# Page 20 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of isolved

## Showing most helpful reviews

Showing 476-500 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

eB

erin B.  
Accounting Specialist  
Education Management  
Used the software for: 1-2 years

### "Isovled Review "

September 26, 2019

4.0

Pros

the access to all employees through the internet

Cons

the customer service the wait time and the time it takes them to get back to me

Review Source

AL

Alexa L.  
Business owner  
Hospitality  
Used the software for: 2+ years

### "Love it!"

December 4, 2018

5.0

This is such a great product. The cost is very reasonable and The customer service is amazing.

Pros

The customer service for this software is the best I’ve ever experienced. Once my payroll was lost in the mail so they re-ran it and hand delivered so I would make the deadline. The options on how to pay employees and recording tips is amazing.

Cons

It’s a little complicated at set-up but someone physically comes to your office to show you how it works. They are always available via phone or email and I’ve never had to wait longer than 20minites for a reply.

Review Source

LW

Lacie W.  
Front Desk Coordinator / Payroll  
  
Used the software for: 1-2 years

### "Good product, high prices."

June 5, 2018

4.0

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

Review Source

FH

Fey H.  
Assistant Director of Finance  
Government Administration  
Used the software for: Less than 6 months

### "isolved review"

December 28, 2023

4.0

Pros

The application on the mobile phone made it easy to use, and the software's functionality is beneficial to the number of employees we have.

Cons

I think isolved is the software that covers what we need.

Review Source

Response from isolved

January 8, 2024

We're glad to hear that you are overall very happy with isolved and that you find the mobile phone interface easy to use.

AE

Angela E.  
Firm Accounting Supervisor  
Accounting  
Used the software for: 6-12 months

### "Robust software"

September 7, 2022

5.0

Pros

iSolved software has the functionality and reporting that is needed for the most complex payroll.

Cons

The complexity of the reporting was a little overwhelming at first, but support has always been very helpful.

Review Source

VR

Verified Reviewer  
Account manager  
Insurance  
Used the software for: 1-2 years

### "Convenient "

May 13, 2019

4.0

Pros

Seeing each of my paychecks at the touch of a button

Cons

Trying to figure out my time off balance

Review Source

AA

Arpita A.  
Co-owner  
  
Used the software for: Less than 6 months

### "Saved a lot of time"

December 14, 2016

4.0

We use to rely on Excel sheets to keep track of time because we had only 2-3 employees when our company was small. Once we expanded and had 5 employees, it was very time consuming to keep track of each employee's arrival, departure, break time etc. Once we installed Time Force and set it up.... Time tracking was a breeze. It calculates Overtime and allows us to define rules as needed. It has the option to set rules for breaks, vacation days etc. It also allows us to make notes on days of absence so that we can keep a track record of an employee absence excuses.

Pros

You can see, who is in and get a status of all your employees in one snapshot. You can run various reports according to departments.This helps us create the schedule in each department separately. The report gives a very good view to display coverage of shifts.

Cons

There are some errors that keep popping. The customer service takes forever. We have to be on hold for a long time.

Review Source

VN

Vicky N.  
Lead UI/UX  
Computer Software  
Used the software for: 1-2 years

### "Easy to use time recording app"

March 2, 2018

4.0

Pros

TimeForce helps recording the time for team members when they check in to the office and leave the office. It helps the accounts team to see the office timing covered by team members.

Cons

Helps with reporting needed for payroll distribution. Helps with managing the team info such as their office timings and leaves.

Review Source

RB

Rebekah B.  
Payroll Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to Use"

September 26, 2019

4.0

Pros

All HR/Payroll related items are in one place. Like the ability to integrate all HR/Payroll items in one system (benefits management, performance reviews, etc...)

Cons

Sometimes it is not straight forward on where to find the reports you are looking for, even with the search.

Review Source

MG

Matthew G.  
Mechanical Engineer  
Medical Practice  
Used the software for: Less than 6 months

### "Pretty Straightforward Time Reporting"

February 15, 2018

5.0

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

Review Source

VR

Verified Reviewer  
Licensed Massage Therapist  
Consumer Services  
Used the software for: 2+ years

### "User friendly!"

August 27, 2022

5.0

Pros

I like having all my paystubs available on my phone.

Cons

I don't have any complaints. I have been able to access all my documents when I need them.

Review Source

RR

Rheanna R.  
Payroll Administrator  
Accounting  
Used the software for: 1-2 years

### "user friendly"

September 26, 2019

5.0

multiple platforms not needed

Pros

intuitive, easy to use, one system for hcm

Cons

support can be slower to respond at time

Review Source

Kelsey S.  
Executive Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Just switched to this and like it so far"

May 3, 2018

5.0

Pros

This system has been great for timekeeping of our 300+ employees. What I like most is the My Screen feature.

Cons

The feature I like the least is the way you can't breakdown absence codes with individually clicking on them.

Review Source

NB

NANCY B.  
President  
Real Estate  
Used the software for: 2+ years

### "Nice Product"

September 27, 2019

4.0

Pros

Ease of use, user friendly, ease of use,

Cons

slashes are needed for date input want to input 091919 instead of 09/19/19

Switched from

[WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)

features & price

Review Source

MJ

Megan J.  
Marketing Automation Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Great software"

November 25, 2020

5.0

My overall experience with iSolved has been awesome!

Pros

iSolved is a great software for HR and payroll! It's easy to see all of your employee information and to log hours.

Cons

What I like least about the iSolved software is that the app is a little hard to use, but maybe it's just me or my phone? I usually stick the online version anyways.

Review Source

HD

Hina D.  
Receptionist  
Media Production  
Used the software for: 1-2 years

### "Attendance management with TimeForce is Awesome"

February 18, 2018

4.0

Pros

TimeForce let us manage the attendance for team members with an easy manner. The software provides a very easy to use interface which helps taking attendance for team members.

Cons

The employee record can be managed easily and the team hours report can be exported for payroll purpose.

Review Source

kR

kim R.  
HR & A administrative Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "iSolved HCM Technology Review"

September 25, 2019

3.0

tracking payments and history simplified, ready reports address most queries

Pros

self service for employees is easy to use

Cons

the need to process payroll before changes such as accrual updates will be accurate, modifying punches not possible for staff

Review Source

CS

Craig S.  
director  
Oil & Energy  
Used the software for: 6-12 months

### "Do not use"

January 11, 2021

1.0

terrible be prepared to wait on hold for hours

Pros

Nothing to like complicated and poorly put together

Cons

how complicated to run reports, how difficult it was for employees to use

Alternatives considered

[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)

Switched from

[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)

they were purchased

Review Source

VR

Verified Reviewer  
Groups Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Does the Job"

October 28, 2021

4.0

Pros

iSolved Hire has been the best portion of the iSolved products - it functioned fine as far as tracking applicants, etc.

Cons

Hard to use, a bit glitchy. Would click things and get error messages that HR didn't understand.

Review Source

LC

Luis C.  
Controller  
Financial Services  
Used the software for: 2+ years

### "Isolved is good but doesn't provide user guidance"

May 13, 2021

3.0

It seems a great software but it lacks the training to new users to facilitate the transition or to maximize its current capabilities.

Pros

Robust reporting system, web base access for employees

Cons

Although the reporting capabilities are there there wasn't much or any training on the product.

Review Source

GJ

Gabriel J.  
Circ Supervisor  
Libraries  
Used the software for: 6-12 months

### "Easy To Use"

July 6, 2023

5.0

Pros

Isolved is very easy to use and user friendly. We used it for managing timecards. It made it easy to calculate and improv employee hours. I liked that it was easy to see and manage leave accruals for employees.

Cons

An improved user interface for the app.

Review Source

CW

Casey W.  
HRBP  
  
Used the software for: 1-2 years

### "Makes payroll easier!"

March 19, 2018

4.0

Pros

Works smooth with employees and helps administer payroll that much faster and easier. Gives quick view to preview check and time off features.

Cons

Add/edits aren't immediately reflected and instead have to hit show results for the time card to be updated.

Review Source

nC

nancy C.  
IT Administrator  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "isolved roduct review"

September 27, 2019

5.0

Very easy to implement. All of the iSolved employees are very helpful and friendly.

Pros

The ease of the use. The ease of implementation.

Cons

Not all reports are readily available. You have to ask for them, which is difficult when you don't know they exist. Request that there be a copy of all available reports on the University so we know what to ask for.

Switched from

[Sage HCM](https://www.capterra.com/p/38692/Criterion-HCM/)

They were constant data issues.

Review Source

cS

christy S.  
Graphic Design  
Graphic Design  
Used the software for: 2+ years

### "Easy to Use Portal"

January 30, 2017

4.0

We used TImeForce for many years in my company, it was user friendly, but looked outdated and needs a more modern face.

Review Source

NN

Nataliya N.  
Admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Admin"

September 22, 2022

5.0

Great company

Pros

Customer service, website interface, easy to use

Cons

If I am not sure about something, I am contacting the customer support

Review Source

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