# Page 2 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of isolved ## Showing most helpful reviews Showing 26-50 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lisa C. HR Admin Asst Hospital & Health Care Used the software for: 2+ years ### "Isolved made payroll easier" January 13, 2026 5.0 Isolved has made everything so much easier, freeing up some time to focus on other aspects of my job. Pros Isolved has simplified our difficult payroll process. It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. I couldn't be happier with Isolved. Cons The only draw back that I see is the inability to make custom reports. Other than that everything is great. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The ability to interface with new software Review Source VR Verified Reviewer Time and Labor Specialist Human Resources Used the software for: 2+ years ### "Display and Functionality" March 2, 2026 5.0 Using iSolved for both my work and personal functions has helped further my knowledge of the system and the capabilities of some different screens and how they interact with one another. Pros User friendly layout with a simplified design. For an end user who may not be the most tech savvy, screens are clearly labeled and not overly involved in terms of functionality. Cons Some steps of the developmental process could use a bit more time. For example a new performance module was just rolled out in the payroll system under the performance management tab, and there have been a fair share of hiccups in terms of the functionality of this area of the system such as some screens not loading or managers not showing as part of a review even though they are assigned to an employee. Review Source VL Victoria L. Implementation Manager Financial Services Used the software for: 2+ years ### "Easy to use and customize system " January 13, 2026 5.0 Overall, the system was been great for our changing needs and our employees find it easy to use. It is worth the investment. Pros It is easy to use, easy to implement and the service is very responsive. The system is a true single database so employee management is simple as there is no double entry of data. Payroll and time are one, so employee pay is accurate and timely. Cons The scheduling features within the time platform could be better to compete with the stand alone scheduling platforms in the industry. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) The tax engine was not robust and the system was very much a small business platform with multiple systems speaking. Review Source PM Philip M. Branch Manager Facilities Services Used the software for: Less than 6 months ### "Good Integration but Still Waiting for Final Execution of Deliverables" October 15, 2025 3.0 Overall, it is going well and I am pleased with the changes. I hope that the customer support can begin to roll out more features that were promised to us and if they can do that, that will help our processes. Pros I like how it tried to consolidate both the HR side as well as the financial side. I used to work in organizations that had two different systems and that was confusing. So, the fact it helps save money and time is good. Cons The company told us we could have our offer letter from this platform, but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user face isn't as smooth as some other platforms, but it is not as bad as others as well. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing isolved BambooHR didn't have everything on one platform. It lacked more of the finance side which would allow us to keep everything on one platform. Switched from [EPAY HCM](https://www.capterra.com/p/147892/EPAY-HCM/) Epay is a poor system that is complicated and promised us so much. It failed in basically every single area. Review Source Response from isolved December 9, 2025 Thank you so much your review Phillip! JR Jack R. Accounting Specialist Accounting Used the software for: 2+ years ### "Strong Functionality with a Useful New Chatbot" April 16, 2026 5.0 Pros It has most of the essential employee‑management features like onboarding and payroll. The recently added chat feature is excellent. The chatbot tells you exactly where to find any menu, and if needed, it connects you to a live agent so you can resolve issues without making a phone call. Cons It offers a lot of useful features, but the menus can be complicated, so it often takes time to find what you need. There is a search function, but in the past I had to look things up in iSolved University. Fortunately, the newly added chatbot has made things much easier. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Its price was high so we decided to switch to iSolved. Review Source Sagar L. HR Manager Wholesale Used the software for: 2+ years ### "Great Payroll Platform!" January 13, 2026 5.0 Overall, I do enjoy using iSolved for our payroll processing needs and because they offer good customer service. Pros Dedicated customer service support representative offered to the client. Payroll platform is easy to use. Cons There could be more product enhancements with the system itself. Sometimes, the system does go down. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customer service support was the reason. Review Source TM Tracey M. Client Success HCM Consultant Human Resources Used the software for: 2+ years ### "My thoughts" March 12, 2026 4.0 For the most part isolved is a great product. I do think some set ups like time keeping could be streamlined as it takes many steps to get set up and maintain. Pros I like that isolved has so many options for companies of all sizes. It offers so much for large businesses but doesn't forget the one employee companies. Cons I don't like the fact that new items are released and do not work as designed. I think isolved should do more testing before releasing changes and updates. Review Source EK Emmanuel K. Sr. Business Administrator Automotive Used the software for: 1-2 years ### "Great Product & Service" November 25, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing isolved Good offer and capabilities. Price was right as well. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Looking for a better product and integrations Review Source Response from isolved December 9, 2025 Thank you so much for your review Emmanuel! TC Tara C. officer Political Organization Used the software for: 2+ years ### "Human Resources" January 12, 2026 5.0 I absolutely love i-solve, I would not use any other platform at this time ever. I have used it in other companies and i have the same thing to say. Pros Customer Support, Ease of Use If i ever have any question i call and i am always helped. The reps even stay on the phone with you to walk you through processes, Cons I haven't found anything I haven't liked about i-solve. it is a great system very user friendly. I love it. Review Source Kimberly L. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "One of the better employee management systems." October 20, 2025 4.0 When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs. It was easier than any other system I'd used until then. Pros iSolved is a great user interface, and is great for managing payment processing. The ease of use is high, and it was one I preferred. Cons iSolved has two halves - one for financials and one for PTO. It can quickly get confusing trying to navigate which one you need to be in. Switched from [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) School I was working for used iSolved instead of Skyward. I'd rather be on iSolved. Review Source Response from isolved December 9, 2025 Thank you so much your review Kimberly! Dianne Maumenee V. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "Best Platform for HR " March 13, 2025 5.0 My overall experience has been excellent. I can access the platform seamlessly, whether in the office or working remotely. The support staff is exceptional—professional, responsive, and always helpful. I also appreciate the system’s user-friendly navigation, making HR tasks effortless. Pros User-friendly and easy to adapt to Excellent customer service Fast response time from the support team Capability to process special payrolls on short notice Cons It would be great if the report writer offered more flexibility in generating various reports for HR metrics. While there are some customization options available, having the ability to refine reports further would be highly beneficial. Review Source AF Ally F. Office Manager Construction Used the software for: 1-2 years ### "We strongly caution any business from engaging with iSolved." June 12, 2025 1.0 Here’s a short list of the disasters we’ve endured: Payrolls that only paid mileage, skipping the employees’ actual hours worked. A double payroll run that over-drafted our account by thousands — with no explanation and no accountability. A promise to reimburse overdraft fees ($50+) that, of course, never happened. A complete lack of urgency, communication, or care in fixing anything — no matter how severe the issue. We’ve spent more time cleaning up iSolved’s messes than actually running our business. This is not a solution — it’s a liability. And now, as we try to terminate, they’re sending us surveys disguised as binding agreements, trying to force us to acknowledge charges we didn’t approve and still can’t get clarity on. It’s shady, it’s frustrating, and it’s deeply unprofessional. If you value your sanity, your time, and your money — do not go near iSolved. There are plenty of payroll companies out there that at least pretend to care about your business. This one doesn’t even try. Pros If I could give iSolved zero stars, I would. Working with iSolved has been the single worst experience we’ve had with any payroll or HR provider. From the moment we signed on, it’s been a non-stop cycle of billing discrepancies, incompetent support, broken systems, and complete lack of accountability. Cons We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count. To this day, no one has been able to explain what we were actually paying for. Our so-called “dedicated support rep” was impossible to get ahold of. On the rare occasions he answered, he’d put us on hold indefinitely and then disconnect. And that was the norm. Review Source MJ Marietta J. Implementation manager Accounting Used the software for: 2+ years ### "I love isolved" June 25, 2025 5.0 Overall, this is an excellent product that can be tailored to meet your organization's specific requirements. Managing multiple entities across various companies is straightforward and uncomplicated. Pros Simplicity, I sincerely appreciate your ability to facilitate comprehensive customization, allowing it to perform any desired function. It is highly adaptable in every aspect. Cons Changes. This appears to entail numerous updates and modifications at very inconvenient times. The alterations are advantageous, although some of the modifications are merely superficial. Review Source VR Verified Reviewer Director of HR Staffing and Recruiting Used the software for: 6-12 months ### "Great experience " January 25, 2026 5.0 Excellent. Happy with the team, offerings, and resources in Learn and Grow that help with work instructions Pros Ease of use, customer service is great, implementation team is fantastic. Resources offered are great. Cons PTO tracking is not suited for our needs bc it is set up on accruals. I understand the reasoning behind it, just not ideal for us. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We did not have a good experience at all. Terrible customer service- slow response times, etc Review Source KS Kirsten S. Implementation Specialist Human Resources Used the software for: 1-2 years ### "iSolved is an ever-evolving platform that adheres to their partner and client's needs" July 11, 2025 4.0 Overall iSolved has the cleanest layout, more options/configurations, and is user friendly compared to other providers. iSolved stays on top of fraud protection and constantly improves pages and functions which aids in client retention. Pros iSolved has many features that triumph other payroll software's. The reporting tab stands out the most, with numerous reports to choose from to support our clients and allow them to audit with ease. iSolved is very user friendly, allowing our clients to feel at ease after hopping on board. I love how there is an iSolved University partners/SB Users/clients to learn and find quick help videos and articles. iSolved has it's own community where we learn from others and come together as one. Cons While I loved how iSolved is constantly releasing updates and fixes, they often break other things in the process. There are neat updates they release, however it seems like aesthetic updates make up the majority. There's been a few things on the idea portal that would benefit most service bureaus/partners, yet it seems to be a slow process to get our voices heard. Review Source WF Will F. Director Accounting Used the software for: 2+ years ### "Isolved is a great and reliable application" April 2, 2026 5.0 Isolved has been a great partner and quickly resolves support tickets. They have allowed us to be successful Pros Ease of implementation and product offerings. We are able to complete many services for Payroll, Timekeeping, and HCM Cons The release notes can be a bit vague. While the content of the release is good, the context and logic can be confusing. Review Source SB Sara B. Payroll and Benefits Admin Law Practice Used the software for: 2+ years ### "We rely on iSolved" January 13, 2026 5.0 Overall we are pleased with the service and have built the system to help us function at a highly efficient pace. Pros The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks. Most things do have a work around if they are not a feature of the system (yet). Cons There are delayed responses or sometimes inconsistencies in responses from customer service. There are multiple ways to accomplish certain tasks, but sometimes the guidance can take longer when it's inconsistent. Review Source HZ Heather Z. Owner Hospital & Health Care Used the software for: 2+ years ### "Good payroll system. Poor tax division." October 15, 2025 3.0 I gave isolved a three rating. The payroll process is streamlined and customer service is helpful. However, the tax department withheld unemployment tax but failed to pay the state. Each time I attempted to resolve they offered a different reason but a year later, the issue still has not been resolved. Pros The customer service for the payroll solutions is prompt and provides great customer service.. Reports are easy to run Cons The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars of lost revenue. The PTO balances only update once payroll is processed so staff may take too much without knowing they did not have any PTO left. Review Source Response from isolved December 9, 2025 Thank you so much your review! Dara G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Payroll Mistakes and Poor Communication " January 23, 2026 1.0 I do not recommend this company. My rep refused to put me in touch with her supervisor so that I could properly transition out of the software. Small businesses don't have time for this. If you did your job, I wouldn't be leaving. Pros The customer service reps were mostly pleasant. They were unable to make a lot of the important decisions though. Cons On three occasions, my staff was not paid after money was debited from our business account. There is poor communication with reps. My rep changed several times and never for better. Review Source MZ Melanie Z. Payroll Benefits Supervisor Publishing Used the software for: 2+ years ### "Streamlined, Scalable, and Supportive: isolved Delivers" April 15, 2025 5.0 Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle. Pros The people You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner. All-in-One HCM Solution Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place.Great for reducing the need for multiple systems. User-Friendly Interface The classic view is simple and straightforward for experienced users. The new Adaptive Employee Experience (AEE) is modern and mobile-friendly. Customization & Automation Ability to set up automated workflows like acknowledgements, salary changes and job title changes. Strong Compliance Support Helps with ACA tracking, COBRA administration, FMLA administration and other compliance reporting. Great Customer Support Our support team often go beyond just answering questions—they help troubleshoot and problem-solve. Cons Tax Support The payroll tax team can be slow to respond, and it often takes multiple follow-ups to resolve a tax notice. Timeliness and communication could be improved in this area. Limited in Certain Views/Features The AEE version still doesn’t support everything Classic does. Our supervisors/managers often toggle between the two views. Review Source VR Verified Reviewer CEO Automotive Used the software for: 6-12 months ### "not impressed " December 12, 2025 1.0 clunky. I felt like the account reps are switched a lot. As soon as you ask for something you get a new rep and the new rep knows even less and has less feedback for improving the job listing than the previous rep. Might as well just use AI yourself. Pros They post to a bunch of different sites to get candidates. I did hire two techs from the resumes they produced but had more and better luck on my own. Cons The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I wanted to start even though it took 12 days for the ad to go live. A good chunk of that time I was waiting for the company to respond. That doesn't seem right to me. Of the techs I have hired, I have had more luck from my own job ad on a job board I posted using AI.... Review Source Response from isolved December 16, 2025 Hi there, Thank you for sharing your feedback. We’re glad to hear you were able to hire two techs through the candidates provided, but we’re very sorry to learn about the billing confusion and your experience with account support. That’s not the level of service we aim to deliver. We’d really appreciate the opportunity to look into this further and address the concerns you’ve mentioned. If you’re open to it, please reach out to us at reputation@isolvedhcm.com so we can assist you directly. Thank you again for taking the time to provide your feedba AE Alicia E. Human Resources Cosmetics Used the software for: 2+ years ### " "User-Friendly Platform with Great Reports, but Limited Birthday/Anniversary Tracking"" February 19, 2026 4.0 Great for Self Starters. This is also great program to have new users in Human Resourcing. When implementing new features too is short notice. Pros Easy Call IN Customer Support Platform is user Friendly. Great Downloadable Reports Verified Current User Cons Anniversary and Birthday Reporting is lacking where JOBS is added to the report. Lack of self submit Special Payrolls Review Source MQ Mary Q. HR and Finance Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great customizable HRIS" July 11, 2025 4.0 Overall my experience has been good. Like any relationship, there have been hiccups but iSolved has always listened and worked to improve. Pros I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs. Cons Getting to the right department past Tier 1 customer service has always been a challenge but iSolved has been working to improve this process. Review Source Response from isolved August 8, 2025 Thanks, Mary. We're glad your experience with isolved has been positive. We appreciate your honesty and are always here to listen and improve together. AE Andrew E. Payroll Administrator Medical Devices Used the software for: 1-2 years ### "New To The Service" September 29, 2025 5.0 Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I ever had any questions. Pros I enjoy the community and how much they are committed to self improvement. There is also a ton of resources made available to you to help you improve professionally. Cons The verification processes can take a while but its understandable why that is. So I can't really say it bothers me but if I had to pick something then this would be it. Review Source Robert F. Manager Retail Used the software for: 2+ years ### "An Easy App To Learn" December 18, 2025 5.0 Pros I love using isolved for our dependent care accounts. Easy to use and don't have any issues. My balance is right there. Cons Sometimes navigating the site is a little hard but once you get used to it, it's pretty easy. No employees have had issues. Review Source Response from isolved December 31, 2025 Thank you for sharing your experience! We’re so glad to hear that isolved has been easy to use for managing your dependent care accounts and that having your balance readily available has been helpful. We also appreciate your feedback around navigation—it’s great to hear that it becomes easier with time and that your employees haven’t experienced any issues. Thank you for choosing isolved, and we appreciate your partnership! 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