# Page 18 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of isolved ## Showing most helpful reviews Showing 426-450 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Angie M. Implimentation Specialist Human Resources Used the software for: 6-12 months ### "Expansive Payroll Options " March 28, 2024 4.0 We like iSolved, it allows us to provide simple or complex payroll solutions for all clients. Pros This product allows us to process payroll for all size companies and is as simple or complex as we need it to be. Cons There is a lot to learn, but their university/training section is expansive, so that's helpful! Review Source SM Susan M. Inventory Control Manager Used the software for: 1-2 years ### "Super Easy to Use!" May 23, 2018 5.0 Pros We use this time card tracking software at work and I like the fact that I can log into my computer to clock in and out and that I can verify my time at the end of the pay period even if I am not in the office. I can also view the accumulated work hours and my past time schedules. Cons The main complaint I have is, at times, the system is slow to clock you in and out and it does not always register the punches when they are entered. Therefore, HR has to adjust the time or enter the punches to reflect the accurate time worked. Review Source YR Yomara R. Human Resource Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Thank you Isolved" February 7, 2023 5.0 Pros Doing payroll has been so simple. Love the free training and newsletter. Cons There are so many different features but that's not a bad thing, I just have to learn them all. Review Source KS Kara S. Trainer Financial Services Used the software for: 2+ years ### "good" September 27, 2019 3.0 Pros easy to use, easy to navigate and all in one platform Cons all the work-arounds we have to use -not enough reasons why things don't work and support is limited sometimes Review Source IJ Ikiera J. Pest control Scheduler Consumer Services Used the software for: Less than 6 months ### "iSolved review " April 30, 2023 4.0 Pros I loooove the colors theme black, white and pink, I like how easy it is to navigate to different tabs and I love seeing my money pop up in pink lol Cons I hate how it doesn’t have my hours and pay added in or shown on the site until the day I get paid, I would love it if there was a way for it to be shown the day payroll is input in or the night before payday Review Source Response from isolved May 22, 2023 Hello Ikiera! Thank you for taking the time to leave this review and the compliment about our branded colors. We love them, too! aH adam H. Success Manager Computer Software Used the software for: 2+ years ### "Robust" September 26, 2019 4.0 Pros Payroll, benefits - Ease of use. Customizeable Cons Hardware - Consistent issues. Comp tine is also a struggle. Releases, while great, seem to break other items. Review Source AM Ashley M. Payroll Specialist Law Practice Used the software for: 2+ years ### "Easy to Use" September 26, 2019 3.0 Customer service has been tough. Routed through many different reps. Pros Reporting Ease of Use Payroll Previews ESS option Cons Lack of customization Limited reporting customization Review Source KR Katy R. Payroll/Benefits Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Much better than what we had before" December 12, 2017 4.0 Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry. Pros ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner. Cons Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance. Review Source TD Trent D. Vice President Maritime Used the software for: 2+ years ### "review" September 27, 2019 4.0 We love he software Pros always evolving, ease of use for our clients Cons bugs, hardware, lack of support, not noteifing us when there is a known issue Review Source KN Karina N. Lead Implementations Specialist Human Resources Used the software for: 2+ years ### "iSolved Product" September 27, 2019 3.0 Pros Easy for clients to process, access from anywhere. Cons System gets buggy after releases. No copy feature while implementing or in Report Writer. Review Source AW Amy W. HR/AR Logistics and Supply Chain Used the software for: 2+ years ### "Human Resource Administrator" April 5, 2022 4.0 I like it. I like having easy access for employees with questions regarding their payroll. Pros I like the onboarding for new employees for payroll. I also like that information can be found quickly. Cons Adjustment can be difficult is they are out of the norm. Review Source WU Wendy U. Controller Food Production Used the software for: 2+ years ### "Brewery Review of Isolved" September 14, 2022 5.0 Customer service responds promptly. Reasonably priced. Offers all of the payroll reports and services that our company needs. Pros This system offers a large variety of reporting options, including quarterly and annual reports. Cons At this point, we have not encountered anything that isolved does not offer that we are in need of. Review Source JK Jynell K. Finance Manager Computer & Network Security Used the software for: Less than 6 months ### "RUN!! Poor service & too many errors!!" February 19, 2021 2.0 Pros Nothing!! Do NOT use iSolved if you are looking for a payroll company!! Cons Our payroll company was bought by iSolved this past year & the transition was a NIGHTMARE!! We have already transitioned to a new company because their customer service is horrendous! I have called & emailed dozens of times with literally ZERO response- they have messed up an employee's child support payments- they made an error in a paycheck & instead of correcting it, they re-issued an entire additional paycheck AND all of my GL reports since they have begun processing our payroll are incorrect & are off by a random $ amount! My accountant is completely baffled at the poor job they have done- the mistakes are simply inexcuseable!! It has cost me so much time & money to get things sorted & reconciled after having them for only 3 months! DO NOT USE THEIR SERVICES!!! Review Source Response from isolved March 2, 2021 Hi Jaynell - We sincerely apologize for the communication lapses. We strive to go above and beyond at exceeding our customers' expectations, and we fell short. Your feedback is extremely valuable to us, and is why our team has reached out to address the issues. You have a strategic relationship manager's direct phone number should you need anything further. JF John F. Director of Training Restaurants Used the software for: 2+ years ### "Snap" September 21, 2020 5.0 Pros That we are able to put our employees information into, so it stores it safely Cons There is nothing that we do not like about the software Review Source CF Cole F. Legal Assistant Legal Services Used the software for: 2+ years ### "Impossible to log on" December 12, 2018 1.0 Perhaps I'm just ignorant. But in my experience this is the most trouble I've ever had using a website. For that reason, I blame them, not myself. Pros it does show some important information regarding my work hours. that's all. character limit meet character limit meet character limit meet Cons i am an employee whose company uses isolved. i can never seem to log on. it has apparently an extremely confusing array of different log on screens. I have never had to change my password, reset my password, etc. this much in my entire life. and I am not a forgetful person, this doesn't happen with any of the 50+ other passwords I use in my life. Their system is the OPPOSITE of user friendly. I'm extremely frustrated, as a user, by this poor product. Review Source KJN Kelly Joyce N. Office Manager Philanthropy Used the software for: 6-12 months ### "Great promises, No delivery" November 7, 2017 1.0 Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them. Pros It looks pretty Cons Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly Review Source TS Trini S. Used the software for: ### "" August 27, 2013 4.5 IntegraCore is a third party logistic company located in Salt Lake City, UT and Atlanta, GA. While we are considered a small employer, we continue to grow at a rapid pace. Our previous timekeeping system was not able to keep up with our demands and lacked the features our managers and human resource department needed to manage our time and attendance policies. Our Utah location is currently using TimeForce while our Atlanta location was brought on to use TimeForceII in May 2013. The implementation process was lengthy; however, it was due to the amount of work each Infinisource account manager had on their plate, which made it difficult to get through the implementation phase as scheduled. My account manager, Michael D., worked long hours to ensure every detail was not overlooked. The launch was a success as we opened up the system to all Atlanta employees and managers in May. We are preparing to upgrade our Utah based employees to TimeForceII by the end of the 2013 year. The anticipation of having a more robust system is exciting for our employees and managers. The service provided by my implementations account manager was top notch! He was knowledgeable about the products and services. Any glitches were easily and quickly corrected. As for the heavy workloads carried by each account manager, Infinisource quickly resolved this issue by expanding their headcount to manage the workload. We are now considering moving our payroll services over to Infinisource's TimeForce software. Review Source KM Keri M. Corporate Leasing Manager Hospitality Used the software for: 1-2 years ### "Great Program!" October 30, 2018 5.0 Pros Easy to follow! Tracks time in and out, access to request time off/track time off, employee information and pay scale Cons Wish I had access to make adjustments to my information instead of having to log into the HCM but that may just been a permissions option I do not have as a user. Review Source CY Carla Y. HRBP Logistics and Supply Chain Used the software for: 2+ years ### "iSolved" September 27, 2019 4.0 Pros How easy it is for all employees to access and use. Cons The system updates are too slow and I would to get notification for them. Review Source SS Sharon S. Implementation Manager Financial Services Used the software for: 2+ years ### "iSolved HCM Technology" September 26, 2019 4.0 fantastic Pros Ease of use, look and feel, single sign on, multiple modules Cons workarounds for client specific needs, wait time for help Review Source AR Amber R. Quality Assurance Consumer Services Used the software for: 1-2 years ### "Difficult to train with" February 15, 2019 3.0 Pros I like that we have options to transfer into and out of tasks. I like how administration can fix punches when it's needed, unfortunately it's needed often. Cons I do not like the layout or difficulty when it comes to training to use it. There's just too much room for user error. Review Source FM Farryn M. Customer Service rep Accounting Used the software for: 6-12 months ### "Easy Clock in and out " February 12, 2022 5.0 Pros I love that I can preview my check for that pay period! Also love that I can see exactly how much taxes were taken out and I can view each day how many hours I worked Cons I think the punch in button would be better as a single stand alone button rather than a drop down menu Review Source EW Ellen W. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Worse Payroll Company EVER" October 28, 2019 1.0 There have been NO BENEFITS just PROBLEMS. Pros We unfortunately had no choice in the "take over" but from the start when representative supposedly "set us up" there have been NOTHING BUT PROBLEMS Cons They didn't pay the ONE salaried person correctly x2 payperiods as well as staff members. I have been asking from the start to have ONE NAME that would be responsible for my account, never received. I have been asking from the start that I be able to email my spreadsheet (as I use to do) since the beginning. I am being told EACH PAYPERIOD THAT IT is "working on it". They either have a bunch of idiots in IT or don't even have an IT department! This shouldn't be rocket science to anyone with any experience in IT Reason for choosing isolved We didn't choose, and I certainly WOULD NEVER CHOOSE iSOLVED Review Source SR Scott R. Owner/Director Mental Health Care Used the software for: Less than 6 months ### "A Frustrating Transition form Sage to Isolved" August 16, 2019 2.0 This is the first time I have ever written a review about a company I have used, but this experience has been so poor that I have felt I had to write one. I personally would find another company to handle your payroll needs, there seem to be too many issues with the company. I was not provided a choice in going with iSolved. I think I am going to find another company to do my payroll processing if things do not rapidly improve. For my company iSolved as yet to solve much of anything, but was it has done has created an array of small issues that have been frustrating to deal with. Pros The interface looks nice It is a faster system then I was using before Cons Poor communication with transition from Sage to iSolved Customer service is weak, simple things take a really long time, I have to call my support team multiple times in a month. I have been on the phone more with iSolved then any other payroll company. This is likely due to the poor transition they orchestrated from Sage. I get different answers everything time I talk to a different person No dedicated staff person during the transition The platform appears to be rigid and inflexible Very slow resolution from customer support Review Source AS Amy S. HR Health, Wellness and Fitness Used the software for: 2+ years ### "Review" May 10, 2021 5.0 Pros customer service is responsive and easy to use Cons a lot of features, a lot to learn, would like video training Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.