# Page 7 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of isolved ## Showing most helpful reviews Showing 151-175 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lori P. Director of Finance Primary/Secondary Education Used the software for: 2+ years ### "I chose iSolved over ADP" July 16, 2023 4.0 I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us better, and I learned quickly it was not the right service for us. I went back to iSolved. There were some hiccups with that, like the pricing went up and we lost one of our services. I like the administration side, but some of the employees struggle with the AEE on the phone (slow connection to punch in/out for example). Pros The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports. Cons I don't like the pricing structure, and I don't like that if we need other service add-ons that the fees are somewhat outrageous depending on the service. I would like to be able to put everything together, we as a non-profit we cannot budget for some of the more exorbitant items (HR help). Some reports are too detailed and don't come in Excel format. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I had previously used iSolved and wanted to go back to their customer service and easier platform. Review Source Response from isolved July 27, 2023 Hello Lori! Thank you for taking the time to leave this review of isolved. We are happy to hear that our customer service team continues to be a great resource & support system for your business. AH Abbey H. HR Manager Financial Services Used the software for: 1-2 years ### "Lots of bang for your buck" February 18, 2024 5.0 A great value and great customer support. Pros The amount services you get for the cost is a great value. Cons The employee interface has two different views - classic and the updated. It’s confusing. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing isolved Value for the services. It okay not be the most flashy software but it gets the job done. Switched from [Questco HRCloud Prism](https://www.capterra.com/p/234847/Questco-HRCloud-Prism/) Over all value for what we received. They took a lot of things off my plate and made my job easier. Review Source DJ Deanna J. HR Generalist Machinery Used the software for: 2+ years ### "Let iSolved hold your Hat!" April 8, 2022 5.0 Pros What I like most about iSolved is their flexibility to handle every unique employer situation and their continual improvements to make sure they are the total solution for any employer. Human Resource professionals do not have just one hat to wear, no matter what their "assigned" role is within the HR Dept. Or, for those HR Departments of One who literally do it all....how many hats do you wear? Too many to count! iSolved has a multi-faceted solution for just about any situation. They can be as simple or complex as necessary to help you accomplish whatever tracking, reporting, or analysis is needed in your organization. Let iSolved hold some of your hats!! Cons When I first began using this software, I will admit that customer support and training was a little lacking. That said, iSolved is continually seeking feedback from clients on what areas are needed for improvement.... and they actually do something with that feedback! They have improved their customer service and training 200% from where it was in 2016. There are tools and resources available even after hours. I don't believe that any software is perfect, which means the support for the software has to be top notch. Reason for choosing isolved They were the best at communicating their strategic plans / initiatives that would enable them to continually improve their systems and adapt to the needs of companies as needs change. Review Source VR Verified Reviewer Teaching Assistant Education Management Used the software for: Less than 6 months ### "Decent Software, But Can Use a Little Work" March 8, 2022 4.0 Overall, isolved does what you expect it to do, but there are occasional roadblocks which need to be overcome in order to have everything done completely. I would recommend it, but would also let people know about the occasional pitfalls that may come with it. Pros What I like most about this software is the fact that it allows users to input their data from a variety of sources, whether it be on the worksite itself, while on the go via the mobile app, or even at home, whether it be via a laptop, desktop or, again, the smartphone app. There are a couple of pitfalls associated with this benefit, which will be discussed in the "cons" section. Something else I do happen to like about isolved is the fact that it does not slow down whatever device you are using it on, compared to some other competing software, (this is probably due to the fact that it does not use significant amounts of RAM while a user is engaged with it). Lastly, something else I like about this software is the fact that it includes a private communications portal, such that users can communicate with their HR managers, without having to share what email, phone number, etc., the message is being sent from. Those who value privacy would probably find this feature quite appealing, (I know I do, for sure). Cons While there are definitely some positives to report about this software, as shown in the previous "pros" box, there are a couple of "cons" to report, as well. The largest one that comes to mind is associated with the isolved mobile app. Specifically, the app does tend to crash out of nowhere at times, causing whatever data that was being inputted into it to be deleted, thus resulting in it needing to be re-inputted. A potential fix to this would be for the inputted data to be saved in real time, or work on a fix that would prevent these crashes from occurring in the first place. A second "con" I have to report relates to the fact that the overall layout of the platform can get a little confusing at times, since sometimes it seems that the user needs to click on numerous different tabs in order to get to the page they are looking for. I had not experienced this type of complexity in the past with competing softwares, so eliminating that hassle would make the experience much more enjoyable. Lastly, getting a hold of customer service can take a while, as their hold times can get a little long. Fortunately, I have not had the need to contact them very often, but when I did, I found myself waiting for more than I expected to wait. Review Source MP Mischele P. Accounting Department Manager Printing Used the software for: 2+ years ### "Easy to use but powerful" September 29, 2022 5.0 While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy. Pros We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful. Cons Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The software we used previously made multiple mistakes on the W-2, but that is not an issue with iSolved. Also, employees can now access everything that they need. So they are no longer asking me as many questions, freeing up hours of my time every day. Review Source KC Kimberly C. HR Director Retail Used the software for: 2+ years ### "ISolved Products" September 27, 2022 4.0 It is a good system that is easy to use. It is completely customizable for any unique situations. Pros ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well. Cons There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing isolved It was recommended by the company that we used prior. Review Source AT Autumn T. HCM Benefit Specialist Information Technology and Services Used the software for: 1-2 years ### "Make your life easier with iSolved Benefits Administration" May 17, 2024 4.0 After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile! Pros iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention. Cons Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) HRconnection was not connected to payroll, causing more work. There were internal issues with ADPs service and we wanted to expand what we could offer our clients. Review Source Response from isolved May 21, 2024 Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions. TB Talitha B. Benefits Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy Payroll Processing" December 8, 2023 4.0 Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software. Pros We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed. Cons They have changed the Self-Service login over the past year and taken away our access to reset passwords at the client level. This has been very frustrating for our staff because we have to wait for our customer service rep to take care of it and often times the links expire before the employee can use them. Sometimes when they do updates to the system, critical reports get changed and clients aren't notified. This caused an audit issue for our agency last year and isolved hasn't been able to fix the report. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved Pricing and the ability to allocate our grants correctly. Review Source Response from isolved December 12, 2023 Hello Talitha! Thank you for leaving this review of isolved. We are thrilled to hear that isolved has helping you with processing payroll. As far as your feedback on the constant updates and self service login, I have sent this to our customer support team so we can so we can take the corrective steps to improve our services. LC Lisa C. Accounting and HR Manager Marketing and Advertising Used the software for: 2+ years ### "iSolved Cares!" September 29, 2022 5.0 I love iSolved and my customer service team. I am the only HR and payroll person for 130 employees and I could not survive without them! Pros iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS. Cons If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved Overall better product for the cost. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Cost, better custom reporting, and ease of use. Review Source AH Ashtin H. Controller Consumer Services Used the software for: 2+ years ### "Platform with a lot of great features" September 19, 2022 3.0 We enjoy iSolved, although sometimes with more complex issues it does take a while to get things resolved. Pros The platform itself is fairly easy to use, it has a lot of features and a university that you can access anytime for trainings/how-to's. The customer service is always really nice and helpful as well. Cons There are a few features that require changes on multiple screens under multiple sections. It would be great if these were house in one place and operated like a benefits widget. Review Source Lisa W. Business Office Manager Hospital & Health Care Used the software for: 2+ years ### "i-Soved it the BEST" April 16, 2024 5.0 It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone. Pros Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help Cons They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem. Review Source SC Sofia C. Accounting Manager Education Management Used the software for: 1-2 years ### "It does what it should do" August 13, 2021 5.0 It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too. Pros The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick. Cons I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved Price Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex seemed a little more complicated than ISolved in processing payroll. Review Source DC Danielle C. Admin/Payroll Support Farming Used the software for: 1-2 years ### "Better than nothing - Definitely Doable" September 8, 2022 3.0 Not the worst, but you definitely need to be able to troubleshoot random issues on the daily and not have expectations that they will get better, because they usually don't. Despite the glitches and inconsistencies, my job would be much harder without it, so it has been an overall decent experience. Pros Pretty easy to navigate and manipulate the timekeeping system once you spend a bit of time with the software. Can be quite efficient. Cons Many features seems to be repetitive or there multiple places with the same feature - can sometimes feel sloppy and confusing to use. Can definitely be quite inefficient as well. Review Source DH David H. IT Manager Construction Used the software for: 6-12 months ### "Quite possibly the worst software I have ever used..." September 9, 2015 1.0 Pros This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password. Cons The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site. Review Source TP Tina P. HR and Administrative Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good choice" March 9, 2023 4.0 Positive, we have enjoyed very pleasant and knowledgeable customer service. We can make an online appointment with our account manager, he can share his screen and either fix issues on the spot, show us how to do something or accelerate ongoing issues up the ladder. Pros The payroll processing and access for employees is what sold us. We can be confident that payroll is done correctly and precisely. Cons Training, there was so much training up front that it became muddled. Also, too many different screens to access with different screens. As the main admin, I would like to toggle through general areas without signing in again. For some reason, it glitches often when trying to get into share and perform. Also, for Share and Perform, the training has really lacked. We were told we would have the option of a store at the beginning, then told that wouldn't open for a while, until we put it on the back-burner and are having a hard time restarting. Personnel changes and we need each person to receive adequate training. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) It just did not have the HR portion that we wanted. Price wise, it was more budget friendly. Review Source Response from isolved April 11, 2023 Tina, Thank you for taking the time to review our solution! We LOVE hearing that you often get the support you need. If you still require assistance with Share and Perform, or wish you could take a deeper dive, please contact your dedicated CSR and Team, and they can get you scheduled for additional support asap! CB Cecilia B. Director of Human Resources Real Estate Used the software for: 1-2 years ### "An all-in-one HR/Payroll System" December 4, 2023 5.0 Great implementation, several hiccups once the batton was passed BUT the team i have now are great to work with. Hoping it continues. Pros We use iSolved for our entire Employee cycile from the ATS through COBRA (with their benefits module). The system has everything you need so we only use one system. Their ATS is one of the best i've used. Cons Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitamet issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change. Alternatives considered [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[Netchex](https://www.capterra.com/p/162115/Netchex/) Reason for choosing isolved iSolved had an expense managment system - i couldn't find anywhere else. Their ATS is also the best one i've ever used. Review Source CB Claire B. Implementation Consultant Accounting Used the software for: 2+ years ### "iSolved Review" May 15, 2024 4.0 Pros I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based Cons Many of the features are clunky, under construction and not user friendly. Review Source Response from isolved May 21, 2024 Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions. DK Diana K. Director of human Resources Chemicals Used the software for: 2+ years ### "iSolved is quality HRIS for small to mid-size business(es)" March 31, 2022 5.0 Tax department is very slow to respond to requests or questions. Multiple emails back and forth with no call to the client. Would like to see SLAs for all functional areas as it relates to the customer experience. Pros Automation (workflow) - ease of access for the employee, reporting capabilities. Cons lack of test employee(s), test environment for administrators Reason for choosing isolved Prior experience and administrative level access - the client has more flexibility than most payroll/HR service providers on the market today. iSolved provides flexibility - if the Client needs help iSolved is there to help, if the client does not need assistance that's okay too - you don't get charged for multiple payroll runs - overall great service and great system. Review Source SP Suzanne P. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Reiveiw 2" September 13, 2023 3.0 overall experience is good, there are areas that are a bit difficult to figure out, but once done, I can access them and do what I need to do even though the steps are not seamless. Pros Processing payroll was fairly easy to complete and straight forward Cons When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Thought QB Desktop couldn't grow with the organization. Review Source Response from isolved October 25, 2023 Thank you for taking the time to leave this review of isolved! TS Tracy S. HR Manager Farming Used the software for: 2+ years ### "From an isolved supporter :)" April 1, 2022 5.0 Excellent, nothing buy excellence :) Pros At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver. Cons Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :) Reason for choosing isolved The best overall package and the speed in which they continue to make their product better. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) Technology is better and takes a load off my mind with so many other things that need my attention. Review Source LH Lisa H. Human Resources Manager Law Practice Used the software for: 2+ years ### "Overall Satisfied with iSolve" July 7, 2023 4.0 Overall satisfied because customer support is amazing at helping you make the system work better for you. Pros iSolve supports our employees - specifically hourly staff - with managing their time pay and benefits Cons not user friendly - when you want to change how something is set up - there is no simple way to do it. For example adding or taking away a column in summary view. You have to go someplace else and if it wasn't set up in the first place for you to see that, you now have to email iSolved to have it added. I feel you should be able to add or subtract any columns that you actually see on employee management general screen. Reason for choosing isolved not applicable Review Source Response from isolved July 27, 2023 Hello Lisa! Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource & support system for you and your business. As far as the feedback from you regarding the platform not being user-friendly, I have sent this feedback to our customer support team so we can so we can take the corrective steps to improve. EW Ellie W. Manager of Operational Training Human Resources Used the software for: 6-12 months ### "Bells & Whistles" February 6, 2024 5.0 For the base product - the online HRIS where you are doing employee management and payroll processing, it was very easy to learn. I did not have any training on basic employee management and basic payroll processing and was able to navigate very easitly. Pros There are a lot of options for our clients and a lot of customization. Cons iSolved can be very complex if clients want to use all of the features. The downfall is that we are required to train our own clients on their products such as Share & Perform. Some of these products may take time to learn. Switched from [PrismHR](https://www.capterra.com/p/187705/PrismHR/) Prism was acquired by another PEO and it really did not make sense to use that platform. Review Source DL Deb L. Finance Offier Libraries Used the software for: 2+ years ### "Buyer beware" October 3, 2022 3.0 We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports. Pros It was an improvement over manual time-keeping and served as a decent entry-level option Cons Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement. Reason for choosing isolved Initially it offered the features we wanted for the best price. Later, we found it necessary to change because expending to additional products from the company proved to be far higher than comparable services. Review Source AD Audra D. Firm Adminstrator Legal Services Used the software for: 2+ years ### "There's good, there's bad, and there's ugly" August 22, 2019 2.0 I also want to point out that when comparing vendors, be sure to inquire if you are charged for every employee or just those participating in FSA. It recently came to light that we are being charged a per head fee for every employee, regardless of whether they participate in FSA or not. I have to look into this further, but I don't think this was true when we were with ADP. Pros As an end-user employee and as an admin of this product, I find it to be robust in its feature set and easy to navigate. The GUI is fairly clean. In fact, I like the PRODUCT so much that I previously wrote many glowing reviews; alas, things have changed on the customer service end. Cons We started using iSolved January 2016 and everything was AMAZING until shortly after Infinisource spun off iSolved as its own company. Sadly, since then, we have had numerous tax issues. More importantly, when you report an issue to the tax department, it takes eons to hear back from them. In fact, I have had to repeatedly pester them to get any sort of response. I want to be clear that the general (non-tax) Customer Service is fairly good, it is only the tax customer service that is a major fail. It is because the tax issues are so frequent and take up far too much of my time, that I have been left with no choice but to go back to bid Q1 2020. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[PrimePay](https://www.capterra.com/p/156904/PrimePay/) Reason for choosing isolved Robust software at a very good cost at the time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP as a company was too big to efficiently navigate. It seemed that for every simple question we had we got transferred multiple times before we could get an answer. Cost was another factor that sent us to bid. Review Source JO Jaylene O. HR and Payroll Director Retail Used the software for: 2+ years ### "Isolved Solutions that don't break the bank" August 17, 2022 4.0 It's been an adventure, but the rewards and benefits have definitely outweighed any struggles. Pros The customization that is possible with the software was the most attractive aspect. Especially for the cost, this product allows small businesses enjoy the same quality of services that larger fortune 500 organizations. Cons There isn't much that I don't like about the software; however, one thing that I would say that has been an issue is the time zone differences between me and available support team members. Especially, if they are based out of the east coast, I find that there is only a 1-2 window to conduct business out of Alaska. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing isolved The price and comparison of benefits Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were not able to offer me a single sign on platform to monitor multiple EIN / payrolls. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.