# Page 14 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is isolved the right Payroll solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (647) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of isolved ## Showing most helpful reviews Showing 326-350 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CV Christina V. HCM Specialist Consumer Services Used the software for: 2+ years ### "My Review on Isolved" February 5, 2024 5.0 Pros It has a lot of features to accommodate lots of different types of businesses and their needs. Cons Some screens do not make sense, are too small, or not descriptive enough to know what should be clicked. Review Source VR Verified Reviewer INSURANCE SPECIALIST Health, Wellness and Fitness Used the software for: 2+ years ### "INFORMATIONAL AND EASY" January 12, 2019 5.0 I love this software its the best we have used at our company. Pros I love how this software has all of my information conveniently and easy in one place for me to find. This software keeps up with my PTO hours, my employment history with my company, pay history and more. I also love that I can print my W2 straight from the site. Cons The only thing I dislike about the software is that it does not save my sign in info. So I have to type my user ID and password every time I sign in. But I guess because the information is sensitive this is their way of protecting my information so I understand that. Other than that there is absolutely nothing I dislike about this software. Review Source MF Maribel F. HR Director Government Administration Used the software for: 6-12 months ### "Human Resources" September 5, 2023 5.0 Pros HR and Payroll processing. How to review and edit is what i most like about isolved and how to run reports. Cons Need to learn more about the functionalities Review Source BO Brenna O. Talent/Development & Systems Manager Packaging and Containers Used the software for: 6-12 months ### "All of your HR system needs in one place!" March 6, 2023 4.0 This system has simplified many steps for our HR team. Pros It is nice to have all of the HR functions in one place! Cons I think it would have been nice to have a demo environment to get more practice in prior to launching the product. Review Source Response from isolved April 11, 2023 Brenna, Thank you so much for taking the time to complete a review. Simple is a huge key, and we love hearing that the solution has done just that! NB Nikki B. Controller Utilities Used the software for: 2+ years ### "Hard to deal with" October 18, 2023 1.0 Problems were never fixed. Pros Nothing, the timecard was difficult to use and customer service was not helpful. Cons Customer service was impossible. It would take them weeks to solve a problem. Review Source VL Veronica L. Finance Manager Professional Training & Coaching Used the software for: 1-2 years ### "My Opinion" April 17, 2024 5.0 My experience with isolved has been great. Pros Customer Service Assistance with issues . Cons I don't know of anything that I haven't liked about isolved. Review Source LW Laura W. VP of HR Marketing and Advertising Used the software for: 2+ years ### "Great System but lacked support" June 19, 2023 4.0 Pros Very easy to learn and use. Integrations were easy. Cons We ended up leaving because of the lack of support. We were moved from an individual to a team and couldn't get support. Review Source Response from isolved July 27, 2023 Hello! Thank you for taking the time to review isolved. We apologize for your experience and that we couldn't meet your expectations. We appreciate you & your business! GM Grisell M. Human Resources Facilities Services Used the software for: Less than 6 months ### "Del Conte's Landscaping" March 17, 2022 4.0 Pros The customer service is great. Cons It's not in Spanish We've had several issues with policies not set up correctly It's not an app but a web page, sometimes it makes it hard for employees to get set up Alternatives considered [Paylogic](https://www.capterra.com/p/219147/Paylogic/) Reason for choosing isolved Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom didn't really offer great customer service Review Source RC Rhonda C. CEO Human Resources Used the software for: 2+ years ### "System review" September 26, 2019 4.0 They have helped our service bureau grow because of the many products. I hope they continue to expand the product so we can remain relevant in the marketplace. Our company absolutely made the right choice for us by moving to iSolved. Pros It has allowed our business to grow because of the broad set of features it has. We have been on the product for almost 5 years. I love the fact that they continually expand the system. Cons support. The limited ability to have meaningful input on product enhancements Reason for choosing isolved Believed they had a better product that would scale across our entire client base. Review Source SA Susan A. VP Sales and Marketing Financial Services Used the software for: 2+ years ### "iSolved HCM review" September 27, 2019 4.0 Pros User friendly with full HCM features and continued expansion Cons UI needs a facelift and the support team takes a prolonged period of time to address issues Review Source LD Lisa D. Director of Administration and Finance Non-Profit Organization Management Used the software for: 2+ years ### "After three other payroll providers - I am sticking with iSolved" July 26, 2022 5.0 I find the people the best. I am a small business , 6 people, and receive excellent customer support - when I need it - which is rare as the software is simple and correct. Pros iSolved purchased my business from a local vendor - and initially - I was skeptical. I now think iSolved is fabulous. Its amazingly easy to use, super customer friendly, and customer services is fantastic. I always know they will help me and support our business. We evaluated moving to an alternative benefits provider and one reason we didn't move as they would have demanded our payroll service and iSolved is always a partner - so we didn't move. Cons I can't say I have a negative that comes to mind. Reason for choosing isolved As I stated before - iSolved purchased the local payroll provider we were using - and we stuck with iSolve. The transition was smooth. Review Source KS Kayla S. Payroll Human Resources Used the software for: 6-12 months ### "Best HCM EVER!" April 5, 2023 4.0 so helpful Pros EVERYTHING! It is the best for day to day use! Cons It can be difficult to learn but worth it. Review Source Response from isolved April 11, 2023 Kayla, Short and sweet but what a POWERFUL endorsement! We agree, that a system with vast capabilities can require some time to become proficient. So glad you see such value in the solution!!! RA Rebecca A. CFO Hospital & Health Care Used the software for: 1-2 years ### "iSolved HCM Technology Review" September 27, 2019 4.0 iSolved has been a definite improvement over our previous software experiences.It is a great asset! Pros I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit. Cons Scheduling is still under development. Look forward to trying the improvements! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex implementation was a nightmare and filled with errors. Customer services was poor and everything was a "work-around." Review Source TB Tina B. Sr. Compensation and HR Support Administrator Food Production Used the software for: 2+ years ### "iSolved Pros and Cons" November 15, 2023 5.0 Generally a positive one. There portal could be better designed and easier to read. Pros Tracking of contributions to FSA benefits and ease of use for FSA reimbursements. Not hard to put a claim in. Doesn't take long to get reimbursed for FSA expenses. Cons Going into a new year with a rollover and using this money that is rolling over to cover an FSA expense. Paperwork is required. Review Source CS Cindy S. Accounting Clerk Farming Used the software for: 2+ years ### "I Solved Review" September 26, 2022 4.0 Very Good Pros I solved is easy to use and navigate through. Cons When I go to look at all my people a certain way the saved columns never stay. Reason for choosing isolved They had this product when I took the position. Review Source Corey S. Director Education Management Used the software for: 1-2 years ### "We used this product for a while but switched to ADP" May 10, 2018 3.0 Pros Infinisource is adequate enough to get the job done, but better options are available. We had issues with Infinisource and switched to ADP. Cons We had difficulties with Infinisource. It is not an easy system to learn. Our employees experienced difficulty logging into and staying active in Infinisource. Review Source VR Verified Reviewer General Manager Food & Beverages Used the software for: 2+ years ### "Best Customer Service Around" October 3, 2019 5.0 Worth the money for the simplicity and customer service. Pros The website is incredibly easy to use and, in the tree years I've used it, has only been down once. You're able to access it from your mobile phone if you need too and it functions just as well. The customer service is the best thing about it though. They catch mistakes that I overlook and they are extremely easy to get in contact with. Cons The website is a little hard to navigate at first, but once you get the hang of it, it's incredibly simple. Review Source SD Stephanie D. HR Generalist Oil & Energy Used the software for: 2+ years ### " iSolved HCM Technology Review" September 25, 2019 4.0 7 - my CSR is great.... but I usually have to email about 2-3 times if things were "sent up" a level. And once things are sent up and fixed, I am not notified. Pros it can be pretty user friendly when it comes to manager/supervisor/ee view's. Cons The set up of items can be very confusing.... and if one thing is done out of order, the entire setup doesn't work. And only sometimes can you go in and edit it.. in onboarding, you have to start almost completely over for a simple change . Review Source LB Lacey B. Nurse Hospital & Health Care Used the software for: 2+ years ### "Isolved opinion " November 20, 2023 5.0 Pros The way it’s easy to understand and everything is broke down for easier understanding. Cons Nothing really the time card part could be confusing at times depending on ur hours and ur job schedule. Review Source Meghan Elise G. Vice President Employee Benefits Insurance Used the software for: 1-2 years ### "Almost a great system" January 21, 2019 4.0 Pros I like that it can be integrated with other tools to be fully functional from applicant tracking to termination. It has great potential. Cons Less user-friendly than it seems, reports are sometimes tricky, some functionality lost due to ignorance of how product works, and the service is questionable. Review Source JB Jamie B. HR Manager Individual & Family Services Used the software for: Less than 6 months ### "Isolved" September 16, 2022 3.0 still learning and poor support with getting answers to questions and guidance on how to complete tasks Pros Applicant tracking ability to make notes and label each applicant throughout the process of selecting new employees. Would like to be able to free type in and add own labels to stages of interview process Cons Not enough options to manipulate for our company (document subcategories and divider tabs), poor workflow, multiple log ins for admin, applicant tracking, and self-service Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing isolved I was not involved in the final decision making process Review Source RD Ryan D. Managing Partner Restaurants Used the software for: 2+ years ### "ISolved is Great for Us!" March 20, 2023 5.0 It's been great and recommend to anyone looking for another payroll processor...far better than Paychex. Pros Easy access from a computer anywhere I have Internet. Quick answers and walk throughs from Customer Support when needed. Cons No issues, payroll is pretty basic for us. Review Source CM Cynthia M. Assistant HR Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Product" September 27, 2019 4.0 I really enjoyed the system so much better when I had dedicated customer support. Since the new customer service platform, it has been much more difficult. Pros I love all the available features. There is so much that can be done with this product. Cons Report Writing can be very difficult. Need the ability to pull both payroll and HR together more seamlessly. Review Source AC Andrea C. Payroll Manager Construction Used the software for: 2+ years ### "Do Not Do It - Do your research!!" October 14, 2020 1.0 Pros If it worked, it would be a good product. It was very intuitive. However, it took up to 2 minutes to move between each screen. The mobile application didn't work. Cons VERY Slow, horrible customer service, misrepresentation of product, unreliable, inconsistent. I could go on! It cost more money to have iSolved than it would (including risk) of having paper time cards. Reason for choosing isolved Promises, functionality - but all empty promises. Review Source Response from isolved November 30, 2020 Hello Andrea, we are sorry you experienced this with isolved. We are going to reach out with assistance. Thank you! HR Halle R. Corporate Recruiter Law Practice Used the software for: 2+ years ### "Easy to Use!" February 2, 2023 4.0 Pros The way that the time keeping and the payroll is set up is perfect and is so easy to use and understand. Cons The benefits integration can be glitchy from time to time and have to check benefits deductions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.