# Page 17 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of isolved

## Showing most helpful reviews

Showing 401-425 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Alexis B.  
Senior Accountant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good review"

September 25, 2019

4.0

It has really good reporting and the university is very helpful.

Pros

It is very user friendly and has a lot of capabilities

Cons

I haven't found anything I don't like. Everything has been very helpful

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We wanted something that calculated our time off accurals better.

Review Source

RD

Rosanne D.  
Admin Support/HR Officer  
Banking  
Used the software for: 6-12 months

### "I'm glad I made the switch"

September 26, 2019

5.0

Overall I really like using iSolved and I'm excited to expand our usage as we grow our business.

Pros

the importing of data and the ease of processing payroll

Cons

I'd like to be able to see what the employee sees similar to a login as customer available to me in other admin portals I work in.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Customer Services was lacking with ADP, and iSolved was recommended by some of our peers in the WV banking industry.

Review Source

JR

Janice R.  
chief human resources office  
Medical Practice  
Used the software for: 2+ years

### "FMLA reports"

September 26, 2019

4.0

overall, I enjoy the product

Pros

We are able to code FMLA leave which is better than before .

Cons

Reports are not truly functionally .We have to do a lot of manual calculation to obtain true leave hours. Suggestion is to add all FMLA leave together .

Reason for choosing isolved

no longer supporting our old system

Review Source

CH

Chris H.  
Admin  
Hospital & Health Care  
Used the software for: 6-12 months

### "Isolved Review"

October 8, 2019

4.0

Fairly good. Honestly, the thing that makes isolved worth it is their customer service. They are quick to respond to issues that come up and are always happy to help.

Pros

I love how easy Isolved is to use and remember how to use. It is one of the most simple sites to use all of the functions on.

Cons

They make it a little difficult to manage time punches. For some reason, that I can not figure out why, the time clock automatically qualifies a missed punch after a 12 hour shift. My nurses regularly work 13 hour shifts, and it is a pain to constantly have to fix missed punches when they dont really have a missed punch.

Review Source

HL

Hannah L.  
Facility Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Can Easily Review Employee Time Cards"

June 1, 2019

4.0

Pros

Easy to use and navigate! I can clock in, clock out, view my previous timecards and W-2 forms with no problem. Also very easy to view and edit my employee's timecards.

Cons

Sometimes it doesn't log in. Thought it was a browser issue, but it happens everywhere I log in, different computers, and with different browsers. After a refresh, it usually will let me in though. Small issue for a great and effective clock in system.

Review Source

AG

Amber G.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Outstanding service"

May 10, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] has been my point of contact for over 8 years and she is outstanding - thorough, professional, timely responses, great personality

Pros

Easy to use and professional staff

Cons

Nothing really that we don't like

Review Source

VR

Verified Reviewer  
Broker owner  
Real Estate  
Used the software for: Less than 6 months

### "They bought my previous vendor and I must be too small, as they are not responsive"

November 2, 2023

1.0

An total waste of time and money. My data appears to have been wiped out.

Pros

Nothing, they did one quarterly payroll and quarterly reports for Q1 and Q2, and nothing since. They are unresponsive. IRS sent refund, and I asked them to explain, but despite being told someone will get back to you, after months they have never responded. Failed to send a Q3 reports.

Cons

Poor customer service. My account rep has not authority and can only forward emails not get answers.

Reason for choosing isolved

No option

Review Source

Response from isolved

December 5, 2023

We apologize for you experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support.

SC

Shellly C.  
Human Resource Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Small to Mid-Sized Health Care Organization Review"

September 26, 2019

4.0

Pros

We love that the iSolved platform integrates HR/PR functions and that employees and supervisors are empowered to make basic selections/entries.

Cons

It is very PR driven instead of HR. There are many HR related functions that are wither missing or not developed well.

Review Source

RB

Rebecca B.  
Director, HR and Training  
Banking  
Used the software for: 1-2 years

### "Connect 2019"

September 27, 2019

4.0

I really like, and like it even more after the confernece

Pros

I got my money's worth on the first day.

Cons

Classes would run out of the handout before all people attending could receive one.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Needed something with more functionality.

Review Source

DB

Dawn B.  
HR Generalist  
Defense & Space  
Used the software for: 1-2 years

### "Review from Recruiter "

September 25, 2019

4.0

I mainly use their applicant tracking system for recruiting and I feel that is overall user friendly but could be better when it comes to the communication with users within the software.

Pros

I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.

Cons

Limitations with reports, mass adding of performance review dates for employees, and limitation with iHire system.

Review Source

LD

Lizz D.  
CS&MO  
Human Resources  
Used the software for: 2+ years

### "Great technology and support model through local partners"

September 26, 2019

5.0

Increased efficiency throughout the organization

Pros

Refreshed every 10 weeks; Help guides on every page make it easy to use without contacting support.

Cons

User interface which is being addressed soon.

Review Source

JS

Jeffrey S.  
Director  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Terrible customer service!"

December 13, 2019

3.0

I have never before written an on-line review, but am moved to do so by complete frustration. Our payroll service was fine and we had a good longstanding relationship with them. They were bought by iSolved and things have gone dramatically downhill.I received an assessment from our state in September regarding an underpayment and underreporting of health care tax. I have sent a copies of the assessments to iSolved as I receive them from the state with messages asking for a call, and no one ever calls. The issue goes unresolved after three months and countless contacts. Three times I havecalled and waited on hold for 30-45 minutes before someone answers, and in each case I have been promised a call from someone in the tax department that never comes. Each notice from the state includes higher and higher penalties. It's time to find a new payroll service.....

Pros

The software is fine, but once there is a need for the involvement of iSolved employees, tings fall apart.

Cons

The software is not my concern, it is the lack of support when things go wrong.

Review Source

AM

Alistair M.  
President  
Accounting  
Used the software for: 2+ years

### "As Payroll HCM software"

September 27, 2019

5.0

Helping our clients with HCM solutions

Pros

Intuitive and quite comprehensive, easy to use API's and able to export import

Cons

Employee Onboarding needs some work but I hear it is on the roadmap

Review Source

TH

Tyler H.  
Implementation Manager  
Human Resources  
Used the software for: 2+ years

### "General review"

September 27, 2019

4.0

Pros

The ever changing and evolving product as well as the ease of use in most ares.

Cons

When we encounter bugs and other shortcomings like certain options that can make it tough but most of those things are in roadmaps to be developed.

Review Source

AE

Anna E.  
  
  
Used the software for:

### ""

April 2, 2013

5.0

We are a local retail pharmacy with 5 locations and 4 different corporate payrolls. Our payroll rules are very complex with pay differentials, call pay, employee transfers, and a variety of accruals. We also want our drivers to have access to punch remotely. Our previous software company promised upgrades to meet all of our needs when purchased. Five years later, we still had not made any progress and the technical support we received was marginal at best. Our company searched for a new software alternative that didn't break the bank but could accomodate all of our requirements. We were very impressed with the Timeforce software and the sales staff but were skeptical based on our previous experience. Therefore, Timeforce provided numerous webinars and one on one demostrations to abate all of our fears. After months of research, we were convinced that TimeforceII was the payroll system for us and we purchased it in August of 2012 along with the advanced scheduling system. Kelli, our implemetation specialist, was fantastic. Thru questionairres, goto meetings, and many phone conversations, Kelli was able to learn our payroll and setup the system. We went live in October of 2012 and have never looked back. Of course, once we went live, we had a few issues but Kelli was with us every step of the way and made sure we were completely satisfied with the product before turning us over to tech support. Timeforce has cut our payroll processing time down from 3 days a week to less than a day currently. It is easy to learn and there is always someone available to call if support is needed. I would highly recommend Timeforce.

Review Source

LK

Lauren K.  
Human Resources Associate  
Education Management  
Used the software for: 6-12 months

### "Good Software with Great Service"

April 11, 2022

5.0

Pros

I am pleased with the level of Customer Service I receive and timeliness of solutions.

Cons

I am not sure what my least favorite feature is of iSolved.

Review Source

TL

Tracy L.  
Sales Engineer  
Human Resources  
Used the software for: 2+ years

### "Great product"

September 27, 2019

5.0

majority of issues are with the clocks and some setup issues

Pros

very user friendly cloud based.. glad to see new mobile app coming out. glad to see new Isolved touch

Cons

need more robust clock with facial recognition like competitors...

Review Source

JF

Julie F.  
Acctg/Member Services  
Insurance  
Used the software for: 2+ years

### "Ease"

September 25, 2019

5.0

iSolved has cut my payroll time in half and changes to we is much easier

Pros

the ease of using it and the ease of finding topics

Cons

so much it can do that I am not aware of all the possibilities

Review Source

cU

chad U.  
Director of Operations  
Accounting  
Used the software for: 2+ years

### "REVIEW"

September 27, 2019

4.0

OVERALL IT IS A GOOD PRODUCT THAT CONTINUES TO GROW.

Pros

BENEFIT AND ACA MODULE IS INTUITIVE AND EASY TO USE.

Cons

TIME AND LABOR WITH RESPECT TO SCHEDULING AND REPORTING. ALSO, NEED AUDITING TOOLS OF FGIELDS (EX DISCIPLINARY ACTIONS)

Review Source

JT

Justin T.  
CFO  
Construction  
Used the software for: 2+ years

### "OK Software... Terrible Terms"

May 26, 2020

4.0

Pros

The software fulfilled most of our needs for Time & Attendance.

Cons

The contract only allows a small window to cancel the service. If you miss your window, you will be paying for an entire additional year.

Review Source

SC

Sara C.  
President  
Insurance  
Used the software for: 2+ years

### "Poor Customer Service"

January 24, 2023

1.0

really poor customer service

Pros

I do not like I solved - poor customer service

Cons

Poor customer serviceLooking for a change

Review Source

VLG

Vonda L G.  
  
  
Used the software for:

### ""

April 3, 2013

5.0

Our company, Big Sandy Regional Detention Center, purchased TimeForce II & the V-800 Biometric - Ethernet Clock, with the Full Implementation Service added in 2012. I am so glad that we purchased the Full Implementation Service; our Implementation Project Manager was Kelli Anthony. I could not have had a better person to work with; Kelli was patient, understanding & so knowledgeable about the system. I recommend that everyone purchase the Full Implementation Service to make sure your system is set up correctly. I love our system! Before we purchased it, our time cards were a mess - employees would forget to punch in or out, they would make the mistake of using someone else's card, etc. Now we have a system where the employee puts in their assigned number and then places their finger in the slot for the system to get their fingerprint; this way no one can punch anyone in but themselves. I also love all the reports you can print from the system; timecards with notes, a summary of the regular, sick, personal, overtime, leave without pay, holiday pay, etc., accrual reports and so on. Before this system I was having to fix these reports manually which took a lot of time. Learning the system does take some time, but then anything new does. When you learn it you will be so pleased with everything you can do with it. I definitely do not want to go back to the old way! When you have a problem you call technical support and they will remote into your system or explain to you what to do to remedy the situation. Once again I love this system & I highly recommend it!

Review Source

TM

TRICIA M.  
Accounting Clerk  
Government Administration  
Used the software for: 6-12 months

### "iSolved"

September 17, 2018

5.0

Great program. This is the easiest time card program I have ever used. It allows employees to see so many details, that it eliminates the need to ask your supervisor for numbers. I would recommend this to everyone.

Pros

We use this for our timecards and so far its the best system I have used. The manual is easy to understand and the program is easy to use. I love how you can see your previous pay stubs at anytime and look at your vacation and sick balances. Before we had to wait for our pay stubs to come out to see what we had. It easy to submit sick and vacation time (compared to other programs).

Cons

It has been slow at times, not allowing me to clock in or out but that might just be a server issue and not the actual program.

Review Source

AM

Angie M.  
Implimentation Specialist  
Human Resources  
Used the software for: 6-12 months

### "Expansive Payroll Options "

March 28, 2024

4.0

We like iSolved, it allows us to provide simple or complex payroll solutions for all clients.

Pros

This product allows us to process payroll for all size companies and is as simple or complex as we need it to be.

Cons

There is a lot to learn, but their university/training section is expansive, so that's helpful!

Review Source

SM

Susan M.  
Inventory Control Manager  
  
Used the software for: 1-2 years

### "Super Easy to Use!"

May 23, 2018

5.0

Pros

We use this time card tracking software at work and I like the fact that I can log into my computer to clock in and out and that I can verify my time at the end of the pay period even if I am not in the office. I can also view the accumulated work hours and my past time schedules.

Cons

The main complaint I have is, at times, the system is slow to clock you in and out and it does not always register the punches when they are entered. Therefore, HR has to adjust the time or enter the punches to reflect the accurate time worked.

Review Source

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