# Page 22 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

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Last updated March 13th, 2026

# Page 22 - Reviews of isolved

## Showing most helpful reviews

Showing 526-550 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Michael T.  
  
  
Used the software for:

### ""

April 2, 2013

5.0

We went with the QQest Timeforce II and 1 time clock. We are a Fish Processing Facility with a large seasonal work force. Ease of use and multiple departments were concerns and Timeforce works extremely well for us. The installation was painless and the QQest staff was very knowledgable and helpful. If it were not for our internal company issues we would have been up and running in about 30 days. Before TimeForce I had to manually enter every time clock punch for aproximately 60 -80 people every two weeks during our season. Our old time clock would not talk with our payroll software. It took up to 1 to 2 days to get payroll ready for printing. After Timeforce I can review, export, import and have payroll ready to print in about 2 hours. What a time saver for me! I haven't had to contact support since our going live Oct 1, 2012. So what I have needed may not be typical. I think the program is realitively straight forward. I know I have not fully utilized the program's potential but for the parts I am currently using, I am very happy.

Review Source

RD

Rocio D.  
Accountant  
Philanthropy  
Used the software for: 1-2 years

### "Not a worth while product!"

August 12, 2016

1.0

Pros

Not a fan of the product at all! It sounded great with the sales pitch but once I actually delved into the system, it was a disappointment.

Cons

I was sold on this software by Qqest who use to be our payroll agency. I was disappointed with the program because the program came in a package with features I did not need nor use. I could not customize nor tailor these features at all. There are lots of bugs in the system and customer service seems to blame all on user error. I would not recommend this product.

Review Source

VR

Verified Reviewer  
Business Analyst  
Management Consulting  
Used the software for: Less than 6 months

### "Set up all my HR related tasks using iSolved"

April 2, 2019

5.0

Pros

iSolved made everything extremely simple when completing HR related tasks. I elected for my 401 (k), benefits, completed personal info all in iSolved. Very intuitive tool. It lists all amounts that will be deducted from your paycheck for easy reconciliation. I would recommend this for all companies with an HR department.

Cons

No negative feedback in my initial experiences with this software

Review Source

Clayton S.  
Customer Success Manager  
Computer Software  
Used the software for: 1-2 years

### "There are better products out there"

April 5, 2018

2.0

Pros

I used this as an employee and the overall process was just okay. It gets the job done but seems kind of slow.

Cons

Slow, not extremely intuitive or user friendly. I prefer the other options out there and, in the SF area, there are plenty.

Review Source

VR

Verified Reviewer  
Creative Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "ISOLVED"

February 6, 2019

4.0

Pros

This is easy to track hours, pay and vacation. I like accessing easily my prior paychecks, and having it house my W-9's all in one place

Cons

I think that the time card section could be easier. Instead of trying to block it, just trying to have a write in section for time.

Review Source

JC

Jami C.  
  
  
Used the software for:

### ""

May 9, 2013

4.5

MPC began working with TimeForce in early 2012. We had been using an ADP product that we did not understand and that did not offer the support we needed. We are a small but growing organization, and we run with limited staff. We currently have 200 employees in two facilities across the country from one another; I am not only the HR Director, but I also process payroll weekly. Time and ease of use is critical for my personal success and sanity, as well as the organizations. TimeForce saves me at least four hours a week and that is a huge gain. The implementation was maybe two weeks of just making sure the system was built correctly, and then we were off and running. Setting up the time clocks on our end was probably the most difficult and time consuming piece of the implementation. John Amador helped me to train the Plant Managers on how to enter and correct time, and he has been with me every step of the way if I have a question or need help figuring out an issue. We are pleased with the product and the service!

Review Source

EN

Emmanuel N.  
Payroll Specialist  
Insurance  
Used the software for: 6-12 months

### "Very user friendly"

November 8, 2018

4.0

Pros

Simple to use Report Writer Integration of payroll and medical benefits Resonable Price Excellent Customer Service

Cons

It is easy to get overwhelmed with all the available resources. The portal layout is a little out-dated compared with other payroll platforms.

Review Source

AS

Alan S.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Let us record employee time information"

February 28, 2018

4.0

Pros

Timeforce helps recording time information for the employees. It helps providing a time summary for daily work which we share with team.

Cons

helps with managing time entries and helps with reporting. Helps us taking the data into a CSV file for better filtering

Review Source

MK

Matt K.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Time tracking solution for Payroll"

March 1, 2018

4.0

Pros

Helps with time tracking. It leads our HR team to manage payroll accordingly each month for the contractors. Helps with easy to use interfaces which let our contractors manage their times accordingly. Helps with quick reports.

Review Source

AR

Anna R.  
Accountant  
Accounting  
Used the software for: Less than 6 months

### "Horrible Experience "

November 25, 2019

2.0

I was transitioned from Paychoice to iSolved during August of 2019. Since the transition, I have run into countless problems. One of my biggest problems has been billing. I was charged 800.00 in one month for two payroll runs. After contacting iSolved 4-5 times, over the last 2 months, I am still unable to resolve the issue or receive a credit for the payroll fees overcharged. The customer service has been horrible and every time I have contacted iSolved, I have received a different answer on the billing. I worked with Paychoice for over 10 years without a ton of issues but after being forced to transition over to iSolved, I have spent hours of non billable time trying to sort out the issues with no resolution. I would not recommend this product to anyone.

Pros

I do not have anything positive to say about this product.

Cons

The customer service department is horrible.

Review Source

MJ

Meredith J.  
  
  
Used the software for:

### ""

June 11, 2013

3.0

I work for Special School District, and we began using Timeforce approximately six months ago. It was very slow getting started and getting all components (time clock and online site) to communicate to one another and work together. One suggestion for improvement would be to have an on-site technician to come out and get new users up and running. In the very beginning, as well as recently, we had trouble getting in touch with a representative to help us with various issues along the way. Not being able to get issues resolved quickly ends up allowing the work to pile up on one person to go back and enter, missing time while the system was having issues. We did have a positive experience with one in particular customer support person. Overall, the system serves its purpose well for documenting time. However, customer support has been very frustrating, and our district is blessed to have someone managing the system who is able to quickly learn and able to troubleshoot.

Review Source

VR

Verified Reviewer  
Senior Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Worst HR software I have ever used"

January 25, 2022

1.0

I can't possibly warn companies strongly enough not to use this software. It may be cheap, but it is not worth the savings.

Pros

There is nothing I like about this software. It is buggy, with partially working features and an embarrassingly bad UI.

Cons

It's usually a frustrated user over-statement to say "nothing works" -- but in this case, it's true and hardly melodramatic. A cobbled together, broken experience--there is no in-product support, the UI is buggy, you must contact them through your own HR team and even the "fixes" do not fix the bugs. Dangerous to use this for people's real lives.

Review Source

JK

Jordan K.  
  
Management Consulting  
Used the software for: 6-12 months

### "Powerful and Robust Payroll Software and Service"

February 26, 2015

4.0

Pros

I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.

Cons

I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.

Review Source

EL

Evelyn L.  
  
Medical Practice  
Used the software for:

### "Great Implementaion Manager"

April 18, 2014

4.0

Pros

The very best part of the this software is the implementation project manager that was assigned to our company. She worked above and beyond to make sure this program would integrate with a new financial software that our hospital was going live with at the same time as the time and attendance. She went through multiple rebuilds to meet the requirements of the financial software. The cost on this product was very affordable for the size of our hospital.

Cons

Taking a new payroll software and TimeForce time and attendance package live simultaneously was a challenge. It was definitely a good decision to purchase the implementation support. A detailed support manual would be very beneficial when building policy groups and export codes, etc.

Review Source

PT

Paula T.  
  
Medical Practice  
Used the software for: 2+ years

### "ESO review"

February 23, 2015

4.5

Pros

I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.

Cons

I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.

Review Source

TM

Tracy M.  
Controller  
Management Consulting  
Used the software for: 6-12 months

### "Good Product for Payroll"

June 15, 2018

5.0

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

Review Source

KG

Kelly G.  
Digital Marketing Manager  
  
Used the software for: 1-2 years

### "As a user of this product, I feel that it fulfills my needs over all."

October 16, 2017

4.0

Pros

Ease of use and a good user experience. It is easy to locate all of the necessary information (pay, time off, human resources info).

Cons

I dislike that some of the functionality can only be changed by my system administrator. For example, I am unable to edit my own time off requests and therefore have to email my HR contact to delete and/or edit my request in the event that it changes.

Review Source

AM

Abbey M.  
Manager of Employee Training  
Retail  
Used the software for: Less than 6 months

### "Generally sort of "

December 13, 2016

4.0

We use this software at my work, and I have to say that it is slow and sometimes does not register punches when they are entered. It's really annoying to try to use it as anything other than a system used to track employee logins.

Pros

It is SUPER easy to setup and does an overall good job tracking punches.

Cons

It's not terribly well designed and can be annoying to use for any kind of scheduling.

Review Source

SH

Stephanie H.  
Accounting Manager  
Law Practice  
Used the software for: 6-12 months

### "Go with iSolved"

May 18, 2021

4.0

Pros

Software is user friendly and user intuitive. If I have any questions about the software, their customer service is PHENOMENAL!

Cons

My company uses SageTIme/Proxus because we do bi-monthly payroll. Wish we could use their Time & Attendence within system that allows for bi-monthly payroll process instead of importing the staffs time.

Review Source

DS

Denise S.  
Practice Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Quick Books Users Beware"

August 29, 2018

1.0

Every single payroll, I had errors and had to wait on hold several minutes and sometimes not getting it resolved until the next day. Payroll is only 10% of my job. It turned into 30% with delayed payroll to my employees which is unacceptable. I called to cancel the contract. No such luck. I had to fulfill the contract in full. If you use Quick Books, DO NOT DO IT. I wish someone would have warned me.

Pros

This software is easy to use. The support personnel are very kind and understanding.

Cons

Before you sign a contract with iSolved, make sure your system talks to the iSolved software. Quick Books DOES NOT.

Review Source

HK

Heather K.  
HR Generalsit  
  
Used the software for: 2+ years

### "I use this product for COBRA administration"

August 1, 2018

5.0

Pros

The customer service is stellar and the administrators site is easy to use. I have been using this site for well over 4 years and have never had an issue. They respond to questions quickly and they are a great partner in the COBRA administration world.

Cons

At this point in time, I do not have any constructive criticism about the COBRA software or organization.

Review Source

KG

Kristi G.  
Office Manager  
Accounting  
Used the software for: 1-2 years

### "Still learning"

August 14, 2019

5.0

So far, wonderful!

Pros

The quickness of getting payroll entered weekly, and timely reports.

Cons

I have not come across anything yet that I do not like!

Review Source

BA

Belma A.  
Recruiter/ On-boarder  
  
Used the software for: 1-2 years

### "Great system! Easy to use and everything is right there for you. "

October 3, 2017

5.0

Pros

I love the PTO function. You can see exactly how much time you have used and how much more you have to use.

Cons

The only thing that I would change is the couple of steps it takes to actually sign into isolved and how many times you are asked to change your password. It seems like when I finally remember it, I am asked to change it.

Review Source

AC

Arie C.  
Data Engineer  
Renewables & Environment  
Used the software for: Less than 6 months

### "Solid Option for Benefit Administration"

April 5, 2022

4.0

Overall, a solid option for administrating benefits.

Pros

A solid option for administrating benefits. My company uses it exclusive for FSA and transit benefits. Navigation on the website is simple and straightforward. It is also easy to create claims.

Cons

Claims processing is a bit function. It would be nice to get the ability to check a claim status more readily, as well as information like claim processing times and the estimated waiting period before payouts.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Top notch HRIS system"

January 19, 2018

5.0

Pros

iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company.

Cons

Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.

Review Source

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