# Page 16 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of isolved

## Showing most helpful reviews

Showing 376-400 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Communications Coordinator  
Plastics  
Used the software for: Less than 6 months

### "Time Tracking"

June 8, 2022

5.0

Pros

Loved how easy it was to use when first being introduced to it i also like how it has web browser/mobile capabilities. I did a lot of traveling and needed to clock in virtually before leaving, which was always from my home and not at the office

Cons

there were some times when it would time out for me while clocking in on a mobile device and it didn't recognize my login time. so i would have to reach out to our payroll technician to update my time. happened more than i wish it would have.

Review Source

KA

Katrina A.  
Firm Administrator  
Law Practice  
Used the software for: 2+ years

### "Great payroll servoce"

May 6, 2021

5.0

I moved to isolved a few years ago. I've been with 8 payroll companies over the past 30 years. isolved is by far the best I've used. The features for my employees allow them to make changes to direct deposit, address information, etc. They can access their pay stubs and tax forms on their own without having to ask me for them.

Pros

I've been with isolved for a few years. The customization and ability to make their software work for me is the best part of this. They are super responsive to issues I have and the cost is excellent.

Cons

Anytime I have an issue with a report that I want created or that I can't find, they find a solution for that. So other than being without that report for a week or so, they have addressed all the issues I ever have.

Review Source

MB

Maria B.  
manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Isolved Payroll"

September 14, 2022

5.0

Easy to use and implement. Support staff is amazing and always helpful when call with any questions.

Pros

Ease of use and set up. Individual entry levels make it easier to navigate.

Cons

Integration was easy and we have no complaints with the software.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Review Source

sN

suzanne N.  
Director of HR  
Defense & Space  
Used the software for: 2+ years

### "needs to be more user friendly"

September 25, 2019

4.0

It has been very helpful for the new EEO1 Component 2 requirements. Very proactive. They are always willing to help improve the product.

Pros

It has a lot of potential to customize for your company. You can track almost anything.

Cons

It is not intuitive. The tables to create on one screen before moving forward is difficult. It is not a linear thought process.

Review Source

VR

Verified Reviewer  
Video Specialist  
Higher Education  
Used the software for: Less than 6 months

### "Wroks great but had better"

February 5, 2019

4.0

Overall iSolved is a decent program for clocking in and out, but it would be so much better if I could access the mobile version.

Pros

I like the quick option to clock in and out. I also appreciate having everything from W2's to important HR documents easily available on the main page. There is also an entire section to show all of the time off balances you have, and what to expect for the year (if you accure your PTO).

Cons

The mobile app has yet to function correctly on my iPhone. I've tried time and time again and it never works. Also- the website's buttons are all very small which can be difficult to navigate for people who struggle with their eyesight.

Review Source

JM

Jamie M.  
Staff Accountant  
Machinery  
Used the software for: 2+ years

### "iSolved HCM Technology Review"

September 27, 2019

4.0

Pros

The platform is very flexible. Being able to import payroll data and other data sets. Easy to use. Lots of standard reports and a great report writer module.

Cons

Lately, customer service has been slow or non responsive to email inquiries. I don't like having to explain my issue multiple times if I don't get the same representative if I have to call back.

Review Source

HG

Hailey G.  
HR Assistant/Payroll Specialist  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "iSolved HCM Technology Review"

September 27, 2019

5.0

I wish we had our own Customer Service Rep. It's much easier to have a specific person to call into and that gives an opportunity to have a good relationship with that Rep.

Pros

I like that it's very easy to navigate!!

Cons

Understanding the Client Management and all the functionalities. Would like to have more training.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

I wasn't here when the change happened

Review Source

NM

Nathan M.  
General Manager  
Media Production  
Used the software for: 1-2 years

### "I-Solved Product Review"

May 25, 2021

5.0

Our over-all experience is great because your customer service is amazing to us!

Pros

The features that are most impactful to our company is the reporting & tracking of hours, time and pto balances/tracking.

Cons

The few things that I do not like is when we punch in/out times sometimes translates over to the next day, causing a snowball effect for the whole week. That being said, many times over and over we have punch out errors both while swiping in/out on the time clock machine and when we punch in through isolved (not the app).

Review Source

DL

Dale L.  
President  
Construction  
Used the software for: 2+ years

### "Buyer Beware"

May 9, 2017

1.0

Timeforce has poor customer service and bad business ethics. They held my company files hostage and demanded payment for twice as much as I was using.

Pros

When we first signed up on the program it seemed to work well. Then as we got into the program it did not preform as well as we thought it would.

Cons

You can not get a quick overview of all employees at once you have to manually do each one it takes to long. The phone app does not work well.The program is hard to navigate. There is better out there but you get busy and stuck on what you have because it very difficult to change.

Review Source

AR

Al R.  
Finance Director  
Government Administration  
Used the software for: 2+ years

### "Successful payroll software implementation"

May 25, 2021

5.0

This is a huge improvement over our previous payroll service. Online processing and review makes the payroll process a breeze.

Pros

The ease of processing our bi-weekly payroll is great. The reporting features are excellent. Customer support is excellent.

Cons

The only downside is when there is something out of the ordinary with a payroll transaction. I always need to contact customer support who easily walks me through whatever it is that's giving me a problem.

Reason for choosing isolved

Primarily cost and it was referred by a neighboring municipality.

Switched from

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

In house processing as well as cost.

Review Source

MR

Maged R.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use but customer service is a REAL CHALLENGE!"

May 14, 2019

3.0

I have been with SAGE/Paychoice before getting dissolved into iSolved. The migration was a horrible experience! I did not see initiative from the new company to leave a good customer experience for the first few months, so decided to leave the company to another provider

Pros

Easy to use interface - flexibility in having different rates for the same employee Nice HR companion feature! On-demand service, free of charge, to answer HR questions with a 24-hours turnaround time

Cons

Customer service needs lots of improvement. Account rep change is unprecedented and could take a few days till request for assistance is answered. At times, the online button chat/help was off, without any justification! The interface can be enhanced to simplify PTO calculations

Review Source

LJ

Lisa J.  
Director - HR Compliance  
Legal Services  
Used the software for: 2+ years

### "Great for small businesses"

September 26, 2019

3.0

Lacks in the area of communications.

Pros

Reporting ease User friendly Payroll previews

Cons

Lack of customization Timing of hot fixes

Reason for choosing isolved

Cost Contract (terms)

Review Source

KR

Kimberly R.  
Office Manager  
Architecture & Planning  
Used the software for: 2+ years

### "iSolved For Multi-Taskers"

July 25, 2022

4.0

Our overall experience has been good. We have never had a situation where it wasn't resolved within a reasonable amount of time.

Pros

Once you learn this software, it remains very consistent. I appreciate this as I wear many hats in my current role and am always multi-tasking while processing payroll.

Cons

It takes some help from customer service to accomplish tasks. Could be more "self-taught" friendly. Particularly with tasks like printing a pay stub. This should be easily accessed through a search of "print pay stub". You shouldn't have to study an entire page to locate prompts for this.

Review Source

MM

Michael M.  
Operations Manager  
Financial Services  
Used the software for: 2+ years

### "Honest"

September 27, 2019

4.0

Positive and looking forward to more

Pros

Very user friendly. Allows a wide variety of options for our clients

Cons

Time for updates. Customer serivce response time. Starting to feel outdated view

Reason for choosing isolved

Far better options and team. Forward thinking and dedication to putting out a better product.

Review Source

JL

Jeannie L.  
Payroll Coordinator  
Wholesale  
Used the software for: 2+ years

### "Bristol"

July 25, 2022

5.0

n/a

Pros

Product is easy to use and to navigate through. It has several types of reports that have been useful to us in the past.

Cons

There is really nothing that I don't like about the software. It seems to have what we need to accommodate the completion of being able to process our payrolls and to be able to review them before submitting.

Reason for choosing isolved

I was not the one who selected this software. We started with Precision payroll back in 2009 and have been with them since.

Review Source

AJ

Andy J.  
  
  
Used the software for:

### ""

April 1, 2013

5.0

Our company is a mining and manufacturing company with multiple locations. We had been using a different company (ADP) for our time and attendance as well as payroll. Their solution was so complicated, their implementation and customer service was difficult at best. In short, ADP was not meeting our needs and had no desire to help us. We needed software that helped us gather time and attendance information in a simple and straightforward way. It needed to offer some flexibility and customization to allow us to tailor the software to our needs. We also wanted to be able to collect the time and attendance information and pair that with our existing accounting software so that we could process payroll in-house and eliminate redundant data entry. Our decision to change from ADP to TimeForce II was really pretty easy. The sales team went out of their way with multiple demonstrations. They were able to answer our questions and help us find a solution that met our needs. The implementation process was smooth; the staff at TimeForce helped organize the transition well. The best thing about the implementation was the good customer service we received. It was apparent that the people at TImeForce wanted us to succeed, and we were important. TimeForce has been very easy to use. Their system is logical, and with a little help from the implementation team we were able to figure out how to use and function within the software. Changes we used to have to call ADP to make we can do ourselves. The transition to TimeForce has been a success for our company. Collecting time and attendance is easier than it ever has been. It works well with our existing accounting software for payroll. The continued customer support has been excellent as well.

Review Source

aD

ariel D.  
HR assistant  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "great product"

September 25, 2019

5.0

Pros

easy to use and a clear explanation of each item

Cons

not as flexible as possible, would like to be label things as we wished

Review Source

FG

Frank G.  
Director  
Computer Software  
Used the software for: 2+ years

### "Unresponsive "

January 13, 2022

2.0

Another private payroll company with personal service sold to ISolved. ISolve are not personal, or helpful. Stay away. There has to be better providers out there.

Pros

It is cloud based. It has a quick hire tab.

Cons

The management is unresponsive to issues or simple upgrades to their software glitch problems. A 1099 designation should not be able to have tax taken out. Simple solution, right? I complained years ago. The same problem exists. The software is not intuitive. The screens are terrible. No sizing options for different screens. It hasn’t changed in years. Their year-end filing has an early black out period and no adjustments can be made. They charge high fees for corrections due to the software glitch they could easily fix. The service people are well trained to repeat you will not be able to correct this and you will have to pay a high fee for the correction.

Reason for choosing isolved

N/a. But …We are leaving.

Review Source

JC

Jacklyn C.  
Expert Services Manager  
Human Resources  
Used the software for: 2+ years

### "iSolved Product"

September 27, 2019

3.0

Great technology with a lot of potential.

Pros

User friendly from a client user perspective

Cons

Ongoing bugs and issues caused by new releases. Reporting options from a SB standpoint. Many of the new products and features are added outside of the software and become difficult to learn, train, support and troubleshoot.

Review Source

oK

otto K.  
iSolved Conversion Team Lead  
Accounting  
Used the software for: 2+ years

### "User Friendly HCM"

September 26, 2019

3.0

Pros

It does payroll very well and is easy to use for the end user.

Cons

Hardware and Timekeeping - we fairly consistently experience the same issues with connectivity with the clocks without any simple or timely fixes. Timekeeping still can't handle blended OT which automatically takes us out of certain industries.

Review Source

HH

Heather H.  
Property Management Assistant  
Real Estate  
Used the software for: 2+ years

### "Good customer service "

May 27, 2022

4.0

The customer service team either on email or phone has been outstanding. In fact, they have gone beyond my expectations.

Pros

User friendly online system. Easy to use and learn.

Cons

Entering in hours for payroll has multiple steps but once trained very easy.

Review Source

BK

Bill K.  
Admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very easy"

September 14, 2020

5.0

Very easy to use and other then the rare website down error no complaints

Pros

All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Cons

Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

Review Source

JC

Jennife C.  
Implementation Manager  
Accounting  
Used the software for: 2+ years

### "Making the switch was the best decision we've made!"

September 26, 2019

5.0

Pros

Ease of use. Clients love it. Robust self service.

Cons

Sometimes the support can be slow. Our clients expect answers and solutions fast and it is difficult when that is out of our control.

Review Source

Jerry D.  
Account Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "iSolved Time Review"

March 6, 2019

4.0

Overall, it's been an effective tool to manage time.

Pros

I like that it's just a quick punch to clock in and I can do it easily on the app.

Cons

Reviewing my hours over the pay period has a bad UI that makes it hard to scroll across the calendar.

Review Source

CM

Courtney M.  
Secretary  
Restaurants  
Used the software for: 2+ years

### "Retention is not their strong suit"

January 4, 2021

3.0

Pros

It is easy .... kind of. Except when trying to access or transfer documents back to my company

Cons

Expensive. Overcharged. Want to charge me exorbitant fees to have access to my employees records. Not easy at all to transfer my records from their system to my system when you leave their company.

Review Source

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