# Page 9 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of isolved ## Showing most helpful reviews Showing 201-225 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jerri B. Director of Administration Legal Services Used the software for: 2+ years ### "Isolved Saves Time" September 17, 2022 5.0 WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that! Pros Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue. Cons They seem to continually update and I don't have the time to review all the added features. Reason for choosing isolved ease of use and easy to customize. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost savings Review Source KK Kyle K. HR Professional Government Administration Used the software for: 6-12 months ### "iSolved Review" September 5, 2023 4.0 The customer support has been great! Anytime I have an issue it is address and brought up the chain if they are unable to assist right away. Pros I like how everything is in one place and it has a good area for employee management and documents. Cons I wish there were more workflows. When changing an item that may need to be changed in one place, it would be nice if it automatically took you to the next step to change it before making any adjustments. Review Source Response from isolved October 25, 2023 We are so happy to hear that isolved has allowed you and your business to have everything in one spot & has been a good area for employee management/documents. As far as the feedback from you regarding the need to have more workflows, I have sent this feedback to our customer support team so we can so we can take the steps to improve. CD Colleen D. Payroll Administrator Hospital & Health Care Used the software for: 2+ years ### "Ease of use and robust features" April 8, 2022 5.0 We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits administration and other HR data. We love how easy it is for employees to have one login for most of their needs. Pros iSolved allows us to manage so much of our payroll and HR workflows in one program that is easy to use. Cons Nothing that I can think of, we like all of the features we currently use. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved Offered more features we needed, and Proxus gave us white glove implementation and customer service. Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/) Had a terrible implementation and experience with software and customer service. Review Source CC Chrissy C. HR Manager Management Consulting Used the software for: Less than 6 months ### "Horrible Customer Service" December 3, 2019 3.0 The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me. Pros We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot. Cons This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst. Reason for choosing isolved This was not a choice. Review Source VT Victoria T. Branch Manager Banking Used the software for: 2+ years ### "Still do not care for it" March 20, 2026 3.0 I still do not care for this program. This may be good for places with strong internet but not here. Pros Closing the ap is my favorite part of the program. Parts of this are good but overall, I find it difficult. Cons To me this is very difficult to use. Some of the applications within are difficult and I end up letting our HR Dept do it for me. Review Source JE Jennifer E. Benefits Coordinator and Payroll Real Estate Used the software for: 2+ years ### "iSolved works for us." February 22, 2024 4.0 Good. I just wish I could do more on my own before calling for help. Pros Isolved software works well for our company. Cons I wish there were better help screens in isolved for administrators. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing isolved At the time, we choose The Payroll Company, but they were purchased by iSolved. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was too big for our company and we disliked the support that we were given. Review Source Response from isolved March 11, 2024 We're pleased to hear that isolved is working well for your company. JL Jolie L. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "iSolved Feedback 9/30/22" September 30, 2022 3.0 It has extraordinary potential but lacks actual usability in so many situations. I often wonder how much "in the trenches" feedback you solicit when designing features. I could write you a book on things that need to work differently to meet an actual HR department's needs. Pros Reporting is robust but creating simple queries is more complicated than it should be. The filters and sorts added to the Employee Management screen helps, but the columns need to be customizable so additional fields can be added. A user should also be able to save a custom view of that table. Cons Share and Perform Reports Lack of system expertise from support Review Source KF Kathryn F. Owner Food & Beverages Used the software for: 2+ years ### "User Friendly" October 6, 2023 5.0 Very helpful. No major issues Pros Payroll entry is easy and saves automatically Cons Report writer is sometimes hard to understand Reason for choosing isolved We had tried alternatiives in the past Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was unreliable and incorrect Review Source AG Angela G. HR Manager Mining & Metals Used the software for: 2+ years ### "iSolved " May 4, 2023 3.0 Great applicant tracking system, especially for small companies. Pros Good for small companies; I like the Applicant Tracking system Cons Seems to have gotten less personal. A few things have fallen through the cracks with no response. Review Source Response from isolved May 22, 2023 Hello! We are sorry to hear you are having challenges with communication. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please feel free to contact me at mcotton@isolvedhcm.com. BM Barbara M. Office Man Construction Used the software for: 1-2 years ### "Isolved Review" December 13, 2023 5.0 I am very happy that we are using Isolved for our payroll, HR and Onboarding. it has really streamlined our Employee processes. Pros I like the ease of the Payroll and HR Management platforms. Cons Report Writing. I find this difficult to develop my own report. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Review Source CK Chinda K. HR manager Hospitality Used the software for: 6-12 months ### "change is constant.. " December 5, 2023 4.0 I have made some really great partners from Isolved. Pros this is a very easy system to use and has great learning videos to answer many questions you may have. Isolved has great reminders and offers good support on many reports and deadlines. Cons I would like to see better follow up and quicker answers for cases that are put in. I would like to have access to SME (subject matter experts) that I can go to get my answers right away. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I changed jobs and love my new job her. I love the challenge and ownership of this position. Review Source Response from isolved December 12, 2023 Hello Chinda! We appreciate you taking the time to leave this review of isolved. I have shared your feedback with our customer service team about your wishes to have a dedicated support representative. MS Melinda S. Bookkeeper Building Materials Used the software for: 2+ years ### "What i think about Isolved" May 5, 2023 4.0 Saves on my time and keeps everything online so it is paperless. Pros Payroll is simple and doesn't requirement hand calculations. All done online. Cons Still having issues with PTO changes. Reason for choosing isolved was not involved in that process Review Source Response from isolved May 22, 2023 Hello! We are so happy to hear that isolved is saving you time and simplifying your process. kC kristen C. HR manager Machinery Used the software for: 2+ years ### "iSolved 4Q Review" December 7, 2023 4.0 Good. The customer service has been patient. knowledgeable and helpful with me. Pros Customer Service knowledge and ability to solve problems and help me to learn as I go. Cons The PTO tracking is unreliable to my employees. This happens if a time card is not committed in time to pull through the hours absent. But I never mean to not do this and there's no check or alarm to let me know when I've done it. The system becomes unreliable to employees and this really bothers me. Reason for choosing isolved don't know. it was the system in place when I was hired. Review Source BT Brandy T. Office Manager Entertainment Used the software for: 6-12 months ### "First time experience" September 26, 2019 4.0 It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time. Pros I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go. Cons I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do. Review Source MH Michelle H. HR Manager Computer Software Used the software for: 2+ years ### "Great Product for the Money!" September 25, 2019 4.0 We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed. Pros I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great! Cons That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada. Reason for choosing isolved iSolved was a complete HRIS system, looked user friendly for both the employee and the Administrator and I was correct! Review Source Ashley H. Talent Acquisition Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great for Small/Mid Sized Companies" December 14, 2018 4.0 With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera. Pros I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s. Cons Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right. Review Source SC Suzanne C. Office and HR Manager Telecommunications Used the software for: 2+ years ### "Best HRCM for that HR Team of One" February 7, 2024 5.0 Pros The platform is customizable with the many additional features you can add onto the base HRCM. Cons n/a Review Source KK Karen K. HR Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use software with lots of functionality" September 14, 2022 5.0 Pros I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing. Cons Would like more in depth report functionality and ease of using and finding reports. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing isolved Ability to offer all products we needed at a reasonable price. Recommendation from our benefit administrator. Review Source GJ Gina J. HR Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this HRIS!!" September 19, 2022 5.0 LOVED the team and the dedicated reps. For sure best service around for such a wonderful tool! Pros Robust and super easy to use - very user friendly! Cons Would be nice if there was a built in expense feature too! Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing isolved Better price point. Better customer service! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The service was horrible from ADP Review Source SS Stacey S. Director of HR Automotive Used the software for: 2+ years ### "One of the Best Payroll Products We've used" April 11, 2022 5.0 Wonderful experience and very helpful staff Pros Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry. Cons Report writer can be confusing at times. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing isolved Ease of use and features Review Source Lynne W. Financial Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Steer clear" February 1, 2024 1.0 The absolute worst payroll experience in the 40+ years I have been dealing with payroll. Pros I have no pros. They have made major mistakes on more than half of the payrolls they have processed and are non-responsive to making corrections. Cons They are not capable of distinguishing (their computer system should be set up to auto-complete this portion) between a W2 and a 1099 employee. More than half of the payrolls have been incorrect, requiring manual checks, or destruction of the original checks and having iSolved reissue the checks correctly. If direct deposit is involved, it's even worse. We also have 2 W2 employees whose W2 information is incorrect and who received 1099's in error. iSolved repeatedly promised to make the corrections, and now will not even take or return phone calls. Review Source Response from isolved February 7, 2024 We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please feel free to contact me at mcotton@isolvedhcm.com. EC Elizabeth C. Leasing Manager Real Estate Used the software for: 2+ years ### "Overall, great product!" August 16, 2022 4.0 Overall, I enjoy using this and for the most part is straight forward. There are just the few items with the PTO and onboarding new employees I wish were easier. Pros The direct deposit feature is priceless. This has saved us a load of time. I also enjoy being able to see all the pay stubs in one place. Previously, we were manually printing checks and paystubs which was not straight forward. Anytime someone needed a reprint or a copy, it was quite time consuming. Cons I wish there was one place you could look at the PTO history. The negative number shown when PTO is taken is confusing to me. It does not seem to be straight forward and I end up tracking it myself in a separate spreadsheet to avoid confusion. I wish we did not have to email each new employee we are onboarding. I wish we could enter them into the system ourselves somehow. We find that most employees we tried to add to the system have some kind of issue during the process. I think there could be an easier way at least on the user end. Also the emails are need for each user to have access but the forms given out do not have a space for the email so usually they get added without an email. Which then requires more work later on to add that. Review Source VR Verified Reviewer Math Teacher E-Learning Used the software for: 2+ years ### "Good timecard " September 10, 2022 4.0 Overall a good way to clock time, sometimes difficult to navigate Pros I like that you can add missing punches easily, and add details/notes to punches. I like that you can use the dropdown to see the time of each punch Cons It would be nice to also see the exact time of the punch without having to hunt it down. Sometimes the options are overwhelming when trying to punch the timecard, a simpler interface would be nice Review Source BR Beverly R. Corporate HR Manager Textiles Used the software for: 2+ years ### "Human Resources Daily User" May 17, 2023 3.0 Pros Employee access, payroll is easy to use, timekeeping is easy to use Cons Points tracking, salaried employees who never use a timecard have to go to a timecard to request time off, no way to put notes on the termination screen-have to use another screen. Review Source Response from isolved May 22, 2023 Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions. Mackenzie Cotton, Reference & Reputation Manager - mcotton@isolvedhcm.com SK Sarah K. Client Service Lead Financial Services Used the software for: 2+ years ### "Happy Customer" May 17, 2024 5.0 Pros Their great customer support and ease of use. Cons I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.