# Page 24 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164417/iSolved/reviews

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isolved

3.9 (644)

[View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of isolved

## Showing most helpful reviews

Showing 576-600 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NS

Natasha S.  
Estimator  
Construction  
Used the software for: Less than 6 months

### "Time Force"

July 31, 2018

4.0

Pros

Timeforce is a great tool to use for clocking in and out, along with checking schedules. It is easy to use because it's web based and can be used from your cell phone.

Cons

With any web based program, you can have problems if the internet isn't working properly. It has a lot of capabilities so it will take time to learn.

Review Source

TR

Tiffany R.  
CFO  
Philanthropy  
Used the software for: Less than 6 months

### "Nothing but issues"

October 17, 2018

1.0

Every Payroll there is an issue and I mean every payroll.

Pros

none. The issues cancel out any pros that I can think of. There is a problem each and every payroll just completely unacceptable.

Cons

Support keeps you on hold then hangs up on you. Exports either omit hours or mis-codes PTO. I don't have time to list all of the issues.

Review Source

MV

Merrianne V.  
  
  
Used the software for:

### ""

April 2, 2013

4.5

We are an east coast medical spa with employees working at multiple locations. We had separate timeclocks for each location Since we installed Timeforce last year our payroll processing time has been dramaticlly reduced since we were able to combine the log in and out for our staff. We like the automated calculating of ovetime per our specific company policy and tracking of vacations, etc. Kelly has been terrific to work with and promptly addressed any concerns we had. Also, we do get a speedy response from the IT department if we run into any technical difficulties. Would highly recommend Timeforce as a timeclock and payroll system

Review Source

NC

Nate C.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "A versatile program for tracking timecard and HR info"

June 25, 2014

4.0

Pros

Information is easy to access and loads quickly. Reports can be generated and saved as templates for repeated use. Employee HR specifics can be documented for later retrieval. Employees can access their information and schedule vacation on their own time.

Cons

Some of the action items look like they are not links, which confuses employees. Some of the steps employees have to go through to log in, request vacation, and view info could be streamlined; they forget when they don't use it everyday.

Review Source

MN

Melissa N.  
  
Consumer Services  
Used the software for:

### "Horrible Prouct"

April 9, 2014

1.0

Pros

Not much here other then I can access the site when I am offsite. Other than that, no good has came from the product for us.

Cons

We are a normal three-shift company, and the time clock system has problems when separating the third shift. Tracking accruals is horrible. There is some glitch they say should be fixed in the next update, but we also heard that the last time. Incident tracking does not work. The senior rep I was working with told me that I was the first one to ask about using this.

Review Source

jR

jose R.  
Front Desk  
  
Used the software for: Less than 6 months

### "I use this software everyday to clock in and clock out from work. It is very easy to use and quick."

July 26, 2018

5.0

Pros

I like the ability to easily click in and out from work or lunch. Also how easy it is to fix and issue like forgetting to clock in or out.

Cons

The thing I like the least about this software is the fact that we constantly have to keep switching password in order to log in, password expire way to often.

Review Source

MC

Mariah C.  
Rental Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Great HR software"

May 4, 2018

4.0

Pros

I like that the app is really easy to use, but also still easy to use on the computer. I can keep track of my time and my vacation hours easily.

Cons

In the app, I cannot get it to stop doing the automatic punch instead of manual punch. I change it every time and it always changes right back.

Review Source

JT

John T.  
  
Management Consulting  
Used the software for:

### "Payroll service review"

April 13, 2015

3.5

Payroll service review

Pros

Ease of use, fairly straight forward on-line interface and variety of services options.

Cons

They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.

Review Source

CM

Carla M.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Solve it"

July 16, 2021

4.0

Pros

There are many different components to this software. We use it for payroll primarily, but has the ability to pull a multitude of reports for employees.

Cons

Having to contact support to change certain things like the employee self-service email. We should have the ability to make changes on our own for certain simple things.

Review Source

DG

David G.  
President  
  
Used the software for: 6-12 months

### "Does what it needs to do"

July 20, 2017

3.0

Pros

This software is relatively easy to use, which is surprisingly uncommon in this genre. It gives me the information on my paychecks each month, with no issues.

Cons

The user interface is not great, and the app that I use sometimes crashes. If the stability were improved, it would be great.

Review Source

VR

Verified Reviewer  
Registered Nurse  
Hospital & Health Care  
Used the software for: 1-2 years

### "Overall works well with just design flaws"

October 14, 2018

4.0

Pros

Isolved works great to navigate around benefits for employees. It has everything laid out on flow sheets and can be easy to add information or change existing data if needed.

Cons

The lay out is not very flashy or nice on the eyes. It looks outdated and could use a charisma upgrade.

Review Source

BF

Becky F.  
  
Primary/Secondary Education  
Used the software for:

### "Time Saver"

December 17, 2014

4.0

Pros

We moved from a mostly paper method, so TimeForce saves us time and money to do the requests for time off, check accruals, and verify time cards electronically.

Cons

I would like to have a report that tells me which of my employees are missing verifications and then have it automatically send them an email reminding them it needs to be verified after each pay period ends and then periodically until it is done. That takes me a lot of time each month with so many employees.

Review Source

MB

Mark B.  
President  
Hospital & Health Care  
Used the software for: Less than 6 months

### "No Suppurt"

January 7, 2020

3.0

Too big for their britches.

Pros

Don't know. No support. Looks like lots of resources.

Cons

Cannot find all the options. The only training offered was a bunch of videos. We had been with Paychoice, then Sage, then Isolved. Launch was terrible with no help. Now when I have problems spend 1 hr+ on hold. Never wanted to leave but there is no support to help. Had to go somewhere to another provider.

Reason for choosing isolved

Not paying for no help.

Review Source

KC

Karen C.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Love the Software-Not the Customer Service"

March 28, 2019

5.0

Up until now it has been great. However, I have a tax issue and I'm trying to figure out where the mistake is. It is impossible to get support. General Customer Service tells me that I need to wait for the Tax department to respond, but after 15 days of calling and emailing, I am still waiting. This is totally not acceptable. If they want to keep customers, there should be a 24 hour turn around.

Pros

Price, functionality, ease of use, ability to generate my own reporting

Cons

Customer service. If you have a simple question, it is easy and I admit they always answer the phone. If it is more technical and requires a different department, such as tax, you will wait and unacceptable amount of time.

Review Source

JS

Julia S.  
Finance and Business Manager  
  
Used the software for: Less than 6 months

### "Great Customer Service"

December 29, 2016

5.0

The Software is complicated but Customer Service is great. Very knowledgeable, calm, very short waiting time.

Pros

Customer Service

Cons

If the Server is located elsewhere (like in our case) the savings time adjustment is a nightmare since the server admin rights are elsewhere.

Review Source

JV

Jesus V.  
chiropractic assistant  
  
Used the software for: Less than 6 months

### "Great being able to find everything about work on one site."

July 26, 2018

5.0

Pros

What i like most is it shows me in real time my hours, how much PTO i have, the paste ups, and its very easy to request time off

Cons

I didn't like how my password expired. Usually when apps do that its been a year. It was not a year yet.

Review Source

NP

Nicole P.  
Project Coordinator  
Pharmaceuticals  
Used the software for: 6-12 months

### "Software to collect the time related data"

February 12, 2017

4.0

Timeforce is a software to collect time-related data of office employees. It helps to get the accurate input and then provides the results in the form of reports. The time entries keep track of employee office time and at the payment day, it helps to know the exact pay for employees.

Review Source

JD

Jeremy D.  
  
  
Used the software for:

### ""

August 5, 2012

4.5

I have used TimeForce for years. Started in 2004 with TimeForce and this last year upgrade to TimeForce II to take advantage of features like the mobile apps and advanced scheduling. The User Interface is very intuitive and the product has made it easy to support my 250 employees. My friend is the HR Manager for a large corporation with over 3,000 employees. He also uses TimeForce and has been very happy with the product, the amount of time it saves doing payroll, and managing employees. We both highly recommend it!

Review Source

AL

Adriane L.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Several time saving features"

January 12, 2015

4.5

Pros

The support is the best. I failed to use the support once, because I forgot that they can/will help. We've had a smooth transition and support all the way.

Cons

Certain system parts are locked off to the user. For instance, employee numbers cannot be changed by the user. However, this might be a good thing. Custom reports are not as easily available with crystal reports or purchase of a custom report.

Review Source

LC

Laura C.  
  
Telecommunications  
Used the software for:

### "A great tool for my HR Department of One!"

June 5, 2014

4.0

Pros

The Employee Self-Serve portal is so helpful to me as the the single support staff for HR. It allows employees to update their records as well as obtain any HR or corporate documents electronically.

Cons

It has taken longer than expected to implement the timecard and payroll integration. This was due primarily to the fact that our company had so many variables in the time reporting feature.

Review Source

ML

Meghann L.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Spotty at best. Would not recommend."

May 12, 2014

2.0

Pros

The product does track time like it is supposed to. The real-time features are nice to have.

Cons

I dislike their customer support. I wait at least 30 minutes to talk to a representative each time I call. On top of that, I have rarely gotten an answer to my question during that first phone call. Their implementation service was spotty at best. They did not make the transition smooth at all.

Review Source

AM

Allan M.  
  
  
Used the software for:

### ""

March 7, 2013

1.0

We have had this clock for about 2 weeks, and are are still unable to install it. We were told by the salesperson that the clock is very easy to install, and that their tech support would guide us through the installation process. We've spent about 20 hours of time so far trying to install this, with no luck. Now we have to hire a professional IT person to install the clock for us. To make matters worse, their customer service manager is not offering a credit for the original setup fee.

Review Source

RW

Renee W.  
Accounts Manager  
Biotechnology  
Used the software for: Less than 6 months

### "The most negligent, inept company I've ever had to deal with"

April 29, 2020

1.0

It's been one irritation after another. The last straw was when iSolved sent out a bunch of checks without authorization, debited my account and now refuses to pay it back. This company is the worst.

Pros

I don't like it. There was nothing wrong with the payroll program we had.

Cons

It's too big, too vast, too many buttons and the iSolved staff has no clue.

Reason for choosing isolved

I didn't. iSolved took over. I was very happy with Encorepay.

Review Source

CR

Cheryl R.  
  
  
Used the software for:

### ""

April 2, 2013

4.5

The implementation team and customer support that we received was excellent. Their follow through and attention to detail was greatly appreciated. The software is easy to learn and use, and the free training available is a plus for those who may not be familiar with timekeeping software. I marked functionality down because we have two companies in one system (common ownership) and there is no way to smoothly export to Quickbooks, I have to manually transfer some of the hours.

Review Source

DR

Don R.  
  
  
Used the software for:

### ""

March 20, 2013

1.5

The system quit working six days after our service agreement expired. I called the support line and asked if the software update was causing any problems with the clock. They told if I wanted to pay $400 I could speak to the Tech Guy and he could fix it. I find it hard to believe suddenly I have a software issue six days out of service. I will not upgrade my clock or do business with Timeforce again. It worked fine for 5 years, as long as the service agreement was paid.

Review Source

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