# Page 19 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of isolved

## Showing most helpful reviews

Showing 451-475 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IA

Inas A.  
Manager, Marketing & Training  
Accounting  
Used the software for: 2+ years

### "iSolved HCM"

September 26, 2019

4.0

Makes my life easy

Pros

It's user friendly and easy to navigate.

Cons

Certain limitations in the report writer area.

Review Source

VR

Verified Reviewer  
Payroll Accountant  
Construction  
Used the software for: 6-12 months

### "Not helpful"

May 30, 2019

2.0

Have to manually calculate fringes and benefits and block unions not associated with employee

Pros

Nothing. This software tripled our workload and I have to manually figure out fringes and benefits for each field worker.

Cons

Everything. Our payroll company switched over to this software and gave us no notice they were even looking into switching. It has created triple the workload for me as it does nothing that the old system did.

Review Source

KK

Kylie K.  
HR Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "Like Heartland Payroll"

May 17, 2021

4.0

Pros

Ease of use for keying of payroll and setting up views

Cons

Benefit platform and customer support here

Review Source

dR

dawn R.  
payroll  
Consumer Services  
Used the software for: 2+ years

### "soso"

September 26, 2019

3.0

Pros

internet based is easier to access and faster processin

Cons

problem between time force and isolved.

Review Source

JS

Jonathan S.  
Chief Operating Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Painfully difficult"

May 9, 2022

3.0

We have a system to handle payroll, but it has been nothing short of frustrating.

Pros

It gives us a solution for our employees to keep time, payroll, etc.

Cons

It is anything but intuitive. Complicated, odd verbiage for features, menus, etc. Buttons necessary for steps are hidden. Onboarding is a joke....keeps moving around the software with each update. Definitely software that is not written from a user perspective and certainly not for managers. It requires to many extra steps and nothing is where you would expect (in areas that just don't make sense), including onboarding which appears 3 times in their menus, only 1 works. Finally, the support team does not listen to customers comments.

Reason for choosing isolved

This one was integrated with our PEO

Review Source

JH

Jennifer H.  
SVP, HCM Solutions Department Manager  
Banking  
Used the software for: 2+ years

### "Compete Employee Life Cycle Tool"

September 27, 2019

5.0

.

Pros

This database manages the entire employee life cycle

Cons

Development bugs when a release occurs.

Review Source

MS

Megan S.  
Client Processing Service Specialist  
Insurance  
Used the software for: 2+ years

### "Super like"

May 10, 2018

5.0

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

Review Source

JS

Jeremy S.  
Operations Manager  
Construction  
Used the software for: 1-2 years

### "Great Payroll Solution!!"

May 20, 2021

5.0

Great! All around

Pros

Ease of use! Very user friendly and easy to figure out. I hate calling someone everytime I need to add an employee or change information. They make it easy to do on your own anytime.

Cons

Reports. We have specialized reports we do for our business so this won't be an issue for most. And if it is there team is great in getting those reports made and integrated.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Friend recommendation

Review Source

DS

Denise S.  
Operations Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible Customer Service and Duplicitous"

August 28, 2019

1.0

Pros

Absolutely nothing.

Cons

Customer service is not willing to help provide services that used to be part of our package. We had full service payroll and at some point in time it was decided that we were a "web client". We were not notified of this change, nor were we trained on how to handle new hires, set up anything ourselves, etc. Our experience was a typical "bait and switch" with this company.

Review Source

VR

Verified Reviewer  
Manger of Customer Success/Support  
  
Used the software for: 1-2 years

### "assisted support and voiced concerns for users"

June 15, 2018

2.0

Pros

I think the software has a nice layout that is easy to look at. I also feel like it is easy to navigate.

Cons

Company does not have adequate servers, so if it is a day when lots of companies run payroll, the software can run painfully slow.

Review Source

jW

janet W.  
manager  
Medical Practice  
Used the software for: 2+ years

### "isolved"

September 26, 2022

5.0

Pros

It is very easy to use. Navigating the system is easy with everything being visually easy to find.

Cons

The reports we want to run are not always easy to generate

Review Source

VR

Verified Reviewer  
Food Service Director  
Food & Beverages  
Used the software for: 2+ years

### "Most troublesome program ever!"

September 11, 2023

1.0

bad!

Pros

Nothing about this program works if you can never get into the site.

Cons

Well getting into the site takes an act of congress.

Review Source

Response from isolved

October 25, 2023

We apologize for you experience with isolved and that our platform hasn't met your expectations. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support to help with navigating our system.

SF

Sam F.  
Senior Sales  
Insurance  
Used the software for: Less than 6 months

### "No one to talk to or resolve issues"

October 19, 2023

1.0

Terrible. no one to get a hold of, no one to handle customer service.

Pros

Not much! The software looks simple and giving the options to have other banks but employees hate they do not work with other banks for direct deposit well.

Cons

They do not work well with early direct deposit banks. Your employees will hate you for going with isolved because of this.

Review Source

Response from isolved

October 25, 2023

We apologize for your experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support.

VB

Veronica B.  
Staff Accountant/Payroll  
Construction  
Used the software for: 6-12 months

### "Ease of Use"

September 27, 2019

4.0

Pros

I like that it is comprehensive. It combines multiple functions into one location.

Cons

That my team is unable to reset their passwords when they don't log in for long periods of time.

Review Source

SF

Stephanie F.  
Senior Consultant  
Accounting  
Used the software for: 6-12 months

### "Excellent HCM"

September 25, 2019

5.0

Pros

Ability to customize for our clients' needs. Mobile application is great.

Cons

I wish it had more capability with tracking FMLA.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing isolved

Partner support provided by iSolved is superior.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Food & Beverages  
Used the software for: Less than 6 months

### "Alert Send SMS to an employee based on Time management is a very good. Its very much useful"

March 28, 2018

4.0

Very good asset adding benefit to any organisation.

Pros

Its a very good software to see each & every individual time tracking and checking the productivity of employees. Integrating with several other models is very easy with this tool

Cons

Its good and a lot of upcoming improvisations need to be done based on other tools of the competitors.

Review Source

RA

Roland A.  
Finance Analyst  
Banking  
Used the software for: 1-2 years

### "So Far So Good. payroll System for some years nows."

December 11, 2018

4.0

Pros

i Have been using isolved for a while now for our payroll and i must say that it is very easy to use and navigate. it takes some getting used to but once you fully understand its operation then u good to go. employees can also easily track their pay, vacation etc.

Cons

the only Con is that some specific reports are often not available on the system as one may need to generate such reports manually.

Review Source

AA

Aubrey A.  
Accounting Manager  
Machinery  
Used the software for: Less than 6 months

### "iSolved is great!"

April 19, 2022

5.0

Great customer service. They're always available to help with any questions or concerns you may have. Response time is very quick.

Pros

Easy to use platform. Everything is straightforward and the website is easily navigable.

Cons

The only thing I find unhelpful is the inability to reprint payroll checks, should you need to do so, after its already been printed once.

Reason for choosing isolved

Was not involved in the process of choosing isolved.

Review Source

VR

Verified Reviewer  
Marketing Operations Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A great timekeeping system"

August 6, 2019

4.0

iSolved was a great upgrade from our previous, outdated timekeeping system.

Pros

All of our timekeeping, salary and PTO information is kept in one place so it is easy to find and update when needed.

Cons

The timekeeping entry process is a little time consuming and takes some getting used to.

Review Source

PE

Polly E.  
CFO  
Hospital & Health Care  
Used the software for: 1-2 years

### "User Frindly"

September 27, 2019

5.0

Pros

I like payroll processing the best of all the demos

Cons

general ledger updates are not user friendly,

Reason for choosing isolved

was better for our organization

Review Source

PE

Philip E.  
Managed Services Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Does what it needs to do"

June 24, 2018

3.0

Full featured and reliable software for HR management, I would recommend this for use at a small to mid sized company. Interface is not pretty but it is easy enough to find what you are looking for within a moment. Have never had to engage the support team which is a plus.

Pros

Full spectrum HR software, mostly easy to use with some odd quirks in the UI. We use across our organization of 600+ for all of HR needs from payroll, to taxes, to benefits, direct deposit, etc. Not the prettiest thing in the world but as a backend system it doesn't really need to be. We have also integrated our time clock system as SSO through this system which works nicely.

Cons

Kind of an ugly interface, however that is entirely subjective. I would recommend this software for use in a small to mid size company.

Review Source

RE

Robert E.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Easy to Use"

March 15, 2019

5.0

Pros

It was easy to get up and get going. I like the onboarding of new employees and the time card system.

Cons

My reseller needs to come back and help us use the program to its capacity.

Review Source

JM

Jeff M.  
WFM  
  
Used the software for: 1-2 years

### "I am my company's WFM and I use iSolved to track attendance and approve/deny tie off requests."

January 16, 2018

4.0

Pros

It is very easy to follow and easy to understand. Agents can easily clock in and out, and adjusting their punches is simple as well.

Cons

The PTO balances can be extremely confusing. As it does not update until the payroll is processed, it can confuse agents as to how much PTO they have. I have been able to figure it out and explain it to them, but it is not transparent.

Review Source

JB

Judith B.  
Family Strengthening Coordinator  
  
Used the software for: 6-12 months

### "I like some of the features of this program, but bugs in the system make it frustrating."

September 8, 2017

3.0

Pros

I like how this program is pretty easy to use--especially the 'go' app. Logging in is easy, time punches are easy, and seeing my time card is a cinch.

Cons

I have experienced bugs multiple times with this software. The most common bug is my time punches not holding, through using my 'go' app combined with the online PC website. I will punch 'in' or 'out' on my computer or phone, and find that the system did not save my punch (randomly). This ends up changing my entire time card, which, as an employee, I cannot fix.

Review Source

MAT

Mary Ann T.  
Clinical Manager  
Medical Practice  
Used the software for: 2+ years

### "Features seem to be a little outdated but the support staff is always helpful."

November 9, 2017

3.0

Pros

Really, I'm just used to using it. We don't utilize most functions. Our system may be a little outdated.

Cons

Fingerprint option is undependable and the card access has never worked. Again, our system is older.

Review Source

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