# Page 23 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

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Last updated March 13th, 2026

# Page 23 - Reviews of isolved

## Showing most helpful reviews

Showing 551-575 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PS

Phillip S.  
Manager  
  
Used the software for: Less than 6 months

### "Good not Great"

December 13, 2016

4.0

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Review Source

GD

Gregory D.  
Manager  
Computer Software  
Used the software for: 6-12 months

### "Trust Your Employees"

January 15, 2020

3.0

Good. I do believe though that it is better to trust your employees and have a local manager to stay on top of punctuality.

Pros

Having a mobile application and a web-based front-end to clock in and out makes it easy to remember to do so.

Cons

When and if connectivity is not great, clock-in software can result in frustration and anxiety. Trust your employees.

Review Source

BN

Barbara N.  
Payroll Administrator  
Government Administration  
Used the software for: Less than 6 months

### "Infinisource FSA and COBRA"

March 15, 2019

1.0

Customer service is below sub-par. If I could stop using them right now I would. Our assigned rep quit in January and has not been replaced. The person in the COBRA dept is never in the office and takes days to answer emails.

Pros

There is alot of information once you know where it is

Cons

Software is ok but you have to look around yourself.

Review Source

KP

Keith P.  
  
  
Used the software for:

### ""

April 4, 2013

4.0

ASAP Enery Inc operates a retail fuel business as well as owning convenient stores. We looked for new software because we were using to much time to figure all of our employees hours. We used excel spreadsheets before Timeforce. We are using TimeForce II Build: 3.11.1.6373. We bought TimeForce in December of 2012. The implementation with Brandi went great. It took a few weeks but that was mainly on my side. Brandi was very helpful in this process. Without her, it would have been hard to comprehend. It is taking our team a little time to learn this system but it is mainly due to them not being technologically savy. The more I use TimeForce the easier it gets. I have not had to use the customer support to much yet, but when I have it has been good. This system is such a time saver for our company and allows us to focus on other goals.

Review Source

JM

Jason M.  
  
Primary/Secondary Education  
Used the software for:

### "Simple User"

May 29, 2014

1.0

Pros

I like the product because of the internet explorer interface.

Cons

These are all known bugs that are not being worked on: 1. Reports have many bugs. For example, the report I see on the interface prints much differently. 2. The way the time punches are recorded are unclear because the next days punches appear on the previous day's punch list. It is very hard to sort out what's going on. 3. There are so many updates. Each update can take an hour. I am five updates behind. When I call tech support, they give me the runaround that an update is not needed. Their service is very poor. Due to the many, many updates, the platform is not stable.

Review Source

DS

David S.  
IT Admin  
  
Used the software for: 2+ years

### "Does everything my client needed"

December 27, 2017

5.0

Pros

Timeforce works pretty well for one of our larger customers. It helps them track advanced reports on employee time and also helps the AP/ Finance team manage payroll quickly and efficiently.

Cons

Bugs with a few teething issues. When you click on the punch clock for in and out, some times it will just hang and the application does not save the latest punch values. That holds me up because I cannot change or tweak it, for which I need to call the iSolved support team. Wish they made that easier.

Review Source

CL

Chris L.  
COO  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Very disappointed. Told this software would interface with Quickbooks and it does not. Customer support on this issue is too bad it is a Quickbooks issue."

April 26, 2017

1.0

We are extremely disappointed with the product and the way the company interacted with us about it.

Pros

The set up person was kind and helpful. The information about time and attendance was helpful to learn.

Cons

The marketing that it interfaces with Quickbooks is patently false. The interface is not intuitive. It is difficult to set up and the reports are impossible. When the real problems surfaced the company customer support was too bad! Stay away from this product and company.

Review Source

LH

Lisa H.  
Worker's Compensation Analyst  
Insurance  
Used the software for: 2+ years

### "Lisa Hammond"

December 4, 2015

4.5

Pros

Caller ID feature of clock ins. Very easy to use, and follow the clock in procedure.

Cons

Unable to quickly see the notes to changes in EEs PTO/Sick time. No webinars for teaching

Review Source

CH

Christopher H.  
  
Public Policy  
Used the software for:

### "No extended service agreement? You are on your own."

March 6, 2014

2.5

Pros

This is a comprehensive system that will deal with the timekeeping needs of many businesses. Once it is set up properly, it seems to work well.

Cons

Once your service agreement ends, you are completely on your own. You cannot log into the support site and therefore cannot access even the most basic self-help documentation. No FAQs, no Knowledge Base, no manuals. I understand charging for the live help and even patches and upgrades; this is fairly common, but not offering any self help options at all can leave IT professionals tasked with maintaining the system completely at the mercy of those who must purchase the extended service.

Review Source

SG

Susan G.  
  
Banking  
Used the software for:

### "Great Product. Great Installation Support."

April 14, 2014

4.5

Pros

The implementation process was an especially challenging time for us because our internal project manager went on an unexpected six-week medical leave before the implementation was complete. Our Timeforce II Implementation Coordinator provided extensive additional support and kept us in the implementation phase to provide support during our project manager's medical leave. She literally walked us through our first couple of payroll runs to make sure we were comfortable using the system.

Cons

The Admin Function takes some training to master. However, high-quality customer installation support makes this virtually a non-issue.

Review Source

YT

Yvette T.  
Accounting Manager  
Insurance  
Used the software for: Less than 6 months

### "At iConnect Running My First Payroll...."

September 27, 2019

5.0

Pros

iSolved software is user-friendly for those that have used other payroll software. Attending iConnect is something I recommend for any beginning users.

Cons

With other software that I have used, the Administrator Home Page had our representative's contact information for assistance. I may have missed it but I didn't see that information on iSolved.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

The switch is due to joining a new employer

Review Source

SR

Stella R.  
  
  
Used the software for:

### ""

April 2, 2013

4.0

Our organization is a manufacturing plant with approximately 100 employees. We previously used outside payroll servicing companies to process payroll but recognized it was important to maintain the data internally. We chose TimeForce II because we require biometric readers and it seemed to be the most compatible with Quickbooks. Implementation was provided in a timely manner, as well as the transition from implementation to technical support. The supervisors find it easy to use the program. They can maintain employee time sheets quickly and efficiently. After implementation, be prepared to wait for solutions from Technical Support. If possible, try to find one technician you can trust and call or email him/her. Our greatest benefit has been in the savings of time and the improvement in accuracy.

Review Source

TT

Tina T.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Love, Love Love"

March 7, 2017

5.0

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

Review Source

PR

Paul R.  
Assistant Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Our agency has used TimeForce for a little less than 2 years."

August 18, 2016

4.5

Pros

TimeForce is easy to use and our transition to staff using it was relatively painless. TimeForce has pretty good technical support.

Cons

Sometimes the wait time for phone support can be lengthy. Some tech support staff are to aggressive with the changes they want to make to "fix the problem" and cause other issues.

Review Source

SG

Stan G.  
Director of Sales  
Computer Software  
Used the software for: 1-2 years

### "Record time entries for my team"

July 15, 2018

4.0

Pros

TimeForce has been doing a great job recording the time entries for my team. It provides great options to capture the in and out time for the team members.

Cons

Helps with recording each moth which is used by my finance team. It helps with managing payroll for the employees.

Review Source

JO

Jeannie O.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Unhappy with customer service"

January 29, 2016

3.5

Pros

The software is easy to use and reports are easy to create.

Cons

Customer service. They will not provide any service unless you pay them first.

Review Source

AT

Austin T.  
IT Consultant  
Computer Software  
Used the software for: 1-2 years

### "Attendance solution helps us"

February 9, 2017

4.0

Attendance solution provided by TimeForce helps us to keep track of working hours for the team. It has options to define team working hours and then track it based on their attendance. It helps us understanding the payout hours for team members every month.

Cons

It needs to work well on the mobile phones as well.

Review Source

RB

Rachel B.  
  
  
Used the software for:

### ""

October 1, 2013

3.0

We were outgrowing paper time cards, so we were looking for an electronic timekeeping method (we spent one full day/pay period hand adding and entering time cards!). The positives to the system are that it Integrates easily with QuickBooks. The negatives are that Saas is kind of slow and buggy even with faster internet speeds. They have too many methods going at one time (TF1, TF2, TF2 Saas, etc.) and seem to struggle to be great at any one of them (more ok to good at several). Don't get me wrong. It's a fine product, it just didn't live up to my greatest expectations, I can't really justify getting out now ($2000 startup fee) and the support leaves a lot to be desired. It is a good day if the support wait time is only 45 minutes.

Review Source

EK

Erin K.  
Primary Assessor  
Individual & Family Services  
Used the software for: Less than 6 months

### "Takes some getting used to"

December 20, 2022

5.0

Pros

I use Isolved to request time off and check my direct deposit paychecks. I still can't figure out how to view my entire paycheck with deductions and it takes me a while to find what I'm looking for. I'm sure if I used it more on a regular basis maybe I'd be faster at it.

Cons

Kind of confusing and takes a little time to find what youre looking for

Review Source

CD

Christine D.  
Clinical Psychologist  
Medical Practice  
Used the software for: Less than 6 months

### "An "ok" all around hr software"

August 28, 2018

3.0

Pros

My business tried using this software for a little while. It was "ok". It was not difficult to learn and it was easy to understand. We all like the app.

Cons

This software just wasn't the best for us to meet our needs. There were some bugs that may have been fixed by now. The software was slow. We found software that was more customizable to meet our needs.

Review Source

MD

Matt D.  
IT Director  
Computer Software  
Used the software for: 1-2 years

### "Employee time punch-in utility"

February 9, 2017

3.0

Timeforce helps employees to punch in and out their timings in the office building. It helps to collect this time data and helps taking reports. The interface of the application is little busy which can be simplified.

Cons

The interface can be simplified.

Review Source

DA

Debbie A.  
  
  
Used the software for:

### ""

April 5, 2013

4.5

We do welding, fabrication and trailer repairs for commercial vehicles and trailers. We use job numbers for each job and needed software that would allow us to track those jobs. We wanted something that the employee could clock in and out of with job numbers and would be compatible with our accounting software, Sage 50/Peachtree. We used Genesis Pro previously, but need something better for job costing. We have TimeForce II now and started using it in September of 2012. The implementation went well and the support we received was awesome. TimeForce II has made it much easier to track our jobs and know exactly what our employees are working on at all times. I would definitely recommend TimeForce II.

Review Source

SS

Stephanie S.  
Sales Manager  
Hospitality  
Used the software for: 2+ years

### "Isolved paymasters for business"

October 4, 2019

5.0

Pros

The ease of use for many purposes, whether it’s tracking YTD hours & pto or requesting time off.

Cons

there does seem to be glitches for clocking in and out quite often at least once a week.

Review Source

SK

Sheryl K.  
Accountant/Bookkeeper  
Media Production  
Used the software for: 6-12 months

### "I would NOT prefer isolved for time clock management"

August 25, 2018

3.0

Pros

I think this is pretty easy to use for employees but not employers. Workers can easily access the time clock on the phone and view pay stub information.

Cons

For employers, this app is not efficient at all! There's multiple steps for trying to do simple tasks like check a workers' timesheet and adjusting entered information takes a long time.

Review Source

DL

David L.  
Dir Payroll  
Accounting  
Used the software for: Less than 6 months

### "iSolved Product"

September 27, 2019

4.0

Pros

Ease of use and single system for the employee life cycle.

Cons

Difficult to navigate the drop-down menus.

Review Source

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