# Page 4 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of isolved ## Showing most helpful reviews Showing 76-100 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT CINDY T. Payroll Manager Accounting Used the software for: 1-2 years ### "My simple review" April 25, 2025 5.0 Pros all reports are accessible 24/7. Different reports are available. Cons the layout of the menus are so complicated Switched from [PlatinumHR](https://www.capterra.com/p/125669/PlatinumHR/) Online access of the reports and cloud database Review Source DW Dan W. Administrative Hospital & Health Care Used the software for: 1-2 years ### "Decent Product: Support could use improvement" March 14, 2025 3.0 Product was useful but customer service and support left something to be desired. Pros Decently inclusive HRIS with time and attendance Cons Customer Services response time was occasionally slow Review Source SB Sydney B. AGM Hospitality Used the software for: Less than 6 months ### "Middle of the road" July 19, 2025 3.0 Overall, my experience was pretty middle of the road- didn’t use it long enough to get comfortable with it, but felt good about some if not most of its features. Pros Being able to access your paycheck early was a game changer for team members and myself! Makes paying unexpected bills way less stressful. Cons Navigating the online / browser website can be a little clunky and confusing, particularly for tax documents. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) New ownership company purchased the hotel. Review Source Response from isolved August 8, 2025 Thank you for sharing your experience. We're glad some of isolved’s features felt right for you, and we’re here if you ever want to explore more and get comfortable with the platform! BN Brandee N. HR Director Telecommunications Used the software for: 2+ years ### "HR Director" February 24, 2025 5.0 Pros Get all my HR questions answered quickly! Cons Getting a number texted to me to log in. Review Source LO Lena O. Implementation Information Services Used the software for: 2+ years ### "I'd Recommend It" February 18, 2025 4.0 it's been easy enough to use. when we have questions, there's a good system in place whether it's help from isolved or a place to collaborate with other partners. Pros it's easy on the eyes and the development team is always considering and executing our feedback Cons it's changing too much, too fast. it's hard to keep up Review Source Response from isolved February 25, 2025 Thank you for your feedback! We appreciate your support and are always working to improve while keeping the user experience in mind. MM Meg M. Payroll Manager Machinery Used the software for: 6-12 months ### "So far, so good!" April 3, 2025 5.0 Pros Ease of use and customer service. It's simple to track time. Cons I do not like that I cannot log in on my phone. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Too expensive and employees were adjusting their time. Review Source SS Sarah S. Payroll specialist Accounting Used the software for: 1-2 years ### "Great payroll system" February 25, 2025 5.0 Overall I think it is great and makes payroll processing and management very simple and approachable. Pros It makes everything very easy. You can automate and customize nearly everything. Cons iSolved University is difficult to use. It's hard to find the information you need and the tutorials are not very helpful. Review Source HK Hannah K. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Isolved Review" March 3, 2025 4.0 We use it for time clocking and overall my experience has been good. Pros It is very user friendly and quick to learn. Cons There are several isolved sites and sometimes I have difficulty finding the correct link. Review Source VR Verified Reviewer Development Manager Civic & Social Organization Used the software for: 1-2 years ### "Decent product for FSA" September 29, 2025 4.0 Pros Very easy to submit claims for reimbursement, and quick to process as well. I appreciated the quick processing with using the issued payment card, too. Cons The debit cards issued did not have a chip, and sometimes would not work when paying over the phone at my pharmacy. Review Source Response from isolved December 9, 2025 Thank you so much your review! MM Melissa M. Scheduler Hospital & Health Care Used the software for: 2+ years ### "iSolved review" July 11, 2025 5.0 iSolved products integrate seamlessly with our other HR systems. Their customer service is exceptional, very knowledgeable, helpful and friendly. They have saved us so much time and money. Pros iSolved is an amazing HR solution that has helped us with everything frompayroll processing to onboarding new employees. Cons I do not have anything negative to say about iSolved. We enjoy everything. You will not be disappointed. They are amazing! Review Source JA Joe A. Wealth Advisors Financial Services Used the software for: 1-2 years ### "Some good, some bad" February 13, 2025 3.0 Overall, it's been okay. We're keeping University and getting rid of the People Cloud version. Pros I like iSolved University the most. We needed a place to host all of our employee training videos and I think this is a good platform for that. There are multiple pathways you can create for each position and it makes onboarding much easier. Cons The vacation tracking side of things is very clunky and cumbersome. The entire "People Cloud" side of things is overly complex. Perhaps this is just not a good solution for small businesses like ours, but I tend to think improvements can be made to make this more user friendly. Review Source Response from isolved February 25, 2025 We're sorry to hear about your experience and appreciate your feedback. Please know that at isolved, we're continuously working to improve our app. We recommend ensuring both your application and device are up to date. To address your specific concerns, we encourage you to contact your manager or HR department for a detailed review of your application with our support teams. RP RUTH P. Accounting Accounting Used the software for: 1-2 years ### "Mediocre at best" March 5, 2025 3.0 We discontinued their services and went with another PEO that gave more added value and much fewer mistakes Pros they took care of payroll reports -- but did not give total support as they weren't a full service PEO like we thought Cons made too many mistakes. Once payroll was a day late because they didn't tell us they hadn't received the uploaded file. Review Source RD Ronson D. CEO Consumer Services Used the software for: I used a free trial ### "Poorly run. Strange tactics. Horrendous Service" October 2, 2025 1.0 Pros Nothing. There is nothing good to write about this company or applicantpro. Poorly run. Strange tactics Cons They told me to schedule a call, then \[sensitive content hidden\] canceled the scheduled call twice at the last minute. Once 7 minute prior, with not reason. The first time, I emailed him asking why, he didnt respond. I gave them the benefit of the doubt, scheduled again. And he canceled minutes prior with no reasons. Very poorly run company. Unprofessional Review Source AB Aaron B. CEO Non-Profit Organization Management Used the software for: 2+ years ### "OK for small business but not a very smooth user experience" December 23, 2024 2.0 Pros It is an affordable solution that has many features and customizable options. Best for small businesses. Cons Not great for scaling organizations, as functionalities become limited and cumbersome. The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need without contacting customer support. Review Source Response from isolved February 10, 2025 Hello Aaron, thank you for your feedback. We appreciate it and are working on improvements to enhance the user experience. TS THOMAS S. president Real Estate Used the software for: 1-2 years ### "RUN FROM THIS company" January 15, 2025 1.0 Horrible They bought out our company that we have for over 15 years and very happy with. After that all went down hill. Tried to terminate and they told us we had to give 90 days notice which we did and delayed our new company. Now at end of 90 days says oh your contract renewed for a year so you have to stay for year or pay 6 months of services. Their service explains why they have to trap their customers. DO NOT SIGN with this company even if they buy your existing company. RUN Pros Nothing. They have been nothing but terrible since they bought out our existing company. Cons Unprofessional, Many mistakes, over charges Review Source Response from isolved January 15, 2025 Hello Thomas, we are sorry to hear about your acquisition experience. Would you mind reaching out to Reputation@isolvedhcm.com so we can help assist you with this? Thank you. NM Nick M. President Marketing and Advertising Used the software for: 1-2 years ### "The worst company I have ever encountered" December 12, 2024 1.0 The worst experience I have ever had with any company, and that is saying something. From isolved not being able to locate an account number in time, to wanting me to pay for their software while having to send out my own checks, to charging additional fees at every turn, you should be ashamed of yourselves and how you operate a business. Pros There is absolutely nothing that I liked about iSolved Cons I wish I could give this review 0 stars because I would. Starting with their shady actions, contract wording and employees, this company is easily the worst I have ever encountered. Their software looks like it is built from 1995, with the intention of making it as miserable and hard to use as possible. Every employee that I have worked with in any capacity fights with themselves to prove who is more incompetent. Review Source Response from isolved February 10, 2025 We're truly sorry to hear about your experience and we greatly appreciate your feedback. At isolved, we are committed to continually improving our software and services. We recommend ensuring both your application and device are up-to-date for the best experience. To address your specific concerns, please reach out to your manager or HR department, and we will work with our support teams to thoroughly review and resolve the issues you've faced. MS Monica S. Provider Hospital & Health Care Used the software for: 6-12 months ### "Time Card Punch " April 17, 2025 4.0 Pros Pro - Security: Strong data protection with MFA and encryption gives peace of mind and legal compliance. Cons Con – Security Slows Access: Extra login steps at start/end of day slow access and affect workflow efficiency. Review Source CM Carlye M. Time and Attendance Specialist Human Resources Used the software for: Less than 6 months ### "Great Payroll Platform!" April 10, 2025 5.0 Pros I feel like the community surrounding it and the support received is really integral to learning the system to it's full potential. Cons It can sometimes be really complicated to learn the system initially. Review Source BY Brittany Y. Finance Director Government Administration Used the software for: Less than 6 months ### "isolved review" December 2, 2024 4.0 It has been very efficient and user friendly for staff to see pay history. Pros I like that it is easy to review employees time clocks for payroll processing. Cons It was a little difficult to set up each employee. Review Source Response from isolved January 15, 2025 Hello Brittany, Thank you for taking the time to share your feedback! We're glad to hear that you find it easy to review employees' time clocks for payroll processing. Making these processes smooth and straightforward is very important to us. JK Justine K. HRBP Human Resources Used the software for: 1-2 years ### "Time Tracking in iSolved" August 27, 2024 4.0 Overall, I find the isolved HRIS easy to use and appreciate that they are always looking for ways they can improve the platform. This system was a major upgrade from the system my company was using previously. Pros I have been working out of isolved for a couple of years and find it to be a very intuitive system. Cons As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem. Review Source Response from isolved August 30, 2024 We are thrilled to hear how much you love using isolved HRIS! We appreciate your feedback about the time cards, and we will work diligently to address any glitches to ensure a smoother experience for you. If you encounter any further issues or have additional feedback, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing isolved! MS Mike S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Need to replace isolved" October 16, 2024 2.0 Frustrating, tedious, time-consuming, and not trustworthy. I am looking for a replacement service. Pros i liked the original company called Complete Payroll Systems. Once they merged with isolved, they became a terrible service. Cons Non-existent customer service. Complicated user interface. Not all data is online. Senior management does not seem to care about customer service any more than the non-existent service reps do. and they keep sending W2s to the wrong address! Review Source AM Abby M. PawnBroker Retail Used the software for: 2+ years ### "Great Website " November 28, 2024 5.0 My overall experience was great and I prefer it over the website/app I'm using now. Pros What I liked most is the ease of use. Its a great website to use and easy to navigate through. Cons They didnt do a great job of promoting an app and I didnt realize until after going to a different site that they had an app. Review Source Response from isolved January 15, 2025 Hello Abby, Thank you so much for your feedback! We’re thrilled to hear that you found our website easy to use and navigate. Your satisfaction is our top priority, and it’s great to know we’re on the right track. Your feedback is invaluable, and we’re taking steps to improve our app visibility to ensure everyone is aware of this resource. MI Melody I. Payroll Clerk Accounting Used the software for: 6-12 months ### "BEST SWITCH" February 28, 2025 5.0 I am glad I started utilizing Isolved, it has many techniques that you can easily navigate around. Pros Its very organized with many useful tools! Cons I cannot say much but probably the occasional lags. Review Source CP Chantel P. marketing mgr Building Materials Used the software for: 2+ years ### "Good Program" October 28, 2024 4.0 Pros It was fairly easy platform to use & locate documents or other information. Cons Some aspects just felt a little bit outdated, but how it functioned worked well so no complaints. Review Source CC Chad C. IT specialist Hospital & Health Care Used the software for: 2+ years ### "Slow cloud performance and website updates crash it about every other month lately" September 10, 2024 3.0 We are looking at other products but still use it. Pros That it is fairly easy to user for users. Cons Support is bad and cloud performance is slow at least once per week and after web udpates its common that all of our staff have to be sign in manually by a manager because it won't load. Need to upgrade their cloud servers. 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