# Page 11 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (644) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of isolved ## Showing most helpful reviews Showing 251-275 of 644 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Shana S. Property Manager Real Estate Used the software for: 1-2 years ### "Quick and easy" March 25, 2024 5.0 Pros It is a very user-friendly program that gets the job done! Cons The thing I like least is having to deal with codes sent daily to log in. This has been the norm ever since I logged in remotely. Review Source NP Naomi P. Accountant II Real Estate Used the software for: 2+ years ### "isolved Review" December 19, 2023 5.0 Pros There are lots of different customizable options that you can use to meet the needs of your business. Cons Implementation took a while when we set up a new product. Seems to be a lot of follow up on our end when putting in new cases to make sure that they get resolved and completed. Review Source SA Siara A. HR Generalist Government Administration Used the software for: Less than 6 months ### "isolved Review" October 4, 2023 4.0 Pros Isolved has many features and capabilities that other software do not. Once set up, things can be found and utilized relatively easily. Cons To set up workflows and processes can be challenging at times due to fields being in different areas throughout isolved. When implementing new processes, all fields and paramaters should be located in the same place or linked to the rest. Review Source Response from isolved October 25, 2023 Thank you for taking the time to leave this review of isolved! I have sent your feedback/suggestion of all fields and parameters being located in the same place when implementing new processes to our development team. Michelle N. Human Resource Director Building Materials Used the software for: Less than 6 months ### "Best payroll software" May 5, 2023 5.0 Amazing. Staff is local and receptive to my questions. Pros I love how easy it was to learn their system. If I could not figure something out I went into isolved university to learn it. So user friendly. Cons I really can not think of any. There are featured I have not used yet, but I know they will be just as great. Review Source VR Verified Reviewer Grant Writer Non-Profit Organization Management Used the software for: 1-2 years ### "Much Easier Than Previous Time Management" November 14, 2022 5.0 Pros I love that I am able to see my time for the pay period and make adjustments if punches didn't go through. Scheduling time off is also very helpful! Cons Due to internet issues at our office, I sometimes clock in and out twice Review Source KH Krissi H. Execuitve Assistant Medical Practice Used the software for: 1-2 years ### "No Communication" May 3, 2017 2.0 They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with. Pros The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this. Cons Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly. Review Source LD Lastenia D. Human Resources Generalist Packaging and Containers Used the software for: 6-12 months ### "Isolved Overview" December 7, 2023 3.0 Pros very user friendly and will always have my questions answered in a timely manner Cons the background processes of payroll especially the reports sent to 401 provider Review Source Response from isolved December 12, 2023 Hello Lastenia! Thank you for your review of isolved. We appreciate your feedback and are happy to hear that you've enjoyed the user friendliness of the platform. We are sorry to hear you are having challenges with the background processes of payroll. I've contacted your CSM who will be in touch about this. Thank you! VR Verified Reviewer Product Marketing Computer Software Used the software for: 2+ years ### "Great software and support for benefits and hr" May 23, 2020 5.0 Great option if you are looking for a software focused on HR and benefits without payroll. Pros Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills. Cons I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved Better quality, less complicated, software is modern and continuously improves. Review Source PR Paula R. CFO Insurance Used the software for: 2+ years ### "iSolved is user friendly" October 26, 2023 4.0 Pros iSolved is user friendly. Communication is better this time around. Cons Time & Attendance has some quirks that don't function as would be ideal Review Source BM Bridget M. CSR Oil & Energy Used the software for: 2+ years ### "Beware of Issues" October 18, 2023 1.0 Overall, once the setup was complete, it functioned. It just felt like it had outdated technology and the customer service people did not know how to fix it. Pros The mobile app was a nice feature to use. Cons It felt like there were a lot of behind the scenes setups that were hard to access. The vacation was not able to be approved by the manager for a long time until we finally gave up. Adding vacation always had to go through a payroll so it wasn't readily available. Reports were not customer friendly. Customer service was not the most helpful. Review Source LT Lexy T. Project Coordinator Construction Used the software for: 1-2 years ### "Isolved is top tier" December 14, 2023 5.0 Pros Isolved is so easy to navigate. Customer service is always available. Everyone is so friendly and always willing to help you. Cons There is nothing I do not like about Isolved. Review Source PL Pam L. Senior VP Financial Services Used the software for: 2+ years ### "Ease of Use" April 19, 2022 4.0 great team to work with to resolve issues and get answers. Pros Self service is easy for our employees to use. Cons report writer is not user friendly unless you work with it more often Review Source MH Michele H. HR Director Medical Practice Used the software for: 2+ years ### "Feedback " April 11, 2022 4.0 My SUPPORT team is wonderful! \[SENSITIVE CONTENT\] Pros One system for time and employee payroll process. Cons I would recommend that all your divisions talk to one other. IE Cobra and HCM the software interchanges but not the people. Reason for choosing isolved the Payroll company used your software. You acquired them. Review Source DB Devin B. Staff Accountant Automotive Used the software for: 2+ years ### "ISolved review" February 19, 2024 5.0 Pros I like that iSolved lets you clock in/out in 15 minute increments. Cons I don't like that the time off requests doesn't take into account the day's you have submitted for but haven't been approved in determining how many hours you have left to take. Review Source ST Suzanna T. Director of Training andProduct Accounting Used the software for: 2+ years ### "iSolved - There Are Highs...There Are Lows" September 26, 2019 4.0 Pros iSolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes. Cons The overall navigation is not intuitive. We have received this feedback from both our new hires (Service Bureau Users), our Client Users, ESS Users, and Partner Users. But...the biggest problem is the lack of support. The two areas of opportunity we see here are better QA for product releases and restructuring the support process. Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard. The ticket submission interface is atrocious; for the most part the support staff doesn't dive into the problem, let alone the solution. We have to do all the leg work when there is a glitch that we didn't cause. It seems like the emphasis is placed on the development of the product, whereas partner and client support is not a priority. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 2+ years ### "The software has a lot of features but it is sometimes cumbersome to use " April 24, 2019 4.0 It does track data quite well, but sometimes it is hard to access that data Pros It is a nice centralized system and it can store a lot of employee information/data. It can link to different systems to save time with updating information. It also seems to have a lot of features that we have not yet tapped into. Cons Some features do not work as I would expect them to work or you need to reload the page to see things appear correctly. The software also feels a bit dated. You sometimes need to run a report or create a custom report to access some of your employee data. Review Source SZ Stef Z. Accounting Specialist Government Administration Used the software for: 1-2 years ### "Complex Payroll Made Easy" December 28, 2023 5.0 Pros Customer support, versatility, employee self-service options. Cons Phone app can be glitchy, and the 2FA doesn't always register the first time. Review Source AR Anne R. Director Human Resources Education Management Used the software for: 2+ years ### "Good product easy to process a payroll" March 9, 2022 4.0 My overall experience with isolved has been good. Customer Service is exceptional. Pros I like the ease of processing a payroll and the user friendly reporting. Cons The tracking of time off is difficult because we do not track time off on a calendar year. Review Source DS Dean S. CEO Retail Used the software for: 2+ years ### "It just works." December 9, 2022 4.0 Pros The system was set up in such a way that I didn't have to worry about it. It just worked. Cons There were some aspects that were a bit frustrating. The vacation system didn't quite work as smoothly as I had hoped in receiving employee vacation requests and it was a bit hard to find in the software. Review Source FM Faith M. Office Administrator Renewables & Environment Used the software for: 1-2 years ### "Why isolved is a Lifesaver " November 30, 2023 5.0 Pros I like the payroll features of isolved It offers some amazing Human Resource Features It makes employees scheduling easy Cons No doubt isolved has been the best with no disregards Review Source JP Julia P. Payroll Specialist Accounting Used the software for: 1-2 years ### "Isolved experience" February 22, 2024 5.0 My experience is excellent and exceeded my expectations. Pros the system interface is very easy to use and very user friendly. Cons Some of the features that we need are not currently implemented yet. Review Source RM Roxanne M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Positive reviews" October 19, 2023 4.0 Everything with the Isolve staff has been great. They are very hands on and will help you and fix or add things to your platform to make your job easier. Pros They staff is available all the time via phone and email. They also will walk you through what you need help with and tell you what is being done. Cons At first Isolve was difficult to maneuver through bit once you keep using it, it becomes easier. Reason for choosing isolved n/a Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) n/a Review Source Response from isolved October 25, 2023 Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource & support system for you and your business. AP Ann P. Finance Manager Education Management Used the software for: 2+ years ### "iSolved is a wonderful product!" April 6, 2022 5.0 I am very satisfied with the iSolved program. I would definitely recommend it for payroll and human resource needs. Pros When we converted to isolved, it was simple and accurate. I appreciate the iSolved University option that has taught me so much! The customer service response is timely and the representatives are knowledgable in their responses to my needs. Cons I am aware that our employees represent vary levels of computer skills, but the employee self-service portal has been difficult for several employees to use. Review Source LH Larry H. Owner Hospital & Health Care Used the software for: 2+ years ### "Why choose isolved!" September 15, 2022 5.0 What a blessing to have for a small business and the customer service is top notch! Pros The software is user friendly and for those who are computer handicapped, the on the spot call service is always there and you don't have to wait on hold. Cons There's nothing that I can say that needs improvement! Reason for choosing isolved customer service Review Source gE greg E. general manager Hospitality Used the software for: 2+ years ### "Not so Happy" September 26, 2019 3.0 Just o.k. If it was not for representatives, probably would have left a long time ago! Pros navigating the system is pretty easy. Did love representative in support. Cons Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call. Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module. Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology. Been having a terrible time with timesaver support and getting PTO set up. Dont like the fact that are taxes were not paid. Switched from [ADP Streamline](https://www.capterra.com/p/212735/ADP-Streamline/) Did not like the cost or service of ADP. Review Source Similar Products Featured