# Page 12 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (644) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of isolved ## Showing most helpful reviews Showing 276-300 of 644 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Sharon P. Director of Finances Consumer Services Used the software for: 2+ years ### "Isolved Review" May 16, 2023 4.0 Pros All the tax filing is on Isolved not me. Cons sometimes hard to find the right report you need Review Source MD Morgan D. HR Coordinator Financial Services Used the software for: 2+ years ### "Getting better all the time!" September 25, 2019 4.0 iSolved is a great system and I love that there are new updates all the time! Pros Easy to use for both admin and end user. Cons I wish there was a favorites menu for reports Reason for choosing isolved We bought iSolved through an Accounting firm because we value the specialized support they offer such as actual CPA's, tax experts, HR experts, etc. Review Source GM GINA M. DIRECTOR Public Safety Used the software for: 6-12 months ### "HORRIBLE PRODUCT" February 14, 2020 1.0 DO NOT GO NEAR THIS PRODUCT! We were longtime customers of iSolved, using their Timeforce software for over 10 years. We were regularly assured that we would not be required to upgrade and that our version would be supported for the foreseeable future. On 3/25/19 we received an email stating that our support contract expiring 4/14/19 would not be renewed because our version was no longer supported. They gave us less than one month’s notice. We sent an email to our sales rep the same day, but had to make repeated requests for pricing and a demo because she was unavailable. An initial quote was finally received 4/5/19, but they could not make time for a demo until 4/22/19. We agreed to this, but requested they continue supporting our old version in the meantime because of the short notice and delays. They completely ignored this request, not responding to it at all. During the demo we asked how the new software would handle the things our Timeforce I software was capable of. They were unsure of some of the more complex issues and promised they would check with tech support and get back with us. In the end, it was promised that the new software would be able to meet our needs. We signed a one year contract on 5/1/19. We began to have weekly one-hour phone calls with our implementation specialist; it became apparent that she had no idea what she was doing. Basically, we were never able to use the product but were required to pay for an entire year. Pros ABSOLUTELY NOTHING at all! There was nothing that was useful! Cons EVERYTHING....horrible ease of use, make you pay for the product that you have never received, zero customer service...most deplorable service we have ever gotten from a company in 20 years of operation! Reason for choosing isolved They led us to believe that the product could meet our needs, which it never did no matter what we tried. Consider yourself warned! Review Source KB Karen B. Payroll Admin Construction Used the software for: 1-2 years ### "Isolved Review" March 28, 2024 5.0 Pros Isolved is very user friendly. Customer service is excellent. Cons I can't honestly say there isn't anything that I dislike. Review Source FT Felicia T. Controller Insurance Used the software for: 2+ years ### "Isolved review" September 7, 2022 4.0 Pros Very robust and i can do everything all in one system. Cons Customer service response is slow and there are a lot of people that are in one project Review Source CB Colin B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Poor service" June 20, 2020 3.0 Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to. The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did. So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did. Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it. This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default Pros It has many features available for the user Cons Not intuitive. Usually have to call to figure out what I need to do Reason for choosing isolved I wrongly assumed it would be easier to flow with the buyout vs switching. Review Source HM Holly M. CFO Wholesale Used the software for: 2+ years ### "HORRIBLE customer service" October 23, 2019 1.0 Zero benefits. See Con's abov. Pros Honestly, there is nothing that sets this software out. Cons The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing isolved They purchased a small company that did payroll for my former company. I wouldn't choose them again. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We outgrew Quickbooks Review Source KR Kelly R. HR Manager Semiconductors Used the software for: 2+ years ### "Previous iSolved employee now iSolved admin" September 19, 2022 4.0 Pros Easy to manage payroll. Employee self-management is fairly intuitive. Cons Inability to self-manage taxes and other areas of client set up is frustrating. Review Source LC LeeAnn C. owner/manager Retail Used the software for: 6-12 months ### "I was forced to use isolved by my current local payroll processor" July 3, 2023 2.0 I have used a local payroll company for over 10 years. They pride themselves on being "Local First" and supporting small businesses. Well, they switched their system to isolved this winter. Which is neither local nor small. But this isn't really isolved's problem. I wouldn't be so irritated if it wasn't so hard to navigate. I have used a few systems for managing pet boarding facilities, so am used to figuring out new software. This one is by far the worst I've ever tried to navigate. Pros Sorry- Can't find anything that I like about it. Cons Very hard to navigate, edit employees, even difficult to find the "submit" button. Review Source Response from isolved July 27, 2023 We apologize for your experience with isolved and that our platform hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support to help with navigating our system. VF Vicki F. HR Mechanical or Industrial Engineering Used the software for: 2+ years ### "2 thumbs up" September 27, 2022 4.0 Everyone is so easy to work with and very helpful Pros Ease of use. The helpful tools, videos, university make navigating this system great! Cons I have not yet found a flaw in the system Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) More functions and features Review Source SL Stacey L. Accounting Wholesale Used the software for: 1-2 years ### "isolved a mystery" November 20, 2023 3.0 Pros I liked isolved until their "upgrade" and then it became a lot more difficult to use Cons I didn't feel that isolved was very user friendly or easy to move around in. Review Source Response from isolved December 5, 2023 Hello! Thank you for leaving your review of isolved. Have you been able to explore isolved University? This tools tackles most trainings and important information that will help guide you through how to use the system. If you are still having trouble navigating the system, please contact me at mcotton@isolvedhcm.com so we can connect you with the right support to get you help! jF jeanann F. accounting Hospitality Used the software for: 2+ years ### "help desk and software" April 12, 2022 4.0 good Pros the staff is always helpful when you call for help and quick to find you an answer the software is pretty easy to use the mobile app for employees to use for getting there paycheck is not easy to get installed on phones so that part is not great Cons the phone app is hard to get installed and i think that is sad because in this day and with technolgy it should be easy to install the main thing is to make employees happy and we have a lot that have to come to HR for assistance Reason for choosing isolved we started with Honkamp because they were local Review Source MM Marcia M. Manager, Accounting, Finance & HR Environmental Services Used the software for: 6-12 months ### "Still learning and working through processes" March 30, 2022 4.0 Pleased with the product Pros Easy to integrate, but there were a few items we thought were included that hadn't been done. Cons So many steps in setting up shifts, rules, etc. Confusing to try to get through all of them. Alternatives considered [Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) Reason for choosing isolved We had to go through our CPA to get access to the product Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Unhappy with response time and accuracy. Review Source WH Wendy H. HR Manager Design Used the software for: 2+ years ### "iSolved is a great alternative to the bigger companies" May 23, 2022 5.0 Easy for both the employee and HR to figure out. Pros Very easy to use. Employee Self Service is easy for employees and the HR screens are easy for HR to figure out. Cons Not customizable in that we have to depend on what they have. I have never really had an issue with this. I have called their customer service if I am stuck on something and they are very helpful. Review Source cH chloe H. Marketer Insurance Used the software for: 1-2 years ### "Easy to use as an employee" January 5, 2024 5.0 Pros Self explanatory to get clocked in, track my work week and PTO or sick time. Real time tracking. Cons Sometimes it is slow to use and load clocking in and out. Review Source WS Wendy S. Township Treasurer Government Administration Used the software for: Less than 6 months ### "Isolved = Problems" February 28, 2024 1.0 I do not like this company at all. If it weren't for the fact that I can still deal with my Customer Support Person, that I have used for the entire 14 years I have been with this employer, I would be looking right now for a new Payroll Service company. John is the only reason we have not changed payroll service, YET. Pros I have the same Customer Support Person since the days of AD Compter, Center Valley PA. Thanks \[sensitive content hidden\]!!! You are the best!!!!! Cons Since the initial payroll which by-the-way was the last payroll period for 2023, there have been all kind of errors in the system. Today, as I am writing this review, I am not able to log on. For reports, I just want the same reports that were available when this company was AD Computer, then JetPay, then NCR. Now there are too many reports available. We are not a gigantic company. Your report section is not user friendly at all and is super messy. Review Source Response from isolved March 11, 2024 Thank you for your feedback about the number of reports. We understand the importance of easily accessing and navigating through downloaded reports, and we will work on improving this functionality for a better user experience. We appreciate your feedback and are committed to addressing any issues to ensure a seamless experience for our customers. Please reach out to me, Mackenzie Cotton, at mcotton@isolvedhcm.com, so we can help get you the additional support. AB Alicia B. Client Controller Accounting Used the software for: 1-2 years ### "RPT Review" January 11, 2024 4.0 Overall the product is good and does everything we need it to Pros It's a robust program, however the timekeeping could use some updating to become a more relevant prodoct Cons Time Off Requests - Can be a bit clunky to do review/approvals Switched from [CYMA Payroll Software](https://www.capterra.com/p/91990/CYMA-Payroll-Software/) Costs were increasing too much compared to the value we were getting Review Source KB Kari B. Director of Finance Government Administration Used the software for: 1-2 years ### "ISolved Experience" December 5, 2023 4.0 Pros The different levels you can set up for approvals of time off and time cards. Cons It's not really a con, we just need to get more areas set up in order to use the product more efficiently. Review Source Response from isolved December 12, 2023 We love to hear that you have enjoyed your isolved experience with us. Once you are ready to add more modules, please contact us and we will get you set up with exactly what you need! :) TC Tiffany C. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Best Payroll Experience I have had yet!" December 28, 2020 4.0 Overall, we are very satisfied with the software and the customer service that we have received from the software. Pros They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits. Cons Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor Customer Service, Lengthy turnaround time for answers, everyone passing you to someone else to locate and answer and nobody had the answers. Review Source KJ Kimber J. Office Manager Accounting Used the software for: 2+ years ### "Best online Payroll Software I have used" October 7, 2019 5.0 Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite. Pros I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file. Cons The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was too expensive and definitely not user friendly at the time . Review Source AS Ann S. Accounting manager Law Practice Used the software for: 2+ years ### "positive review" September 16, 2022 5.0 very good customer support Pros the product is very easy to use and efficient Cons customer service working from home is too distracting when trying to get help Review Source AC Ashley C. HR Used the software for: 2+ years ### "We transitioned from HR Office to Infinisource and it was a terrible experience. Switched to ADP." September 15, 2017 2.0 Pros The few good things about this software are that you can customize quite a few fields, the reporting is easy to use and the payroll accumulators are accurate. Cons Everything except the above information. The system cannot work for a company of more than 200 people (we have 800). It runs far too slow. The benefit enrollment piece is a nightmare and open enrollment is awful. Setting up carrier connections was a horrific experience. When implementing from our previous system to the new system there was a ton of manual entry because their implementation team told us that certain things were imported and they were not. The best con about this system is that when we were using it time and attendance was a separate piece. So on top of everything else we had to import the time weekly. What a pain. Review Source HG Heather G. HR Coordinator Accounting Used the software for: 6-12 months ### "Heather G. - BMSS" April 25, 2022 5.0 Our overall experience with isolved has been excellent. Especially once Ben Szilagy took over our account. Pros The software does all the things we need it to do. Cons What I like the least is that because the templates are contracted through another company, implementation and testing of carrier feeds takes longer. Especially with any customization. Reason for choosing isolved Because one of our "sister" companies had purchased it, and because we had looked at a demo and liked it as well. Review Source SB Stephanie B. Director, HR Textiles Used the software for: 2+ years ### "Great HCM for small/medium size businesses" September 26, 2019 4.0 Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come! Pros I like that the product is all in one and that it is relatively easy for my employees to find the information they need. Cons The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved Cost, User Interface, Features, Customer Support Review Source cM cynthia M. hr director Non-Profit Organization Management Used the software for: 2+ years ### "AssetHR and iSolved" September 26, 2019 5.0 It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS! Pros AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great. Cons Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things. Reason for choosing isolved The ability to have the relationship with AssetHR as well as their support. As shared earlier their customer service is par to none. Review Source Similar Products Featured