# Page 3 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of isolved ## Showing most helpful reviews Showing 51-75 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mike C. Director of Human Resources Retail Used the software for: 2+ years ### "Isolved Review" July 14, 2025 5.0 Overall, my experience has been very positive. The platform is useful, the training for new platforms has been effective. The support has been good when requested. Pros The simplicity of the system for payroll, employee messages and employee navigation. The platform works with all levels of tech use. At least in our experience. Cons Alternate pay rates. There is not a good solution for this need. They do have a platform but was not effective for what we were trying to accomplish. Review Source Response from isolved August 8, 2025 Thanks, Mike. We’re happy to hear your experience with isolved has been positive. It’s great to know the platform, training, and support are working well for you. Tiffany M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Great solution, unfortunately doesn't have QB Integration" September 22, 2025 4.0 Positive experience and was a great fit for us for many years. I would recommend to others as could be a good fit for them as well! Pros Isolved was a great solution for us for many years! It was cost effective for our company, fairly easy to use/implement, and had good reporting capabilities. Cons There are some areas that are 'over-worked,' especially in setup. The ultimate reason why I changed vendors this years is I-solved is unable to integrate into Quickbooks Desktop for payroll/timekeeping. Review Source KB Kari B. Strategic Growth Specialist Accounting Used the software for: 6-12 months ### "Happiness in a Payroll Program" July 14, 2025 4.0 In going from an older platform to iSolved I really see how much I was struggling to get done. From finding reports to processing payroll, everything is so simple. And the ability to search for the section I am needing or review the section in the University has been incredible! Pros The easy access to just about any piece of information I am looking for. From the client tax status, to their TOA policy, to locating individual Employee information. Everything is located right where you would expect it to be and not hiding in some random section. Cons For me, it would be nice to be able to put a note on the individual employee on the payroll processing screen. For example, if a different rep needs to step in due to an absence or what have you, and you needed to make a withholding correction or some other change, it would be nice to have a flag for the processing rep to see and note the change so it is not missed. Review Source Response from isolved August 8, 2025 Thanks, Kari. We’re so glad isolved has made things simpler for you. It’s great to hear the platform and University resources are helping you get things done more easily! VR Verified Reviewer Benefits Technical Analyst Staffing and Recruiting Used the software for: Less than 6 months ### "A Versatile and Robust Software Platform" July 17, 2025 5.0 An incredibly versatile and robust software platform that conforms to the needs of its users, and the support and education they provide is stellar. Pros isolved is remarkably robust and versatile, and it is able to be tailored to the unique needs of each of our diverse clients. Cons There is a bit of a steep learning curve, that is aided by the large amount of resources on isolved University, though some articles are a bit outdated. Review Source SD Sarah D. Implementation Specialist Accounting Used the software for: 2+ years ### "Isolved platform" July 17, 2025 5.0 We love isolved we would not use another platform. It has everything we need and helps with all client's problems Pros Our clients love the platform and its many abilities. They are able to handle all of their payroll matters in one. Cons There are too many updates with screens changing that can affect our clients some time when they are used to the screens. Review Source Response from isolved August 8, 2025 Hello Sarah, we’re thrilled to hear isolved is meeting your needs so well. Thank you for your loyalty. We're proud to support you and your clients. Cora T. Payroll Specialist Financial Services Used the software for: Less than 6 months ### "Usefulness and efficiency! " March 31, 2026 5.0 Pros How easy the software is to use! It is extremely easy to navigate and if you do have trouble, the Learn & Grow platform makes it easy to learn! Cons Nothing at the moment! I have yet to find something that I truly dislike about the iSolved Platform! Review Source VR Verified Reviewer Payroll Support and Implementation Specialist Insurance Used the software for: 2+ years ### "isolved review" May 1, 2025 5.0 Pros What I like the most about isolved is how easy it is the navigate from day to day tasks. Cons There isn't anything that I don't like about isolved. I believe that it is an amazing platform. Review Source EP Emily P. Assistant Controller Construction Used the software for: 2+ years ### "Timeforce User" January 16, 2025 5.0 We used Timeforce for years and it was perfect for timekeeping and tracking records. We did not have a good experience with isovled in our transition to their new software system. Pros We used their legacy timekeeping software called Timeforce. It was perfect for our company and our time keeping needs on our construction sites. Cons We tried to move to their newer time keeping software platform and it was not able to meet our needs. We had to switch timekeeping software completely. Review Source Response from isolved February 10, 2025 Hello Emily, thank you for your feedback. We're sorry to hear about your experience with our newer timekeeping software platform. We are continually working to improve our services. LW Lela W. Paralegal Legal Services Used the software for: 1-2 years ### "Great payroll software " April 26, 2026 5.0 Great payroll program to be able to see what you need or find your documentation. It's easy to use abd figure out. Pros Still the same feelings towards it. Easy to use and find your payroll information as you need. Highly recommend! Cons That it keeps bugging for extra security to be set up to log in to your account. Wish you could say no permanently. Review Source JO Joshua O. Associate Director of Operations Religious Institutions Used the software for: 1-2 years ### "isolved is an ironic company name" September 9, 2025 2.0 Since our organization on has client-level access, I don't feel I can fairly speak to the full range of functions isolved provides. However, I do not have a favorable impression based on our experiences. Pros Our third-party payroll company uses isolved and we have access to an isolved dashboard for clients, which has limited functionality. We are restricted to at-a-glance demographics and reporting. The reporting seems fairly robust. Cons In our experience, isolved is not particularly user friendly. The dashboard design is not very intuitive. I often have to click in unexpected places to navigate to different site areas to perform the functions I want. Moreover, employees have reported high levels frustration in locating basic payroll information. There are multiple portals and it is not always clear which end-users need to use. Review Source EM Erica M. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Good Payroll System" March 23, 2026 4.0 Pros I like that isolved has an app. I also like that you can navigate the website/app a lot easier and see all important docs/time off/deductions, etc Cons I don't like that I cannot access iSolved online. The actual website always has issues and it's super frustrating. Review Source RA Ronnie A. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lots of Hidden fees, No customer service " December 13, 2024 1.0 lots of hidden Fees, No customer service, lots of mistakes in withdraws that you have to find and try to get back (good Luck talking to someone ) After trying to resolve the issue and not being able to talk to anyone . I left . then an extra $600 dollars was taken from our account as a leaving fee ! Pros There system is an on line system not different from other vendors, nothing special Cons They make mistakes in the fund they withdraw (never in your favor) you have to catch it to get the funds back. There is NO customer service, Nobody to talk to. Q help. Lost of hidden fees Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing isolved It was a mistake that I regret very much and cost us a lot of money Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) During a merge with a different firm we did the mistake and swiched Review Source Response from isolved February 10, 2025 Hello Ronnie, we're truly sorry to hear about your experience and greatly appreciate your feedback. At isolved, we are committed to improving our services and ensuring customer satisfaction. To address your specific concerns, please email us at reputation@isolvedhcm.com, and we will connect you with someone who can help resolve the issues you've faced. Thank you for bringing this to our attention. CF Colton F. Project Manager Construction Used the software for: Less than 6 months ### "isolved PTO, Paystub and Benefits " January 17, 2026 5.0 Pros I love the ease of accessing my paystubs as well as checking my PTO and benefits. This is a huge convenience. Cons There is nothing I dislike about isolved. Our company just switched over, and I have heard nothing but good feedback from colleagues. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) I am unaware the exact reason why the company I work for made the switch. But, I do however now and part of it was cost, and service. Review Source KF Kathryn F. Office Manager Computer Software Used the software for: 2+ years ### "Service/Support Leaves a LOT to be desired." June 24, 2025 2.0 I strongly recommend anyone run far far away from iSovled! If it were in my power to change I would. Pros We did have one issue recently that, while it remains unresolved over one week in, iSolved actually initiated contact to follow up (a first!). So that is positive. Cons The service is absolutely horrible! It has been consistently terrible for the entire 3 years I've been with the company. Despite reaching out to upper management for help on more than a few occasions, we have seen no drastic improvement. Some issues have been significant, involving employee's pay or state taxes, which are unacceptable. We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them. Review Source BM Brynne M. Project Manager Computer Networking Used the software for: 6-12 months ### "Isolved is a great Payroll Software" November 7, 2025 5.0 Pros I love the ease of the system and the report capabilities. It's great that time can be imported. Customer support is fast and extremely helpful. Cons I find that the expense module lacks reporting which would make the module a lot more helpful for clients. Review Source Response from isolved December 9, 2025 Thank you so much your review Brynne! CE Chloe E. Sales and Marketing Consultant Human Resources Used the software for: 6-12 months ### "Great for Employees and Customers " July 2, 2025 5.0 Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well. Pros I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people. Cons Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around. Review Source JS Jaye S. Payroll Administrator Hospitality Used the software for: 6-12 months ### "GOOD SOFTWARE FOR PAYROLL" April 2, 2025 4.0 Overall pretty good. Mostly because of the support I receive from Magnify Payroll. Pros Pretty user friendly, easy to navigate, great support from Magnify Payroll. Cons Small size font; overly sensitive when clicking on something - you have to click multiple times to get it to stick Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved Customer support - small company so we are more important to them Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) No customer support to speak of at Paycor Review Source NV Nereida V. HR Director Airlines/Aviation Used the software for: 1-2 years ### "HR Director" May 14, 2025 4.0 Very good but application could be further developed, especially the reports area. Turnover metrics report requires develop and it does not work as it should, without you creating a special report Pros Its easy to navigate and it has the applications to expand your services whenever you like. The assigned customer service rep. Cons Lack of report ease, there is not enough options and it requires at time the customer service rep. assigning them to you Review Source dS diamond S. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "isolved people cloud review" April 23, 2025 4.0 Pros quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and documents at the employees readiness Cons a lot of technical glitches with the app. constantly boots you out, doesn't let you log in or says you punched and ends up double punching Review Source CP Cindy P. HR Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "isolved review" March 7, 2025 4.0 Pros Complete HRIS and it is easy for the employees to navigate Cons inability to customize reports and difficult to find reports Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Needed a more complete HCM system for our growing company Review Source CH Cecily H. OWNER Construction Used the software for: 1-2 years ### "Find a better Payroll Company for your small Business" January 2, 2025 1.0 Poor, unreliable, hidden fees, expensive, outdated software, Pros We were automatically transferred to isolved by a local payroll company that was purchased by isolved, so we didn't have an option. Cons Be very careful! Our transfer paperwork had a "terms and conditions" link that has a 1-year auto-renew buried in it, so we missed our termination by 60 days and have to pay 10 months of services. Admin and employee interface is outdated, difficult to use and frustrating. The service is inconsistent with constant errors. Issuing the wrong payroll and having to back money out of employee's bank accounts was the most frustrating. Missing tax filings, missing tax payments, the list of errors goes on and on. We sent termination notice on 11/20/24 and didn't receive termination paperwork until 12/24 when we were already closed for the holiday. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) isolved purchased ideal so we were forced to isolved. Review Source Response from isolved February 10, 2025 Hello Cecily, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you've faced. We understand how frustrating these issues can be and are working to improve our processes and services. Please reach out to us at reputation@isolvedhcm.com, and we will connect you with someone who can help address your specific concerns. DD Dinh D. Owner Cosmetics Used the software for: 1-2 years ### "Isolved’s One And Only Unhappy Customer " February 25, 2025 1.0 It’s stressful to use isolved. I feel regretted switching from Paycor. From the start to the very end, there isn’t a single thing about isolved that I feel good about. Initially I thought it was a big savings for me on payroll—NOT MORE HIDDEN FEES! Communication.. the worst. They think because there were more happy customers, when I said I have problems with my payrolls they don’t think it’s their problems. I’m leaving for good. Pros I liked the fact that I got to meet a sale representative face to face. Cons I liked the fact that I was always getting charged extra service fees each and every time I look at the payrolls. And I also liked the fact that my sale representative role ended the moment I locked in contract with isolved that there is nothing he knows and there is nothing he can do to help me go further. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I thought I was spending too much with Paycor. They promised a lower cost with isolved. Review Source BB Brendan B. Sales Furniture Used the software for: 2+ years ### "Great System for Times and Payroll" November 24, 2024 5.0 Pros Any form you could ever want is available. Editing times is easy. Cons The new look option has many options missing that you need to switch to the classic view for. The security code almost every time you log in is also just a small annoyance. Review Source Response from isolved January 15, 2025 Hello Brendan, Thank you for your feedback! We’re delighted to hear that you find our system great for times and payroll, and that you appreciate the ease of editing times and the availability of various forms. We appreciate your support and understanding as we strive to make our system even better. ML Maren L. HR trainer Medical Practice Used the software for: Less than 6 months ### "Love using this program" February 3, 2026 4.0 Amazing very smooth to use the ease of going through the program and setting things up was very nice Pros It was easy to work easy to navigate easy to train on and teach loved the customer support and it was an amazing value for the money Cons Didn't really have any negative things regarding I solved could have had less clicking to get to certain spots Review Source MBS Mary Beth S. Front desk clerk Hospitality Used the software for: 1-2 years ### "EASE OF USE" July 6, 2025 4.0 Good for employers whose employees have beginner to intermediate computer skills. Just give them log in information and the rest is self explanatory. Pros Ease of navigation. Log in is secure yet uncomplicated. You are able to see all of your pay information in one place. Cons Inability to view multiple pay stubs at once. You must enter a time frame that you want to look at and the list only goes back 6-8 weeks if I remember correctly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.