ years ### "Isolved made payroll easier" January 13, 2026 5.0 Isolved has made everything so much easier, freeing up some time to focus on other aspects of my job. Pros Isolved has simplified our difficult payroll process. It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. I couldn't be happier with Isolved. Cons The only draw back that I see is the inability to make custom reports. Other than that everything is great. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The ability to interface with new software Review Source TM Tracey M. Client Success HCM Consultant Human Resources Used the software for: 2+ years ### "My thoughts" March 12, 2026 4.0 For the most part isolved is a great product. I do think some set ups like time keeping could be streamlined as it takes many steps to get set up and maintain. Pros I like that isolved has so many options for companies of all sizes. It offers so much for large businesses but doesn't forget the one employee companies. Cons I don't like the fact that new items are released and do not work as designed. I think isolved should do more testing before releasing changes and updates. Review Source WF Will F. Director Accounting Used the software for: 2+ years ### "Isolved is a great and reliable application" April 2, 2026 5.0 Isolved has been a great partner and quickly resolves support tickets. They have allowed us to be successful Pros Ease of implementation and product offerings. We are able to complete many services for Payroll, Timekeeping, and HCM Cons The release notes can be a bit vague. While the content of the release is good, the context and logic can be confusing. Review Source SB Sara B. Payroll and Benefits Admin Law Practice Used the software for: 2+ years ### "We rely on iSolved" January 13, 2026 5.0 Overall we are pleased with the service and have built the system to help us function at a highly efficient pace. Pros The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks. Most things do have a work around if they are not a feature of the system (yet). Cons There are delayed responses or sometimes inconsistencies in responses from customer service. There are multiple ways to accomplish certain tasks, but sometimes the guidance can take longer when it's inconsistent. Review Source KS Kayla S. Payroll System Specialist Human Resources Used the software for: 2+ years ### "iSolved is fantastic" January 13, 2026 5.0 iSolved has been really great although there are some struggles there. All in all, great system that is trying to improve. Pros Great program and dedicated to improvement. The ease of use is getting better but payment processing and employee pay options are incredible! Cons While they are upgrading things, it causes other things to crash. They do have decent customer support but the issues are always caused by upgrades. Review Source AE Alicia E. Human Resources Cosmetics Used the software for: 2+ years ### " "User-Friendly Platform with Great Reports, but Limited Birthday/Anniversary Tracking"" February 19, 2026 4.0 Great for Self Starters. This is also great program to have new users in Human Resourcing. When implementing new features too is short notice. Pros Easy Call IN Customer Support Platform is user Friendly. Great Downloadable Reports Verified Current User Cons Anniversary and Birthday Reporting is lacking where JOBS is added to the report. Lack of self submit Special Payrolls Review Source AE Andrew E. Payroll Administrator Medical Devices Used the software for: 1-2 years ### "New To The Service" September 29, 2025 5.0 Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I ever had any questions. Pros I enjoy the community and how much they are committed to self improvement. There is also a ton of resources made available to you to help you improve professionally. Cons The verification processes can take a while but its understandable why that is. So I can't really say it bothers me but if I had to pick something then this would be it. Review Source JK Jason K. Payroll Operations Specialist Financial Services Used the software for: 1-2 years ### "isolved!!!" February 5, 2024 3.0 My overall experience with isolved has been fraught Pros I like isolved because it is a payroll software Cons I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity Review Source Response from isolved February 7, 2024 We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.com VR Verified Reviewer Benefits Technical Analyst Staffing and Recruiting Used the software for: Less than 6 months ### "A Versatile and Robust Software Platform" July 17, 2025 5.0 An incredibly versatile and robust software platform that conforms to the needs of its users, and the support and education they provide is stellar. Pros isolved is remarkably robust and versatile, and it is able to be tailored to the unique needs of each of our diverse clients. Cons There is a bit of a steep learning curve, that is aided by the large amount of resources on isolved University, though some articles are a bit outdated. Review Source JO Joshua O. Associate Director of Operations Religious Institutions Used the software for: 1-2 years ### "isolved is an ironic company name" September 9, 2025 2.0 Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides. However, I do not have a favorable impression based on our experiences. Pros Our third-party payroll company uses isolved and we have access to an isolved dashboard for clients, which has limited functionality. We are restricted to at-a-glance demographics and reporting. The reporting seems fairly robust. Cons In our experience, isolved is not particularly user friendly. The dashboard design is not very intuitive. I often have to click in unexpected places to navigate to different site areas to perform the functions I want. Moreover, employees have reported high levels frustration in locating basic payroll information. There are multiple portals and it is not always clear which end-users need to use. Review Source DW Delicia W. Training Manager Insurance Used the software for: 2+ years ### "Training Manager" February 24, 2025 4.0 Overall, I have enjoyed iSolved because it connects you with other leaders and provides content for individual and team development. Pros iSolved is very informative and offers a wide variety of content for growth and development. It's very informative. Cons Some of the content is dated and often times support takes a while to get back with you when there is an issue with retrieving courses. Review Source MD Melody D. Payroll Clerk Accounting Used the software for: 1-2 years ### "User Friendly" July 11, 2025 4.0 Overall, Isolved has many features, yet it is very useful and comes in handy. With that being said, it is different than other systems in the best way possible. Pros I enjoy how organized this website is. It is easily manageable with tons of features. In sum, it is user Cons The Cons would be the occasional lags when the site is down. It tends to take much time when it does happen. Review Source Response from isolved August 8, 2025 Thanks, Melody. We're glad you're finding isolved both useful and unique in the best way. We appreciate you sharing your experience! ML Maren L. HR trainer Medical Practice Used the software for: Less than 6 months ### "Love using this program" February 3, 2026 4.0 Amazing very smooth to use the ease of going through the program and setting things up was very nice Pros It was easy to work easy to navigate easy to train on and teach loved the customer support and it was an amazing value for the money Cons Didn't really have any negative things regarding I solved could have had less clicking to get to certain spots Review Source WC Whitney C. HR Hospital & Health Care Used the software for: 2+ years ### "Wonderful support" April 16, 2025 5.0 Been pretty good. Lots of aspects that help me daily. Pros The support I get from my team. Usually have a response within a day. Cons Navigating who to talk to at first. I am getting better now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.