# Page 10 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (644) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of isolved ## Showing most helpful reviews Showing 226-250 of 644 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Beverly R. Corporate HR Manager Textiles Used the software for: 2+ years ### "Human Resources Daily User" May 17, 2023 3.0 Pros Employee access, payroll is easy to use, timekeeping is easy to use Cons Points tracking, salaried employees who never use a timecard have to go to a timecard to request time off, no way to put notes on the termination screen-have to use another screen. Review Source Response from isolved May 22, 2023 Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions. Mackenzie Cotton, Reference & Reputation Manager - mcotton@isolvedhcm.com SM Shannon M. Human Resources Entertainment Used the software for: 2+ years ### "a great decision" February 5, 2024 5.0 Pros The transition team was very helpful and had amazing follow up. Cons When we moved to 'case numbers' it really took me to follow up to get resolution on most issues. Review Source JJ Jessica J. Controller Retail Used the software for: 2+ years ### "isolved solves our HR issues" September 16, 2022 5.0 We were a challenging case for isolved because our company had never used payroll software previously. It took several meetings, but before long we were up and running. The HR department has been pleased with the customer service. As the accountant, I have been pleased with the vast array of reports I'm able to run when needed. I'm also very pleased that I no longer have to submit the payroll taxes! Isolved takes care of many jobs that I was having to complete before we implemented. It has been such a time-saver for our company. I would highly recommend them to other companies that are looking for payroll software. Pros This software is easy to use. As the accountant, I have all the information I need to complete my payroll related work quickly and accurately each month. I am always very impressed with all the different reports that are available. Cons Over the years, the thing that has caused the most frustration would be getting tax related issues resolved in a reasonable amount of time. I know our company has some more complex tax issues, so it is understandable. However, it can get frustrating waiting so long to get answers relating to IRS or State letters. Reason for choosing isolved This software was recommended to us and after checking into it, we decided it would be a good fit for our company. We did not look at other products. Review Source MKK Mary Kay K. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "isolved has helped us go from Paper to Digital" September 14, 2022 4.0 They have been great as we moved from paper to digital over the last 2 years +. They have worked with us to make transitions easy and implementation go smoothly. Their customer support is amazing and I they respond to questions, concerns or issues quickly and efficiently. Pros Ease of use, and the many features that work together. Don't need 5 different passwords for HR Administration. Cons No real issues, some of the courses in Learn & Grow need some corrections. Review Source PT Patrick T. Owner Restaurants Used the software for: 6-12 months ### "Not for small business" April 24, 2023 2.0 They Lock you in a contract beware. If you need HR this is for you. As a start up this was way to expensive and was sold on all it could do. They spend tons of time setting you up so prepare on lots of onboarding. My major gripe is setting me up without a California tax ID. I sent my Fed ID thinking that was it not being a payroll -professional. They open my account did my payroll and accrued my taxes. Months later refunded my state tax saying there was a problem. After back and forth it was the tax ID and I was hit for 5k plus in penalty’s by the state. Their contract covers them so suck it up. After many emails and months I did get 1700. I had HR and didn’t need it as well didn’t find a benefit at all. I was charged a cancellation fee over 1K and forced to renew contract to extend it. If your a small business don’t make the mistake of this company. Pros None better payroll and more small business friendly Cons Expensive not your best choice as a start up or restaurant Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved Salesman Review Source Response from isolved May 22, 2023 We apologize for what looks like miscommunication with you. Our tax manager would like to speak with you to discuss your items and your experience. Please feel free to contact me at mcotton@isolvedhcm.com so we can connect you with them! TS Tara S. Office Manager Medical Practice Used the software for: 2+ years ### "Isolved, the perfect pick!" June 28, 2023 5.0 We have been able to streamline many of our HR, payroll and benefit administration processes which has added to overall employee satisfaction. Pros Payroll is a breeze with the advanced tracking capability of isolved. Cons Any features that we have felt needed improved upon have been. Each member of the customer care team is fantastic to work with. Review Source DF Dawn F. HR Generalist/Recruiting Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Great" July 6, 2023 4.0 Pros iSolved is easy on the eyes, easy for employees to clock in/out, and navigate in the employee self service area. On the back end for employers, there are a lot of options for administrators to run reports. Cons The benefits enrollment portal is not easy to use for employees. It does not allow an employee to look at the benefit options side by side. It would be nice if it would be able to suggest what plan an employee should enroll in. Review Source Response from isolved July 27, 2023 Hello Dawn! Thank you for taking the time to leave this review of isolved. We are happy to hear that our platform is easy for your employees to navigate & you are happy with the many options for administrations to run reports. In terms of the benefits enrollment portal not being easy to use, I have sent this feedback to our support team so we can continue to improve our platform and services. We appreciate your business. VR Verified Reviewer Operations Manager North America Dairy Used the software for: 2+ years ### "Horrible customer support" June 10, 2022 1.0 There was no help figuring out my 401k enrollment. I emailed several times and was given a 25 page pdf to follow. Except it didn't work. So I called AGAIN. Lady was rude told me my old password was the password she just gave me. Turns out that didn't work because I had Isolved at a former job. weeks have gone by and no one is helpful. Also....when I first asked about enrolling they replied....we sent you an email. I looked and waited. NOTHING. Again I contact them...they then forward me an email that went to my personal email account 5 months ago. REALLY? I've asked for a supervisor 3 times. NOthing. Pros nothing there is nothing I like when customer service is so poor Cons why are all of these fields required?? Review Source FG Felix G. EVERYWHERE YOU GO WE DEY THERE Computer Networking Used the software for: 6-12 months ### "iSolved Review " September 19, 2023 5.0 I have been content with iSolved. I briefly changed to ADP since I was informed it would serve us better, and I advanced rapidly it was not the right assistance for us. I returned to iSolved. There were a few hiccups with that, similar to the estimating went up and we lost one of our administrations. I like the organization side; however a portion of the representatives battle with the AEE on the telephone (slow association with punch in/out for instance). Pros The client support is more advantageous than that of different administrations I have utilized in my situation, and it's important that I get opportune responses for finance and advantages. I additionally like that I know where to go to track down a wide range of reports. Cons I could do without the estimating construction, and I could do without that assuming we want other help additional items that the charges are fairly preposterous relying upon the assistance. I might want to have the option to assemble everything, we as a non-benefit we can't financially plan for a portion of the more extravagant things (HR help). A few reports are excessively nitty gritty and don't come in Succeed design. Review Source SG Stephen G. Clincal Director HR Health, Wellness and Fitness Used the software for: 1-2 years ### "Isolve is great HR solution" December 8, 2023 5.0 Great customer support. Very professional. Pros Ease of use and simplifies the HR process on all aspects. Cons Shared and preform needs to simplified and cleaner process for evals. Review Source PK Patsy K. VP - CFO Staffing and Recruiting Used the software for: 2+ years ### "NC Customer Review" September 20, 2021 5.0 Overall our experience with iSolved is proving to be a good investment. Pros Is very much a one stop shop. We do not have to have multiple vendors in order to meet all of the data collection and employee management that is required. Cons Screens with too many functions. Would rather have more screens to complete than having multi functions on one screen that have to be completed. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Payroll Servicer suggested we switch Review Source LQ Linda Q. Law Firm Administrator Legal Services Used the software for: 2+ years ### "Love it." May 10, 2022 5.0 Great customer service. They did at one point have growing pains, but heard complaints and corrected them very quickly. Pros Love we can make it work for us, might not be exactly how someone else uses it, but so customizable. Cons There are so many reports and not always named what I think they should be named. I need to take the time to organize them. Reason for choosing isolved ALA business partner and \[SENSITIVE CONTENT\]. Review Source Response from isolved May 16, 2022 Hello Linda! We appreciate your wonderful words and are honored you chose isolved. DC Diann C. Office Manager Medical Devices Used the software for: 2+ years ### "My iSolved experience" May 15, 2023 4.0 Pros The quality of the product. I have used several different payroll products over the years and this product is one of the best I have used. I get get customer service when I have a issue. Cons building reports to make them what you need seems too complicated. Reason for choosing isolved I have used it alot in the past and was given a great price to come back. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) quality of the product. Review Source Response from isolved May 22, 2023 Hello! Thank you for leaving this review of isolved. We appreciate your business! HH Heather H. CEO Individual & Family Services Used the software for: 2+ years ### "Great experience" June 30, 2025 5.0 Our experience continues to be a great one, we utilize the HR platform and isolved legal team as well Pros We love the options for services and add ons if needed. The platform is user friendly as well and customer service is great. Cons We still need a separate platform for timesheets because we do block shift schedules, it doesn't work for us Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved Isolved customer service stood out and the value Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) We wanted a user friendly system and to work with people that we could call directly, also there was a cost savings. Review Source LM Lindsey M. HR Administrator Government Administration Used the software for: 2+ years ### "ISolved Review. " March 11, 2022 5.0 Pros Very user friendly. It’s easy to maneuver around the system but not always easy to locate what you’re looking for. Cons I feel like there could be more areas that could be company specific where each company could upload their personal info. Review Source KA Karen A. Conroller Wholesale Used the software for: 2+ years ### "Controller " September 16, 2022 5.0 Very positive Pros That Isolved is open to adding features and making the use easier and easier Cons Isolved Adaptive experiences intermittent issues Review Source MA Michelle A. Sr. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "Good system to use" April 26, 2022 4.0 When I started with our organization they had time and attendance with a different provider and processed with iSolved. I moved everything to iSolved and it is such an easier process. Pros This software is very user friendly. The process of verification of time cards and then actually processing payroll is a smooth process. Cons I think the reports could be improved. I know they have a report writer that you can design your own reports but i have not had time to learn how to use it. Review Source JE Jenessa E. Inside Sales Representative Computer Software Used the software for: Less than 6 months ### "Terrible product with terrible protocols" December 30, 2016 1.0 As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed! The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!! Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time. When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours! Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient. I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program. Review Source AK Amy K. HR Specialist Banking Used the software for: 1-2 years ### "iSolved Makes Organizing Easy" September 20, 2021 5.0 Very good, when I have question the service and assistance is phenomenal. I feel supported and guided to learn. Pros I love the ease of navigation and the organizational options and layout. It makes sense but also guides our HR Department to best practices. Cons I have only been using for a year, since I was hired with this company, the only con is that I have so much more to learn about it’s capabilities. I like the University but struggle finding time to take advantage of it. HR during Covid is time consuming. Review Source LM Liz M. Remain hidden Consumer Goods Used the software for: 2+ years ### "Worst service" December 12, 2023 1.0 Pros Nothing in particular the system is subpar as well as the service. Cons Where to begin, customer service, overall system, lack of functionality and knowledge. Review Source Response from isolved January 3, 2024 We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. KB Kathleen B. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Don't know how I survived without it." August 11, 2023 5.0 Excellent. It took a while to get all the kinks worked out with the general ledger reporting but I knew from the first payroll I processed it was going to be a game changer. Dramatically reduced the time and effort for us to process payroll and expenses. Also our support person, \[sensitive content hidden\] , has been very responsive, professional and excellent to work with. Pros I solved handles the state and federal tax reporting which has become more complicated and we conduct events in different states. The direct deposit for pay was key. The mobile app and expenses processing helps us to manage our team of educators who work all across the east coast. Cons The expense module could use some additional functionality which I've requested to improve ease of use and reporting. Hopefully they changes will be added soon. Review Source JL Jeremy L. Accountant Accounting Used the software for: 1-2 years ### "Payroll Usuage" December 22, 2023 5.0 Pros The way the system is easy to us and customizable to each of our clients. Cons Stop payment process and check status can take some time to get the information that is needed. Review Source JK Jeffrey K. CEO Facilities Services Used the software for: 6-12 months ### "Not for the faint of heart" October 10, 2022 3.0 Pros It seems to be a full functioning software that can handle all my needs in one place but I'm not sure since I have not been able to roll everything out due to it's difficult setup. Cons It is complicated and not very intuitive. Review Source Ryan M. Marketing Analytics Engineer Marketing and Advertising Used the software for: 2+ years ### "iSolved is a great product for handling the HR side of the business" December 8, 2022 5.0 Very positive. It was my first experience with an HR benefits hub and I thought it met my needs very well. Pros I liked that this program was provided by my company as a one-stop-shop for all my benefits/compensation/HR needs. I could go in and add my time, see past time, request time off, review my benefits, report life changes, etc. Cons Although the utility of the program was really strong, I didn't much like the UI. I thought that the website as a whole was a little clunky and did not work well on mobile. I know that they are working on improving the UI and developing a more mobile friendly option, which I am excited about. Review Source JF Joe F. Accounting Manager Government Administration Used the software for: 1-2 years ### "Reading Parking Authority" February 20, 2024 5.0 My experience has been great - especially since \[sensitive content hidden\] has taken over as my point of contact. He has helped me organize any/all projects and coordinated with the proper isolved reps to do so. Pros The customer service has made implementation very smooth. The communication has been excellent. Cons I was not part of the original implementation of the software here. Certain features were not set up properly, but I am unsure who was at fault. Review Source Similar Products Featured